I took my car to Santos Paint & Body shop on May 22, 2023 to have everything except the trunk and…read moretop painted. I had some previous work that was not done properly. Let me start off by saying there was never a problem with communication. Rene always responded to my calls and text messages and he sounded very professional and knowledgeable. I was initially told that he would have my car for at least 2 weeks. I received a call on June 3 informing me that my car was ready. I work during the day so my son picked up my car, I noticed areas that I wasn't happy with and I called Rene and showed him photos of the areas, he told me to bring my car back and they would fix the areas. I returned the car and received a call the next day stating that whomever fixed my car didn't do it correctly but he said his father had agreed to take on some jobs that the owners insurance companies had put in a rush on because the time the owners had for their rentals was expiring. He said he called because he didn't want me to be without a car for too long but would be able to get my car back in as a priority in 2 weeks. I told him I had an appointment on June 21 and would bring it in on June 22. On June 23, I received my car and again I call the shop to report dissatisfaction because areas that should have been fixed were not fixed. He asked me when I could bring my car Back to the shop and I decided to ask him what would be a good time for him because apparently they are rushing and not taking the time to do the job correctly. He told me to bring my car in on Wednesday, June 28th because Mondays and Tuesdays were busy and I said ok. I took my car back to his shop on June 28th and on June 29th, I'm calling to report areas that were not redone. The last time I called him he said he would remove the hood and front bumper and do the job himself to assure the areas would be fixed. Well, that didn't happen because there were 2 previous areas that were Still left undone and new areas that needed to be corrected. By this time I'm Beyond upset by the lack of professionalism. I sent him photos and he claims that he checked the car before it left and it was done correctly. Ohhh, so You checked it but you initially said you would do it YOURSELF so that it would be done correctly THIS Time! He had the nerve to tell me to bring my car back! REALLY?!? No Sir, I have brought my car to your shop SEVERAL times and Each time the same areas were either Not fixed or I found new blotched areas. Now, I will have to pay More money elsewhere to correct what I Paid you $3000 to do. I Do NOT and Would NOT recommend this establishment. It seems like they care more about taking money than doing quality work! The photos speak for themselves! Some of the photos I retook to include the date and I added the dates to the ones that say yesterday and today because those were literally taken yesterday or this morning. The date of this review is June 30, 2023.

Santos paint and body absolutely the best! I am in shock of the quality work and price I paid to…read moreget my 2014 Dodge challenger passenger door fixed. I am beyond impressed and grateful for all the work done and the price was incredible. If anyone needs paint and body work done in Waco, check out Santos paint and body they are exemplary in workmanship, talent and price!!!

They do excellent work and at a fair price. Progressive wanted to total my car, but after they…read moreagreed to an amount for repairs, they let me take care of the car. I ended up getting it fixed for $5000 less than their estimate with certain replacement parts. Being that the car was an Audi, some of the critical parts were on a nationwide back order and it took a total of four months to repair the vehicle, none of which was K's fault; it was entirely due to Audi parts availability. I would definitely use them again and highly recommend their great quality.

Billy was very helpful before he even knew if I would be a customer. He explained how the…read moreinsurance, rental car and body shop work and worked with my schedule to get my car in at the best time for me. He kept me informed with what was going on, when he found more damage than expected and contacted the insurance company and had the adjuster take care of it. I'm very happy with the results, the amount of time it took and the service.

I highly recommend this1st class business. Javier did an…read moreabsolutely perfect repair on my 23 Silverado ZR2. Flawless craftsmanship !

Gary is one out of two the most professional business men I have ever met out of the 10 years I…read morehave lived in the Central Texas area. Sad but true. I have done quite a bit of business in this area and have given money to companies that did not care about satisfying the customers. There is something about when someone loves there job and wants to make sure they get it right the first time around. If it is not done correctly, 1st Choice Dents is adamant about making sure they satisfy their customers. Locating people who operate businesses that are humble, kind, and fair is challenging; considering how the economy is transforming. Paying the bill isn't the main focus when you bring your vehicle to 1st Choice Dents, its making sure you leave with a dent free vehicle by qualified professionals who does guaranteed work. If you want to ensure your dents and chips are repaired correctly, 1st Choice Dents in Waco, TX should be your first stop!

Cmp was really great got my vehicle running good. He was really good and looked at every code my…read morecar had got to the point and fixed my car in no time! great prices and great work.

Same story here. Ghosted. Has had my car for 4 months. Will not return calls or text. Complete…read morescam. Time to file suit and shut this place down! Terrible business. Do not go here.

So my daughters car was vibrating when I drove it from Dallas to Waco today; My family recommended…read moreI take it here & after thorough review they told me the 2 front tires needed to be replaced - I really greatly appreciate the honest & transparent assessment so highly recommend this auto shop in Waco Texas!

I took my 2019 Jeep in for an evaluation to see what work it may need before I attempt to sell it…read more Everyone I spoke to was professional and very nice. I dropped my car off around 10am, they called me an uber to school, and by 1:30 I received a text with a detailed evaluation of my vehicle and an itemized list of recommended repairs/maintenance. I picked my vehicle up later that same day and they walked me through the evaluation--they were super transparent and even recommended I forego some maintenance that was not immediately necessary since I sought the eval with the goal of ultimately selling the car. Their evaluation of my car was free and they didn't press me to schedule repairs or bring cars back to them in the future, but I will definitely be back because of their professionalism and transparency. Thank you!!!

Mike is the man to go to when you need an alignment, really helpful and let me know if everything…read morewas good with my vehicle also really respectful and professional service.

Antonio is the man! Super extensive PPI, took his time, ran me through everything he saw, and did…read moregood work. Money well spent. Good people all around

Great Place. Richard is a mechanic with integrity and reasonable pricing…read more When he sees something he does not work with he recommends a good shop. Great experience!

These guys give great service with affordable prices. I've never been disappointed. Fixes my car…read morewhenever needed. HIGHLY recommend!!

Wasn't able to get a simple repair quote by phone or via yelp chat. My situation is unique, as I…read morealready know exactly what is wrong and how much the parts cost, just needed a labor quote and they couldn't give it. Seem like very nice people and family-owned business... A little disappointed at the communication, but would still recommend you give this business a chance as I'd bet they are great in-person with a vehicle in front of them!

Had complete engine replacement done and the quality and customer service was overwhelming. I will…read morebe do all my automotive needs with J&K. Thank you guys.