Horrible customer service even from their store manager Marissa. Frankie claimed to provide my mother a service she didn't receive and upon bringing it up to the manger, she proceeded to imply my mother was lying about it. You are better off making the extra drive the Huntington Beach location where they have integrity and are so kind and gracious, where you're not getting scammed into buying products you can't return because the sales associates here just wanna make sure they keep the commission. read more

Went looking for a lip stick and Gigi informed of a great promo that included a lipstick, lip liner and a lip gloss. She was so helpful and sweet! I scored such a great lip combo. Even though it was close to closing I got great customer service. read more

I had a fantastic and amazing experience at Mac Cosmetics thanks to Aly R. She was super helpful and friendly. I came in for eye shadow and she recommended me a base before applying eyeshadow and answered all my questions that I had. Thanks Aly for making my shopping experience great. read more

MAC Cosmetics - Makeup - Cosmetics & Beauty Supply Near Me - Cerritos, California

Gigi is the best! I brought my daughter in to get her foundation color matched and she was super sweet and super patient with making sure she matched her true to color. Her vibe was everything! read more

Omg !!! When I say I highly recommend the truly exceptional Gigi and the friendly staff. So I went in on my birthday May 14 to have some light glam done . Mind you I had book at another location in mall . When I saw it was actual M.A.C store located in Cerritos mall . I went that when met awesome Gigi.Who stated she able to work me in and explain easy how it would work at the M.A.C store . So Gigi was able to do my make up with no hesitation with prompt and friendly service .She helps me have one the best birthday ever !!! I felt like Disney princess . Just glowing once she did my glam my face I was highly impressed I definitely be returning . So Gigi Thank you for all that you did for me I greatly appreciate you and i will highly return to your locate. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Cerritos, California

Originally went with my sister as moral support so she could get color matched. Stephanie helped her with this and also recommended some other goodies for her & lip colors for me which I loved! Because her make up looked nice I decided I wanted to also get color matched. About a week or so later, we finally make it in. Ellie helped me with a foundation color match. She was super helpful, knowledgeable & patient. Her & Stephanie have such a beautiful energy that makes me want to keep returning to this store. Walking into make up stores can be intimidating but did not feel this way at all here, it was the complete opposite. Both made us feel comfortable to ask any questions we might've had in each visit. Thank you girlies! read more

Just left the Cerritos mall Mac store a satisfied customer. Mac girl GIGi was awesome. She colored match my foundation powder perfectly. She was very helpful with good makeup tips. She's so friendly and had a great attitude. The store got kinda busy quick and she did not loose patience. Thank you again Gigi. read more

MAC Cosmetics - Studio Fix Powder Foundation and Lipstick - Cosmetics & Beauty Supply Near Me - Cerritos, California

I went to this store on a Monday morning last week and was greeted by Frankie. Frankie took her necessary time to make this one lady before me look amazing, there was just us 3 in the store that morning, so I knew beforehand I was in good hands. Well Frankie heard me out on what i was looking for and happily explored with me the bright corals and reds in blushes and even took the time to make sure i had on the correct powder foundation. Considering i was having a tough morning..Frankies ability to transformed into an awake person who has seen the sun with her makeup skill.. is amazing. And Frankie taught me how to contour for my face! Meeting her that day is an experience i still carry in my mind because it was that good and transformative. read more

MAC Cosmetics - Selfie time and just absorbing how sun-kissed I look. - Cosmetics & Beauty Supply Near Me - Cerritos, California

I have always had good help by the women at this MAC store and they always seem to remember me. I would love to thank Ellie for her helped today she didn't give up finding my eyeshadow color. I left very happy Yvonne read more

I got my graduation photo shoot makeup done by Gigi and it came out AMAZING!!! I showed her my inspo picture and she recreated it really well! The makeup stayed on the entire day and held up perfectly throughout the photoshoot. She truly made me feel beautiful. Would definitely go back to get my makeup done. read more

Hi Taylor here I want to take a moment to say Stephanie the manager is amazing on just everything Ex specially if you need a lip combo her customer service is very helpful my experience was very pleasant with her nightmoth read more

GO SEE JESS she is sweet, helpful, knows her stuff loves to help you get what you need to make you look pretty. thanks again JESS

Went for a foundation match and I have like olive skin so MAC doesn't really have my match however finally was able a match near my skin stone!! Thank you Gigi!!!! Truly appreciate your patience with me read more

Horrible service. Ellie added an Exchange only service to my receipt and was unable to return the items that I purchased after changing my mind. Luckily I called customer service and they were able to help me. Make sure you ask before purchasing anything from here. They failed to inform me about this "new policy." Never coming back again. read more

The staff at this MAC location are friendly, but overall my experience wasn't great. I went in on a Saturday for a makeup application, knowing it's a busy day. They do let you know upfront that they take walk-ins, which I appreciated, but the process felt very disorganized. Frankie, who helped me, was nice and seemed to be the only one greeting and assisting walk-ins, even though other staff were there doing makeup. I told her early on that I had an event in two hours and was totally fine with her just doing my eyes if she didn't have time for a full face , she said it was cool. She ended up doing a full face, but it felt rushed, even the eyes. To meet the $90 minimum product purchase required for makeup services, she kept adding items to my basket without much explanation. By the time we got to the register, the total was nearly $200 until I started removing things I didn't want or need. Overall, the store felt hectic and poorly managed. Frankie seemed distracted during the application, and I didn't feel like I got the level of service I expected. To be fair, Frankie and a couple of the other staff did apologize, which I appreciated. If you're planning to go on a weekend, I'd strongly recommend finding a MAC location that accepts appointments, or giving yourself at least 3 hours minimum. read more

Frankee she was by far the best I've ever experienced in my entire life. It was my birthday and she literally saved the day. I had the worst experience at another Mac store and I was a little nervous on coming, but she literally made my fear disappear. She's literally the real deal. I highly 1,000,000,000% recommend her. I wouldn't recommend anyone else but her definitely definitely definitely go to her. read more

Went in today looking for a new foundation and was blown away by the amazing customer service I received from Stephanie! She went above and beyond to make sure I left with exactly what I was looking for and then some! I will most definitely be coming back in the future read more

I was highly disappointed in the Makeup Services. I booked an appointment 3 weeks in advanced to get my full makeup done for my Christmas Party. I understood that I had to pay a $95 fee, and I was fine with that. But from the moment I got there, I knew it was going to be hectic and chaotic. They weren't sure if they had a seat for me. There was only 3 people working. So my makeup artist had to keep stepping away to help customers. Every 3 minutes it seemed. It's now 3:54p, and they have only done my eyebrows and a concealer for my brows. I was on a tight schedule which is the reason why I booked weeks in advance. Highly disappointed. read more

Recently went in for an under-eye product & was helped by Gigi. She helped me find the right cream, plus helped put together a practical "everyday" look. She taught me which combo of products work best for my skin and gave me a small tutorial on how to brighten up my eyes. She didn't oversell or try to push anything that I didn't need. read more

This was by far the best shoppin experience!!. I took my wife over to mac and right away we were met by GIGI. Her professionalism goes above and beyond. She answered everyquestion, very patient, friendly and went above and beyond in every sense of the word. Will deff come back because of her. read more

Went here for my birthday to do a little shopping and get matched to a couple skin products. Gigi helped me pick out my perfect shade and chatted with me a bit about our love for makeup. All the girls there are super friendly and never make you feel like you dont belong in the store. Shout out to Gigi and Frankee for helping to make my birthday a beautiful one. read more

This is my second time coming back to get makeup at MAC and I've been lucky enough to have GIGI help me both times. I have strayed away from MAC but she's got me hooked again. She's super patient, knows her products, and has the cutest dimples. Lol But seriously she is super helpful and has a great way of helping and circulating a room of customers without us feeling like we r not being helped. Gigi for President! Well maybe that's a bit much but Gigi is my go to at MAC! read more

If I could leave more than 5 stars I would. All the ladies here ESPECIALLY Frankee are the sweetest and super helpful. I only shop at this store. I live in Santa Clarita and will wait while I'm in the area to shop. I can call in my order as well and have it shipped to my house. How's that for customer service! Frankee has been my go to girl from the beginning and will always be. Don't let the old reviews discourage you from shopping here. I know they have gone away with the recycle program but they now offer the point system. It's a win win! Go check out this store and ask for Frankee read more

My favorite place to shop! I've been a make up lover since I was a child. I've always had a great experience at this location. Gigi gives great recommendations on skin care/foundations. I tried a recent sample she gave me and it definitely made my make up look better, I will be revisiting soon. Great customer service! read more

Loved my experience... but unhappy with their return policy, and I wish I would've been told about it ahead of time. I tried to return some items (I spent over $200, tried returning two items and one was unopened). I was told that because "I made a large purchase" I would need to also return the free gift. It was a mini lipstick. I told them that the manger was the one who rang me up, and it wasn't mentioned to me when I was making the purchase. I know that refunds hurt their store numbers, so I'm sure that's what it was about. It's unfortunate that I wasted my time, but now I know not to purchase from a MAC store again. read more

At this store gigi did not stop until i found what im looking for even if its just a lipstick. She was so patient and friendly. Thank you gigi.!! read more

I came into the store to complete a DoorDash order. GIgi, the store manager, was extremely helpful. She was very friendly, and she helped me find every item on my shopping list! Her personality and attitude were delightful. I am definitely going to THIS mac store whenever I need to get my pretty on or need to refill my makeup stash! THANKS, Gigi! read more

Frankie was AWESOME like Always!! Over the top customer service & such a Great job running the floor while doing makeup. We Love you Frankie!! read more

Gigi is one of the best makeup Artists at this MAC location and she will take care of you so if you need anything I recommend you go to her for all your MAC needs. She is the best. read more

Got my makeup done for the Cowboy Carter concert with Aly and she was amazing! Totally got my vibe and had me in and out with plenty of time. She was so sweet and definitely recommend coming in to see her. read more

Had my makeup done by Gigi at the MAC store in the Cerritos Mall, and she was amazing. Customer Service was amazing, would highly recommend you go see Gigi! read more

Ellie was the best! So patient and did a wonderful job. I will be coming back for her to do my make up

When I walked into the store I was warmly greeted. Frankie introduced herself to me and I told her exactly what I needed (I already knew) she got me what I asked for and also informed me of a few new items and some sales that were happening in case I would be interested. I appreciated that, since I was just going to get the foundation I came for and then remembered I needed and wanted to try a new blush. At checkout Ellie was very polite and conversational. As she was checking me out I also remembered I needed a new brow pencil. She picked out the perfect color (one I would not have picked out on my own) I am so happy with both the new blush and brow pencil! This was a great experience where I felt heard about what I wanted, informed on what was new, not pressured into stuff I didn't want or need, I felt respected, and taken care of. As a bonus my purchase qualified for the free gift and who doesn't like that?! read more

Gigi is amazing! She went above and beyond to help me find my perfect lip shade, even taking the time to let me try on several options--despite how busy it was. read more

Ellie was amazing she did my makeup and now I can incorporate new techniques to my makeup routine so happy

My niece and I stopped by today. Lupita helped us match us to our perfect color. She was very knowledgeable and helpful. Thanks Lupita ;)

I completely order online now. You used to be able to recycle your used containers in exchange for a free lipstick or eyeshadow. They stopped the program. So, there is no need to go in the store anymore. Also, they continue to discontinue my favorite colors and products. Come on, vanilla, really! I used that as a base for over 20 years. read more

I have to thank Gigi for stopping me at checkout from buying the wrong shade of foundation! I've been wearing the same color since last summer and hello it's not summer anymore. It was too dark! She could have just let me go on about my day but she was a real one. Matched me for concealer too. I hadn't been wearing any because the one I had was too light! Gigi is A girls girl and helped me! You rock girl. Keep being great! read more

My sister has been coming to Frankee Torres for many many years, and we have met a few times. It was such a privilege to have Frankee do my makeup (and a light touch for my girls) on my wedding day. She did it -exactly- as I wanted, so that I still felt like my best self and not someone else! I couldn't have been happier. Frankee is so sweet and knowledgeable. She is my go-to for questions and really knows how to recommend the best product to showcase your best self. I cannot recommend her more. I would give more stars if I could! read more

See all

To Frankie and the ladies of MAC Cosmetics, there are no words to express my gratitude for the kindness shown to my mother when she received her makeover last October. The back story is in May of 2022 my mother was diagnosed with Leukemia and as with many cancer patients she began to lose her hair and decide to shave her head completely. My sister and I decided to treat her to a makeover to enhance her new look and we came to the Cerritos store to have a little fun and make mom feel good. Needless to say the outcome was more than what any of us could have imagined. My mother's illness would tire her easily but once her makeover was complete, you could not tell her anything! She was dancing and prancing around that store like a teenager getting her first makeover and heading to her first date. It was such a beautiful sight, my mom would be celebrating her 75th birthday in a few days and that makeover gave her new life. Her birthday party was a special celebration surrounded by family and friends and she looked so beautiful using the products we purchased from our visit from the store that day. Sadly enough my mom lost her battle with cancer on the day after Christmas. Frankie the time and special care you spent and showed towards my mom I'm eternally grateful to you. You gave her a glow and life that I had not seen since before her diagnosis. If everyone performed their jobs with such grace and kindness this world would be a much better place. Forever Grateful Bridgette read more

See all