I haven't been to Mac Cosmetics in long time. I started buying Chanel and other brand make up. Today I decided try getting some new colors from Mac. I had a great make up artist I don't remember her name. She was a trainer & traveled to different Mac stores. I spent $215 - 1 studio fix powder plus foundation, 1 locked kiss ink 24 HR lip & 1 radiance skin tint stick , Duo First + Final Layer Fix+ Setting Spray-I did receive a free make bag with 2 mini & I was supposed to get hand painted Martini glass. But they said to come back in 15 minutes. I came back to wait. There were other ladies waiteing with me. Then one girls decided to ask our names put on waitlist I asked how much longer cuz I left 15 minutes and came back. Still waiting another 20 minutes but I gotta go and I know it takes time to paint it then wait to dry. I told her it's ok I can't wait longer for it . I have others I gotta do my time is limited. Next time maybe try paint these ahead few ahead of time. So I didn't get my hand painted martini glass. Unless they paint it and save it for me to pick up another day would been a better than waited another 30 minutes read more

MAC Cosmetics - Holiday gift sets - Cosmetics & Beauty Supply Near Me - Cerritos, California

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1 star - Worst experience buying makeup Came in to buy something for my girlfriend for her birthday. I don't know much about makeup so I asked for help. Right away I got stuck with an employee with bright blue hair who acted like I was wasting her time. I asked a couple simple questions about what would be good for a beginner and she rolled her eyes, gave me one-word answers, and made me feel stupid for not knowing the products. I asked if she could show me where the makeup sets were and she just pointed across the store and went back to talking to her coworker. Waited at the register for almost 10 minutes while 2 employees were just standing there chatting and ignoring me. No apology, no "thanks for coming in," nothing. I get that I wasn't their typical customer, but I was trying to spend money there. If you don't want guys coming in to buy gifts for their girlfriends, just say that. Won't be back. Ordered the same thing on Amazon for cheaper anyway. Customer service is a joke. read more

We stopped in this store on the way to Sephora to check out their lipstick day deal. I haven't bought a Mac anything since the early 2000's but they still have interesting colors. Gigi helped out out and she was super nice and helped my friend find her lip combo that she saw on a TikTok. I didn't find anything I liked that day but the store is nice. Park by North Italia for more direct access. read more

MAC Cosmetics - Park by North Italia - Cosmetics & Beauty Supply Near Me - Cerritos, California

Every time it's one employee to seven people. This time she was the only one there. The upsell is a deal breaker. I can't use that unless I buy this primer also. Where are the dark skinned people to help me? read more

MAC Cosmetics - From goo maps. No door. Next to kiehls. - Cosmetics & Beauty Supply Near Me - Cerritos, California

Bree at the Mac makeup cosmetics in Cerritos Mall was very helpful. She was wonderful to work with. She explained everything to me and I'm very excited about the products I bought this afternoon. Bree is awesome. read more

It's been years since I have used MAC makeup. Decided to give it another try when I saw how pretty my cousins lipstick looked on her. Aly was the one who helped me. She was extremely busy but managed to get my requests done, match my colors and point me in the right direction for lipstick that I was looking for. There were only two staff there and only 1 was able to use the cash register so there were people waiting around. Pretty stocked - just a few lipsticks that weren't in stock but there were colors very similar available. No push sales, but definitely convincing. read more

MAC Cosmetics - Just me waiting to be color matched. - Cosmetics & Beauty Supply Near Me - Cerritos, California

I had the pleasure of meeting Ellie, & she killed it with my makeup. I'm a natural/minimal makeup kind of girl but wanted full face of makeup for a passport photo. She made me feel so comfortable, and was knowledgeable about the products. She made me feel confident in my skin. I have freckles and few breakouts, & she did not make me feel guilty about it. Definitely will be going back!! Thank you read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Cerritos, California

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I recently visited the MAC store at Fashion Valley Mall for a complimentary eye makeup appointment and was disappointed with the experience. After the service began, I was informed of a required $60 purchase and directed to a sign outlining the policy. This requirement was not disclosed when I booked the appointment, leaving me feeling pressured to purchase products I did not intend to buy in order to continue the service. I later noticed a sign outside offering a complimentary service, but this was never mentioned to me. When I attempted to address the issue, I was informed that a refund was not available and was offered only an exchange or store credit. Given the lack of prior disclosure, I do not find this resolution acceptable. Had I been informed of the purchase requirement in advance, I would have chosen another retailer offering similar services without an unexpected purchase obligation. Due to the lack of transparency and the pressure to make an unplanned purchase, I respectfully request a full refund to my original form of payment. I believe this is a fair resolution under the circumstances. read more

Went to Mac for the match event.. Was the seventh person in line right when they opened. Was greeted as soon as we walked inside. Aly was the makeup artist who assisted us, she was amazing. The store got very busy very quickly and Aly and her other teammate worked the room, and all the customers inside effortlessly. For there to have been so many people there and just two of them, they did great, they were able to assist us & others in a timely manner. My mom, my sister & I got matched with our color, Aly was very patient and informative. Although she did have to leave in between assisting us to assist with others she always checked back and let us know that she was still working with us, but she also had to work the room. We left out with not only samples that matched our skin perfectly, but also a few lighter samples just in case and some serum samples. Aly was amazing in her customer service skills were A1 shout out to her I would definitely go back to this location not during the weekend, though definitely during a weekday and make sure I contact Aly prior for assistance. read more

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I had such a wonderful experience with Gigi! She really took the time to listen to my skin concerns and gave me personalized recommendations that made me feel so comfortable and confident. Not only is she incredibly talented with makeup, but she's also so sweet and approachable--it felt like I was hanging out with a friend while being totally pampered. I'm already planning to go back to her for my niece's Sweet 16 because I trust her to make me both look amazing for the big day. Gigi has such a great eye for detail, and I love how she explains what she's doing and why--it really shows how much she cares about her clients. If you're looking for someone who not only does beautiful makeup but also makes the whole experience fun and supportive, Gigi is definitely the one to go to! read more

I had a very concerning experience at this store. An associate added an item to my purchase without my consent, and I was later denied a return based on a policy that was never disclosed at the time of purchase. I was told I could not return my items because I didn't bring back a "free gift," even though there is no such disclaimer on the receipt or website. When I asked where this policy was stated, the supervisor admitted it wasn't disclosed and said it didn't matter because she was telling me after the fact. This is deceptive and fraudulent behavior. If you shop here, check your receipt carefully and get everything in writing. If you experience something similar, I strongly recommend disputing the charge with your credit card company and filing complaints with the BBB and consumer protection agencies. Consumers should not be subjected to undisclosed and retroactive policies. Update: Filed BBB complaint, received a resolution and apology from ELC (MAC) corporate in less than 24hrs. read more

MAC Cosmetics - Ali (supervisor) was recorded making false statements and asserting policies that do not exist on the receipt or website. - Cosmetics & Beauty Supply Near Me - Cerritos, California

Worst MAC store in the area. Spoke to several girls here including Ellie(however you spell it), who is apparently the manager, and they all said you can't get a refund on a return without a receipt. I called all the other stores within 30 miles and they ALL said you can return AND get a refund to your payment method WITHOUT a physical receipt. They would just need to look up your purchase on your account. I don't know why this store is the only one with this policy but I spoke to corporate and they verified that you do not need a physical receipt to make a return. This location is doing something shady! read more

I had such a fantastic experience at MAC Cosmetics in Los Cerritos Center thanks to Gigi! I asked her what lipstick she'd recommend for my skin tone, and without hesitation, she picked out the perfect shade. When I asked for a matching lip liner, she didn't miss a beat--immediately chose one that paired flawlessly. Then she suggested a lip gloss to complete the look, and at that point, I trusted her so much I just bought everything she recommended. When I got home and tried it all on, I completely fell in love with every single product. Gigi clearly has an amazing eye for shades and really understands what works for different skin tones. Her confidence, expertise, and warm attitude made this one of the best makeup shopping experiences I've ever had. I absolutely recommend Gigi to anyone shopping at MAC--she knows her stuff and will take great care of you! I'll definitely be coming back to shop with her again. Thank you, Gigi!!! You're the best!!! read more

MAC Cosmetics - Lip Pencil in shade PLUM Matt Lipstick in shade WARM TEDDY Lipglass in shade BEAUX - Cosmetics & Beauty Supply Near Me - Cerritos, California

Check online before you come to this store. They'll lie to get the sale. Frankee told me Sunbasque & peach twist blushes were discontinued so I bought others. Went online & what I wanted was there. She said she didn't know. But she's a store manager who wants all of your information? Time to find a new brand. Oh and make sure you get your free gift. Apparently I got a free bag but it was news to me. I had to argue with the manager to get them to give me my money back. Ghetto. read more

I had a great experience with GIGI she so sweet and professional I love the way she always understands my needs Love to come to this location read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Cerritos, California

Every time I visit the MAC store in Cerritos, I leave feeling like a million bucks--and that's all thanks to **Marissa**, the amazing manager there. She is truly **stellar** at what she does! Her makeup skills are next-level. Whether you're getting glammed up for a special event or just need help finding the right products, Marissa always delivers flawless results and expert advice. She has a way of making you feel confident, heard, and totally taken care of. Her product knowledge is incredible, and she takes the time to recommend items that truly suit your skin and style. It's clear she loves what she does, and it shows in every interaction. The whole team is friendly and professional, but Marissa really sets the bar. If you're anywhere near Cerritos and need makeup done right--**go see Marissa at MAC**. read more

The store was really busy but Gigi came and checked on me. Then she rushed back but still gave everyone the same A+ attention. I came for more foundation and a soft lipstick that I could wear all day. She took her time matching the colors on my skin and was the sweetest person! Thanks Gigi read more

MAC Cosmetics - Whirl Lipstick - Cosmetics & Beauty Supply Near Me - Cerritos, California

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As soon as I walked in Gigi the manager greeted me , she made me feel welcomed and comfortable, she gave me advise on makeup tips and tricks she is very knowledgeable when it comes to makeup and even skin care, The makeup she was wearing was absolutely stunning! made me want to buy everything she was wearing on herself , I loved her personality and I would definitely come back and ask for her help because she really does take her time in explaining the products and really cares about your makeup needs Thank you Gigi read more

I came in for a specific shade of lipstick. The girl asked me if she could help me find something and I told her the shade I wanted. Instead of looking for the lipstick she asks what do I usually pair that with? Huh? Nothing. I just use lipstick. She looked at me like I had been raised by wolves. "You don't use lip liner??" "No I don't." She proceeds to look for lip liners that will go with my coloring. I told her again I don't use lip liners and I just want the lipstick. Unfortunately they are out of the shade I want. To recap: my request was ignored and instead was given the hard sell on a product I didn't want or ask for. Just buy it online. read more

Booked an appointment to get my makeup done for my family photos. Only had one person working in store and doing my makeup at the same time. 45 mins into my session I left because she had to keep stopping to attend to customers who walked in. Ran out of time and just walked out because I was going to be late for my photos. Please don't get your make up done here, it's a joke. read more

Love visiting this location to restock my kit! GIGI is ALWAYS so helpful and friendly. Definitely knows her products and always has the greatest suggestions. read more

Ally was fantastic. Not only did she upsell me with no problem at all but seriously, she offered me a lot of great suggestions and a lot of good ideas. She was very friendly and helpful. She operated with such professionalism. We talked, of course about make up an application and different textures and finishes in products that we use but also we talked about Nails. That is another thing that I have a passion for. We had a great conversation, and although I was spending money left and right, it was worth it for the experience that I had and shared with her. The store was a bit chaotic. There were a number of people needing help, but they're also a number of people who were helping customers by doing make up application whom I have a feeling customers looked at and didn't realize that they were busy and in the middle of helping a client. It's too bad that that happened sometimes. I can only imagine how frustrating it can get. The store was super noisy but then again it was like there was a party in there. Easily, I would go and shop there again. Ally would be my go too. read more

Ellie is AMAZING!! She's genuinely sincere, concise, and very cheerful! I had the BEST experience!!!! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Cerritos, California

So excited to leave this review, GIGI THE MAKE UP GURU made shopping for make up soooo fun and easy! I always have such a hard time getting the right foundation and concealer, she not only took the time to help me find the correct shades but she also ensured I left knowing how the product would look. She went above and beyond and explained what skin type I was with what undertones and why I needed specific products! Such a sweet soul I plan on taking my mom and MIL so she can help them out too. If anyone needs help with make up I highly recommend y'all ask for Gigi upon arriving for the best service possible you will not regret it ! read more

I have been to this location multiple times and every time I go, I hope that I run into Gigi, the manager because she makes my experience fantastic every time. She is so attentive and so knowledgeable in what she does and never makes me feel like I have to buy more than what I'm initially walking in for truly a great experience every time she helps me out. read more

Was surprised that the store was a bit busy for a Wednesday night however I wanted to thank Gigi for helping me and not forgetting about me and also for not forcing me to buy more products. read more

I went to this location on 9/13/25. Although it was only two people working that day and they were extremely busy, Stephanie took the time to assist my daughter and help her with choosing a beautiful lip combo. My daughter received so many compliments. Thank you Stephanie!!! We will be back again to make another purchase. read more

Hire employees. Been in line for 30 minutes. Cashiers keep leaving to apply makeup on people. One cashier and 12 people in line. I will never return. read more

I'm not a type person like to leave reviews but I come here not long ago I come in to ask if they can see what shade I am as a beginner I don't know anything I didn't ask for a full makeup in my face I couldn't return my stuff cause they said since the person did a 30 mins makeup that I NEVER ask for the person should've told me that it was going to be a problem for me to return it. I can't return my stuff only EXCHANGE. Very unprofessional. I forgot the person name Ellie .. FYI people had problems with that person before read more

I went in to get my makeup done for a prom-themed party and was greeted by Frankee. I let her know I had an appointment, and she seated me right away. She explained that she would be doing my makeup but might need to step away occasionally to assist other customers as they came in. To be honest, I truly applaud these ladies for the way they run this store. There were only two of them working at the time, as the third was out to lunch, yet they managed everything seamlessly -- doing makeup, color matching, assisting and greeting customers, and ringing them up. All while maintaining a high-energy, upbeat, and positive attitude. I gave Frankee an inspiration picture, and she did not disappoint! I was thrilled with my final look -- so glamorous! As she did my make-up I asked questions, she answered them very professionally and helped me with picking out my foundation. Overall, I had a great first-time Experience, and I will be back. read more

Frankie was awesome thank you so much for the great customer service you're amazing definitely be back soon. Thank you so much ! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Cerritos, California

Need help with your makeup? Gigi's your girl! She's been in the game for years, knows all the best products and tricks, and will have you looking flawless in no time. Plus, she's seriously the sweetest!! total beauty inside and out! read more

This MAC store at the Los Cerritos Mall is by far the worst customer service. I had such a horrifying experience with a representative by the name of Ellie. She refused to process my return on 1/7/2026 for a purchase I made on 12/6/25 because she said December has 31 days and the return was one day late, this representative was so rude and when I requested a Manager she said there was no one above. I will not ever support this business again and I hope this helps when considering to make a purchase here. This representative co-worker Gigi was also awful. Such FOUL representation of what I thought MAC. read more

I'd like to give a special shout out to Frankie. From the moment that I walked in, she right away introduced herself. With a pleasant smile, she has always kept me informed of new products and classes that I would be interested in. Because of her kindness, I definitely will continue to be interested in the makeup. Thanks again Frankie‍ read more

This review is very long overdue, but absolutely necessary. Back on August 23, 2025, I went to the MAC Cosmetics store at Cerritos Mall with my mom to get our makeup done for my niece's wedding. The manager did our makeup, and I truly wish I remembered her name because she deserves all the recognition. I really hope she reads this and knows this review is for her. She did a phenomenal job on both of us, our makeup was absolutely flawless. From start to finish, everything looked beautiful, professional, and perfectly tailored to us. We were so impressed that we ended up purchasing every single product she used. It was just that good. Since this is a store, we completely understood that she had to help other customers while doing our makeup. Luckily, we went right when the store opened, so there were minimal interruptions. I'm a makeup girly, so I already knew how that works and it didn't bother me at all. Timing is really everything. We went early, left with plenty of time, went home, got ready, and made it to the wedding stress-free and feeling confident and beautiful. The experience was seamless, professional, and worth every penny. Highly recommend this MAC location and especially that manager. Thank you for making such a special day even more memorable. read more

I came here on a Monday thinking it would not be busy, but surprisingly enough there was quite a few customers in the store. Gigi was the only one on the floor and she kept very calm, collected, professional and extremely friendly. Even though she was handling all the customers on her own, she was still giving everyone attention and did not make anyone feel rushed. She still took the time to explain things and gave product suggestions. Items were kept clean. I will keep coming back. read more

I had the most amazing experience today with Ellie!!!! She walked me through everything! And even taught me how to apply my makeup correctly! Just cam here to say how amazing she is! read more

The staff is so friendly and helpful at this location! I went with my mom to buy some makeup and get color matched. The lovely Gigi helped us and we couldnt have been more pleased with our experience. She was so sweet, knowledgeable, and had the most infectious smile and personality. Ally helped us briefly and was also so wonderful, helpful, and kind. We will definitely be back. read more

Omg !!! When I say I highly recommend the truly exceptional Gigi and the friendly staff. So I went in on my birthday May 14 to have some light glam done . Mind you I had book at another location in mall . When I saw it was actual M.A.C store located in Cerritos mall . I went that when met awesome Gigi.Who stated she able to work me in and explain easy how it would work at the M.A.C store . So Gigi was able to do my make up with no hesitation with prompt and friendly service .She helps me have one the best birthday ever !!! I felt like Disney princess . Just glowing once she did my glam my face I was highly impressed I definitely be returning . So Gigi Thank you for all that you did for me I greatly appreciate you and i will highly return to your locate. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Cerritos, California

I always have the best experiences at this MAC . Today I went in with my sister in law and we both were helped by Frankie . She had so much patience for us. We tried so many lipsticks on. She also helped us get new blushes. Anddd recommended something for me to try that was out of my comfort zone which I'll probably go back for soon. read more