First off, I would like to state that I absolutely loathe the car buying experience. I had my last…read morecar for almost ten years..... Since I did own my last car for 10 years, the maintenance issues just got to where it was not economical to keep it. My father told me to check out Enterprise (rental cars) for their used car sales. I already knew I was NOT going to a car dealership. I instead found a few cars with Hertz in Killeen. I was lining up financing at my credit union and the loan officer referred me to CMC. I never would have considered buying a car from a little place on the side of the road but it turned out GREAT! I was shown a few cars that were too small but they said they had one being serviced and would be getting it back the next morning. That car turned out to be the one I purchased. I got a decent amount for my trade in and was on my way in about an hour. This NEVER happens, but I even got my plates the next day. Overall stress free and positive experience.

I shopped at a couple of the larger dealerships and was reluctant to go to a smaller one. I was…read moresurprised to hear Justin (#1) say "take your time- there's no rush" and encouraged to look around the sales lot and test drive wherever I chose. When I found the vehicle that fit me, I resigned myself to several hours of waiting, but was actually finished and on my way in just over an hour. I am an older woman and appreciate being treated with respect - not condescension- and Justin (#2- mgr.) was completely respectful - heard my offer, countered and we came to an agreement with the least drama I have had in MANY years of car-buying! This was about as easy as it gets and if I buy again, I will go see these guys! R. Shaw Robinson

Best experience with a dealership. I have purchased from Jim twice. I usually hate going to…read moredealerships because the sales team seems to be wanting only the sale. Jim greeted me when I arrived. He did not hover over me like most sales people. I decided on a car, and Jim asked me if I wanted to test drive it, which I said I was ready to buy. He insisted I test drive it to make sure I liked the car. Of course there have been minor issues, but it's a used car, not brand new. If you are worried about future issues, you spend a little more and buy the one time offer for the warranty. I know these vehicles personally test drive and fixed by Jim. Thank you Jim Darr for helping with a vehicle when I had no credit. Thank you!

We recently bought a Nissan Xterra for my wife from them. Jim is very knowledgeable and always…read morereturns your calls and answers any questions. I love that There is a warranty available with any vehicle you buy there. I would recommend them if you need to use the vehicle.

i went just to look at a car that they had sitting in car lot ended up buy the car they were very…read morehelpful and attentive i would recommend them to someone who is wanting to buy a cash car

From the owner: Our team at Massey Motors has been proudly serving car owners all over Waco and its surrounding…read morearea since 2000. We're passionate for all things automotive and sharing that passion with such an amazing community. That's why we offer an ample and everchanging selection of quality used vehicles -- We Specialize in GREAT DEALS ON $CASH$ Vehicles. With great prices, great value, and great customer service, we'll get you on the road with the car, truck, or SUV that you can love for years to come. We can recommend a local lender to customers who need financing and perfect credit it not necessary.

the amount of money I had lost too this car…read more we will dent your car and immediately decide it's your fault instead of checking cameras (it was dented so bad I could not open the passenger side door, and I had someone ride with me up to the place and get out on that side) let's put late fees on this girls car even tho she paid all her payments and have been for the past two and a half years let's lie to her about how long her payment is and tell her it's a 2 year payment plan then it actually being a 5 year payment plan let's sell her a car with an incredibly bad oil leak and when she comes to get it fixed 6 different times we will never fix it so she had to go spend close to 7,000 dollars to get the whole entire TERBO REPLACED dont buy ANYTHING from this shit filled place, I will for the rest of my life he traumatized to buy a car now, I'm not even mentally an adult yet I'm 21 years old like wtf

Very shady business practices. Bought a car and the check engine light came on the next day. Took…read moreit to the "service" dept. All they did was clear the code and said to use some fuel additive to fix the issue. Customer service is the worst i have ever seen. Will never recommend this place to anyone. They prey on people who are if need. Im out $1200 , pkus the cost of replacing brake lights and license plate lights that also burned out within the first few days. Salesman are too notch until you sign that contract. Got a flat, found out the hard way there was no jack included.

Nice dealership and the people were pretty low pressure and very courteous. It was also a quick…read moreprocess (in and out in about three hours). They were fair with the trade and with financing. I know they made a little bit but they are in business to make money after all. I don't feel like I was screwed on the deal. We both got what we wanted at a reasonable rate. Ask for Toby. Real nice guy and really low pressure. The manager on duty at the time also came out and explained the deal to me, which helped ease my mind.

Spoke with Michael (the manager), Phone number ending in 5511, and was told they wouldn't sell the…read morevehicle unless we remove our review. The salesman lost out too. 2020 Pre Owned Suburban LT DO NOT RECOMMEND**purchased 07/13 and returned 07/14/2026 *Within 24 hours* Our experience was extremely disappointing. We felt rushed throughout the buying process and trusted the dealership to explain everything clearly. We discussed our payment goals with sales, but after signing, we realized an extended warranty increased the terms beyond what we had agreed to. When we contacted the dealership the very next day to cancel the warranty, the conversation suddenly shifted to concerns about a potential straw purchase. This was never mentioned by the salesperson or finance director before or during the transaction, even though they were aware from the beginning that a family member was financing the vehicle. If there were concerns about how the purchase was being structured (i.e. legal or fraud concerns), those should have been addressed before drafting the contract, having us sign the paperwork, and completing the sale--NOT after taking it home. The team also knew the buyer was not even listed on the insurance policy at the time of purchase, yet they still prepared the contract, completed the transaction, and handed over the keys. Raising these issues only after we asked to cancel an optional warranty felt inconsistent and unprofessional. To add to our frustration, the vehicle was not detailed before delivery. Not being properly detailed falls below many customers' expectations. This leaves us feeling like the focus was on closing the sale rather than providing a quality customer experience. We expected transparency, professionalism, and guidance.

The new ownership has a very professional and knowledgeable team, it especially shines through in…read moreservice. I'd give 10 stars if I could! highly recommend

Nothing resolved. All they said was they can remove the entire entertainment system and try to fix…read moreit and it may take 8 weeks! This is not acceptable.

Where do I begin? I had my Mercedes serviced in Texas for the 1st time a few days ago, I moved…read morehere from the Bay Area and I was unsure of the type of experience I would receive from Waco Mercedes, I was very pleased with the upfront knowledge the service advisor (Wallace) gave me and he actually quoted me was actually less than we anticipated! I left the car there and thew shuttle driver was kind and prompt! He took me to work and then picked me up! everyone was very nice; the establishment is being remodeled so I know it will be beautiful exactly what I am used to!! I forgot the shuttle driver's name but his daughter plays soccer in Jr High, he represents your establishment to a high degree!

Very bad experience with Mercedes-Benz of Waco on 08/19/26, unethical business practices. Coersion…read moreand harassment. Thought this dealership was legit and honest. They are NOT! Be weary!