Noel is so incredibly helpful and kind!! I would definitely recommend asking for him. He spent…read morealmost the whole day with us and we ended up with a new car AND truck, and he made us feel so welcome the entire time. He's hilarious as well, we had a great day. Thanks Noel!!

Spoke with Michael (the manager), Phone number ending in 5511, and was told they wouldn't sell the…read morevehicle unless we remove our review. The salesman lost out too. 2020 Pre Owned Suburban LT DO NOT RECOMMEND**purchased 07/13 and returned 07/14/2026 *Within 24 hours* Our experience was extremely disappointing. We felt rushed throughout the buying process and trusted the dealership to explain everything clearly. We discussed our payment goals with sales, but after signing, we realized an extended warranty increased the terms beyond what we had agreed to. When we contacted the dealership the very next day to cancel the warranty, the conversation suddenly shifted to concerns about a potential straw purchase. This was never mentioned by the salesperson or finance director before or during the transaction, even though they were aware from the beginning that a family member was financing the vehicle. If there were concerns about how the purchase was being structured (i.e. legal or fraud concerns), those should have been addressed before drafting the contract, having us sign the paperwork, and completing the sale--NOT after taking it home. The team also knew the buyer was not even listed on the insurance policy at the time of purchase, yet they still prepared the contract, completed the transaction, and handed over the keys. Raising these issues only after we asked to cancel an optional warranty felt inconsistent and unprofessional. To add to our frustration, the vehicle was not detailed before delivery. Not being properly detailed falls below many customers' expectations. This leaves us feeling like the focus was on closing the sale rather than providing a quality customer experience. We expected transparency, professionalism, and guidance.

Say what you want about saving money at local quick oil change places -- I made that mistake and…read morelearned the hard way. I had my oil changed at one and later found out they overtightened the cap, which could have caused thousands of dollars in damage. Thankfully, the team at Toyota of Waco got me back on track 10,000 miles ago, and today Wes and Justin in service took great care of me again. Professional, thorough, and Toyota-trained -- exactly what you want working on your vehicle. Lesson learned. I won't trust my vehicle to anyone but a certified Toyota team from now on. Team Toyo Waco is my go to.

The salesman, Gideon Bessemer (sp) which I later found out was fired from Pete Mankins went to…read morework at Toyota of Waco sold me a used lemon!!! Gideon stated this car went through 180 point check?? Less than six months later: I have a huge bill of $1200 for this 2020 Lexus NX300!!! In less than six months the rear brakes that were down to 20 percent had to be replaced, an air filter, and a battery. Unbelievable!!!! When I asked Gideon to pay for it, his response was wear and tire!!! Really ???? Everyone!!!! Including Adam Schwarz, the service manager at Toyota Waco show no empathy towards military veterans or a widow!!! Please DO NOT USE THESE TWO STEALERSHIPS!!! Especially the used car person Gideon B!!! Thank you for reading!! This car was driven exactly 9957 miles! Please read Gideons lies in his text message to me that it was more than 12000??? Also included are all receipts from both Stealerships and the text message from Gideon. I am not making this stuff up. Buyer beware. Please please read last statement on back page "YOUR SATISFACTION IS OUR REPUTATION".

My son attempted to buy a used car from Bird Kultgen Ford this week. Our family has used Central…read moreNational Bank for years--they're a great bank! We've bought so many vehicles from BK over the years that I've lost count, and they service all of our vehicles as well. The BK Ford sales manager insisted that my son finance the car through BK's bank. He would not allow him to use our bank. It's ashamed that this new sales manager doesn't have a clue what he is doing.

I was very disappointed with my experience here, especially given all the glowing reviews this…read moredealership has. I had a confirmed appointment to see a specific truck yesterday and informed the rep I'd be driving an hour and a half to get there, ready to buy. When I arrived, I was told the truck had already been sold earlier in the day and that the person I had the appointment with left for the day. No one bothered to call, email or even send a text ahead of time, which wasted a 3 hour round trip. Vehicles sell quickly, but the lack of basic communication and respect for a customer's time was unacceptable. I won't be returning.

I have been a customer of University Mazda for a while, but my patience has officially run out. It…read moreis clear that this dealership has misplaced priorities. Instead of focusing on retaining customers through quality service, the culture here--starting from the top down with General Manager James Griner--seems to be about harassing people into buying another vehicle. To James Griner: If you spent half as much energy improving your service department as you do pressuring people into sales, you might actually keep your customers. People come back for the service, not the harassment. Speaking of service, the department here needs to seriously step up their game. I recently had my Mazda serviced at a dealership in the Dallas area, and the difference was night and day. Not only was the service itself amazing, but they also went out of their way to wash my car and left a personalized thank-you note on the steering wheel. It was a small gesture that showed they actually appreciated my business. I have never received that level of care or attention at University Mazda. It is clear that Waco customers are not valued the way they should be. If you want to know how a service department should actually treat people, take the drive to Dallas. It is worth it.

Just bought my Mazda CX-90 from this dealership. Fernando was my salesman and he was the best . He…read morefound me the right vehicle and the whole process was smooth. The staff are friendly and welcoming . The service department is great they get you in and out quickly. I highly recommended them for your next vehicle purchase.

Imagine if you will receiving a text from a company you sued over illegal repossesion and won. The…read morejudgement was paid on 8/17/2023 for $10,500. from Russell Giles. As of receipt of said funds, I bought another car and moved on. Well today Russell decided to threaten to sue me over the negative reports I had made prior to her paying the judgement. attached you will see her messages and my responses. I am fairly certain she has had a major issue selling vehicles, seems there are a few more bad reviews since mine. I wanted to caution you the bad reviews are there for a reason. along with all proper documentation proving I won the lawsuit and had to wait 8 months and hire an attorney but Giles finally paid. This is who you will be dealing with. This is truly one of the absolute worst places to buy a vehicle. Highly likely any good reviews are fake reviews done by bots. STAY AWAY OR YOU WILL REGRET IT.

A few months ago I bought a truck from Russell. I wish I had listened to the news about her…read moresteeling horses and being arrested. I went on to do some construction work for her and was not paid. My truck note was behind because she didn't pay me. Later I find out she has been sued over and over again for steeling money and not paying bank loans. Just Google "russell giles case" and read. Please don't buy a car or truck from a crooked person. Josh (her sidekick) plays her scams with her.

The sales department did a good job finalizing the fine print and details I asked for. Negotiating…read morethe price was productive and stress free. I do not service my vehicles at dealerships under any circumstance, so I cannot comment on their service; however, they completed a safety inspection, routine service, and power steering reservoir replacement prior to me taking delivery. The mechanic was highly experienced, knowledgeable and professional. A very nice experience.

Friendly customer service but do NOT get service done here. Find an independent shop that won't try…read moreto take advantage of you. Service I requested and paid for was not delivered upon. I was lied to multiple times, taken advantage of and forced to overpay for undelivered serviceS. There are a multitude of reasons not to come here so please do additional research. I foolishly gave this dealer the benefit of the doubt but please learn from my mistake. I've calmly and respectfully tried to speak with the team to address my issues but they don't care to return calls. I'm rational and reasonable and am not looking for a handout but simply the service I already paid for? I'm not sure if it's an accountability or competency issue here but reasons to believe they do not care unless you become vocal online. You know who I am so please feel free to call me if you'd like to hear why you've lost a large commercial customer.

I'm sure the cars are great, but the sales guys are not. I've heard sketchy things about their…read moremaintenance department too, enough to get me to shop elsewhere.

Lawrence with Greg May Honda is amazing!!! He really helped making the purchase of my new vehicle…read moreseamless and hassle free. He was so accommodating and helpful throughout the entire process. John from finance was awesome as well. Would highly recommend! Sending all of my friends and family here! We traveled in from out of town and were out the door in less than 2-hours. Loving my new BMW, y'all are truly the best!