I brought my vehicle to Douglass Nissan of Waco, Texas for a simple, same-day service. A day or two…read morelater, I received a call stating that a diagnostic test could be performed on my vehicle for a separate charge. I informed the service advisor, Jonathan, that I did not need a diagnosis and only wanted the specific service I originally requested. He then informed me that they could not get my car to crank and run. What!! My immediate response was to describe my vehicle to him to ensure he had the correct car, because my car runs and cranks every single time. I explained that I was confused and didn't understand the issue since I had just driven the vehicle to the dealership myself, and suggested they must have the wrong vehicle. I think Jonathan completely ignored my comment. But, you know how something can be so outlandish you have to ask yourself if its actually happening? Is this guy just ignoring me? Throughout my interactions with Jonathan, I clearly understood that he indeed ignores me/ does not respond. He responds to me when it suits him--specifically when he was quoting prices or when I was agreeing to pay for additional services... When I expressed my valid concern regarding how a vehicle that arrived in running condition was suddenly inoperable, he completely ignored me/did not answer, not one word. So now that I seen this, I had no desire to escalate the matter or argue; I am a busy person with a lot going on in my life. I simply wanted the requested service completed, to pay my bill and leave. I dont want any trouble. I choose Douglass Nissan of Waco, Texas to bring my vehicle. Why would Douglass Nissan of Waco, Texas then take a crap on me, a customer, who had enough confidence to entrust you with their vehicle? Ultimately, I ignored how I was treated, ignored the fact that my car didnt previously have a problem of running/cranking,"bit the bullet" and agreed to the additional diagnostic charge just to get all this completed. Oh, I guess this made Jonathan happy. He talked to me after my agreement to pay more. To summarize this ridiculous experience: Exorbitant Costs: I ended up paying double to triple the amount of the original quote. Even though I paid more than double the money I still left with and Inoperable Vehicle: A car that I drove onto your lot had to be towed away because it was no longer running. Unprofessionalism: When I got into my car, there were loose car parts left on the seat and floor. The vehicle had not been reassembled. They did not even have the decency to put the vehicle back together. When I asked Jonathan to have the technicians reassemble it, guess what. He ignored me yet again/did not answer, not one single word. I just walked out and had my vehicle towed away. Unacceptable Delays: A service that should have taken a single day took approximately two and a half months. I received absolutely no apology for the delays, the terrible communication, or the fact that I had to tow my own vehicle off your lot. This level of customer service is entirely unacceptable. I expect a prompt response regarding how this situation will be rectified, including a review of the charges I was forced to pay and Jonathan's conduct.

Service department not "service" oriented. Baylor student stopped in for power steering fluid top…read moreoff (after calling ahead and confirming no charge) - sold him a bottle instead. Service Manager said, "sorry if we charged him for fluids he needed." I've been using dealers for years, and this was an easy win. You missed a major opportunity to gain a customer since he's in Waco for several years.

Very good service, quick and efficient. Dropped our car off the previous day, and he was able to…read morefix it the very next day! Did not haggle us, was very kind and did exactly what he said he'd do. The price was very affordable, and he even gives an itemised bill. Would recommend stopping by if you're in Mart. :)

If you are looking for an honest mechanic 20 miles east of Waco Harold's Automotive is where it's…read moreat! I will literally drive 2.5 hours with three tires anytime to get honest service and not be nickel and dime. The service is top of the line and Harold knows his stuff! If you are looking for a mechanic then look no further than Harold's Automotive you won't be disappointed! I live in the metroplex and as long as my car is drivable I'll drive it to Mart everytime

Kish was amazing with an all around service! Josh was able to help me with my car very quickly with…read morea coolant leak! He walked me through each step of the process and was transparent with pricing, only taking care of what was necessary. I got my car back within 3 days and they even offered transportation for me. Overal exceptional experience, great customer service, reliable and trustworthy people!

staff is always friendly and professional; they always answer my questions. I highly recommend Kish…read morefor your auto repairs.

Great company, quick and efficient. Owner was quick to respond and gets the job done for a great…read moreprice. Look no further for your towing needs.

Purchased services over a year ago as a gift. Recipient now wants to redeem. No answer of multiple…read morephone calls or multiple quote requests. Seems like no longer in business or a scam.

Awesome job! He performed a miracle while detailing my parents Avalon. The interior looks great…read more The hand wash and wax on the exterior is so shiny!

Best experience with a dealership. I have purchased from Jim twice. I usually hate going to…read moredealerships because the sales team seems to be wanting only the sale. Jim greeted me when I arrived. He did not hover over me like most sales people. I decided on a car, and Jim asked me if I wanted to test drive it, which I said I was ready to buy. He insisted I test drive it to make sure I liked the car. Of course there have been minor issues, but it's a used car, not brand new. If you are worried about future issues, you spend a little more and buy the one time offer for the warranty. I know these vehicles personally test drive and fixed by Jim. Thank you Jim Darr for helping with a vehicle when I had no credit. Thank you!

We recently bought a Nissan Xterra for my wife from them. Jim is very knowledgeable and always…read morereturns your calls and answers any questions. I love that There is a warranty available with any vehicle you buy there. I would recommend them if you need to use the vehicle.

BEWARE! This guy, Jay or John, and I struck a deal for me to partner up with him…read more He had just sold his rollback and bought a tilt car trailer with a Tennessee plate and tried to use it with his half ton pickup and his barely running wrecker. I hooked his trailer to my 3/4 ton diesel and brought my nice Chevy wrecker to the table with the understanding that he would register my wrecker and put both on his commercial insurance. So I quit my day job and went on over to his office to get everything going. He proceeds to tell me he doesn't have the money to fulfill his promises but that if we run both my trucks all weekend we will get the money. Problem: my pickup isn't insured commercially and anything I would have towed wouldn't have been covered. Also, my wrecker isn't insured at all nor registered so anything I would have towed would have been uninsured or subject to impound. Either way, no good! Be cautious and check the registration and insurance before you let the cheapest guy in town handle your vehicle... There is a reason towing isn't cheap...

I'm gonna tell you right now if you want a tow service that is fast, courteous, and very…read moreprofessional and also they have great prices for sure. I would call Metroplex yes yesssssssssss.

Great place to get your vehicles done. Recommend people to come get their vehicle service over here…read moreat Ray's. Just to let people know he had moved locations he is at 5900 Franklin Avenue Unit 33. So if you want an oil change brakes done get your rotors done or whatever your vehicle needs this is the guy to go to. Very honest on his work too. The good thing about him he'll call you before he does any other work to your car to get your approval for it. So like I said I recommend him to everybody that's out there.

Ray is a straightforward and easy going business man, very easy to communicate with!…read moreHe really knows his stuff.