This is one of my son's favorite store. He found a shirt here that is cool max and it was on sale for $9.99, awesome deal! Service is fine and store is clean. read more

Two stories tall with mostly women's apparel downstairs and men's and children's upstairs. Upbeat modern pop music plays throughout the store. Steady foot traffic walking through the store and browsing for tasteful apparel. It's not obvious but there is also a recycling fabric where you can turn in old or unwanted fabrics in exchange for a discount on your next purchase, more information is available on their company website. This is located in the northwest corner of the outlets, close to the larger 1000 spaces parking garage. read more

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I bought a pair of shoes that, unfortunately, didn't fit once I got them home. When I returned to the store to request a refund, I was told the item was part of a "one-time sale" and non-refundable. I explained that this policy was never communicated to me at the time of purchase. The associate by the name of Esme, pointed to a small red sticker on the tag and said, "the cashier should have told you." When I explained that the cashier hadn't mentioned anything, Esme told me "it's on your receipt." I replied that most customers don't read fine print on receipts after a purchase. Frankly, I feel that the two methods used to communicate the final sale policy -- a red sticker with no explanation, and fine print on a receipt after the purchase -- were the least effective ways to make this clear. A red sticker could easily have been accompanied by the words "FINAL SALE" or paired with signage on the shelf to ensure better transparency before customers make a decision. What I found most upsetting, though, was Esme's response when I asked her what I was supposed to do with shoes that didn't fit. She replied, "you do whatever you want with them." I found this to be extremely dismissive, unprofessional, and lacking in basic customer care. I fully understand if certain items are marked as final sale, but clear communication and respectful service should always be part of the shopping experience. As a long-time customer of H&M and a small business owner myself, I expected much more. I hope you'll address this matter with the appropriate store leadership and consider improving how final sale items are labeled and communicated to customers. The return was only for $10 however, it's the pricipal of the matter. read more

This was my favorite H&M in my area and I came today 3/24 and found it completely closed down. I am in shock and can't find anywhere online why it's closed because maps still has it as open. So weird read more

Came here on Sunday, September 7. It was around 8 PM. Me and my girlfriend were shopping. I was downstairs on the first floor going to pay, two registers were open at the front. Apparently one of the registers could not print a receipt. Not sure why they would be using that register if I can't print out a receipt? The sales associate at the front desk forgot to ask for my email address so she can give me an E-receipt. The sales associate could not go back and email it to me. So the manager got involved, she had to go upstairs and print out a receipt. Believe me it took awhile. Other customers were able to pay using the other register and the register I was on, they closed it. I finally got the receipt from the manager. She did not even apologize for the inconvenience. None of them apologized for the inconvenience. Honestly, I think they all had a smirk on their face. Not sure how you can do retail business if you can't print a receipt to the customer. Would I come here again? No Would I recommend this location? No read more

I've never had issues in all my years of retail but for whatever reason, this was such a frustrating visit. We were checking out this outlet for this first time (surprisingly) and decided to check out this store to see if they had some exclusives we were looking for. We found this cute button up navy/white plant printed shirt but of course they were out of stock in L for my bf. We asked a worker to kindly take off the one on the mannequin since it was an L and the only one left. They refused and said they couldn't do it. Honestly I thought the guy was just lazy because we have had no issues asking this at regular malls or any other store. Idk if it's an Outlet or this store's policy for whatever reason? Like seriously, we want to give you money to buy this item that is literally the only one left in stock. And they refused. It was so frustrating, we checked around to see if maybe there were other racks that had a lingering size we needed but nope. Sadly not. Why use a common size on the mannequin if you'll run out of stock and refuse to give it to customers? It was ridiculous so we ended up just leaving and not purchasing anything. We'll just go to our local store from now on. IG: @ammysalamii read more

Came in to purchase a gift card. Store was very clean, organized, and fully stocked. Employees were extremely helpful and professional. I was in and out within three minutes as there was no line. A rare occurrence for ANY store at the Citadel Outlets. read more

H&M - Men's Clothing Near Me - Commerce, California

Saw a T-shirt in the wild and asked the guy where he got it. He said H&M. So I went there and bought one. Too small. So I drove out of my way to get it exchanged. Never worn, all tags still on. The salesperson says she can't exchange it without a receipt, which I forgot at home. Really? So she calls the manager over who says the same thing. Really? So I say on my phone I can pull up the charge on my credit card, how 'bout that? Nope. No can do - it's an edict from corporate. WTF??? This is customer service? Not in my opinion. To me it's "Customer NO service." That's usually a step toward bankruptcy. I'll get the receipt and make a second, unnecessary trip - and pass my horrible experience on to everyone I meet. read more

Every single employee that we came in contact with was friendly and asked if we needed help. Good customer service is always a breath of fresh air! read more

I hurt myself and my spouse was helping. Rather than asking if I was okay, Maritza decided to rudely announce throughout the fitting room that only one person is allowed in the fitting room. In typical circumstance, it's understandable.. but having a headache doesn't mean you forget about customer service. Thank you, Jennifer, for being human and caring about your customers and being attentive. I'm glad you were around to help and offer a tissue to stop the bleeding. read more

Thomas was horrible! I didn't felt welcome & the store was a mess. Maybe the store might be better off with new management!

Natalie the cashier was super sweet. She was patience too! Thank you for being kind and taking your time with my family in a busy holiday. Great customer service!! read more

This review is mainly to give an appreciation to a good customer service I received from a gentleman named Ruben (manager/supervisor) that was able to resolved my concern with no problem and less hassle. Great customer service rendered and for that I will be coming back. Thank you Ruben! read more

I would've give it a zero star if I could Just be aware that they are VERY RUDE!! Me and my husband found the basic sweat shirt that we really like but didn't have the size we need. Went up to one of the male employee and asked him if he could check for the size. Before I finish my question, he said 'You can Cleary see that there is the price tag, it's 24.99'. I asked him again if they had it in size L. He said 'You go look for it' and walked away.. I immediately walked out of the store and I would never return here. EVER VERY RUDE. read more

To any customer, this sign clearly states the T-shirts below are for that price. When I left the building, something urged me to check my receipt. Surely enough, the clerk charged me $19.85. I went back, took this picture and showed another clerk as the one who checked out my stuff earlier was with another customer. She had the "manager" come to talk to me and I explained to her I was charged different from this sales sign. She told me, those shirts didn't apply to that sales. I told her, all those shirts are under that sign so under the weights and measures law, they would need to sell it to me for that price. She refused then asked me to wait because it turns out that person was not really the manager. I was not happy with this experience. This place is fraudulent. Never going back here again. This is misleading and they did nothing to help the situation. They just simply said, "sorry but we didn't make the sign". Unprofessional and horrible customer service and very unwilling to help. Never going back to this place. I do notice from comments here that I'm not the only one that this happened to. I've made a report to the Los Angeles County Weights and Measures as this place continues to practice fraud. read more

H&M - T-shirts under sale price was not the price I was charged at check out. - Men's Clothing Near Me - Commerce, California

It barley hit 9 and they already want to kick everyone out , I get it you close at 9 but seriously telling everyone to leave in a rude way, was way out of pocket!!! The girl Nancy was so rude and needs some etiquette classes as well as some other manger or worker guy with nails working that night shift.. if it wasn't so close to my house I would definitely be going to another H&M store!!!! It's in the law that they can't kick everyone out right away and ask them to make there final purchases not " can you get your items and go check out we're closing" I get it your tired and you want to go home but relaxxx it's your JOB!!! I work 10am-8pm waitressing!! And no matter how tried I get I treat customer how I would like to be treated! Please get your employees some classes at least. read more

This location is overfilled with people and the clothes are a mess. Just like the rest of the outlet, it gets way too full in here, poor ventilation and long lines. The clothes are hardly worth the price or wait, you are better off at any of their other locations where it is less busy. read more

They have a variety of clothes styles. I try to go once a month now cause I love their slim dressing shirts with cool patterns! When i went however, I was not charged the socks deal they had correctly. It states buy 2 pairs get one free...I assumed the female cashier charged everything correctly but she wasn't attentive and charged me 3 pairs. Other than that, i enjoy shopping here. ^_^ read more

H&M - Men's Clothing Near Me - Commerce, California

If I could give them zero stars I would. I understand that everywhere we go now and days is COVID compliant or trying to be especially in fitting rooms and I am A-Okay with that. While at this H & M we came across an issue that I would never thought my kid would actually live to see or even experience. My daughter and I were in line to try on some clothing. Mind you my daughter is only 12 years old. As it was our turn I had asked the fitting room associate if i was able to stand by the door so when my daughter is ready I was able to see if the items fitted her properly. The associated stated to me in a rude, hostile tone of voice no one was able to stand by the door nor was my daughter was able to go outside of the fitting room and she was able to take pictures via cell phone and send them to me. (my kid doesn't even have a cell phone) -- I totally get this H & M your having all employees make sure that yes, all customers feel safe during this time. -- Well here is where I had an issue. I noticed that a Hispanic mother and her daughter was doing what I was NOT suppose to do. Yes, the fitting room associate was Hispanic as well. As for me.. I am Chinese decent. As I noticed such behavior I decided to do the same as the other mother and clearly the fitting room associate had an issue with me doing so. I stated to the fitting room associate that If that mother was clearly going to stand there and had the ability to judge the clothing her of own child I was able to do the same. I just wanted to prove my point to this associate that its not OK to be racist to other people. We are all the same! and that everyone should be treated the SAME! seriously, I had to tell my daughter that we will no longer be shopping at this store due the experience that went through. Maybe H & M should do a better job in filtering process of their employees. read more

Guys, if you're reading this. Your store was a much better experience than that dumb Boss store. The Boss store is horrible, the workers are unmannered, rude, and don't even care about customers who walk out with a horrible experience. You guys at least dealt with customers with decency. Boss store did not. Screw that place read more

I popped in the look for a black blazer jacket and found the one I wanted but they did not have my size, large, so I asked Brianna one of the store advisors if she might have this jacket in back. She was so kind and offered to check in the back room and even located a size large for me!! She went the extra mile and for that I am sooooo grateful as many clothing stores just don't care anymore! Thanks Brianna for the extra effort today, much appreciated!! read more

Great place to come shop for clothes. Though the men's section is about 1/4 the size of the women's, they still have a nice selection. Their prices are cheap but that's because the quality material on their clothes is cheap. I gave it 4 stars because it gets pretty unorganized but it's understandable because of all the traffic this place gets. Their staff can also use some better greetable facial expressions. read more

H&M - Men's section - Men's Clothing Near Me - Commerce, California

I regularly shop here, however today Jan 1,2021, was the day that made me want to never return here. I found this at an incredible price. When I walked up to the cashier, the cashier told me price was $60, and I showed her the pic and she called another associate. After her confusion, I asked for the manager, and a woman with 5 different t colors of hair came down with soo much anger. Without letting me speak, she laughed and said no, if you want it, you have to pay full price. I walked her to the sign and aggressively said, look around, and went two racks down and said, this is $19.99 not this. And I asked, can you honor this, and she said Ofcourse not. And walked away without saying anything. Very rude, very unprofessional, and unacceptable. This woman should not be manager, sales associate or anything that has to do with sales of customer care. Her name is kat. H&M, wish you would hire people that are people friendly and at least look like your brand not a mess. read more

H&M - Advertised price and sweater, nothing else around - Men's Clothing Near Me - Commerce, California

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The manger "Andres" was super rude and aggressive. I get times are stressful but my issue was simple and could have been resolved. Especially since the issue was an h&m employee's fault to begin with. They double charged me for an item. As a manger you should try to accommodate the customer not do everything in your power NOT to help them. read more

It's your average clothing store and there's nothing major that catches your attention. It's best to come here when they have sales going on. It's a 2-story store which makes it full of items to select. Since it's your average clothing store than it's always a mess. Items are left everywhere which is sad. I only came here because my brother needed to buy new jeans. Get the Citadel Savings card to get discounts here. read more

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I would give zero if I can. it was 10/22/2017 Sunday morning , I went to h&m looking for a cap , the cashier who's name is yaya was act very rude and make me so angry , that's why I give this review , and there is one guy seems have problem with my review,send me a note and telling me my review have spelling problem and cussing at me, I just want to let you know, whatever I wrote on this review that's my right, i can write whatever I want ,I don't need you to judge me, and stop send me note, I don't care if you are friend of her or what ~~~ read more

Very very nice and helpful employees! Prices are incredible for good quality clothes read more

Pandemic - I was the first person to line up at 10:45 to wait for doors to open at 11am. Arrows on the pavement were very confusing. I watched as people trying to figure out which way to line up. At 11:05 a worker opens the door and gave a very short and confusing instruction how to get in. I asked her to repeat it because I didn't want people behind me to trample over each other. She repeated it but again in a very rapid manner. So people just randomly went out of line and went for the door. REALLY NEED BETTER SIGNAGE AND VERBAL COMMUNICATION TO AVOID POTENTIAL CONFLICTS read more

This store is bustling with customers scoping out their sales and hot new items. It's a bit messy and shop seems overloaded with merchandise, this store needs more organization. I like that they will accept your unwanted clothing of all brands to recycle and give you discount on next purchase for bags of clothing donated:) awesome!!! read more

The staff was a coin toss. Some were helpful others could care less and would point to answer a question as far as where something was. Another went to find something and just never came back. The store was in shambles but, that's probably due to the high volume of people. Ehh. Ok prices and I'll probably be back :-) read more

H&M - Men's Clothing Near Me - Commerce, California

HORRIBLE EXPERIENC!! Dennis is a rude manager at the men section, she OPENED THE CURTAIN on me while I was inside and kicked me out and called the security because I was sitting on the chair and not trying my clothes!? What if I was naked and trying some clothes on! Who gave her the permission to just open the curtain !?! I was in pain and tired and all I want is to sit down to rest but she said I'm a girl and can't be in the men's fitting room ! read more

This store is ridiculous on every single level. If you are into huge stores with shit all over the floor, thrown across racks, people trying shit on while you peruse, long lines, snobby associates and HORRIBLE management, by all means this store is for you. I never even BOTHER to look at clothes for myself here because I am not into scavenger hunting. I do go to their boys section which is a total of 3 racks. The other day I went with my little sister because she happens to love it and while she tried stuff on, I went upstairs to look clothes for my kid. Oh yea, the escalator never works and apparently the elevator doesn't either...hope you are not afraid of jumping. While I was looking at stuff, another customer asked an associate that was folding shirts in the area if the elevator was out of order because she had been standing there with her baby stroller for a while. Of course homegirl didn't know so of she goes to get management. Here comes two chicks who don't even address the problem but do hang out and start talking MAD SHIT about someone they had just interviewed. They talked about the person's age, how she felt entitled to the position, how they didn't like her, etc. etc. I looked up a few times and almost felt like clearing my throat to remind them that there were customers around but of course not one shit was given. I thought I had seen it all, but I am always proven wrong. I go downstairs and try to find my sister. As I wait for her, another customer asks this guy that looks like he hasn't showered in days (must be that hipster shit going on) working there where she can find the shoes on the mannequin. He told her, very curtly, they didn't carry them, they were just for display purposes. Then walks away..ok the hell does that? Oh yea H&M. The woman and the people with her where visibly pissed at his attitude. Finally my sister finds me and she is sorting out the clothes she was going to purchase and she placed her shopping bag on a display table. This same guy came out of nowhere and told her very rudely to remove it because he was going to fold pants on it. I told my sister she had 1 minute to make up her mind before I went bat shit crazy on these RUDE ass employees. I am glad online shopping exists because I hate patronizing establishments where common courtesy is dead! Oh wait, that's everywhere. Joy. read more

I happen to like this H&M. Its pretty big (one of those 2 story deals) and has a lot of specific items that many other locations dont get. I could be wrong but it seems like this is one of those H&Ms that get new shipments first. The sales associates (in my opinion) are never rude, always helpful and are somewhat efficient. So why the low score... I dont think there's any way I can put this without sounding like a jerk or a possible racist. So here goes: Its the damn tourists. Citadel is a magnet for them. And while that is kind of a cool aspect of the newly renovated outlets, it doesnt come without its drawbacks. What the hell am i talking about? Line cutters. Cannot fucking stand them. I literally get road rage (without the whole car thing) when dealing with them. And I think Im like this now because of this damn store. Now you may have just rolled your eyes at me and that's your right to do so, but imagine you've been patiently waiting with heavy arm loads of clothes in a long line like a decent human being. The second you get to the front, some bitches from a country notorious for queue jumping (*cough*CHINA) just rush right ahead of you to the cashier. You point out firmly and directly that you were there first and they cut in front of you, but the cashier just looks up at you and keeps ringing them up. ( You can literally stop reading here if you hate reading long, irrelevant reviews. You get my main point of what I, citizen random, think about coming to this store.. Now let me further my point. ) But lauren, you say, that was just that one time! OH NO IT FUCKING WASNT! That was like a year ago. I had some pretty solid visits to this store. Then 4 months ago Im back at this store trying to get new clothes because the drought we experienced rendered my winter clothes useless. Same scenario, wait in line, asian mother and daughter pull up to the side of the line. I, being the perfect and direct human being that I am, start getting all passive aggressive on them. I even use my body to try and block them. Luckily (for them, sadly) a new register on the edge where they were standing opened up and the guy took them immedietely. I shook my damn head and let it go. Today I had to pick up some dresses for my sister. This was the ONLY H&M in so cal that had what she specifically wanted. I had an appointment later on, so my mentality was to grab them and leave. I find the dresses in the right size, and get to the winding cashier's line. I wait my turn and as Im getting to be first in line, these (again!) 2 chinese women straight off China Air stand next to me and slowly but surely force themselves in front of me. I say firmly but politely that the line is behind me. They ignore me and position themselves firmly in front of me. The younger one wont turn around and look at me but wont let me in front of her either. Her older companion is just giving me the stank eye from head to toe and mocking my attempts to claim my position in front of them. They even laughed as they were doing this to piss me off even further. The last straw was that when they were being served, I tried to tell the lady ringing them up that they just cut me off. Her solution? Smile at me and continue with her business. So im pissed, its 1000 degrees outside and Im running late. Someone's about to get choked. But Im no fighter, so instead of choking, whilst they were taking their time leaving the register I was called to, i accidentally bumped hard into the younger girl and then inadvertently stomped on her toes. She gasped, I "apologized" and kept right on with my transaction. I left. The End. Yeah, not my finest moment. I probably should've handled that better but fucking shit I couldnt take it any more. And yes Ill state the most relevant part of this review: the fucking employees should really do something about line cutters. I can shrug it off a few times but dont be a deliberate asshat about it. I dont give a shit how far you traveled to be here. If you hate line cutters and the general sound of ethnocentric tourists pissing on etiquette, dont come. read more

Horrible customer services. Clothes all over the floor. Why can't they get some of there employees to pick up the damn stuff. I saw two people walk by a shirt on the floor and neither of them picked it up. I won't be coming here anymore. I rather drive my ass to downtown and get better services at a newer/ cleaner store read more

I haven't bought anything from H&M before and every time I visit an H&M I wonder why. A lot of their clothes are exactly the type of stuff I wear! I just never think about H&M until after I have already spent a lot of money at other places. This was my first time ever visiting the shops at Citadel, and I don't know if I will ever be back. We decided to come here because it has an American Apparel that's closer than any others to us. But this H&M seems to have a larger men's section than I am used to. Their cardigans seem to be really high quality (won't know until I buy one), but they come in a variety of colors and fabrics and look very nice. Definitely going to think of H&M when I want to go cardigan shopping for the Fall/Winter. They also have a lot of pants/jeans that really caught my eye. They come in a variety of colors, both bright and basic and don't seem to be all that expensive! I'm always down for a bright colorful pair of jeans! I also noticed that they have an entire section dedicated to basic Ts of all kinds (rounded, vneck, etc.) which is great! I like having a variety of vnecks to make a quick and cute outfit! The sweaters seemed nice too! This location also has a very friendly staff, we were asked if we needed help like four times. Always nice to have a staff that's looking out for you! Like I said, I don't know if I'll ever be back to this location, because there are many others that are closer to my house and school. But it's a really nice H&M. read more

I would give it a zero star if i could. The store is very messy, clothes all over the floor at 12:00 pm! The cashier (young lady with smokey eyes) has a very bad attitude, no "hello" not even "thank you for shopping with us", she was ringing the item as though we are bothering her. I mentioned to her that there was hangers on the floor on the kids section ( i have kids and knows that those hangers on the floor werent safe), she replied "yuppp" !!! Wow!! read more

I found the H & M store at The Citadel to be just as big as their store at South Coast Plaza with similar prices. This store is two stories tall with the Men's and Children's departments on the upper floor. The quality is still a hit or miss situation. read more

H&M - Men's Clothing Near Me - Commerce, California

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OMG! I spent 25 minutes waiting in line to try on a few shorts here, only to find out that the hold up was because housekeeping was closing each of the ONLY five rooms to wash the walls!! Wow really H&M? What a brilliant strategy so I asked the manager why why why on a crowded weekend would they do deep cleaning, she looked me straight into my bloodshot, weary eyes and said 'because they get dirty.' haha I wasn't aware that greasy mechanics and cement workers were popping into H&M to try on cardigans!!! Such inanity! Not insanity, inanity! stupid, vapid, absurd! I want the 25 minutes of my life back! H&M, take some advice: deep clean your store AFTER closing hours, I am sure your customers wouldn't mind a few fingerprints on the walls! We are just trying on clothes, not buying the place, sheesh! One Very Turned Off Customer read more

This location is a hit or miss. They're dressing rooms are filthy dirty with dust bunnies and human hair balls... every time I come I feel like it get dirtier and dirtier. I don't even like to step on the floor with my white socks because they just might turn black or I might have unwanted furball socks. Workers in the fitting room are rude and loud always gossiping. Anyways, I tried some stuff on, finished, took my unwanted items to the girl and before anything she says with an attitude "Can you go get the number for your items" I didn't get it because it's not my job to. I hate to be rude too but it's your job to collect it not mine because your too lazy to walk 4 ft and get it. read more

Even though this location is at the Citadel Outlets, it's not a factory store. But their 2 floors are pretty big and you'll usually be able to find more sale items here than at the other locations. The service here is pretty good. They have helped me locate clothes in my size at nearby H&Ms when it has ran out here. They have a large accessory section as well. Weekends (as with almost all of the other Citadel stores) are quite hectic so you're warned. Try coming on a weekday -- they're open until 9pm! My only gripe would probably be that they need more fitting rooms as sometimes, the lines can get long. read more