Nice dealership and the people were pretty low pressure and very courteous. It was also a quick process (in and out in about three hours). They were fair with the trade and with financing. I know they made a little bit but they are in business to make money after all. I don't feel like I was screwed on the deal. We both got what we wanted at a reasonable rate. Ask for Toby. Real nice guy and really low pressure. The manager on duty at the time also came out and explained the deal to me, which helped ease my mind. read more

Spoke with Michael (the manager), Phone number ending in 5511, and was told they wouldn't sell the vehicle unless we remove our review. The salesman lost out too. 2020 Pre Owned Suburban LT DO NOT RECOMMEND**purchased 07/13 and returned 07/14/2026 *Within 24 hours* Our experience was extremely disappointing. We felt rushed throughout the buying process and trusted the dealership to explain everything clearly. We discussed our payment goals with sales, but after signing, we realized an extended warranty increased the terms beyond what we had agreed to. When we contacted the dealership the very next day to cancel the warranty, the conversation suddenly shifted to concerns about a potential straw purchase. This was never mentioned by the salesperson or finance director before or during the transaction, even though they were aware from the beginning that a family member was financing the vehicle. If there were concerns about how the purchase was being structured (i.e. legal or fraud concerns), those should have been addressed before drafting the contract, having us sign the paperwork, and completing the sale--NOT after taking it home. The team also knew the buyer was not even listed on the insurance policy at the time of purchase, yet they still prepared the contract, completed the transaction, and handed over the keys. Raising these issues only after we asked to cancel an optional warranty felt inconsistent and unprofessional. To add to our frustration, the vehicle was not detailed before delivery. Not being properly detailed falls below many customers' expectations. This leaves us feeling like the focus was on closing the sale rather than providing a quality customer experience. We expected transparency, professionalism, and guidance. read more

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Customer service is horrible, you can't even get anyone to answer the phone. I've never seen a major car dealership that doesn't have a receptionist. They goal of this dealership is to lure you in with no-haggle pricing then try to make as much money off you as possible in the Finance Department. I expected better from a dealership in small town Waco, but honestly I recommend driving to a larger market (DFW or Houston) for better service and professionalism from the staff. read more

Do not give these folks your business. Found an Acura rdx online on Thursday, called immediately and found out it was available. Communicated with the salesman Gates the entire time and made it clear I'd be down from Fort Worth (1.5 hour drive) first thing Saturday morning. I got videos of the actual car and thought I saw a few blemishes on it so asked for it to be washed and ensure there was nothing notable to see on the car since we were coming all that way and planned to take the car as long as it was up to snuff. On Saturday morning I texted Gates to let him know I was on my way and 10 minutes prior to opening a sales manager (Joseph) called and asked if we were still coming as another store wanted to sell it. Well, we arrive right as promised at 9 am sharp to look at a car that had scratches on almost EVERY PANEL. Well all of a sudden the car wash didn't work, he was double booked for his appointment even though we very well communicated that we were coming and then took his time to deal with it. We hung around for an hour and then called back and he hadn't gotten anyone working on the issue. It wasn't that it could be resolved immediately but it was the lack of follow up and eagerness to handle the issue when we wasted half our day to go get this car. Absolutely unacceptable service and I will be sending a complaint directly to autonation. read more

Even though I didn't purchase a car from this dealership, I totally recommend them. My salesman (Duke) was very welcoming, friendly and honest. As soon as I came, we got started promptly, and he made the process very clear and easy to understand. He also gave me some tips and advice that I can use to help me with my credit journey and financing a car. He made the dealership visit non-stressful and very comfortable. read more

1/5 Stars: WARNING: EXTREME NEGLIGENCE & ATTEMPTED SCAM - AVOID THIS DEALERSHIP I would have given them a -5 star if i could. I am posting this as an urgent warning to anyone considering purchasing or leasing a vehicle from AutoNation Chevrolet Waco. This dealership executed a legally binding contract, accepted the full agreed-upon payment, and delivered the vehicle, only to attempt to breach and renegotiate the deal months later. The Facts: We finalized the contract and paid the total agreed-upon amount. The transaction was complete and binding. After claiming a "documentation error," the dealership later, when pressed about the missing registration, proposed a completely revised contract with a SIGNIFICANTLY HIGHER PRICE. They are actively trying to void a fully funded, executed contract to extract more money, displaying extreme negligence. As a result of their incompetence and failure to process paperwork, my vehicle registration was dangerously delayed. They have shown zero respect for the legal contract. DO NOT TRUST THIS DEALERSHIP. They will finalize a deal and then try to change the price on you later. Stay away. read more

wish i didn't have to give even 1 star! Absolutely worst car buying experience I ever had. Sales & Finance are both crooks and liars. Need a new or used car take my advice and drive right past this place!!! read more

Be Aware of this dealerships scams ! I recently leased a car here and paid the whole lease amount and finished paperwork and left the dealership with my car , A month later dealer calls me stating that they need to redo the paper work because of some technical issues and cannot offer me the rebates which they initially offered while i signed the lease in person and asked me to pay an additional $5000 now and threatens to tow the car if not, Its been 3 months and i still havent received my registration certificate or title / registration sticker from them despite of follow ups!! Run away from this dealership!! They will scam you. read more

Worst experience ever. 55k $ car and these guys dropped the ball at ever turn. Poor communication and general lack of knowledge. Avoid this dealership completely. Trust the reviews. Go somewhere else. read more

This dealership was awful. My husband left our car lease paperwork there on Monday, April17, 2023. A lady name Sharon took the paperwork & told us she left it with Jim Partin. We got a text from Sharon saying she quit & the paperwork was left with Jim Partin. We showed up to buy out our lease car. They assured us they could do "no problem"! They lost the paperwork & didn't care to even help us! They didn't care that it was lost or even try to find it! They told us to go to our bank instead of GM financial! This was a fiasco and now we are scrambling to get this done and no one knows where the envelope with our name and info is! The dealership "Auto nation" didn't want to help us and tossed us aside! After talking to the bank, we've found out this dealership is known for not being very helpful! I don't Recommend this dealership at all! read more

Do Not Buy A Car here. I've contacted this dealership about 3 cars the first car was a mustang I went down to check it out the sales lady could not find the car she wasted 45 mins of my time. She said she would call me when the car pops up. I never was contacted about the mustang. Then i contacted about a jeep wrangler a couple of weeks later, I go see the jeep and person and the sales lady says she's not sure if the jeep is sale-able. I understand but why is on the website with a price and getting an email saying to check it out!!! The jeep had to many issues to sale at the moment is what I was told. Then most recently I was interested in a toyata Camry and I go to check out the car and guess what the oil was being changed even though the sales person said I could drive it and check it out. None of that happened I showed up got my time wasted for the 3rd time at this dealership. My gut feeling tells me this dealership is very shady and should not be trusted at all. read more

AutoNation Chevrolet Waco - Proof - Car Dealers Near Me - Waco, Texas

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2 sales and 1 manager assured me the 4k EV credit would apply. After 6 hours, I'm driving home with no car because, you guessed it, they couldn't apply the credit. But they did send me home with lies of holding the car and delivering it after they got the system to work. I called them ~5 times over 3 weeks and they just repeat the same lies. No effort on their end to reach out to me. I thought they could be trusted since it's an "Autonation 1price". Give these people a chance and they'll screw you over with a smile on their face. read more

AutoNation Chevrolet Waco - The Worst Car-Buying Experience I've Ever Had I purchased a vehicle from AutoNation Chevrolet Waco in December 2024, and it was an absolute disaster from start to finish. Unprofessional Sales Process I initially called the dealership to ask for pictures of a vehicle that wasn't listed online yet. The sales associate sent me photos and then completely ghosted me. I had to call again and got connected with an older gentleman who was actually helpful and convinced me to come in. I drove all the way from Houston to Waco for this car, only to get handed off to another salesperson named Jack--who had no idea what he was doing. I'll just call him Jackass because that's exactly how he handled the process. Despite the dealership's disorganization and incompetence, I finalized the deal. The car needed a lot of work--new tires, a new windshield, hood damage, and more. The dealership agreed to fix everything before I took delivery. They Didn't Deliver on Their Promises After finalizing the sale, they kept the car for three weeks, promising it would be ready soon. Every time I called for an update, I got a different excuse--Jackass would say one thing, the sales manager, Michael, would say another, and no one actually knew what was going on. When I finally got the car, they never washed or detailed it. The paint was completely messed up, and the headlight they promised to restore was still filthy. The car was delivered to me dirty, looking nothing like what they had promised. More Delays and More Lies On top of that, the sensors from the damage they claimed to have repaired weren't even replaced. Michael then told me to take the car to an AutoNation Toyota dealership near me (1.5 hours away), but when I got there, they refused to work on it and called Michael--who acted surprised and clueless. At this point, I took the car to Lexus, which I originally told Michael to do in the first place. Lexus quoted $7,000 in necessary repairs. It then took Michael and his general manager over a month to approve the repairs, all because they failed to ensure the car was properly fixed the first time. Michael Acting Like He Did Me a Favor After all the delays and lies, Michael had the audacity to act like he did me a favor by finally getting the repairs approved--when in reality, they were obligated to fix the car from the start. He didn't do jack shit. To top it off, they couldn't even pay to get the car detailed after all of this. After everything I went through, they still handed me a dirty car with messed-up paint and uncleaned headlights. Final Verdict - Stay Far Away I paid for a car I didn't even get to drive for two months because Michael and his team failed to do their jobs. They lied, gave me the runaround, and refused to take responsibility for their mistakes. If you're considering buying from AutoNation Chevrolet Waco--DON'T. They are dishonest, unorganized, and incompetent. They'll sell you a car full of problems, make empty promises, and leave you chasing them for weeks just to get anything done. Save yourself the headache and buy from a dealership that actually knows how to treat customers. read more

We called to have my A/C serviced to add Freon and was booked for an oil change. Moving forward, I wanted to look at new cars since my husband and I had been discussing it. I had a new sales rep Morgan, who showed me available new 2025 Chevy Trax's. I was interested in a new 2025 Nitro-Yellow Cevy Trax Active Morgan quoted for $21,995. When we went to take it for a test drive, there was quite a bit of dog hair and dust in the drivers side floor board and a lot of scratches on the inside drivers side door where it looked like a dog scratched the door trying to get out. Also, the car had 3084 miles on it. So, it wasn't new . . . I showed it to Morgan and Morgan told me the car was a "loaner" for when a customer had an issue with their other Trax. I told Morgan they should adjust the price since it is not new from the showroom floor, but rather a loaner. Morgan told me she would check on it. Morgan checked on it and told me they told her that was the adjusted price for the car. I asked to speak to the manager about the scratches on the door. A manager came to Morgan's desk and spoke to me about hopefully getting the scratches out, and if not, I wanted to know if he would compensate for the door with an additional price reduction adjustment. The manager said yes, if the scratches are still visible, he would compensate. Moving forward, Morgan sent the car to detailing, we called my bank and the began the paperwork for the sales transaction. When Morgan returned, the sales price was higher than what Morgan quoted me. I asked to speak to the manager again. A different manager came to Morgan's desk. I told him the issue, he looked on Morgan's computer and my paperwork and told me Morgan had the wrong number. I told him a different manager told me he would adjust the price if the scratches didn't come off the door. we walked out to the car to look at the door and the scratches were still visible. The manager asked me which manager told me he would reduce the price for the scratches. I told him I didn't get his name but pointed to the direction I felt his office was. He told me that the other manager had no authority to make that decision because he was a finance manager and not a new car sales manager, but that he himself was the new car sales manager and that he can not go below a $4000 deduction on any new vehicle used as a loaner without calling corporate. I told him to call corporate, he responded that it would take 21 days for the decision process and to see if his detail guy who has 28 years experience can do a better job. I told him the detail guy already knew the deal before hand and didn't care to do a good job. He responded the detail guy just wiped it with glass cleaner to see if the scratches would come off organically, and to give him a chance to work his craft with a machine or blower machine. At this time, I had to use the restroom, not liking the experience at all, I called Don Ringler Chevrolet in Temple and told them my issue at Autonation. Don Ringler Chevrolet in Temple made an appointment for me immediately and I excused myself from Autonation Chevrolet. I came home with a 2025 Cacti green Chevy Trax Active by 6 PM, spending more money at Don Ringler. When I compared the paperwork, I noticed Autonation automatically added to add-ons for $749.50 each. One was for an "Appearance Fee - 3 yr" and another for $749.50 for dent protection. When I looked up what an appearance fee was, I found that it was a fee for door scratches, etc. . . Don Ringler Chevrolet had never heard of an appearance fee or the other add on. I went back today to speak to the General Manager, David Baker, and told him of my experience at his operation. He was apologetic and wished that I had came to him beforehand. I thought that I was asking for THE manager and getting THE manager, so I didn't know about him. Moving forward, Mr. Baker did explain to me that the add on Appearance fee of $749 and the add on dent protection fee for $749 are optional. I did not know that, the sales manager did not tell me that. I showed Mr. Baker my old messages from last year with pics of a nitro yellow Trailblazer from last year and one of a nitro yellow Trax from a few days prior as my wish cars. I told Mr Baker what my wish from this experience is that Morgan might get a gift card or two at least $100 each because everything went awry for her as a sales rep and that maybe to review their job descriptions for the finance manager and the Sales manager, so there would not be role clarity issues in the future. Mr. Baker told me he will use this experience as a training opportunity in the future and I think that's best practice! Staff turnover is expensive and creates quality issues for everyone! Mr Baker invited me back in 6 to 8 months to purchase a used car for my children and stated that Morgan could be my sales rep. Maybe so, it is only two blocks from where I work. It would be years if I did. read more

I was lied to I had a truck for sale did there internet deal sent photos an info as requested was gave a price they would buy the truck at thought was a little low. Someone called me we spoke I told them what I wanted they agreed said no problem we can pay that sight unseen was there words bring the truck in. So when I got the time I went down there. The sales manager that approved the buying of the truck literally cut the price in half because of a small dent and cracked windshield is what I was told. Place is a joke trying to lowball hard working people out of their vehicles I wouldn't recommend them to put air in my tire. The lady that originally helped me was amazing super nice but the manager that she reports to that dude is a joke. read more

Scheduled service on truck I purchased here two years ago. Love the truck-buying experience excellent. Confirmed app't 3 time through text/email. Showed up 7am the 26th and WAITED, along with half a dozen customers. Turns out a holiday-they didn't work. (service dept at Allan Samuels Dodge booming at 9am). Mistakes, we all make however there was NO excuse for NO response from the AI chat, unable to leave message, no backup-horrible. Two days later I trade-in my used truck for a $90K plus new truck. Sorry for the Auto Nation salesman working with me, I had planned on a Chev. AVOID the SERVICE DEPT-unprofessional, unreliable, unresponsive. read more

I had a good experience at AutoNation, I purchase my vehicle here on 3/5/25. Bruno was the sales person and was very helpful, He was the reason why I decided to purchase the vehicle here and not somewhere else. Jimmy was in charge of finance paperwork and made it really easy to get everything signed and on my way! read more

Absolutely the worst place to get your car serviced! Not only did I have an appointment they explained I had to wait 2 days to get my car looked at well 2 days turned into 7 days and it still had not been touched Jacob is VERY rude ( must be his parents busines) i when I went to pick up my car to take it somewhere else he told me "great"! What kind of place is this!! they get a ZERO! read more

Fantastic experience! Deanna was super nice and helpful. Zero pressure! The used truck was for my son and both of us felt it was a great experience. The price was the price with no surprises or add on junk! read more

We made the mistake of purchasing a car through Douglass Nissan in Waco, Texas. Before we even made the 1st payment, it broke down on us, leaving us stranded. So we called the dealership where we bought it and with a chuckle he said he couldn't help us and we were on our own. Terrified of what we were in for, we got a hotel and started calling around. We found Auto nation chevy dealership in Waco. They were sweet and kind and understanding with us. They were also very patient with us since we are elderly and we were stranded. They fixed our car in one day and didn't charge us a dime. I will be going back to auto nation this fall to purchase our new Chevy and trade in the old Nissan. Don't want to own anything with that name on it. Thank you, AUTO-NATION read more

To preface, AutoNation Waco and Mercedes-Benz of Waco are owned by the same people. Paul Carrizales II (Sales Manager) is rude and arrogant and absolutely REFUSED to admit he was 100% in the wrong with regard to a vehicle purchase made. I would have even accepted a non-apology had he conceded there MAY have been a miscommunication. That's not what he did. And so, here we are. My husband and I made the drive to this dealership (which is an hour from us, one-way) to test drive a Mitsubishi on the lot. I spoke to one of the sales consultants. The sales consultant introduces me to Paul and it was at this transition that everything seemed to go south. He asked me how the vehicle was being paid for on multiple occasions. "It's being financed," I said on multiple occasions. We get the keys and are expected to arrive back the following Monday to drop off the check. We get the title in the mail and there is no lienholder listed. We make many attempts to contact the dealership to get this fixed. We are given expectations of call-backs which don't happen. Eventually after a week of non-responses one of the title clerks tells me to drop off the title and they will fix it. At this point it's been a month since the vehicle purchase. We have to drive back to the dealership and Paul states arrogantly that I NEVER told him the vehicle is being financed. He claims I told him I was paying for the vehicle outright. I work at a financial institution. The check was made out to both me and MB of Waco. Exactly ZERO people buying a car outright will make the check out to both themselves and the dealership. Not to mention he signed the back of the check which has instructions on how to add my bank as a lien holder. Did he not know what he was signing or why he was signing it? In short he expected my check and for me to eff right off and do the title work I ALREADY PAID THEM TO DO. NOPE. NOT TODAY. You earned this, Paul. read more

AutoNation Chevrolet Waco - Exactly ZERO people buying a car outright will make it out to themselves AND the dealership. - Car Dealers Near Me - Waco, Texas

DO NOT TAKE YOUR CAR HERE FOR SERVICE! Please!!! Without going into all the horrible details... they kept my husbands truck for a week and fixed NOTHING & still tried to charge him over $200. My husband picked up his truck and the issue was still not fixed! The mechanics here at this location have no idea what they are doing OR they are horribly under staffed. Whatever the issue it is an absolute waste of your time to come here. read more

Absolutely the rudest customer service of any dealership in the Waco area. Their service reps are rude, and wouldn't answer a simple question about a recall raised their voice and said I could only be helped by a manager whose phone number they could give me. Never use this place. read more

Todays visit was very disappointing. Sales Rep Skyler was severely inexperienced at his role and responsibility. Lacking confidence and knowledge, he had to make numerous visits to a finance rep to gain approvals. The finance rep was rude and disrespectful; he processed a credit check without our authorization. Changed the sales price on three different occasions for undisclosed reasons. Very sketchy organization at AutoNation Chevrolet WACO read more

Car broke down on the way home from Austin to Elgin. We had it towed here. Our dealings with the service manager Patrick and his team have been awful, inconsistent and full of dishonest issues. We caught them lying about labor time/costs. Our hands are tied with our warranty and so they are pulling every penny they can. They have zero customer service skills and lack integrity. Even when they said they'd cover a rental, when we checked in hours later, no progress had been made and they said the rental was now on us to aquire. Don't give them your business. We will be reporting them to GM and the BBB for their dishonest dealings. read more

OK experience purchasing a used Corvette, there was no sales pressure because I had located the Vette that I wanted. Finance was old fashion attempted to sell me everything under the sun, purchased extended warranty. Escaped with my shirt and some money on my wallet! Overall very satitisfied with my Stingray! read more

Matt Bush has Very poor communication skills. Dropped my vehicle off on my vacation time so they had 6 days to fix the heater control & engine misfire. 'Service advisor' Matt Bush let my vehicle sit for 2.5 days without calling me to inform me of needed repairs. I initiated 1st contact 2.5 days after dropping vehicle off & found he had been waiting 2days for an ok from the fleet agency for the repair. Within 1 hour I got the ok from fleet for him. Additionally, Matt Bush stated there was no problem with the misfire that I brought it in for, I indicated I would bring it elsewhere to get that fixed. Matt then apparently had the tech re-drive it and they found that the vehicle needed spark plugs, coil pack, and plug wire. Had Matt Bush informed me of the 'no problem found' issue earlier in the week, I could have related more info to him and saved several days of the vehicle just sitting on the lot doing nothing. Because of the lack Matt Bushs'communication, I had to get a rental car for my first day back to work because the repairs were not complete when I needed to pick the vehicle up, Matt Bush made no apologies and had no empathy for the situation. When the van was completed on Monday evening, Matt Bush texted me at 6:07pm stating I could pick the vehicle up and the keys/paperwork were on his desk. I arrive approx 7pm to find the service department locked up and no one in the sales side had the keys to get in. Again, no apologies or empathy, just a 40 minute wasted trip for me. I had to return again Tuesday am to pick up the van, thanks to the lack of communication by Matt Bush. In the end the repairs were completed and the vehicle is fine, but lack of communication caused me to pay for a rental car and these repairs to take much longer than they would have if Matt Bush would have properly communicated. Additionally, the dealership charged an additional $379 to remove the engine cover of the van, but it was never removed... the tech went in thru the fender well areas to replace the spark plug, wire, and coil pack. (I saw the van with the wheels off & Matt Bush confirmed that was how the tech was doing the repair- instead of pulling the engine cover). So maybe some overcharging for repairs as well. Just avoid this place unless you absolutely have to use them read more

What a great experience we had with this dealership Service Department ! Our truck was overheating. We dropped it off in the am and these great folks shuttled us over to Magnolia Table . We spent the rest of our day at the Silos. They picked us up and brought us back to our truck all repaired and ready to go ! read more

Do NOT do any business with them!!! They offered us an amount to buy our vehicle. I was extremely honest about the whole vehicle. I exchanged many phone calls and emails and decided to make the 2 hour drive and sale them my vehicle. My husband followed me so I would have a ride home. That's 2 cars, 2 hours, and 2 much money in gas to waste! When we got there they gave us a $6,000 lower offer than what we discussed!!! No STARS.....negative stars read more

So I normally don't do this but it has to be known that I highly DO NOT recommend AUTONATION in Waco. This is not where you want to take your car to get repaired or serviced. They will damage anything that is touched or parts around the area been worked on. They also think they do the best job in paint and body and provide the highest quality of customer service. Michael Trotter we both know This is FALSE instead of arguing with the customer you should be providing solutions and at least pretend you want to help. They will not pay for any damages they make under their care. For a car enthusiast this is a big problem and disappointment. I don't want any of my family or friends to experience what I did. I give them NO STARS as a review on here. Share! Share! read more

the worse place to go to. i trusted them with my car to get an oil change and they turned around and caused damaged. still wanted me to pay for the damage they caused to my car in order to repair it. if anything i feel like i got taken advantage of for being a female. dont ever go here!!!!!!!!!!! grant and adam are the worse. steady going back and forth with excuses and trying to avoid you!!!!! read more

AutoNation Chevrolet Waco - Car Dealers Near Me - Waco, Texas

Very good customer service. Joseph Compton was the best. The walk inn was good. They were amazing best dealership I have ever been to.

Bought a 2nd hand vehicle from them with a platinum extended warranty package. At a time in need of this service, I was told up to 48 hours for a diagnosis and could be anywhere from a day or even up to a month of them having my vehicle. Honestly, very discouraging. In the end, I chose to take my vehicle elsewhere. read more

Went in for oil change and tire rotate.... Vehicle done quickly ok.... I always use Mobil 1 100% synthetic oil they didn't ask anything looked at receipt semi synthetic Penzoil. My vehicle has always been serviced at Chevrolet dealers and have always been asked what's my preference. Checked the marks i put on tires to see if proper factory recommended rotation was done wheels were not rotated. Had oil changed at a different GM dealer they brought out the oil filter to show me it a low budget aftermarket oil filter. Autonation Chevrolet Waco is not up to the GM service and parts standard I have been accustomed to across the country. read more

I went to AutoNation to look at a truck, I test drove it, talked numbers, applied for financing, agreed upon a trade in amount, got approved, had ever intention of buying the truck but I was negotiating the monthly payment and they "were waiting to hear back from the bank" I touched base first thing this morning to finalize everything so I could sign the paperwork. Well....i was told they sold it. Apparently I couldn't be bothered to be contacted to ask if I wanted to put a deposit or anything. They just sell it while my deal was being worked on...so, very frustrated I inquired about another truck. They were going to run the numbers. Well, get this, I then get told in less than 24 hours, that they are going to offer me $3,000 less for my trade in. When I was told yesterday by a manager that the deal was good through the following day. How in less than 24 hours are you going to lowball someone on their trade? They are trying to rip me off by offering almost $10,000 less than what my vehicle is worth. I understand they need to make some money, but $10,000?!! Come on, that's just ripping people off! The salesman tried saying "I'm just trying to help you out" How? By offering me $3,000 for my trade in? That's helping? So I wasted my time, they ran my credit. For nothing.... I definitely do not recommend this dealership read more

Purchased a car from AutoNation Waco, did the paperwork and paid in full at the AutoNation in Fort Worth. The Fort Worth location made an agreement with the Waco location to drive down the following morning and pick up the vehicle. The employee from Fort Worth drove to AutoNation Waco to pick up My vehicle that I already paid for, and when they got all the way down there, the Waco location told them I was sorry we sold it to one of our employees. WHAT?!? WHAT KIND OF HORRIBLE CUSTOMER SERVICE IS THAT? YOU KNEW A CUSTOMER WAS PURCHASING THAT SAME DAY AND ARRANGEMENTS WERE MADE AND YOU DIDN'T TELL ANYONE AND SOLD IT TO AN EMPLOYEE?? Considering this is how customers are treated, NEVER do business with this location. read more

We bought a 2023 Bolt EUV this week. We had excellent customer service. The sales staff Art, Mike, and Jimmy all pitched in to help us understand how an electric vehicle works and how to operate the vehicle. We had numerous questions and they could not have been more helpful and patient. They did not charge us over the MSRP as some dealers of EV vehicles do. We highly recommend them. read more

Garbage, they' will sell you on a vehicle and warranty's asap but if they screw something up they take there sweet ass time trying to fix it, literally go anywhere else the only good experience I had was help from Art, and Joseph who actually were willing to help out. I would not recommend this to anyone take your hard earned cash over to a dealership who's actually going to take care of you. read more

This review is for the collision center only. I have had no dealings with the dealership. DO NOT USE THIS SHOP. They don't know what they are doing and refuse to learn about an unfamiliar car. If you don't tell them every little thing that could possibly go wrong, when they damage your car (and they will), they will lie and hold you liable for the damage. Take your business elsewhere. read more

I have been reluctant to leave a feedback to AutoNation Chevrolet since the car was serviced there, however I received averaging 4 emails per week asking me to leave a feedback so there you go. This review directs to the service department. I have no experience with the sales whatsoever. Anyway, my friend's car was left outside in Texas weather for couple years and turned out to be unable to drive. I pulled the car to AutoNation to perform a total inspection and see what were wrong. the service staff told me that battery was dead (expected) and unless I replace the battery first they wont be able to do any thing. we all know that's gimmick but I did that anyway, paid near 300 dollars to replaced the battery (since the bill is to my friend). the result came in, with a broken alternator to be replaced for 900 dollars, a dead A/C compressor for more than 2.5K and other issues. I fixed some minor issues so the car is drivable afterwards. but then I noticed a CEL which was not there before. Anyways I was able to get the car to another shop so I can replace the alternator and A/C cheaper. the other shop did an inspection for free and told me that, although the alternator is not in great shape, it's working, instead it's a 20 dollar-worth fuse (connects alternator and battery) that was blown out (by hot weather maybe) that caused no charging. I was able to put in a new alternator and fuse within 200 dollars (parts + labor). In reality I can fix the no charging issue with only 20 dollars to replace the fuse. While I was glad I didn't fall for the 900 dollars trap to fix the alternator, the other shop took out the AC compressor and told me it's working really fine, and the problem is actually a leaking valve/tube in the AC that all the refrigerant is drained rapidly. Again they fixed A/C by simply replacing a tubing stuff in the system within 200 dollars. I felt ridiculous how AutoNation charged more than 2.5K for a 200 dollar work, and even so they just recklessly suggested to replace every thing in the A/C instead of pointing out an obvious leaking issue. More so I was worried about the CEL, since it was not there before. but the other shop checked the code and noticed it's a disconnected senor/plug. looks like AutoNation took some plugs out and forgot to put them back. I also have to mention I missed a tons of valve caps in the car. I am sure they were all minor issues, but feel bad to see AutoNation took them out for inspection but did not put them back to where they belong. We all know how dealership works, especially on car services. However the recklessness from AutoNation certainly disappoints me a lot read more