The staff at Byrider was professional and helped me find a car that will suit my needs. I really…read moreappreciate, Tim, Dmitri, and the finance team for getting me rolling again. I am grateful. Thank you again.

Office staff are obnoxiously rude and customer understanding is completely absent. They sell $5,000…read morecars for $15,000 act as though you should be on your knees kissing their *** . I was told the cars were bought at auctions and reconditioned and then put on the lot, the only thing true about that is they were bought at auction andput on the lot. I am extremely unhappy with this used car lot, I wouldn't recommend it to my enemies.

Drove from out of town to purchase a specific vehicle I was told was in "perfect" condition, upon…read morearrival "owner" was no where to be found. Car had check engine light on after i specifically asked about it and was told there was no lights on dash. Still prepared to purchase, tried calling the seller to talk about the vehicle, professionalism was so low that I decided not to purchase. About an hour later I received a call from the persistent owner full of profanity and unprofessionalism. Businesses was very unprofessional makes the junkyard look like a luxury service, if I could 0 starts I would.

I did not want to take this situation personal because we are all humans and I do understand this…read moreis a business, but I purchased a car from this dealership and within two months the engine was blown. As a client and customer, I'm disappointed in the situation. I could've and should've done more diligent and responsible research. Never again.

Easy company to get accepted, but don't be fooled. If you have any hardships, you're out of luck…read more Our vehicle was broke down from October 2022 to today, asked to get help to fix, always put us off. When talking to customer service was always horrible, kept telling us they'd call back and never did, emailed constantly trying to get an answer only to receive no response. Eventually we all caught COVID and even after informing that we could not pay or even put stickers on the truck, they still towed it. They claimed they would fix it and put it on the note, called and called to get it in an email, went up there only for them to be confused at what we were saying. Finally today they called us and said they auctioned it off and we can get our stuff at the Waco location. It wasn't even our customer service person who told us, she transferred us to another department and that lady acted like the first one was lying! I hate a company that contradicts each other. Good luck!

They are a solid joke! My daughter went here with her hard working down payment she had saved up…read moresince being in her own. They will lie to you in so many ways to get your down payment, then when the piece of junk breaks, they then get ugly or make it seem as it's your fault when they have to fix it!! Also, they charge for stuff that they knew was wrong already. This place has no business doing business or being open just scammers at its finest. Wish there was a zero instead of 1 star because they don't even deserve that!! Rude ass ppl!

This was by far the best purchasing experiences my wife and I have ever had! From the first phone…read morecall with Trey (our salesman) it was a positive experience. Since we were calling from out of the area, he went outside and did a walk around video from us. We agreed on wanting it and started the process. We told Trey we wouldn't be able to drive from Denton to Waco until Saturday and he did something nobody has ever offered to do ... he offered to drive the vehicle down to us and pick up our trade. I haven't been able to get local dealerships to do this, much less one that is almost 100 miles away. THAT IS FANTASTIC CUSTOMER SERVICE!!! Dannie was our Finance Officer, and the process continued to be seamless. He is very personable and not pushy like most Finance. Got the numbers completed, signed paperwork online, made our downpayment online, and we were finished. Seamless, personable, smooth and EFFORTLESS!!! If you are looking for a new KIA, I highly recommend you reach out to Trey to be your salesman and ask for Dannie to do the financing ... you won't regret it!!!

Purchasing my car was a smooth and pleasant experience, and the sales team made big promises about…read morehow great the service department would be. Unfortunately, that has not been my experience at all. My 1-year-old vehicle has been sitting at the service department for nearly a week due to a warning message indicating a possible transmission issue. As of today, the car hasn't even been looked at--it's simply been sitting there. Despite asking multiple times, I have not been offered a loaner or a rental vehicle, which has been extremely inconvenient and embarrassing, as I've had to call around just to find rides. Communication is also a major issue. If I don't reach out first, I receive no updates whatsoever on the status of my vehicle. This is especially frustrating considering that my car is still under the manufacturer's warranty, and I also purchased an extended warranty for added peace of mind. To be clear: the car-buying experience was great. However, the service department has been a huge disappointment and does not come close to what was promised.