Very shady business practices. Bought a car and the check engine light came on the next day. Took it to the "service" dept. All they did was clear the code and said to use some fuel additive to fix the issue. Customer service is the worst i have ever seen. Will never recommend this place to anyone. They prey on people who are if need. Im out $1200 , pkus the cost of replacing brake lights and license plate lights that also burned out within the first few days. Salesman are too notch until you sign that contract. Got a flat, found out the hard way there was no jack included. read more

Drive Casa - Check engine light in less than 12 hours of purchase. - Used Car Dealers Near Me - Waco, Texas

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I bought a car from Bravo Acceptance aka Drive Casa. Worst experience. First issue, I cannot do anything without holding on the line for between 1-3 hours. I started a new job and needed to move my pay date, it took me 3 days of calling during my lunch to finally get through to someone. then it took 2 more calls with 2 other reps to actually make the change because they kept saying they were not receiving my emails or only receiving one of the 2 attachments (they were always sent together in one email from the beginning and I re-confirmed the email address I was sending it to several times.) i have had my car for 3 months now. a month ago, I got a text stating my sticker had been received and would be coming in the mail. October 28th is when that text was received by me. it is now Nov 20th and I have no sticker, Fiesta motors has no idea where it is, my salesman is giving me the runaround saying he isnt at work multiple days in a row, and now I have been referred to call Bravo to ask them about my sticker. I work full time and do not have 2 hours each day to stay on the phone and hope I get through to someone just to ask where my registration sticker is. Funny how they turned my car off after being "late" BY ONE DAY (even though I had been calling for a week before rthe payment was even due bc I started my new job with a new pay schedule). they can turn the car off with no issue, but cannot tell me where my sticker is after I have already paid them nearly 2400 read more

Do not buy from here if you don't wanna receive your title!!! I bought my vehicle here 3 years ago and I finally paid it off!! They are quick to receive there payment and quick to disable ur car when u don't make your payment on time but when it comes to the title they do not want to give it to you. I am having so much trouble trying to get it and it has been 2 months already!! Guess they want me calling every day then until I get it!!! read more

I do not recommend this place! If you have been affected file a complaint with the Texas DMV! http://www.txdmv.gov/complaints My friend purchased a car from them. Within the first month, the front bumper was falling off, the headlight went out, and the tire went flat and there was no spare . They do not offer roadside assistance. So my friend was left stranded 100s of miles from home. They offered no help and no reimbursement for towing or purchase of tire even though it is under a 12 month warranty. We reported them and are taking further action. read more

Drive Casa - Bumper falling off! - Used Car Dealers Near Me - Waco, Texas

Santiago Perez villanueva help me get the best deal with the best wheels 100% recommend them get u approved like nothing

DO NOT BUY A CAR FROM DRIVE CASA ‼‼ When you finish paying on your car they'll tell you it take six weeks to get your title . It been since September 07,2024 since I paid my car off it's now January of 2025 & haven't received my title . I been contacting them everyday & they giving me the run around about my car title still haven't heard from anyone to contact me about . Went down to the misplaced title on Austin & they said they still haven't released my car & I have a receipt showing that I paid it off . SOO TO ANYONE LOOKING FOR A CAR ! DO NOT GO TO ANY DRIVE CASA !! I REPEAT DO NOT GO TO THEM .. They giving people cars & when they pay it off you won't get your title ‼‼‼ Drive Casa y'all showing FRAUD vibes ‼‼ read more

I would never recommend this shit dealership especially Waco an the manager is stuck up ass hole an thinks it's ok for his employer too send me a message an say things about my mom an when I blow up on him act like I'm in the wrong I had a grand caravan from them an it was in the shop all the time an the last time it was over heating an he refused too swapped vehicles hell who wants too keep going too your shop too keep it running a little bit then just breaks down again read more

drive casa is trash,bravo acceptance calls everyday, my car got repossessed, I agreed to pay the past due balance, then William in the Repossession department told me that I had to pay off my accmount in order to get my car back,their is no way in hell I will give 19,000.00 for a car read more

do not buy a car from this place. they added an extra car note at the end of my car payments with no explanation. and forced me to pay it or they will cut my car off. this place is horrible!!! read more

This place is a billboard for screw me hard, please stop here! They sale vehicles that have major issues and try to have their no knowledge service department fix them using zip ties and duct tape. My vehicle I bought Jan 12, 2024 has been in the shop 7 times for throttle body, blown motor, throttle body again, bad PCM and now not even 20 days later the throttle sensor light is back on , engine light is on and it's over heating . I have had it towed twice to them, paid for a rental car and was told next time it breaks down by Adam in the service department he would have it towed there and guess what ? Yep you got it " oh I don't think they will let me do that" so we sent him the text of him telling us he would! I could go on an on .... Buyer's definitely stay away from this place unless you are wanting to have a nervous break down !! If you have experienced the same experience file with the BBB and Attorney General and put them out of business. I had to put a star rating but they definitely have a zero rating. read more

I highly recommend not going to this location let alone dealershi.Oil pressure light been going off since the first week of driving off the lot. Was told they fixed the problem. A week later same thing was told it needed an oil plug. 2 wks after that no oil in the car with the oil temp reading 199 degrees. Now after 30 days they tell me I need a new motor sad sad not even 90 days later 3 payments ontime later. money just wasted 1800 down to be exact. read more

I'm not even sure where to start this car lot is the worst. My daughter bought a car from them about 5 months ago. And she still does not have her tags for her car. So they claim that the tags came in, but they were not able to find them. I'm not sure how a car lot can take. Almost 5 months to find someone's tags and registration sticker, they would not even order more tags after they were responsible. For them being gone, if your dealership loses something it is your responsibility to get it taken care of for the customer. The workers are so clueless, no one knows anything i would advise anyone to think twice before purchasing a car from them. read more

Do not get a car from this dealership! We bought a 2015 Nissan rogue from them. When we bought the vehicle the only thing that was noticeably wrong with the vehicle was the bumper falling off They promised to fix it. We have had it for nearly 2 months and we have ran into over 10 issues wrong with the vehicle. Heater cuts in and out, the speakers were blown, the belt was broke, the brakes and rotors were bad, none of the buttons work inside the vehicle.. the list goes on. They have avoided fixing these things and seem to keep pushing it off h tik the warranty does not cover it after the 10k miles is up. SAVE YOUR TIME!!!! read more

My daughter went to Drive Casa to get a car and everyone was very nice and professional. It was clean and even offered refreshment. Our sales guy Juan was a great help. He is one of the best sales rep I've ever met in the busines. I recommend anyone looking for a car to try Drive Casa Waco ask for Juan. read more

i give them 0 stars i have been having my car since october 2023 and have been having the same problem and they keep saying they fixed it here we are july 2024 and i am still having the same problem and now they want to say that i am out of warrenty and i know that i am not this car have cut off on me while on the hwy once i get in a wreck on the hwy i will be filing charges on drive casa. this is and ongoing issue!!!!!!!!!! read more

When I questioned why they don't put the prices of their vehicles, Delaney who is extremely unprofessional, started messaging me and cussing me out . They also delete all negative reviews on their website. Beware, as unprofessional as they acted over pricing g I can't imagine why you would want to buy anything from them! read more

Lupe was so helpful and is the best at understanding our needs...please go see LUPE and he can help you out

If you thinking about getting a car at Drive Casa I'd think twice before doing it. As a matter a fact Drive Casa should be your last resort. You make sure you move heaven and earth to find a better lot. I mean that. I had this fatt 4 eyed mf tellin me he gon take care of me and he sure as hell did! Before getting my car I took it out for a drive and well I realized sum things was wrong with it so I got to the lot and told him about it. This guy said no problem we'll get that fixed for you so I asked if it was gonna get fixed that day but he said they have to order the parts so I was like okay we got a deal... Took my car and about 3 week later I call Drive Casa and you won't believe what they told me lol they said they had to order the fuckin parts. I was like okay ig fuck it. I called them a month later and now they talking about the warranty don't cover it!?! What!?! Not to mention their payment bullshit! Omg if it's not one thing it's another. They also gave a nice 20% apr to add the cherry on top. They should change their name to DRIVE CACA seriously y'all fuckin suck. read more

Drive Casa - It's a photo dedicated to everyone that works there - Used Car Dealers Near Me - Waco, Texas

Everyone was amazing and treated us like family. They went above and beyond to get my family into the vehicle we wanted, regardless of credit rating. They even offered a 1-year warranty on it. read more

Terrible place to buy a car from . The only good thing about this establishment is one of the salesman named " Juan" he's friendly and attentive . As for the store manager a complete ass . As i walked in the building he was arguing with 2 women . He was rude and does not know how to speak to potential customers . I was here for about 2&1/2 hours and got nothing but my application done . I proceeded to leave the establishment with every intention to come back as I'm walking out I spoke with the store manager long story short he was extremely rude . I called maybe an hour after i left to check on my application only to be told that the store manger did not want to sell to me . I would never recommend this place . They are unprofessional and incompetent . read more

I bought my car from there 2 months ago and went here because I didn't have a credit score yet so not many places would sell to me without a co-signer. The day I brought the car home the battery went dead so they came and replaced the battery. I was also supposed to get the drivers seatbelt replaced as it doesn't click in place properly and they have yet to order the part even though i've been told 3 times it's been ordered. My transmission has now gone out twice in the span of 2 months and the first time they told me it was replaced but now 3 weeks later it's not working again. I don't have a key fob just an old metal key that gets stuck and they have also told me 3 times they would order one and haven't. The insurance is $76 a month but for some reason they have me paying an extra $76 every 2 weeks. It's something new wrong with the car every week and they have done nothing to help but fix the broken part which is never really a fix it's a temporary fix. Im not sure what to do other than try and get another car or sell it because i'm within my 90 days but i'm sure they would find a reason to not let me. Will update when I go up there in a couple days and speak to the owner. read more

just purchased a vehicle from Santiago (2011 Buick Lacrosse) , it was one of the fastest/ greatest experiences I have had with car shopping! The business overall is fantastic, with amazing selection of vehicles with low down and monthly payments and easy approval! I would recommend EVERYONE to come and get a Vehicle here & don't forget to ask for SANTIAGO! read more