Purchased service at Target for tv mount. Called company first, company quickly answered phone while we were in store. Affirmed next day service, send team to install, wall mount over fireplace ok, will take down old tv but not remove from premises-all good. We then purchased service from a card on rack for our size tv and Target employee activated. Made first appointment for Installation after tv delivered. Waiting, waiting, called Hello tech, appt cancelled they said. Agreed to send "reliable guy" later in day...waiting calling and again cancelled. Next day told they'd come at 10 am, no show called: "on the way, 10 minutes out. No show. 5 cancelled appointments and all but on were we told no coming until after we waited and called. We cancelled, still trying to get our money back for prepaid service sold at Target' Frankly outrageous! People answering phones seem not to understand what is reality on the ground. Did they even have installers?? Run! read more

Andrew was very thorough. He was professional and followed all COVID protocols! He asked if the TV was positioned where we would like it to be BEFORE he hung it. He told us if there were any issues we could call customer service and they would take care of any issues we may encounter. Definitely will use this service again. read more

HelloTech - Over the fireplace with a swivel mount - Home Theatre Installation Near Me

I wanted to learn how to send a PDF with Word. The guy who came to my house was not very professional and proceeded to try to teach me to send PDFs with another bit of software that I didn't have???? What the hell!!! Then I started getting spam of theirs for which they will charge you 10.99 per month. They charge it to the card you used for the one time tech appointment. Had to cancel the credit card to get them to stop billing my account. Made 3 calls to them. Their response: That is what we'd to everyone. They suck! read more

If I could do 0 stars I would..these people take your appointment and all day long send you promotions. they cancel the day of without proper notification they set up when convenient for them ..they cancelled twice seems to be a pattern based on other reviews on it. stay away from them ...they should be out of business... read more

Everything about my HelloTech experience was top notch! The dispatcher I spoke with was so helpful and we were able to schedule an appointment to install our Ring Security System the very next day. Jesse, our tech, was absolutely fantastic. Jesse was so knowledgeable, friendly, and patient. He explained everything and didn't leave until our Ring base/keypad/doorbell/sensors were all working properly. A+++! Thank you Jesse and thank you HelloTech. read more

Tech canceled 30 mins before appointment. The 2nd tech never showed up. I was not given an update after 2nd tech didn't show up. Horrible experience. Would not recommend. read more

The worst customer service ever. They cancelled every appointment I made to install a fucking doorbell and all they do is try to reschedule you for another time just for them not to show up. Today they sent me a text saying they were on their way and 20 minutes PAST the appointment time they email me AGAIN saying quote "my appointment is unserviceable" what a shitty business lol. On top of that you're gonna tell me it was a customer no show? You're better off asking some random on the street then have these guys install some shit for you. Fucking pathetic read more

Whatever you do don't use this service. If I could I would give this business no stars. I bought a TV at Target, decided I needed help to mount the 55' inch TV, I saw they had HelloTech at Target, paid for the service at Target and bought me a Tv mount as well. They person they sent to mount my TV arrived at 10am a hour and half later the technician still was having trouble mounting my TV. I had to leave the technician at my place because I didn't want to be late for work. Technician text me like the TV up you good. I got home as soon as I turn the Tv one of the screws popped out and I had to grab my TV. I contacted HelloTech and said ok no problem we will send someone to complete the job. The next technician was unable to complete the job because the previous technician took the extra screws that came with the TV mount. So finally I was able to connect with someone who assured me they will fix this issue. Two and half weeks later my issue still Mit resolved I was charged for a service that wasn't completed one of the technician took my extra screws that came with the TV mount and my TV is damaged. I asked for a manager or supervisor many times, they always say the manager/ supervisor is out. Two over the phone support disconnect the line purposely while in mid conversation smh I see they don't give a flying fuck at this company. It's coo ima keep applying pressure until I get some type of resolution. Overall do use this service they trash and the customer service is horrible read more

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Let's start with brian did a great job putting my large TV on the wall. That said, the company set a few things up wrong. I said I didn't want to lift the TV when they asked in their online form, so I expected two people, but there was only one person sent, so I had to help lift the TV. It's fine, but don't setup the expectation that I won't have to help. Also, $169 was really expensive for about 20 mins of work, he did a really good job granted, but given I had to help, it's pricey. Plus don't force me to turn off auto renew on a membership I never asked for. A few last nit pics, he didn't cleanup the sawdust from drilling (not really a big deal, but given the cost would have been nice), also, he didn't have anything to wipe off the fingerprints from the TV screen after lifting etc. Those two things are huge deals but would have made it a five star review. He was very nice and super fast, plus he was able to make an earlier time than was scheduled which was helpful. read more

I contacted helloTech on 8/12/2023 to schedule an install of surveillance cameras on 8/22/2023. Note this was to exchange out old cameras. My appt was confirmed with Rahsaan @ 11am. I traveled from Las Vegas to my second home in California to be present. At 10:30 am on install day I received an email informing me my technician was no longer available. I immediately called to see what time someone would be there to provide service. Throughout the entire day, even after speaking with manager Teresa I never received an appointment. Teresa informed me that dispatch made arrangements and it was up to them to find a tech. Teresa's last call with me was at about 4pm and she stated she would call back by 5pm. This never happened! She went home for the night, with no other person to follow up. I communicated with HelloTech from 10:30am to 5:15pm. It was of no concern that I had traveled from another state to get this done. I finally that night cancelled my request for service. HelloTech is a joke! I would not recommend this company to anyone. HelloTech needs lot of customer service training including qualified staff to replace techs when they cancel appointments. read more

Service was provided, however, I mistakenly joined membership for the year and did not cancel in first 30 days. You cannot cancel this membership at all. I am forced to pay monthly fee for the year. They said contract binding. Do not join membership thinking you are getting a lesser price for service. You are paying WAY more and if not used lose out of money for a year. Not a good business practice and I'm posting to warn others I have 1 star as service was ok. It was cancelled by them at first and when I called and insisted someone come a person came 2 hours later. Would not recommend read more

I scheduled an appointment with HelloTech and waited (& waited & waited) at home. They claim the tech came and rang the doorbell (which doesn't work/chime - should have been obvious), waited 20 min and then left. And then they charged me $69. I was home, downstairs the whole time. What appointment or delivery service doesn't call or text ahead? Especially if they are waiting 20 min outside! No thanks. Will be going back to Geek Squad. read more

Careful with your quotes...I got baited and switched! I was completely ripped off. I clearly stated I needed two drops and received a price. When tech came to my home he did the two drops and surprised me with double the bill. I'm shocked. I'm waiting for a call back from a supervisor. Not holding my breath.. read more

I called in the evening with help with my Nest thermostat pairing to my iphone. I asked for a technician about 10:00 a.m. the following day. The technician arrived at 10:00 the next day and went through the frustrations I'd encountered. He then reinstalled the software on the Nest and my phone paired. I was very pleased!! read more

Please beware !!! They hire anyone with no credentials. They sent a man to my home and put holes in my new home and my tv fell off the wall and has a big hole in it. The man they sent to my home had no clue what to do. Still no resolutions. read more

The first response for my email (detailed requirement) indicated they can do everything. Later, they said they don't any of the services I requested. Then, they said they can except hiding cable inside the wall. Found this email exchange very frustrating. Not a good start. read more

Aissa was very professional, courteous, and knowledgeable. He was extremely precise and detailed. He cleaned up after himself. We are THRILLED by the work he did. You should make sure you keep him as a technician. We would use him again for sure. read more

Tavares was amazing and I highly recommend him to anyone else needing tv mounting service. He was very through , and worked to make sure it was perfect. He mounted our 86" with precision and safety! read more

HelloTech proves the adage "You get what you pay for." They undercut Best Buy's Geek Squad by almost half when it comes to setting up electronics at one's home. It's pretty obvious HelloTech is not a brick-and-mortar outfit. Not that there's anything wrong with that. Their website looks credible and they're quick to offer their personal online chat. I've experienced their online chat a few times, and each time it seemed like the representative was overwhelmed by too much info coming in vs. the amount of info they could push out. "Too bad about your problem, but I've got about five chats going at once...call this phone number instead!" (paraphrasing) So I did call them. When I talked to HelloTech by phone, I was connected to a young mother who's obviously working from home. (I could tell this from the sound of the bassinet music box and the crying baby.) My HelloTech representative did not have 100% focus on my needs, yet she took my credit card info and read a disclaimer-filled script with ease, and promised me I'd have HelloTech's very best people attending to my issue. At the day and time of my appointment, indeed a HelloTech representative showed up at my house. I'm inclined to believe that this HelloTech rep lived in the vehicle he drove. His dog was inside the car, which looked like a combination dog kennel and camper. The representative seemed knowledgeable enough, but he arrived with an order that was simply not correct. The things I needed help with were not a part of his work order. Things I had assured Ms. Crying Baby I could handle myself were on his to-do list instead. At the end of his visit, I had a TV that I could turn on and off, but any extra features were mine to figure out. The company promised me a ten-dollar discount for providing my email address on my first website visit, then neglected to credit the $10 to my order. I had to hit them pretty hard with a complaint email to get a $10 refund promise, and I have yet to see the $10 hit my credit card account. It probably will (?) but I didn't want to wait for that to warn other Yelpers about HelloTech. I can summarize in two words: Geek Squad. read more

For 3 straight days this "company" never showed on appointments. Basically wasting my time waiting on them. Only received update hours after appointment. I still refuse to believe HelloTech exists. Unbelievably bad business. If they really do exist they won't last long for sure. read more

Rally was amazing and did a great job on our mount. He was on-time, gave a good recommendation on height and placement, as well as helped with fishing our wires through the wall for a complete set up. read more

Our teach seemed to have to read a lot of the instruction papers, and seemed irritated to be there. If we hired a tech we think it be obvious that we didn't know what we were doing. He seemed annoyed by our questions, and on several occasions implied we should have basically asked the company about our problems. Very strange. Our original tech earlier this year was amazing, and we wish we just called him. read more

Horrible company bad business the tech lied they kept charging my card no call no show customer service is non existent never again and definitely no recommendations read more

Jason arrived early and he immediately started to work on the computer. It didn't take him long to identify the problem and fixed it. So far so good! Thank you. read more

Very disappointed with your unprofessionalism. 3 times rescheduled. never showed up and cancelled the appointment with unknown reason read more

Hello Tech scheduled an appointment for Friday afternoon, rescheduled three times for Saturday afternoon, and again on Sunday afternoon when a tech finally showed up. The tech fixed my Roku problems and organized some of the tech cords, wires and gears. HelloTech said they would discount my bill for the "inconvenience" of four failed appointments. No such credit was attached to my bill. read more

Awesome service at all times and 5 star support. The tech Royce is awesome steller 7 start tech.

Tech came to install a coax cable in our attic from one room to another. A very simple job. I asked he calls me before drilling the hole on the wall for the outlet. He didn't. He did a sloppy job leaving the cable loosely hanging in the wall space in the attic. I have to call him out to staple it to posts keep it cleaner. Even then the end job looks very sloppy. Additionally he caused some damage to our bedroom ceiling which I noticed after he left. When I reported to HelloTech it took them weeks to get back to me. I regret hiring their services. read more

Jason from hello tech came very reliably on time he did a quick and wonderful job with the installation of a tech device. We would call this company again anytime. read more

I need my daughter tv mounted I pick Saturday and when the day came the Tech canceled my appointment. I was mad but I gave them a second chance and made another appointment, which was Sunday at 5. When Sunday came I waited all day and at the last minute they canceled again. They also said that they said they don't take the money till the job was done but still charged my card Sunday even though the tech canceled on me. I'm pissed!!!!! read more

We had out TV mounted to the wall by Hello tech. the tech did a great job but the customer service is horrible they have continued to charge me for a plan that I have canceled. DO NOT USE THIS COMPANY!!! read more

The technician was very friendly, helpful, and finished the job quickly. I'm a fan of this company and services.

Vance was very knowledgeable and gave me all the options and a quote before performing the services. This is the second time I have used HelloTech with fast reliable results. I highly recommend then for all your A/V and computer needs! read more

Our tech arrived a little early, which was fine by us. Got to work right away to assess my old wall mount to see if it would work with my new TV. Even though my bracket was almost 10 years old he had extra screws and spacers on his truck and had it reattached to the new one in less than an hour.Our tech was friendly, approachable to answering questions, and thorough. Great job and will use Hellotech the next time I am in over my head! read more

Knowledgeable, friendly and professional! Super easy to set up with communication throughout the entire process. I'll definitely look to them for future jobs read more

Would never use this company again. After many times trying to schedule an installation of video doorbell they finally send a guy out who knew nothing about what he was doing. Tried installing without all the parts it came with then installed the doorbell crooked on my house. So now my stucco is damaged as it will have to be removed and repaired. He left without successfully installing the doorbell and was just plain clueless. Would recommend to use only qualified contractors for anything like this. Not this joke of a company. read more

Ring.com contracts with HelloTech. Jason arrived on time and effortlessly replaced my Ring device with a new one. He was friendly and knowledgeable about the product as well as the Ring service. (It helped that he uses one of them.) Swift and headache-free installation. This is my second call for service with my Ring device. Very happy with the service. read more

Rainey was great! Very friendly and knowledgeable. Did an A+ job

I don't recommend , I didn't get the mount I paid for & I was left with a unnecessary hole in my wall

TERRIBLE. They did nothing while I was on my hands and knees trying to fix the problem, which I did on my own. The tech asked me inappropriate personal questions and wasted my time. I strongly recommend you look elsewhere and reconsider inviting these people into your home. Good luck! read more