So I purchased a perfume here for my daughter's graduation and lost the receipt. Yes my fault ! But I called this location right before I went there to make sure they can exchange it since I purchased it with Apple Pay. They said oh yea no problem just incase bring the physical card. So we're up to exchange, Erica is trying with apply pay and card and nothing pops up. So she goes on to ask what's the date ? So I show her on my phone the receipt from Apple Pay date and time she says yea sorry I can't find it and is trying to push me away. I tell her well this is why I called before and ask if we can figure something out. She then tells me " Do you want me to magically make the receipt appear" she says you have to call customer service ! I was trying to show her on my phone and she's like yea ok very rude ! I'm not someone to argue or complain and I'm very patient and I myself go above and beyond for my customers but wow. So I Call customer service and they literally tell me I have to go back to that store. I ended up calling the Cerritos location and a very nice girl named Kimberly "very sweet" was trying to help me over the phone says yes we can pull up receipts for a week but at the same location. she was trying every way to help the situation even though it wasn't at her location and I very well appreciated that. Called back and Lori had to submit a ticket because seems like my purchase is somehow lost on that date ! Erica has really made this experience really bad with her attitude and pretty much not even trying to figure out anything for me or next steps as a so called "leader" read more

I've been going to Sephora's for many years w/ my daughters. However, this trip was for just myself to pick up Mascaras that I pre ordered the day before. So, when I arrived it was not busy at ALL. I did notice quite allot of sales personnel. I went and area and stood next to the signage for Pre-ordered (that was located to the left side of the Cashers counter . No one welcomed me or even acknowledged that I was even there. I was waiting quite awhile. Although there were several staff members that just passed me by. Finally, I again saw a salesgirl and said, "Can you please help me. I had pre-ordered 3- mascaras yesterday . So, she was nice . I mentioned to her I was waiting quite a long time. I will not return to this particular location again. Even though I live in Downey. read more

Just felt a general vibe like I was bothering the associates when I approached them twice for help. Parking is good lots of spaces, and they have a good selection of brands. Just didn't like the lack of helpfulness. read more

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Stood around for 15 minutes waiting for someone to come help color match after asking an employee. Then stood in line for another 10 Min when there was no line. While there were plenty of workers around only one cash register was open read more

I was helped by Jose who was very knowledge introduced a new product line to me. I love it. I will definitely return.

I am writing to formally report an extremely upsetting experience my family and I had at your Sephora location. My mother, who is currently battling stage four pancreatic cancer and has lost her hair and eyebrows due to treatment, visited the store with me to find a new eyebrow shade and stencils to help her feel more confident during this difficult time. When we entered the store, we were warmly greeted and began browsing. We were assisted by an employee named Natalie, who provided exceptional service. She was patient, kind, and compassionate. She walked us through several products from the Anastasia line, explained the differences, and even demonstrated how to use the eyebrow powder and stencils my mother had already purchased. My mother was visibly tired, so I asked if she could sit for a moment at one of the beauty stations, which had no signage indicating any restrictions. Natalie continued helping us with genuine care and empathy. However, the positive experience changed when the manager, Ingrid approached. Instead of allowing Natalie to finish assisting us or addressing the matter privately, she pulled Natalie aside -- only about a foot away -- still in full earshot of my mother. She told Natalie, in a stern tone, that she "cannot be doing that" and that my mother "cannot be sitting here" because Natalie is "not a licensed aesthetician." She instructed her to ask us to move and reprimanded her directly in front of us. My mother's face immediately showed hurt, embarrassment, and sadness. She nearly cried. Natalie apologized to us, clearly uncomfortable, and continued assisting us as best she could. I addressed Ingrid directly and explained that we had asked for help and that Natalie was simply being kind to a customer in need. Ingrid responded coldly that it "doesn't matter" because Natalie is "not allowed" and insisted we needed to move. Her tone was dismissive and lacked any professionalism, compassion, or basic courtesy -- especially given my mother's condition. After the interaction, I told Ingrid how upsetting her behavior was and how unnecessary it was to reprimand her employee in front of us, especially with my mother visibly weakened and emotional. Ingrid insisted she "had to" handle it that way, denied doing it in front of my mother despite being only inches away, and offered no apology or empathy. Her demeanor was rude, insensitive, and completely inappropriate for someone in a leadership position. It created an environment that felt discriminatory toward a senior and a cancer patient simply seeking help. The entire experience left us feeling humiliated and unwelcome. Although we still purchased what we needed for my mother's emotional well-being, I left seriously considering closing my recently opened line of credit with Sephora due to this incident. I want to emphasize that Natalie provided outstanding service and should be acknowledged for her compassion and professionalism. However,Ingrid's conduct reflects poorly on Sephora and does not align with the values of inclusivity, support, and respect that your company promotes. I respectfully request that this incident be reviewed and addressed appropriately. No customer -- especially someone battling a life-threatening illness -- should ever be treated this way. Thank you for your time and attention. I look forward to your response. Sincerely, Gretel 11/22/2025 Downey ca read more

I like the products, but the in-store experience is frustrating. The staff often take forever with simple requests, even when you're ready to buy. Asking for samples can turn into a long wait, and some associates strictly follow rules in ways that feel arbitrary and unnecessary. It makes shopping stressful and slow, especially when you just want to try or confirm products before purchasing. I ended up buying online instead because the process in-store felt inefficient and rigid. read more

Brand new, and fully stocked! I was next door looking for a duvet cover and was shocked that Sephora opened here in Downey! I decided to come and get The Ordinary toner. Also grabbed some other goodies as well as the Summer Fridays lip butter balm. I couldn't believe they were fully stocked on all the flavors! Destiny was so helpful. She was able to look up my purchase history and assisted me with the correct eye cream I was looking for. I had purchased a retinol eye cream last time and needed one with caffeine. This store is clean, well lit, lots of staff to assist, and has everything you could possibly need for your beauty regimen. I think I have way too many points here and I don't care, I'll just keep coming back anyway so my points will continue to rack up. Tons of parking since this is located at the Downey Promenade right next to Marshall's. Have fun ladies! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Downey, California

I came in looking for a new powder and the associate Lili helped me choose one and recommended me a one size setting spray. She was so helpful and nice. I had a great experience. read more

Horrible customer service at the picking up counter. Older, middle-age, white lady giving orders out name, Lori. The store should have one more agent giving orders out since there isn't that much parking outside for pick up . Someone has to properly properly show Lori some customer service skills. I will not return to the store location thank you so much.! read more

I grabbed my items and went to make a purchase. I asked the cashier if they had any samples, normally they throw in a few and are really kind. This time, they told me they had none left and that if I wanted samples, I'd need to use my points to buy them. Then, right in front of me, two employees started talking about how if people want free samples, they should shop online. They finished my transaction, and I said, "I guess I'll buy online next time." A few steps later, I decided to walk back in and request a refund. I'd rather not spend at a Sephora that hires cashiers who make snide comments about customers within earshot. I'll shop online instead where they're happy to include free samples and keep the attitude to themselves. read more

I love Sephora... not this one tho! I straight up got discriminated! D I S C R I M I N A T E D! I've been here a few times and their staff is just so stuck up! I chose to roll out of bed one day and be the first one at Sephora... huge mistake! I had a gal following me around the store! Hahah. I knew I should've not worn my hair in a bun! Haha. But in all seriousness, it made me upset! How dare they asume I'm going to steal based on my looks? read more

This is the absolute worst Sephora location I've been too. Really sloppy team and be careful before buying, open a product if you must because twice I've bought something and it was soemthing else. Does that sound my fault yes, for buying confidently. The thing is they will no properly stock items. It will have the correct label an all but they seem to shove items that do not belong in a section. read more

I freaking LOVE coming in here! I don't know anything about makeup so I feel so lost when comparing the products and brands. Luckily these ladies are so knowledgeable and seem actually eager to help me! I'm so grateful! And even though the internet is right at my finger tips, I still need advice based on my complexion, lack of experience, skin type and features. And they were super helpful! I've never felt more confident in the products I'm buying until I've been able to try them on myself and told more about how it suited my dry skin!!! Thanks guys you all are wonderful and please keep it up! read more

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Madison P is the best! I was thinking of gate keeping this but thought I would be doing a disservice to the Yelp community therefore I'm sharing this with the Yelp world. I randomly decided to get a full face makeup done at this location and toss the dice with going with any artist since it's a fairly new location and I didn't see many reviews for any of the artist. I was assigned to Madison P and it was the best luck I've gotten with makeup artist. She is amazing! She looked at my inspo pics and nailed the look I wanted. She's the sweetest and so patient. Usually I dread sitting in a makeup chair for too long and the time just flew by with Maddie cause she's so sweet and easy to talk to. I enjoyed my makeup appointment and will definitely be back to see Madison P! P.S the makeup looks so good I still have it on the next day read more

I went in Saturday for a pick up order but shopped as well Kathleen helped me and she was sweet and helpful another girl helped me in the skincare area she has freckles I wish I got her name but she was so nice and helpful educated me on some things as well in all great experience read more

I had a great and wonderful experience at this Sephora location. Everyone was quick to provide help but also gave you independence to look around. Jillitte or Jillize, the taller beauty advisor provided excellent service and advice, recommended some products that fit the descriptions of what I needed. Also spoke with the manager who showcased such a great attitude towards her staff and I'm extremely impressed with this store! Great energy and vibes all around! Great store and will definitely now become my go-to Sephora store. read more

Excellent service from LIZ today I came in on a busy day as they just started a huge sale. Luckily, she was able to find me all the items I needed and gave me some great suggestions. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Downey, California

A very long line one checker and the manager has an I don't care attitude .oct 2 at 235

My go-to Sephora! I love going to this Sephora because it's always chill. All the staff are always helpful when I need help and nice and always make me feel comfortable when shopping. read more

I don't usually leave reviews, but I had such a great experience on Wednesday with Alex at Sephora that I had to share. I walked in feeling overwhelmed with so many products, and I had no idea where to start with my makeup routine. Alex immediately made me feel comfortable. She listened without judgment, asked the right questions, and honestly felt like a friend who just gets it. I wasn't embarrassed at all admitting I don't really know much about make up because she was so easy to talk to. She helped me build a routine that fit my skin and my budget, and even gave me tips l'd never thought of. I left feeling confident, excited, and really taken care of!! Not something I expected going in today so if you're lucky enough to work with Alex, you're in great hands!!! I will definitely be looking forward to my next trip at Sephora knowing she was so friendly and helpful! Now I'm more confident in shopping for things that suit my skin and knowing exactly what I need! Thank you Alex ! read more

I don't really like the Sephora that much mainly because no one greets you and if you have your kids shopping there, they're gonna give you the side eye I just don't really like it that much go to a different Sephora read more

It was a bit busy but Cece helped us out fairly quick. It was my friends first time looking for makeup so Cece was very informative and helpful. She was sweet and took her time. Thank you Cece! read more

Isabel was so sweet, attentive, and efficient. I was out of there in less than 20 minutes. Not mention her skin is flawless. She deserves a raise. read more

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Can't say enough positive things about this location. Alex helped me with color matching my foundation. We started in the Haus labs then tried some Dior shades which suited my complexion. She was incredibly patient and later helped me find some concealer. Overall I can't emphasize her customer service skills and hope she receives the recognition for going above in beyond. read more

I went in today for help with color matching with One Size powders. I'm 44 and chubby so associates sometimes don't really pay attention to me. It's not just At Sephora, it's at Ulta too. It honestly doesn't bother me or make me feel bad. I feel like you have to be young and pretty for someone to really pay attention to you. Angel helped me color match. He was so sweet and so attentive. He told me how much he enjoyed his job and it showed how much he enjoyed it. Thank you Angel for being so sweet and helpful. read more

I had not shopped at Sephora in years and decided to give this store a shot since it's so close to home. I always avoided shopping at Sephora mainly because I felt the service was very hawkish and aggressive. Well, I'm glad I stopped by today to get shade matched. My sister and I were greeted right away and asked what we were there for today. We said shade matched and they were on it! They immediately radioed someone to us for that shade match. We were assisted by Angel and well, he basically is one . So happy with his shade matching skills and overall personality. I didn't feel the pressure to purchase but I did anyway because of the effort and experience. Checking out was easy and fast. Cashiers were really lovely and clear in explaining return policy and offering points and birthday gift redeem. Would totally be back! read more

Bad service, the cashier was very friendly but when she called the manager to see if she could change my makeup she said she couldn't because the 30 days passed, I made the purchase on September 9 and I just wanted to change to another darker color! read more

Came with the wife to this brand new location. It was the first day they opened so it was full! The workers were very helpful and did a great job navigating the crowd. It's in a nice location with plenty of parking and other shopping stores around. Highly recommend but wait a couple days until the hype of it opening to go. read more

this is my favorite sephora to come to! the workers here are always super nice and helpful. i came in today and akila (i hope i'm not butchering that) was soooo sweet! we swatched lip stains together and she even found me later to show me how the lip stain still hadn't come off! she has such a beautiful aura overall read more

So I did last minute christmas shopping and came to Sephora. I never shop here too, so I was definitely lost. But Liz saw me and she kind of knew I needed help. Literally in 10-15minutes she was able to help me with what I needed. She's very helpful, sweet, and I can tell that she's a hard working women. Thank you again Liz! read more

Went in yesterday to purchase new foundation when I was greeted by Angel. They were so kind and helped me realize I didn't need new foundation I was just using the wrong primer. I looked fabulous today wearing it and Angel you were right it didn't budge! Thanks for being heaven sent! Sephora recognize your amazing employee! read more

Thank you Eriika! Definitely made our night shopping at sephora! The customer service was super welcoming, kind, and full of good vibes :) and it is much appreciated, after having a bad experience at another competing make up store. Truly appreciate all your kind words to the very end! read more

Every time I go into this Sephora I always feel like I'm being stared down and watched closely and that can make anyone feel uncomfortable as a customer but anyway, this review is about an encounter I recently had with an employee, I don't remember her name just that she was blonde. So I entered the store one day it was right before holidays which was my mistake, I already went in knowing what I wanted which was a lip liner from rhode. I was looking in the section for it and this elderly lady that worked there let me know that theres more shades in the front where the minis are. So I went to check the front not knowing that she meant that about the peptide treatments and not the lip liners... so I went back just to double check making sure that I didn't misread any of the shade labels for the liners when, an employee with blonde hair didn't even greet or approach me mind you... shouts at me " WHAT ARE YOU LOOKING FOR?". If this woman wanted to ask what I was looking for couldn't she have simply approached me and greeted me first then asked and not shouted at me about what I was looking for? I found it super rude. read more

Went into this Sephora all the employees were friendly except for this one older lady with short blonde/gray hair who kept following me around the store. I paid and walked out to my car. I turned around and that SAME lady was right behind me following me to my car. As soon as she saw I saw her she quickly turned around. It was ridiculous. read more

Went in and everyone was really nice. I believe her name is Sam, she helped me find my shade and when I had questions about skincare she took her time and helped me find products that worked out great for me. I really appreciated the kindness that day :) read more

This store management is a sh** show. DoorDash has a promotion with Sephora and as a guy I do not know where any product is found. I walk in and ask for assistance but the person who spoke stated "We can point the direction where the product is but not help you with everything." I went to Cerritos Sephora and that store had a line for Dashers to get assistance with their list that consisted of +5 items for +2 orders. This store has poor management. The objective is to help the customer for full satisfaction. Do not come here. Visit the Cerritos location with greater hospitality. read more

I had a really great experience here at the Downey location! Staff was very friendly,helpful, and very welcoming. I want to give a big shout out to David and Eddy(Eddie)because they were the main one that helped me and mom out with finding stuff we were looking for. They were very helpful and gave the best customer service. I bought hair treatment and a foundation while my mom bought lip liner and concealer. They were super helpful with giving us the right shade and telling us the pro and cons with the products. I will be coming back read more

This was the first time that I have been to this location and I absolutely loved it! I was pleasantly greeted but a lovely young lady by the name of Ivy. She was helpful and informative about the products that I was looking for. I expressed how intimidated and overwhelmed I would feel going into a Sephora and she put me at ease in no time. When we concluded our chat, I continued to browse the store when another very friendly employee by the name of Mario approached me to ask if I was finding everything OK. He also helped me with an item that I thought was out of stock but he went out of his way to look for it while we had a friendly chat. Thank you both so much for your help and your kindness! I'll definitely be back to this location. read more

This place is awful- terrible customer service. Line wrapped around the store. Only 1 person on register- 6-7 employees just standing around- not even helping customers...smh... let's get better read more