Tracy is such a professional. Courteous, efficient, trustworthy and knowledgeable about cars. I…read moresold my car and he gave me top dollar! If you are looking to buy or sell a clean used vehicle, try Tracy first. He is the best around in all categories!

Tracy really came through for me and my family. They were very patient and got me the deal that I…read morewanted and needed and I am so appreciative. Thanks so much Tracy. If you're looking for a good vehicle and a good company, stop on by Tracy's Autos and let them do you right

First off, I would like to state that I absolutely loathe the car buying experience. I had my last…read morecar for almost ten years..... Since I did own my last car for 10 years, the maintenance issues just got to where it was not economical to keep it. My father told me to check out Enterprise (rental cars) for their used car sales. I already knew I was NOT going to a car dealership. I instead found a few cars with Hertz in Killeen. I was lining up financing at my credit union and the loan officer referred me to CMC. I never would have considered buying a car from a little place on the side of the road but it turned out GREAT! I was shown a few cars that were too small but they said they had one being serviced and would be getting it back the next morning. That car turned out to be the one I purchased. I got a decent amount for my trade in and was on my way in about an hour. This NEVER happens, but I even got my plates the next day. Overall stress free and positive experience.

I shopped at a couple of the larger dealerships and was reluctant to go to a smaller one. I was…read moresurprised to hear Justin (#1) say "take your time- there's no rush" and encouraged to look around the sales lot and test drive wherever I chose. When I found the vehicle that fit me, I resigned myself to several hours of waiting, but was actually finished and on my way in just over an hour. I am an older woman and appreciate being treated with respect - not condescension- and Justin (#2- mgr.) was completely respectful - heard my offer, countered and we came to an agreement with the least drama I have had in MANY years of car-buying! This was about as easy as it gets and if I buy again, I will go see these guys! R. Shaw Robinson

Best experience with a dealership. I have purchased from Jim twice. I usually hate going to…read moredealerships because the sales team seems to be wanting only the sale. Jim greeted me when I arrived. He did not hover over me like most sales people. I decided on a car, and Jim asked me if I wanted to test drive it, which I said I was ready to buy. He insisted I test drive it to make sure I liked the car. Of course there have been minor issues, but it's a used car, not brand new. If you are worried about future issues, you spend a little more and buy the one time offer for the warranty. I know these vehicles personally test drive and fixed by Jim. Thank you Jim Darr for helping with a vehicle when I had no credit. Thank you!

We recently bought a Nissan Xterra for my wife from them. Jim is very knowledgeable and always…read morereturns your calls and answers any questions. I love that There is a warranty available with any vehicle you buy there. I would recommend them if you need to use the vehicle.

i went just to look at a car that they had sitting in car lot ended up buy the car they were very…read morehelpful and attentive i would recommend them to someone who is wanting to buy a cash car

From the owner: Our team at Massey Motors has been proudly serving car owners all over Waco and its surrounding…read morearea since 2000. We're passionate for all things automotive and sharing that passion with such an amazing community. That's why we offer an ample and everchanging selection of quality used vehicles -- We Specialize in GREAT DEALS ON $CASH$ Vehicles. With great prices, great value, and great customer service, we'll get you on the road with the car, truck, or SUV that you can love for years to come. We can recommend a local lender to customers who need financing and perfect credit it not necessary.

Lupe was so helpful and is the best at understanding our needs...please go see LUPE and he can help…read moreyou out

Very bad customer service. Very bad "Service Center". The mechanics are shade tree and really know…read morenothing about fixing cars. They will give you the run around all day about your car and fixing the problem. But they're never too busy to take a payment or disabling your car. They are a money hungry business and need to be looked into.

Noel did a perfect job, he was able to find us a car and get us in and out quick! Loved our…read moreexperience!

Spoke with Michael (the manager), Phone number ending in 5511, and was told they wouldn't sell the…read morevehicle unless we remove our review. The salesman lost out too. 2020 Pre Owned Suburban LT DO NOT RECOMMEND**purchased 07/13 and returned 07/14/2026 *Within 24 hours* Our experience was extremely disappointing. We felt rushed throughout the buying process and trusted the dealership to explain everything clearly. We discussed our payment goals with sales, but after signing, we realized an extended warranty increased the terms beyond what we had agreed to. When we contacted the dealership the very next day to cancel the warranty, the conversation suddenly shifted to concerns about a potential straw purchase. This was never mentioned by the salesperson or finance director before or during the transaction, even though they were aware from the beginning that a family member was financing the vehicle. If there were concerns about how the purchase was being structured (i.e. legal or fraud concerns), those should have been addressed before drafting the contract, having us sign the paperwork, and completing the sale--NOT after taking it home. The team also knew the buyer was not even listed on the insurance policy at the time of purchase, yet they still prepared the contract, completed the transaction, and handed over the keys. Raising these issues only after we asked to cancel an optional warranty felt inconsistent and unprofessional. To add to our frustration, the vehicle was not detailed before delivery. Not being properly detailed falls below many customers' expectations. This leaves us feeling like the focus was on closing the sale rather than providing a quality customer experience. We expected transparency, professionalism, and guidance.

The new ownership has a very professional and knowledgeable team, it especially shines through in…read moreservice. I'd give 10 stars if I could! highly recommend

Nothing resolved. All they said was they can remove the entire entertainment system and try to fix…read moreit and it may take 8 weeks! This is not acceptable.

Where do I begin? I had my Mercedes serviced in Texas for the 1st time a few days ago, I moved…read morehere from the Bay Area and I was unsure of the type of experience I would receive from Waco Mercedes, I was very pleased with the upfront knowledge the service advisor (Wallace) gave me and he actually quoted me was actually less than we anticipated! I left the car there and thew shuttle driver was kind and prompt! He took me to work and then picked me up! everyone was very nice; the establishment is being remodeled so I know it will be beautiful exactly what I am used to!! I forgot the shuttle driver's name but his daughter plays soccer in Jr High, he represents your establishment to a high degree!

Very bad experience with Mercedes-Benz of Waco on 08/19/26, unethical business practices. Coersion…read moreand harassment. Thought this dealership was legit and honest. They are NOT! Be weary!

Thank goodness they went out of business. They sold my daughter a car and it immediately started…read morehaving issues. I have my boyfriend look at it because my daughter says the brakes are making noise. Before he could even check it out, the brakes failed and she hit a pole. They tell her the crappy liability she paid for through the lot will cover the damage to the car but she can't get a new one because they're selling all their cars. Now Google says they're permanently closed.

They rip people off my car is 15,3333 when I first got my first receipt in May of 2023 I pay 129 a…read moreweek with a 27 dollar insurance payment a week so as of March 04, 2024 I'm showing I've paid or 5000 which would of left me 9000 to 10,000 how about they say 12000 and something and my car isn't even running correctly smh they are ripping people off and where did my down payment go to sad they must dont know I'm to smart for the bs