Angie and team were so sweet during the launch of NBC! There was a big line outside and busy once we got in, but they kept smiling and at the register they were limiting quantities per customer, which was great because i was able to get things i really wanted! Thank you pico team! Can't wait for the next launch! read more

My wife and I enjoy shopping at Bath & Body Works for their deal like body wash,hand soap,lotions and other items. Bath & Body Works always gets busy when they sale but it gets very busy during the holidays. We often come this Bath & Body Works location in Pico Rivera and even in the malls. read more

I have been going to this location for a few years. They have consistently delivered top-notch service. Everyone there is very friendly and extremely helpful. The parking is free and shared with other stores, but there are always plenty open stalls. I have visited other locations but always regret going because they aren't as nice as the PR team! Thanks BBW team! Appreciate you!! read more

I had a really disappointing experience at this store. Unfortunately, two different managers - Eli and Rey failed to clearly explain the shopping guidelines/policies to us upfront, which created a very uncomfortable situation during our visit. Had the expectations been communicated properly from the beginning, the entire interaction could have been avoided. Instead, the experience became awkward and frustrating, and I ultimately left without purchasing the items I originally came in for. I completely understand stores having policies in place, but communication and professionalism matter. Customers should not be made to feel embarrassed or blindsided because staff failed to provide clear guidance. I hope management works on better training and consistency moving forward. read more

Came in for the a pick up order and $1 hand sanitizer. Angie was working the register utilizing both registers at the same time she was fast friendly and super helpful. Even tho the line was really long she kept her cool and a smile the whole time. Great job Angie you're killing it girl!! read more

Angie and her team truly care and are kind. Angie introduced me to true blue spa since I mentioned my skin was dry and wanted to have more than usual moisturized skin. Diana at the register helped enroll me as a new member and was able to get $10 off on my purchase. Ill make sure to visit this location more often . Thank you Angie and team! read more

I always find what I am looking for. The staff is very nice and always willing to help you.

Store was stock, organized and the staff was more than willing to help and assist. The sale sales were displayed in obvious places. read more

My customer service was amazing. I worked with Vanessa and Alina. So helpful very upbeat customer service & the store was fab with amazing sales read more

Bath & Body Works - Perfume Near Me - Pico Rivera, California

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I had went to this store this past week and was greeted by a nice associate in the front. they were very helpful. But the managers aren't so nice if I'm not mistaken the managers name was Rey. She was openly rude to an associate, and made me uncomfortable. Will NOT come back here to shop again, Fix management!!! read more

Last week, I was approached by the manager of this establishment, named Raye. The associates were very helpful and kind but as I walked away, I heard the manager speaking very rudely to the nice girls helping me. It made me very uncomfortable to see them treated this way. Do better!!! read more

I absolutely love the entire team at this store. Everyone is so helpful and friendly. Every time I walk in, whether It's to pick up my online orders or to shop, the customer service is above and beyond. Angie and her team really make me feel welcome. This location will always have my business! read more

Do not go to this one the girls here are not helpful and they give you attitude. They need to learn to provide customer service not answer with smart remarks and attitude. This bbw is the worst go to montebello mall better. The girl with the red hair avoid her she is rude! read more

Bad manager not nice. I took a wallflowers that leaked and she would not exchange it.Bad attitude would never go back to this place ever again read more

Located in the Pico Rivera Towne Center so it was easy to find parking. This store has great customer service! I was greeted as I went in and they hand me a basket and asked if I needed help or if I was looking for something specific. Then, they pointed out which ones had what sale or discount. There are so many items so it can be overwhelming but it was very well organized so it was easy to decide which ones I want to pay more attention to (items on sale). read more

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During the holiday season, this location is extremely busy, but Angie truly went above and beyond to help with my online order. She provided some of the best customer service I've ever received from any store so helpful, professional, and upbeat. Her positive attitude made the entire experience smooth and enjoyable. Highly recommend this location because of employees like Angie! read more

I received the BEST customer service from Angie at this store! I was more than happy to leave a review for her. She helped me with an issue and did not seem annoyed and after I witnessed her train a new employee and she was very encouraging. I would want to be on a team with her. Awesome job and Thank you again! read more

angie and her team are awesome!!! love going to this b&b, workers are always friendly and more than willing to help their customers

Compared to several other Bath & Body Works, this one definitely floats my boat the best. The employees are friendly and efficient. The store is usually organized and clean. The only thing I absolutely detested in my past two visits was their system for accepting patrons awaiting their turn to enter the store during COVID-19 restrictions. I also thought the crazily wafting the candles and other products to smell them in front of my mask was a bit overkill. So for those two matters, I highly suggest that you order online for pickup. A staff member will ensure that your order is correct while you wait. Free ample parking in a shared lot of a large shopping plaza in Pico Rivera. read more

Bath & Body Works - 2/13/21... order online & pick up! Or wait in a COVID line for at least 15 minutes - Perfume Near Me - Pico Rivera, California

Went to the store last week and the manager with the red hair named Rey was so rude to an associate I overheard the conversation and was so disrespectful and rude to her even though the associate kindly helped me. I didn't like that and I thought it was mean , this location needs to fix their staff. read more

Came to this location, very stocked, always have the newest items, Managers Rey and Angie are very helpful and friendly with staff and customers, definitely will be coming back. read more

This location is so convenient love shopping here! The manager Rey was so helpful, and was very knowledgeable on all the products!

I've been coming here to this local location for years. Not once have I been disappointed with customer service or the stock of all products. They are always fully stocked and the staff here is always so welcoming as soon as you walk in. There is always staff asking you if you need help. Today, my pick up order was ready and ANGIE ROJAS assisted me with my separate purchase. ANGIE ROJAS gave outstanding customer service with a smile and such a great attitude. ANGIE informed me of upcoming sales and provided me with excellent customer service. All staff is wonderful here! Thank you ANGIE ROJAS for being such a positive employee and giving me great service today! read more

So I purchased for the first time a wallflower fragrance a few months ago. I needed a refill and I couldn't read anywhere on the bottle the name of the fragrance so I asked 3 employees and was told, save the label next time. Really? That's the assistance I get? Then one other employee said, it does state name on the top (difficult to read), however, she knew what I needed. What really upsets is, the others didn't even try to help! Manager, please show your employees where the scent is on bottle. Also, please train your employees to be more pleasant and helpful. Next time, I'll go to a different location even though I live nearby. read more

Bath & Body Works - Perfume Near Me - Pico Rivera, California

Youhave lazy staff who just stand there on there phone when your employee savanah is helping 3 customers at the same time while other employees just stand and pretend there's nothing do get rid of them they don't even know promotions or products. They couldn't even help me get my curb pick up order .Please hire more people like savanah and give savanah a raise with money. Employees like her are hard to find. Your other employees just pick up a check don't even earn it. Thank you Savanah for giving good customer service read more

The moment I walked into this Bath and Body Works I was met with beautiful scents, cleanliness, and kind staff. It's everything I could expect and more from BB&W! All their amazing fragrances, candles, lotions, bath bombs, and SO MANY SPECIALS! They have an app with coupons, special prices just in store, and of course the staff was super nice in making sure I got the best deal. Christina was the first staff member I met who was super kind, genuine and answered all my silly questions. I look forward to coming back here soon! read more

Bath & Body Works - Beautiful store! - Perfume Near Me - Pico Rivera, California

Today, I went into the store to look around and was welcomed by Oz. First of all, I was struck by his incredible energy. When he asked what I was looking for, I merely replied, "Just browsing." He described all the sales, inquired about my favorite scents, and invited me to try the brand-new fragrance they were carrying. I was astounded by how Oz welcomed every customer who walked in while still assisting me. He displayed every fragrance I mentioned. I ultimately made some purchases. The cashier who helped me was also very pleasant and funny! I wish I would have gotten his name read more

Ordered. On line to pickup at store waiting for email. Never received when it was ready. Had to call store next day to find out by my name. Plus first time calling to place phone discounted. read more

Came to store to return 7 items I purchased 2 days ago. 6 of the items were part of the buy 3 get 3 free and Manager Angie would not refund the 6 items since the cashier scanned an extra lotion instead of body wash when I made the purchased. The price for both items were the same and the scent was the same. She did not know how to refund me and just decided to say she couldn't issue the refund for the 6th item. I asked to speak to another manager that might now how to fix their issue and they had no one else. She claimed to be the only manager in the store. I have submitted a claim with customer service. read more

This place is good. The cleanliness is on point and the organization is great. It's a smaller location compared to others, so it may feel cramped if it's crowded. They have two sinks and great soaps to try. The lotions are beautiful as well. It's located in a shopping plaza. read more

Bath & Body Works - Perfume Near Me - Pico Rivera, California

Mike was super friendly and helpful! He was so sweet and I loved his vibes! I rarely come into this location because I'm always going to the one in Downey but I decided to come to the Pico Rivera location for a change and I will continue to come to this one because of him! If you need any help or need recommendations, please go to Mike! :) read more

Visited this store for the first time this morning for SAS. FRI JAN 15th, 2021. After countless online orders being cancelled & nearly fed-up, I decided to give this store a shot. So glad I did! This staff was amazing - to the extent I felt compelled to write this review. The employees were obviously busy managing the store, but still took the time to answer my questions & help me with things that I was looking for. I felt bad that I was possibly taking too long selecting my items- but I was not made to hurry up or rush at all- that is important to me! Everything was super clean, sanitizing counters after each customer, everyone wearing masks. I cant say enough good things about this staff- I wish I would have caught their names. The two managers? at the registers (sweet beauty & cool-hair gentleman) (1045am) & the sweet, kind lady bustin her butt on the floor- (she must have helped me 3 or 4 times & never once appeared irritated- Each time with a smile on her face:) They were ALL exceptional ! These BBW employees were so incredibly kind= THAT is even more important to me than not being rushed. The sweet girl outside (Angela? Possibly-sorry I 4got ur name) was a doll too, engaging customers in the line outside & the sweet greeter at the door, as well:) People often write reviews griping & complaining about petty trivial things, without realizing how much crap employees have to deal with with difficult customers. It's not an easy job to cater to customers while managing a store & keeping everyone happy at the same time. Some would say "that's their job". Not me! They went above & beyond, and should be recognized for doing such. I will return to this store, not because of the awesome deals I got- (32 items for 59bucks!)...but for the exceptional A1 staff. I hope the DM takes heed of this. Thanks BBW Pico xoxo read more

Bath & Body Works - Great selection of SAS items! Everything 75% off. 32 items for 59 bucks! This store is AMAZING. The employees are even MORE amazing! - Perfume Near Me - Pico Rivera, California

Staff are busy chatting and not helping customers. Products are amazing and store is nicely decorated. I'd the people working there actually cared and helped customers like they are supposed to that would be great. read more

Good customer service during a pandemic. Manager come over and asked my family and I if we need water. Also lent out sanitized umbrellas for guest standing in the sun. read more

Chanel was the lady who charged me and when she was doing so attitude from the start and looking at me up and down. RUDE! I been going here since it opened and every time it has been wonderful but Chanel was terrible. Also I didn't realize till I got home that she didn't use any of my rewards, what is the point of having me put in my number if you aren't not going to use any of my rewards. read more

The lines are extremely long to get in due to covid, which is understandable. With that said, and too keep things moving, why is there not a time limit? read more

Worst customer service. I've been there a few times and they've all been horrible. Especially since they don't want to help you. They have an excuse as to why they can't do sh*t. I hate this location. read more

Cristina was an amazing help. My husband and I were on a walk through the city and we just so happened to make a stop here. Cristina greeted us right away and offered her help. She was not pushy and she was knowledge of the products. She helped me find something I needs based on encourageing me to test out the products. Because of Cristina my husband and I will return to this store. read more

This is by far the cleanest and most organized bath and body works that I have even been to! I was shocked to find the correct tester candles in front of almost every wall scent option! They were even labeled as testers! Just awesome! read more

This review is for: Store:82429 Reg:002 Cashier#:3360418 Just spent 187$ on candles on the annual sale, was going good even though we had waited past due for the doors to open, doors where supposed to open at four(04:00hours) allegedly, however, had opened around four thirty(04:30hours) allegedly due to the registers being down, even though the friends/family members had seemed to have no problems with their transactions, but where arriving very late to shop with the perk time and space. Provide by Bed&bath and Staff, amount those issues, upon attempting to finalize the transaction the server Ms.Clair had withheld the tote bags(reusable bags) that were to be provided upon purchase, the reason provided was that I had three trays ‍ however every friends and family member who had purchased items before and other fellow shop goes who had braved the elements had no similar issue, I had pursued the issue and the other cashier had advised Ms.Clair in her distress to provide me with one (1) bag even though I was entitled to the respected two, and as that was work the cashier Ms.Clair had then assisted my mother and had denied to scan her rewards and she had purchased about the same amount as I. Very disappointed, ruined a family tradition, and as a Customer, was totally disrespected by the staff and Businesses. It should choose it's representatives more appropriately if they do not agree with these actions. Also as I was completing my purchase I was advised that there was no limit to how many candles could be purchased with the sale, however on the app itself it clearly states there is a limit. Someone is going rogue. Thanks Bath and Body works but I thought you where better than this. My mistake. Thanks to the Pico River Staff for being woefully unorganized and for prioritizing their own rather than equalizing their service and care for both family and customer, family gets to walk in, no wait, no rain. Lastly, I always preferred in-store purchases, however this encounter has severely changed my mind on the matter. The folks here today have just demonstrated how obsolete the whole in-store transaction shopper experience is to impactful and such a burden for workers (with such aptitude) and it is sad. So avoid this out come, get your reward points and enjoy your shopping if you do it here, and slip most of this and just shop online, at least if you don't like how the vibe of the deal is, you would know it's no one other than yourself. read more