The first time I ate at Hing Kee was several summers ago. A friend attending UIC directed me this way for their cheap and delicious lunch special, a huge bowl of mild broth with homemade seafood dumplings, chives, and a heaping side of a seasonal vegetable topped with oyster sauce. ...All for about $6. Their bubble tea fruit freezes, too, are excellent, chock full of fresh fruit and awesome tapioca, and deserve recognition.
So... why the single star?
I've gone back to Hing Kee a few times since that initial amazing experience and have been, well, less than wowed. The first time, the Chinese-American dishes my friends sought were merely poorly executed. Chalk it up to poor entree choices. Last night, though? Service was so unbearably bad that I get annoyed just mulling it over.
My dining companion and I each ordered an appetizer and an entree. For me, the scallion pancakes and an old standby, shrimp tempura udon. For her, the pork, shrimp, and chive dumplings and peppered beef cube hot stone pot. Within a few minutes, our pancakes arrived, gummy, oily, and short on their namesake's sharp green onions. A side of the spiced soy sauce usually served with these (and featured in the menu pictures) also never arrived, although we remedied it with a mix of the provided table condiments of chile oil and soy sauce.
About ten minutes later, my dining companion's beef hot pot arrived. The cubes of beef were tender and beautifully butchered, appearing cooked melt-in-your-mouth medium and velvety. The sauce was peppery, sweet, and coated the other components-- cabbage and rice-- in the pot to create a gluttonous, crunchy, beefy fried-rice-like delight. However, this is where the good experience ends. I, initially, wasn't too concerned about my friend's entree coming out before the rest of the dishes because Asian restaurants tend to serve dishes as they are ready. However, forty minutes then passed. The neighboring table, who arrived minutes after we did, received their dinners, paid their check, and left. To the other side of us, a large Chinese family cooked platter after platter of tabletop food... and my simple soup dish nor her dumplings showed. It even seemed like every staff member in the restaurant ate at least two meals while we patiently waited and then futilely attempted to catch ANY server's attention.
Finally, we were able to catch our waitress. I asked her to check on the status of my udon-- she cleared and wiped down a table before addressing this task, though-- and then assured me it was, "On the way." Twenty minutes passed before it eventually made its way to the table. For those keeping score, that's an hour for a bowl of fried shrimp and noodle soup. The shrimp's batter had, at this point, become soggy, although the broth was flavorful and the noodles were tender. This said, Arlington Heights's Mitsuwa Market serves up a comparable for the same price in about seven minutes.
By this point, my dining partner was picking at her completely cold pot of food. We watched order after order of dumplings come out of the service area. Grabbing some kind of floater host/server, she, normally unflappable, plaintively said, "We ordered dumplings." Another twenty minutes and those arrived too, tender skins, beautifully spiced meat mixture, chives, and all.
Neither of us are sure where the miscommunication happened. Our server wrote down both of our orders and repeated them back to us. Yet only 50% of them, for some reason, ever made it to the kitchen. No one ever bothered to check up on us or wonder why we were lingering for an hour and a half over a single entree and one quickly devoured appetizer. And maybe it's just a cultural thing-- but no apologies were offered and we were not comped any of our dishes.
Hing Kee's food is really great. Their menu is diverse and all of the items-- from Japanese sushi to Vietnamese pho-- are well-executed. But that level of service is unacceptable in any establishment. Especially in an avenue so full of other great restaurants. read more