I was on the road traveling from Fort Worth to Austin when my tire check system light came on…read morenotifying me to check my tire pressure. I pulled into Dunn's Btake and Tire repair shop and they gave me great advice on repairing my tire and getting me right back on the road again. Thank you Dunn's Brake and Tire, your help was greatly appreciate. Best to you, Michelle T.

Horrible customer service, especially over the phone. Called for a basic maintenance service on my…read morevehicle, not only was there no attempt made to quote me, but i also got hung up on before even finishing a sentence. If you don't know how to change brake pads just say that.‍‼ Then i was also lied to when i asked for a yelp to leave a review to. Probably better off searching up a Youtube tutorial than going here!!

Spoke with Michael (the manager), Phone number ending in 5511, and was told they wouldn't sell the…read morevehicle unless we remove our review. The salesman lost out too. 2020 Pre Owned Suburban LT DO NOT RECOMMEND**purchased 07/13 and returned 07/14/2026 *Within 24 hours* Our experience was extremely disappointing. We felt rushed throughout the buying process and trusted the dealership to explain everything clearly. We discussed our payment goals with sales, but after signing, we realized an extended warranty increased the terms beyond what we had agreed to. When we contacted the dealership the very next day to cancel the warranty, the conversation suddenly shifted to concerns about a potential straw purchase. This was never mentioned by the salesperson or finance director before or during the transaction, even though they were aware from the beginning that a family member was financing the vehicle. If there were concerns about how the purchase was being structured (i.e. legal or fraud concerns), those should have been addressed before drafting the contract, having us sign the paperwork, and completing the sale--NOT after taking it home. The team also knew the buyer was not even listed on the insurance policy at the time of purchase, yet they still prepared the contract, completed the transaction, and handed over the keys. Raising these issues only after we asked to cancel an optional warranty felt inconsistent and unprofessional. To add to our frustration, the vehicle was not detailed before delivery. Not being properly detailed falls below many customers' expectations. This leaves us feeling like the focus was on closing the sale rather than providing a quality customer experience. We expected transparency, professionalism, and guidance.

Customer service is horrible, you can't even get anyone to answer the phone. I've never seen a…read moremajor car dealership that doesn't have a receptionist. They goal of this dealership is to lure you in with no-haggle pricing then try to make as much money off you as possible in the Finance Department. I expected better from a dealership in small town Waco, but honestly I recommend driving to a larger market (DFW or Houston) for better service and professionalism from the staff.

Say what you want about saving money at local quick oil change places -- I made that mistake and…read morelearned the hard way. I had my oil changed at one and later found out they overtightened the cap, which could have caused thousands of dollars in damage. Thankfully, the team at Toyota of Waco got me back on track 10,000 miles ago, and today Wes and Justin in service took great care of me again. Professional, thorough, and Toyota-trained -- exactly what you want working on your vehicle. Lesson learned. I won't trust my vehicle to anyone but a certified Toyota team from now on. Team Toyo Waco is my go to.

The salesman, Gideon Bessemer (sp) which I later found out was fired from Pete Mankins went to…read morework at Toyota of Waco sold me a used lemon!!! Gideon stated this car went through 180 point check?? Less than six months later: I have a huge bill of $1200 for this 2020 Lexus NX300!!! In less than six months the rear brakes that were down to 20 percent had to be replaced, an air filter, and a battery. Unbelievable!!!! When I asked Gideon to pay for it, his response was wear and tire!!! Really ???? Everyone!!!! Including Adam Schwarz, the service manager at Toyota Waco show no empathy towards military veterans or a widow!!! Please DO NOT USE THESE TWO STEALERSHIPS!!! Especially the used car person Gideon B!!! Thank you for reading!! This car was driven exactly 9957 miles! Please read Gideons lies in his text message to me that it was more than 12000??? Also included are all receipts from both Stealerships and the text message from Gideon. I am not making this stuff up. Buyer beware. Please please read last statement on back page "YOUR SATISFACTION IS OUR REPUTATION".

My son attempted to buy a used car from Bird Kultgen Ford this week. Our family has used Central…read moreNational Bank for years--they're a great bank! We've bought so many vehicles from BK over the years that I've lost count, and they service all of our vehicles as well. The BK Ford sales manager insisted that my son finance the car through BK's bank. He would not allow him to use our bank. It's ashamed that this new sales manager doesn't have a clue what he is doing.

I was very disappointed with my experience here, especially given all the glowing reviews this…read moredealership has. I had a confirmed appointment to see a specific truck yesterday and informed the rep I'd be driving an hour and a half to get there, ready to buy. When I arrived, I was told the truck had already been sold earlier in the day and that the person I had the appointment with left for the day. No one bothered to call, email or even send a text ahead of time, which wasted a 3 hour round trip. Vehicles sell quickly, but the lack of basic communication and respect for a customer's time was unacceptable. I won't be returning.

*DISCLAIMER*: In order for ANY business to be rated 5 stars in my book, they have to go above and…read morebeyond my expectations. My 4 is likely everyone else's 5, so 4...that's pretty good in my book. Bought our car 2 days ago, so this is my experience for sales/finance only. I NEVER...repeat NEVER have written a review for a car dealership. Most places are meh, but let me give you some background. We were in the market for a new car and went to a local dealership (different make). I'm tired of the BS and haggling, so I was upfront. I said give us your best price, emphasis on best. The other dealership was about $2000 over online advertised price of a Ft. Worth dealership and lowballed our trade, so we up and left and was going to drive to Ft. Worth to get a car. Mazda was kicking around in our heads, but we were not 100% prepared with a "fair" price in mind. In hindsight, maybe I shouldn't have told the salesperson that I wanted to cut all the BS. (I apologize.) Not his fault the dealership requires all of the "questionnaire" to be filled out. I didn't want to waste my time answering it if the deal wasn't going to happen. Anyways, not only was the car at a fair price (according to my other car buying sources: credit union, Costco car buying, other car buying service, employee car buying service), but they came back with a very fair trade-in value for my trade in. Mind you we were offered $2000 more than the "other" dealership we went to. Got a FANTASTIC interest rate. It was just about as painless as a Scion dealership. Finance didn't try to push unwanted and unneeded BS about tracking and etching, paint and leather protection. They asked and we declined and then we moved on. Would definitely recommend doing more research about price and features before going in, but the vibe at the dealership was pretty low haggle and we didn't feel pushed to purchase the vehicle. Late on a Saturday wasn't a good time to purchase, as the "cleaning" of the vehicle really wasn't up to par, but we're easy and let it slide. I don't know the experience of others, but if I had to do it again, I'd be back because I didn't feel taken advantage of. The "other" dealership lost our business because they didn't have their A-game. They had no idea that I knew the exact internet price of the exact car (VIN verified). Eh...not only that, but Mazda will hold a better resale value anyways compared to the "other" company. Best of all, this location is in town and easy to get to. Easy, easy, easy! (And DONE!) Thank you for the positive experience!

Just bought my Mazda CX-90 from this dealership. Fernando was my salesman and he was the best . He…read morefound me the right vehicle and the whole process was smooth. The staff are friendly and welcoming . The service department is great they get you in and out quickly. I highly recommended them for your next vehicle purchase.

Imagine if you will receiving a text from a company you sued over illegal repossesion and won. The…read morejudgement was paid on 8/17/2023 for $10,500. from Russell Giles. As of receipt of said funds, I bought another car and moved on. Well today Russell decided to threaten to sue me over the negative reports I had made prior to her paying the judgement. attached you will see her messages and my responses. I am fairly certain she has had a major issue selling vehicles, seems there are a few more bad reviews since mine. I wanted to caution you the bad reviews are there for a reason. along with all proper documentation proving I won the lawsuit and had to wait 8 months and hire an attorney but Giles finally paid. This is who you will be dealing with. This is truly one of the absolute worst places to buy a vehicle. Highly likely any good reviews are fake reviews done by bots. STAY AWAY OR YOU WILL REGRET IT.

A few months ago I bought a truck from Russell. I wish I had listened to the news about her…read moresteeling horses and being arrested. I went on to do some construction work for her and was not paid. My truck note was behind because she didn't pay me. Later I find out she has been sued over and over again for steeling money and not paying bank loans. Just Google "russell giles case" and read. Please don't buy a car or truck from a crooked person. Josh (her sidekick) plays her scams with her.

I've used\n Alan samuels for several years and I've always been impressed with their team. The…read moreservice department is great. They get it fixed, and they do it as quickly as they can. The sales department is awesome. The finance department is there anything about Ellen samuels that I don't think is just exceptional. They're professional & friendly.They make you feel comfortable & if there a problem, call Ted Teague(Gen.Mgr)..he will make it right. Sandra & Scott Dougherty (Also, we drive 55 miles to this dealership)

The sales department did a good job finalizing the fine print and details I asked for. Negotiating…read morethe price was productive and stress free. I do not service my vehicles at dealerships under any circumstance, so I cannot comment on their service; however, they completed a safety inspection, routine service, and power steering reservoir replacement prior to me taking delivery. The mechanic was highly experienced, knowledgeable and professional. A very nice experience.

I've bought and sold several cars here over the years. They have always treated me well. Even when…read morethey haven't had what I was looking for at the time they have found what I wanted and gave me a call. I highly recommend giving them a call. Ask for Lawrence Matthys. He is the best car salesman I've ever dealt with. Knows the cars and doesn't do the hard sell.

Car was due a b12 maintenance minder. I told the customer service manager David i was aware the car…read morehad a small oil leak. I asked how to properly check the oil level on the plastic yellow dipstick. He was not interested in showing me only to try to make a joke out of that. When it came time for checkout he told me the car had the same things wrong with it as in past visits. I was only aware of the oil leak. They are numerous areas needing immediate repair on the service report that were not explained properly. David was not interested in the safety or service needs of my car.

Overall impression: Buying our 2026 Subaru Ascent at Douglas Subaru in Waco, TX, was the best…read morecar-buying experience I've had in over seventy vehicle purchases. If you want an honest, no-pressure dealership that treats you like a person and not a sale, this is the place. Last weekend, Deborah and I set out to find an SUV that fit our needs. From the moment we arrived, our sales representative, Beth Kwasnica, made the entire process effortless. She listened closely and guided us toward the right Ascent, never pushing us to rush or commit. That patience mattered. We even had the space to step back, reflect, and pray about the decision, and Beth respected every minute of it. What made it exceptional * Beth Kwasnica's genuine care. After decades of dealership visits, it's rare to meet someone who truly puts your interests first. Beth is, without question, the finest salesperson I have ever worked with. * A true no-pressure environment. There were no hard sells and no rush. Just clear guidance and real attention to what we wanted. * Mike Lusby's straightforward honesty. The manager, Mike Lusby, handled the management and finance side with the same integrity. No high-pressure tactics, no gimmicks, just clear and honest answers. * Promises kept. What stood out most was the absence of empty promises. Beth and Mike simply exceeded our expectations at every step. The trade-offs Honestly, we walked away without a single complaint. My only regret is that we didn't find Douglas Subaru sooner, after so many less pleasant experiences elsewhere over the years. Recommendation * Buy here if you want honest guidance, patience, and a team that respects your time and your decision. * Skip if you need high-pressure sales tactics, because you won't find them here. Deborah and I are truly grateful to Beth and Mike. We recommend Douglas Subaru without hesitation and will happily send friends and family their way.

I won't buy a car here because the staff is so weird! They would not give me a trade in value for…read moremy car, then they kept trying to keep my old Subaru and make me drive a new Subaru around town while I run errands and I kept trying to explain how that doesn't work for me because I have to pick up my child at school and I would need his carseat, they acted like I was lying by questioning that and pressuring me to take the car. Anyway, I finally got my keys back and left. The desperate energy plus their sales tactics were strange and made me so uncomfortable. I won't be coming back.