Nice dealership and the people were pretty low pressure and very courteous. It was also a quick…read moreprocess (in and out in about three hours). They were fair with the trade and with financing. I know they made a little bit but they are in business to make money after all. I don't feel like I was screwed on the deal. We both got what we wanted at a reasonable rate. Ask for Toby. Real nice guy and really low pressure. The manager on duty at the time also came out and explained the deal to me, which helped ease my mind.

Do not give these folks your business. Found an Acura rdx online on Thursday, called immediately…read moreand found out it was available. Communicated with the salesman Gates the entire time and made it clear I'd be down from Fort Worth (1.5 hour drive) first thing Saturday morning. I got videos of the actual car and thought I saw a few blemishes on it so asked for it to be washed and ensure there was nothing notable to see on the car since we were coming all that way and planned to take the car as long as it was up to snuff. On Saturday morning I texted Gates to let him know I was on my way and 10 minutes prior to opening a sales manager (Joseph) called and asked if we were still coming as another store wanted to sell it. Well, we arrive right as promised at 9 am sharp to look at a car that had scratches on almost EVERY PANEL. Well all of a sudden the car wash didn't work, he was double booked for his appointment even though we very well communicated that we were coming and then took his time to deal with it. We hung around for an hour and then called back and he hadn't gotten anyone working on the issue. It wasn't that it could be resolved immediately but it was the lack of follow up and eagerness to handle the issue when we wasted half our day to go get this car. Absolutely unacceptable service and I will be sending a complaint directly to autonation.

Say what you want about saving money at local quick oil change places -- I made that mistake and…read morelearned the hard way. I had my oil changed at one and later found out they overtightened the cap, which could have caused thousands of dollars in damage. Thankfully, the team at Toyota of Waco got me back on track 10,000 miles ago, and today Wes and Justin in service took great care of me again. Professional, thorough, and Toyota-trained -- exactly what you want working on your vehicle. Lesson learned. I won't trust my vehicle to anyone but a certified Toyota team from now on. Team Toyo Waco is my go to.

I'd leave 0 stars if I could. Drove up to look at a used subaru outback for a good price. When I'd…read moreasked beforehand about getting a pre-purchase inspection, the salesman (Terrance) was immediately defensive and interrupted to assure me of their "30-point inspection." Again, when I got there, he tried to dissuade me from getting it looked at. Got the PPI anyway, and the car had major issues with the rear and front brake pads (needed immediate replacement), no slack in the front lower ball joints, cracks in the serpentine belt, a window's controls not working, and overfilled oil. Jesus wept. I was quoted at $2,000 for the brakes alone. Terrance spoke to his manager and told me they'd fix those issues and he'd let me know when it was ready to buy. I had to call the next morning (yesterday) to ask about the repairs; he told me he'd have a timeline that day. Called again this morning, and he told me he'd see about that timeline. A couple hours later I called again. He just dodged it that time. I called the used sales manager to ask for a different salesman, was assured one would get in touch, only for the guy from before to finally text me that the car had been sold... yesterday. Meaning he'd lied to me this morning about the car being repaired. I called the manager, AGAIN, and he admitted that the repair costs had been too high and they'd ended up selling it to an auction. DO NOT WASTE YOUR TIME HERE. If they can't sucker, scam, or pressure you into buying their awful cars, they aren't interested.

We had a great experience with Clarke, who was our sales associate. We bought a pre-owned Ford…read moreExplorer recently that that had just come to their lot a day or 2 before test driving it. It still needed to be looked over, inspected, detailed, manufacturer recall performed, etc. We were able to drive off the lot with it 5 days later. Clarke stayed after hours to make sure we could get the keys to it and answer any questions. Everyone there seems very friendly and helpful. Overall we were pleased with this vehicle buying process.

My son attempted to buy a used car from Bird Kultgen Ford this week. Our family has used Central…read moreNational Bank for years--they're a great bank! We've bought so many vehicles from BK over the years that I've lost count, and they service all of our vehicles as well. The BK Ford sales manager insisted that my son finance the car through BK's bank. He would not allow him to use our bank. It's ashamed that this new sales manager doesn't have a clue what he is doing.

I have been a customer of University Mazda for a while, but my patience has officially run out. It…read moreis clear that this dealership has misplaced priorities. Instead of focusing on retaining customers through quality service, the culture here--starting from the top down with General Manager James Griner--seems to be about harassing people into buying another vehicle. To James Griner: If you spent half as much energy improving your service department as you do pressuring people into sales, you might actually keep your customers. People come back for the service, not the harassment. Speaking of service, the department here needs to seriously step up their game. I recently had my Mazda serviced at a dealership in the Dallas area, and the difference was night and day. Not only was the service itself amazing, but they also went out of their way to wash my car and left a personalized thank-you note on the steering wheel. It was a small gesture that showed they actually appreciated my business. I have never received that level of care or attention at University Mazda. It is clear that Waco customers are not valued the way they should be. If you want to know how a service department should actually treat people, take the drive to Dallas. It is worth it.

Just bought my Mazda CX-90 from this dealership. Fernando was my salesman and he was the best . He…read morefound me the right vehicle and the whole process was smooth. The staff are friendly and welcoming . The service department is great they get you in and out quickly. I highly recommended them for your next vehicle purchase.

Hello. I had done a search for $0 down because I am in a short pickle. (Tax refund hasn't made it…read moreyet because of identity theft) One of the listings said Giles Motors and some information underneath said 0 down so I thought I would go look just in case this was actually their deal. So the owner, (Possible Russell?) said that they didn't have a 0 down deal so I was like ok, thank you. He was very nice about it.....and then he said he wasn't associated with the Temple, Tx. Giles Motors....so I am surprised he said that because at their website at the bottom it mentions: " Used BHPH Cars Waco Texas At Giles Motors, we feel that we have the best used Cars, Trucks, SUVs and Vans in Waco TX, Temple TX, Gatesville TX and Waxahachie TX has to offer. If you are looking for a slightly used or pre-owned vehicle you have come to the right place." Funny, he said they weren't associated with Temple....and that he wasn't a BHPH....buy here pay here lot. Ok I understand that but it's still on the website. Maybe their webmaster is sleeping, I don't know. Again, I wouldn't do business with them right now until you can see if they are on the up and up, but lying about not doing business when its' clearly on your website is a no no for me. I once worked for a store, and the man told me, if they can't take care of their lightbulbs that need replaced and other things around, do you really think that they could care for you? (as a customer) Guess not even the Employee bios are missing.....www.gilesmotorsinc.com Not going right now.....going to find some real deals....not "We aren't associated with Temple."

A few months ago I bought a truck from Russell. I wish I had listened to the news about her…read moresteeling horses and being arrested. I went on to do some construction work for her and was not paid. My truck note was behind because she didn't pay me. Later I find out she has been sued over and over again for steeling money and not paying bank loans. Just Google "russell giles case" and read. Please don't buy a car or truck from a crooked person. Josh (her sidekick) plays her scams with her.

This was mine and my husband's second visit to Allen Samuels DCJR. The first time around we…read morepurchased a new Jeep Cherokee Laredo. I loved the vehicle purchase, but was not very happy with the service I received during the sale. I was contacted by an Internet rep in regards to possibly trading in my Jeep about a week ago. I decided to give them another try (but said I would not work with my original salesman.) We were matched with Kelly Townsend and hit it off well. She spent time getting to know us and asked questions, which I think is imperative to creating a substantial relationship with your customers. We worked directly with Hussein, who is now the Sales Director. We had originally worked with Hussein in financing during our first purchase, but he has made a huge improvement for the company since taking over the sales team. He took time to sit with us to find out exactly why we were not satisfied the first time around. Additionally, he worked an amazing amount of magic to get me into my dream truck. I was in the deep negative before trading in my Jeep, but the carryover balance was practically nil by the time he was through. I will most definitely be visiting Allen Samuels DCJR in the future and look forward to their business, especially if they keep Hussein as the Sales Director and keep training Sales Associates the way they should be trained. Kelly was great to work with and we look forward to future exchanges with the company. Thanks for everything guys!!! Loving my new Dodge Ram!

The sales department did a good job finalizing the fine print and details I asked for. Negotiating…read morethe price was productive and stress free. I do not service my vehicles at dealerships under any circumstance, so I cannot comment on their service; however, they completed a safety inspection, routine service, and power steering reservoir replacement prior to me taking delivery. The mechanic was highly experienced, knowledgeable and professional. A very nice experience.

I've bought and sold several cars here over the years. They have always treated me well. Even when…read morethey haven't had what I was looking for at the time they have found what I wanted and gave me a call. I highly recommend giving them a call. Ask for Lawrence Matthys. He is the best car salesman I've ever dealt with. Knows the cars and doesn't do the hard sell.

I'm sure the cars are great, but the sales guys are not. I've heard sketchy things about their…read moremaintenance department too, enough to get me to shop elsewhere.