Customer service is excellent. Store is fully stocked with plenty of product featuring staple items and scents, along with seasonal selections. They even have items that are relevant to current social trends like Disney princesses and Mandalorian. Summer scents are great. Men's selection has a great stream-lined look, and simple in its presentation. It is a bit pricey though, especially for the type of store. My only gripe is having the rewards app. Not only to the points expired, but they expire very quickly. I spent quite a bit in May for a large purchase had over 400 points and come back in June and the points are completely wiped out because I didn't use them within a certain number of days that's a little much for the amount of money that you're spending. So unless you shopped several times a month, it's not really worth it to have the app. I don't even get coupons in the mail or emails with it. That's kind of disappointing, especially since I just made another purchase for over $100. We purchase items not only for body and bath care but also for our laundry. It may be wise to check different businesses for better perks. read more

The sales clerk at this location will give you misinformation. The salesclerk MOLLY today on May 23, 2026, told me that only the larger ones three wick candles that were buy one get one free. So, I took her word only to find out later that she was wrong. I only wanted the single wick candle, not the three wick candle. When I came back to the store, MOLLY gave me an attitude regarding my exchange. STORE MANAGER IF YOU ARE READING THIS, you need to have a talk with this young girl. She has a bad attitude . Return because the salesclerk, Molly, gave me the wrong information. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Cerritos, California

I placed an online order prior to the store's opening. Although I had not yet received a notification that my order was ready for pickup, I arrived at the store to collect my item, only to discover that it was not yet prepared. The staff required 35 minutes to retrieve my item. Unfortunately, I spent my entire birthday at the store, and this was not an isolated incident. An employee made an effort to remain courteous, acknowledging that the delay was not my responsibility, as I had a valid order number. It appears that the staff may be lacking in diligence. I am left wondering how they allocate their time between 10 am and 12 pm, particularly as another customer, who placed her order after me, had already received her item. read more

BIRTHDAY MONTH=BIRTHDAY COUPONS=HAPPY RODNEY Free product (up to $9.95) w/ purchase for email club members Bath & Body Works has been a mainstay at Los Cerritos Center for as long as I can remember. Passing by, I always see their bins & displays of sanitizer, body lotions, creams & what not. Eager to redeem my birthday promo, I arrived not knowing exactly what I wanted to get. https://www.yelp.com/user_local_photos?select=eSwfkssChwkkU_8wPzmEQQ&userid=xsT4KZTu_KnOVavtuXn4RA https://www.yelp.com/user_local_photos?select=150gxcMq1tm_nAY9KR7G4Q&userid=xsT4KZTu_KnOVavtuXn4RA https://www.yelp.com/user_local_photos?select=4hVBFTVf1aW-TvdD1PWxww&userid=xsT4KZTu_KnOVavtuXn4RA An employee quickly greeted me, informing the birthday promo is for items in the "Perfect Little Gifts" display bins (sanitizers not included). After a thorough peruse session, I chose the Bourbon 3-in-1 hair/face/body wash. For my purchase, I hit up the $1 hand sanitizers, and in keeping with the whiskey theme, I went with Bathy & Body Works Whiskey Reserve anti-bacterial hand gel. https://www.yelp.com/user_local_photos?select=7EERYc7UX2YZ-VuPnfHmwQ&userid=xsT4KZTu_KnOVavtuXn4RA Service was excellent. All the employees were friendly & accommodating. Bath & Body Works is located at the wing between Nordstrom & Dick's Sporting Goods in the Los Cerritos Center. Bath & Body Works gave me a nice birthday month treat. Their Bourbon 3-in-1 hair/face/body wash has been a pleasure to use, and the anti-bacterial hand gel comes in handy when my mitts get dirty w/ no sink in sight. Bath & Body Works has a vast array of products, and is a great place to find little gifties when you need a little something not so extravagant. read more

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Molly helped us today and she was awesome! Thanks Molly. I really enjoyed my buy one get one free on my big candles today.

My first time at this store. Charlie quickly greeted me with a smile and helped me choose creams and bath items. Very pleasant and knowledgeable young man. Carla a the register was very helpful and I signed up for the rewards program. Thank you Charlie and Carla. Great first time experience. read more

Came here today, thinking I could redeem my Birthday reward I thought wrong,apparently you have to buy something along with it in order to use your Birthday reward,What? When did they start doing that? It used to be fun going there and getting a little something, but not Now. Everything is skyrocketing in price now every time I go in there, in the early 00's, it was so much Fun because they had reasonable deals, but not no I missed when they had 2 candles for 20$. Dollars or buy 3 get 2 free ,which is still around minus the 2 for twenty deal, besides that, what happened to all they're classic scents? They barely ever bring them back. Like Butterfly Flower or cotton blossom coconut lime verbena Dark Kiss , and other florals that brought in the Masses now. it's just like they do what they want. 1 example the price that you think you're going to pay, isn't the price that you thought of ' Ok that'll be 29 Dollars and something for 2 single wick candles? are you kidding me? So now the friendliest sales girl is secretly making a percentage off everyone who buys something there, if they checkout successfully? That isn't fair those single wick candles are at the most 8 Dollars each and I don't think inflation is the root of the problem , they're just Greedy I hope that's not the case for all of their stores read more

Bath & Body Works - Coupon for BBW - Cosmetics & Beauty Supply Near Me - Cerritos, California

A woman charged us for 2 perfumes instead of 1, mind you it was the most expensive thing that we had. In this economy we should not be paying for something we didn't get, never again. read more

I always am able to find exactly what I need here! The products are superlative, the staff is friendly and helpful.

Located inside the Los Cerritos Center. As soon as I went inside the store, an employee greeted me and offered a basket, which was very nice of her. It's always fun to see what is on sale and if there are new scents to get. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Cerritos, California

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Emile was so sweet! Great conversation & super helpful, they had a great sale going on also

I went to the mall to get Hickory Farm stuff before they run out lol. I couldn't help but to stop here. The customer service at this store is WAY better than Lakewood and Westminster mall. The employees are attentive and charming, the store is nice, and check out was fast and efficient. Got 2 candles (one by mistake, leather and brandy which I love now lol. The other linen and lavender, so calming). read more

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Don't go here! If they're having the semiannual sale, You would think more than one person would work the cash register. There was only two people ahead of us and we waited 20 minutes, and the person in front of us had 60 hand sanitizers and we were asking if we can use a machine to pay for card so it can be quick because my friend is on her lunch break. They're like no, we can't do that. So we went in there to waste our time so we put something on hold, we're not even going to go back. Why waste our time going back again? Getting something on hold to wait Probably another 40 minutes. Might as well go to Target, they're having better deals and better candles anyways, And they're prepared for the holidays read more

This location is always super welcoming! The staff are constantly smiling and always look so jolly, not to mention they're always super helpful in terms of knowing the sales and where everything is. Today I walk inside and instantly ask if they had a clearance section for 3 wick candles and the associate guided me with such ease. I was in and out in about 5 minutes. Love that they are super straight to the point. The other employees were also helpful as they were super knowledgeable with the prices. The store is also always super clean and tidy. The employees don't mind you sniffing candles etc. and they always have testers for new products. Love the atmosphere here. Positivity all around! read more

The staff was friendly, the store had plenty of inventory of everything we wanted. Highly recommend stopping by at this Bath & bodyworks. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Cerritos, California

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They have us waiting outside and there are lots of people walking in and out . The service was not great and not accommodating ! This will be the last time I shop in store at this location .. Why chaotic!!!!!! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Cerritos, California

I shopped here over the weekend for body lotion and home fragrance wallflower refills. It appears this is the first go to shop at the Cerritos Mall because there was a line already upon my arrival. I waited 20 minutes in line just to enter the store. Due to covid guidelines, there is a low volume of shoppers allowed at a time in the store. The store clerks do a good job at greeting us customers while we wait in line & hand out shopping bags. Once inside, there was plenty of clerks available to assist with my purchases. As usual, they didn't have stock of the creme scents that I wanted:( So I settled for something else. No issues with the line to pay & using my rewards gift. read more

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Love Bath & Body Works! This is one of their nicer locations that has the full line here. I love coming during their sales and stocking up on the hand soaps. The staff is always friendly and helpful and the line to pay goes fast...even on the weekends. read more

Bath & Body Works - Candles!! - Cosmetics & Beauty Supply Near Me - Cerritos, California

I went to go get my stuff run up and I was having a little bit of anxiety And what I wanted to keep or not, and cashier made me feel better. Let me know I could come back and return it if I did not want something. I really appreciate it how kind and Patient she was with me. And explained the discount is getting so I understand. During these hard times I really appreciate someone being very kind and sincere. Thanks again read more

Bath & Body Works - The casher who helped me. - Cosmetics & Beauty Supply Near Me - Cerritos, California

I'd give this place a 5 star rating if it wasn't for the manager working there giving her employees or should I say (employee) a hard time. All the associates were so nice and helpful but it seemed like this manager had something against Alexandria and the only reason I know her name is because this manager called her name out at least 5 times in a 2 minute span just bombarding her with questions like "Alex, do you even know how" "alex,you good?" Alex, did you hear what I said?" Etc. Like dang, leave the poor girl alone. Anyway, you were very sweet & helpful alex, thank you so much, try not to let the micromanaging and rude tone get to you! read more

Christina is awesome. I had questions about their 3-wick candles (which was on sale for about $13) and she was super helpful. I was able to try a new product from their beloved Aromatherapy line because of a coupon she mentioned too. I was looking for a travel size body wash as well and I was able to quickly get everything I needed. Will definitely be back! read more

I ordered an item online , then drove over there at Cerritos town center the next day to pick the items. They cannot trace my order, I've been passed on to three different salesperson to check my order , I have all the required verification and confirmation email for my order, but to my dismay , one salesperson told me , the order was cancelled and I got no email to let me know of the cancellation. I was able to print my order confirmation and drove there for nothing wasting my time.No stars if I may. read more

The new store is nicely located by their two sister companies Pink & Victoria's Secret. Store is spotless with enough staff to help out guest which I love! I was able to make two purchases to utilize both of my coupons :D No hansel with that like other stores! They even wrapped up my purchase that I'm giving as a gift, time saver!!! Highlight of my visit: $5 body lotion & $5 candle sale :) plus I had my handy dandy $10 off $30...yup I came up!!! Bought 3 of each :D read more

Bath & Body Works - Sale: $5 body lotion & $5 candle plus I had my handy dandy $10 off $30...spent $20 plus tax of course...so worth it! - Cosmetics & Beauty Supply Near Me - Cerritos, California

You have stay in line outside of the store for so long maintaining barely any distance at all and honestly you are more at risk staying in line than being inside the store. read more

This is a review based off the customer service at the front register. I am annoyed. As I was being checked out for my products, I was told that my screenshot coupon wasn't valid to use in the store. Which is fine, I understand. But I DONT APPRECIATE the snooty and snobby attitude at the register. The cashier STEPHANIE and another male worker literally made comments underneath their breaths as if I didn't hear them. Horrible customer service. I literally should have returned all the items I had just bought. Management you need to retrain these employees on their customer service and tell them to keep their shit talking to themselves and NOT to do it in front of their customer who is literally paying. I will NEVER EVER return to this location! read more

I used the curbside pickup and it was seamless! Called into the store to notify them I was there and they came out in less than 10 minutes with my product thank you for this great service read more

Crap. It's all garbage. But I still come here for the essentials; hand sanitizers, antibacterial hand soaps and home fragrances. Other than that, it's all crap. Who wants to smell like Mango Pineapple? Or Japanese Cherry Blossoms? Or worse, Melon CUCUMBERS?! The uninspired and ever so trendy flock to Bath and Body Works for their atrocious scents -- Plumeria, Warm Vanilla Sugar...spare me those stinky lotions. I seriously don't want to smell like every woman in America. And to the men; If your chick is forcing you take her here, please shoot yourself twice for 1.) listening to her and 2.) actually opening the lotions and taking a sniffy sniff. That is NOT cool. -- Ok, fine. I admit I sometimes fall victim to the Semi-Annual sales where everything is 50-75 % off. Oooh, Plumeria and Warm Vanilla Sugar. Japanese Cherry Blossoms and Melon Cucumber! I hate this store...and I hate that I pretend to hate it as much as I am hating it right now. Hate is such a strong word. I am going to wash my hands. read more

This location has a pretty good selection of products, compared to what they lacked in the past. I love the fact that when you walk in the store you are greeted by a friendly face and they offer to assist you. I was pretty much in and out within about five minutes. The only thing that was a turn off was the cashier. She said hello to me but she continuously was chatting with the girls on the other register and it was not about the work. It's really unprofessional to talk about your personal life, food and guys when you have a line of customers. I was just anxious to get out of there because that was so tacky. read more

This is a decent Bath & Body Works. Although I only really go here during the holiday season. I spend no time browsing and I typically just get a pre-made gift package that's ready to give. I may wash my hands in the sink just to prep myself up for lunch or dinner afterwards. It's my last opportunity to use kick-ass soap rather than the standard stuff you find in public restrooms. You can spot the husbands getting their wives something because they're about as lost as I am and they have one or two pre-packaged things in their hands as they stand in line. The major setback are the long lines here. I'm sure it's like this with all other Bath & Body Works, but for some reason, despite there being like four or five registers open, lines that extend from each register in the back all the way to the entrance of the store exist during the Christmas shopping season. I literally waited 45 minutes yesterday in line holding onto my pre-made gift until I got to the front of the line. I don't get what everyone's deal is. I just go up, get my item scanned, swipe a card, sign and get the receipt in the bag. That's it. I don't change my mind halfway through that I need or not need something else. I also don't fiddle with finding exact change or pay in cash for that matter. I also don't buy half the store. This location can really do something to fix the long lines that happen each Christmas. Perhaps have more hired help. Perhaps have another couple of registers towards the entrance so that people don't have to back track and swim through a sea of people to get back out. I felt like Moses parting the Red Sea after I finished paying for my item, making my way back out to the mall. This location, and most others either need to have less sales or reconfigure their set up so that people line up and leave rather than line up and get lost in a crowd. They did initiate a cool thing this year by which people who were paying credit card had a person take their card and swipe them from where they were standing, so as to help thin out the line a bit. That's actually how I was processed last night. If only that had come by sooner, it would have been a greater help. read more

Horrible customer service and lack of empathy. I was asking an older female worker about an experience I had with calling their customer support because i never received my products from another location. I was just inquiring for help and if they knew what I should do and she just stared me down offering no help. As I was talking to her she continued to talk to other coworkers. So rude. read more

Oh gawd.... I LOVE cerritos mall and I LOVE BBW!!! It's a wonderful combo. Super helpful employees and lots of things that my little girl can touch (without being reprimanded). It's a store made in heaven for me. I usually don't shop unless I have a coupon or there's a big sale going on, but I stop by every time I am in the mall just to browse because I enjoy being in here. It can be a little tight in here some times, when there's a lot of other people shopping too, but other than that - it's enjoyable! read more

I went in on Saturday evening with very little time to buy a gift. There was a young lady (unfortunately I didn't get her name) there who was very helpful. She showed me some great options and how they offered gift wrapping. Then there was Joshua at the register. He was so awesome. He took the time to take off all of the price tags and placed the gift receipt in the gift bag and even added tissue paper. I was in and out of the store within 10 minutes. I frequent Bath & Body Works at other locations, but this was the first time I have ever felt taken care of. Most stores greet you and offer help. This store goes above and beyond that. They care for their customers and it really shows. This is a great team that makes coming to this store a great experience. read more

Rene! Wow you helped my granddaughter and I pick out candles and body sprays. Thanks for being so patient and helping her with samples. I appreciate the time you took. You have an amazing personality and are meant to be around people. Thank you! read more

It was clean and great customer service and good deal. It the best store to go and do your shopping. And they have more works around and ask u if u need any help ? read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Cerritos, California

For at least two years, I've smelled like Japanese cherry blossom because my cousin's girlfriend would give me a box of the body wash and bubble bath for Christmas. I don't usually have problems with lines here but I only buy hand sanitizer on sale. I have the shimmer body lotion which would be great in the summer when you look shiny anyway. I like Gardenia or Warm Vanilla Sugar. They don't have a decent jasmine scent though. read more

To me, all Bath & Body Works are the same. They are!! LOL!! This is my first visit to this location. We enjoyed it. We were greeted immediately. They were having sales on certain items. It just so happened to be what my husband was looking for!! We like the aromatherapy lotions for stress. They smell AMAZING!!! We went in, and got what we needed, and headed out. No lines. It was a Tuesday afternoon. The customer service was good. We will be back. Who doesn't love Bath & Body Works??! read more

This location is nice! I love the layout as it's clean. The service is great so no complaints on that front. I love to wash my hands there lol. I love the candles and soaps. The lotions are awesome too. read more

Bath & Body Works - A thousand wishes - Cosmetics & Beauty Supply Near Me - Cerritos, California

Thanksgiving sale = buy 3 get 3 free. Always a sale. Always easy to find useful items. read more

Some of the staff are very helpful and did a pretty good job at social distancing but why offer customer to smell their new scent? That mean they have to either pull down their mask if they cant smell it through their mask. I told them I wont be able to smell it so it's okay. The girl said I can pull down my mask. Ohhh noo.. that's not good. That's a chance you can breath in the viruses. That's not safe. I really like this store but hope you guys stop offering pple to smell your new products. Also please dont let pple bring food into the store cuz I saw pple bring food and drink in the store and eat it while walkng around with their mask down. I had to just walk out and leave.... I mean they had their mask on but pull it down to eat then pull it back up in a few minutes. The store did say no eating or drinking inside but they dont reinforce it inside. --_-- had to walk out of the store. read more

This store always seems well put together. The product is displayed nicely and it is easy to find what you are looking for. I just really don't like how loud the music is in this store. It is as if they think you are hearing impaired! It's as loud as a nightclub in here. read more