I spoke with Myron and he was able to schedule an appointment for me 3 days in advance for a…read morepre-purchase inspection and compression test since I'd be driving in from Dallas. On the day of the appointment, he cancelled 20 minutes AFTER he was supposed to arrive. I attempted to call him multiple times at least 3 hours before the appointment and on the day of the appointment. I'm very disappointed in the professionalism shown. If you're no longer available, please inform me of that as soon as possible. Don't wait until after the appointment to notify me that you will no longer be coming.

My friend and I were driving alongside the highway when our tire blew. There really aren't a lot of…read moreoptions in the Waco area, so I used Yelp to find the closest option. Regardless of how fast these people can change a tire, it'll may still take a bit for them to drive out to you. We were 20 minutes out of Waco and it took about 35-40 minutes for our person to show up. I'm not sure how many people actually work here since the person who took my call was also the person to come change our tire. I ended up having to ping him my location since I was having difficulty figuring out where exactly on the highway we were. He worked quickly, was knowledgeable about the situation, and was very friendly the entire time. When we were billed, he said he was an independent contractor so he negotiated the price with us. The total ended up being $75, which I think is pretty reasonable considering how quickly he worked and how much less expensive this was than calling a tow truck.

Kevin was absolutely fantastic. Fast, polite and went the extra mile and beyond for us. We had a…read moretrailer blowout 5 miles out of town and he got us back on the road with hub replacements so that our tires would fit. Very kind and courteous. I would highly recommend him and his business in a heartbeat. Thanks Kevin and crew for all you do!

Thank you for coming out to help me figure out what's wrong with my car! Although they weren't able…read moreto fix it because my engine was in really bad shape, I appreciate the explanation of why it wasn't working properly and advice about possible options.

Eli and George I believe were professional and met with me at the designated time kept me posted on…read moreeverything and was up front with fees and rate and cost before doing any work. I will use them again soon. Found Diesel fuel leak replaced fuel line reasonable for a mobile mechanic note get your rates before you agree on meeting

Tracy is such a professional. Courteous, efficient, trustworthy and knowledgeable about cars. I…read moresold my car and he gave me top dollar! If you are looking to buy or sell a clean used vehicle, try Tracy first. He is the best around in all categories!

Tracy really came through for me and my family. They were very patient and got me the deal that I…read morewanted and needed and I am so appreciative. Thanks so much Tracy. If you're looking for a good vehicle and a good company, stop on by Tracy's Autos and let them do you right

I brought my vehicle to Douglass Nissan of Waco, Texas for a simple, same-day service. A day or two…read morelater, I received a call stating that a diagnostic test could be performed on my vehicle for a separate charge. I informed the service advisor, Jonathan, that I did not need a diagnosis and only wanted the specific service I originally requested. He then informed me that they could not get my car to crank and run. What!! My immediate response was to describe my vehicle to him to ensure he had the correct car, because my car runs and cranks every single time. I explained that I was confused and didn't understand the issue since I had just driven the vehicle to the dealership myself, and suggested they must have the wrong vehicle. I think Jonathan completely ignored my comment. But, you know how something can be so outlandish you have to ask yourself if its actually happening? Is this guy just ignoring me? Throughout my interactions with Jonathan, I clearly understood that he indeed ignores me/ does not respond. He responds to me when it suits him--specifically when he was quoting prices or when I was agreeing to pay for additional services... When I expressed my valid concern regarding how a vehicle that arrived in running condition was suddenly inoperable, he completely ignored me/did not answer, not one word. So now that I seen this, I had no desire to escalate the matter or argue; I am a busy person with a lot going on in my life. I simply wanted the requested service completed, to pay my bill and leave. I dont want any trouble. I choose Douglass Nissan of Waco, Texas to bring my vehicle. Why would Douglass Nissan of Waco, Texas then take a crap on me, a customer, who had enough confidence to entrust you with their vehicle? Ultimately, I ignored how I was treated, ignored the fact that my car didnt previously have a problem of running/cranking,"bit the bullet" and agreed to the additional diagnostic charge just to get all this completed. Oh, I guess this made Jonathan happy. He talked to me after my agreement to pay more. To summarize this ridiculous experience: Exorbitant Costs: I ended up paying double to triple the amount of the original quote. Even though I paid more than double the money I still left with and Inoperable Vehicle: A car that I drove onto your lot had to be towed away because it was no longer running. Unprofessionalism: When I got into my car, there were loose car parts left on the seat and floor. The vehicle had not been reassembled. They did not even have the decency to put the vehicle back together. When I asked Jonathan to have the technicians reassemble it, guess what. He ignored me yet again/did not answer, not one single word. I just walked out and had my vehicle towed away. Unacceptable Delays: A service that should have taken a single day took approximately two and a half months. I received absolutely no apology for the delays, the terrible communication, or the fact that I had to tow my own vehicle off your lot. This level of customer service is entirely unacceptable. I expect a prompt response regarding how this situation will be rectified, including a review of the charges I was forced to pay and Jonathan's conduct.

Service department not "service" oriented. Baylor student stopped in for power steering fluid top…read moreoff (after calling ahead and confirming no charge) - sold him a bottle instead. Service Manager said, "sorry if we charged him for fluids he needed." I've been using dealers for years, and this was an easy win. You missed a major opportunity to gain a customer since he's in Waco for several years.

Purchased services over a year ago as a gift. Recipient now wants to redeem. No answer of multiple…read morephone calls or multiple quote requests. Seems like no longer in business or a scam.

Awesome job! He performed a miracle while detailing my parents Avalon. The interior looks great…read more The hand wash and wax on the exterior is so shiny!

was given a price for $3000 towed to laredo had my priced changed without being notify of the extra…read morecost to $3500 plus the convience fee when i had other quotes from other towing companies at $3300 for same tow to laredo so i dont recomende getting there services unless getting evrything in writing

Only waited about 20/30 minutes for wrecker. Price was very good would totally recommend.read more

Easiest and smoothest tow we've had. Steven went above and beyond to help us and get us to a safe…read moreplace. I'd highly recommend this company to any person that needed it. Thank y'all again

Was in Fort Worth this past weekend, to meet our daughter as she drove in from Shreveport. Her van…read morehad two tires fail. Needed a tow on Saturday. Classic Towing rearranged their schedule to "rescue" us. Brandon was great, kind, and really helped.