Marcy was a great help, very patient with customers and knows how to give a great service…read more Thank you Marcy!

I recommend this shoe store, because they have a variety of products. They have good customer…read moreservice and great quality shoes. Miranda went above and beyond. They have a lot of options and great prices. Thank you Miranda and Daniel.

Wow! Is this level of delivery quality typical for Tory Burch? I purchased this wallet as a gift,…read moreand this is how it arrived. (The receipt was folded to keep the address private.) There was no shopping bag or any protective packaging for the wallet during shipping.

If I could give them more stars I would! Today I went in for a sandal exchange and encountered a…read morecouple of challenges. Fortunately, Amanda and her team jumped in to the rescue and made my experience an unforgettable one. They went above and beyond! So thankful for their help, all I can say is their customer service is top notch!

I'm not sure what these other reviews are talking about! I've been here many many times and have…read morehad a totally different experience! Everyone is super helpful and always willing to find me and my family unique pairs from the back! Great prices Clean shop Great service Many selections to pick from

I am completely disgusted by the service I received from Anthony. I bought a pair of shoes for…read moreeighty-two dollars, only to discover a temporary sale sticker hidden under the shoe sole marking them down to sixty dollars. When I called to get this sorted out, Anthony actually had the nerve to tell me it was my fault for not digging under the shoe sole to find the sticker. He completely tried to pin his own store's pricing oversight on me instead of making it right. Unbelievably rude and unprofessional. Avoid this place if you don't want to get ripped off and blamed for it by Anthony

Vivian and Isaac were a great help! Isaac didn't stop looking for a pair of Nike Cortez that was in…read morethe system, and he found them! He got the ladder and just went above and beyond. The store was extremely busy due to Back to School and every employee was attentive and nice. Brian also helped with my 4 year old . Vivian assisted and let me know of upcoming deals. Store had great service!

Liz, the best customer service I've ever had Was having a…read morevery hard time finding some shoes she nicely help me over the phone and was very patient It's a blessing for a store to have great employees like this young lady Liz thank you

One of my favorite stores to visit when I shop at the Citadel Outlets is the ASICS Outlet store…read more I am a huge fan of ASICS walking and running shoes because they are very comfortable, provide the support I need, and handle my body weight well. The store itself isn't large; however, they offer customers many styles and colors. They also sell specialty shoes for various activities like hiking, tennis/pickleball, walking, and running. Additionally, this store features a large selection of ASICS clothing such as t-shirts, socks, hoodies, workout shorts, sweatpants, and leisure wear. Prices aren't the lowest, but when it comes to quality, ASICS is either at or near the top. In my opinion, you get what you pay for. They also occasionally offer discounts like buy one, get one at 50% off, military discounts, and other incentives. The sales staff has always been friendly, professional, and helpful during each of my visits. Parking is available in the large private lot.

(Shopped 09/23/24 MO @ 1:30pm): Run - don't walk - to this outlet store for your Asics running…read moregear! It was time to finally buy a new pair of everyday running shoes, so I placed an online order with my favorite athletic shoe brand, and had it shipped for pick up at the Asics Outlet's Commerce location. I've been a diehard Asics fan for nearly 30 years because of their high durability (each of my pairs have lasted me about five years), the way they fit like a glove on my feet, the stylish color schemes, and their comparable prices (running shoes were freaking expensive!). Although you were able to find Asics shoes in almost all footwear retailers and sporting goods stores, I believed their only standalone brick & mortar were outlet stores like this one which happened to be the closest to me. Were the shoes and this outlet worth the drive to continue my running ways!? PURCHASE Gel-Kayano 31 Standard Mens Running Shoe Rich Navy/Spice Latte Size 10.5 ($165.00): Blue was my favorite color, the pairing of the other colors, and this kind of had that Superman suit mixed with 'Merica pride, were the reasons it caught my eye. The cushioning was amazing, the sole was thicker than I was used to which felt like I was literally running/walking on clouds, it held my feet perfectly, and it supported my ankles wonderfully! This pair was awesome on so many levels! At this particular time, this was the most I've ever spent on a pair of shoes (I spent less than this on a new pair of my most recent beloved Doc Martens). All that could be said was, "my happy feet were strolling to a joyful beat every step of the way"! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=xfE5w1RVVmyKlx0X10EDSw SERVICE The online ordering process was a breeze. I eventually received a confirmation email and text that the item was ready for pick up. When I arrived, my new kicks were presented to me minutes later after a verification check. Also, this specific location accepted online returns if you didn't want to mail anything back yourself. Everything was easy and quick - thank you! PARKING (FREE) Located inside the Citadel Outlets outdoor shopping mall, there were ample spots throughout this expansive place (I believed there was also a valet) - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE A roomy store that maximized its space efficiently from display tables and rack shelving filled with caps, clothes and shoes, peg boards that held shoelaces and socks, and a blend of clothes and shoes displayed along all walls. Plenty of graphics and promotional ads covered the walls while everything was perfectly labeled. Plenty of natural lighting came through the large front windows and doors while a ton of electric ceiling lights filled in the rest. There were no TVs, but Top-40 music played in the background. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=9zyjfYYsspeaYakbYhqqmA ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Commerce's Citadel Outlets Asics Outlet location served its purpose, and I would consider visiting them again if I needed to place another online order (usually, I was fortunate enough to find a pair I liked in retail stores closer to me). The shoes kicked ass (pun intended!), the store was well-maintained, and the service was easy and straightforward. I couldn't recall their exact location, so I suggest you check out one of the many directories at the mall, and parking was a breeze. I found complete value based on the prices, service, and experience noted above (TOTAL paid experience was around $180.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 5.0 STARS

I love this Nike Factory Store!…read more This location at the Citadel Outlets is big. It's two floors and always packed no matter what weekend. They have such a huge selection of items at this location. The bottom floor is the Men's and the Women's section is the top floor. We came by on 4th of July so the deals and prices had more discounts. The staff here are all over the store to assist those looking for particular apparel or shoes. I've found great deals on tees, hats, bags, shoes and shorts over the years. This location from time to time has good Jordan Brand sneakers and Kobe sneakers at big markdown prices. We always make sure to check out Nike because we make find some deals that we just can't pass up. Nike Members can also use their accounts during check out. Great deals all the time! ( ^_^)b

This is easily the largest Nike factory store I've ever been to. The selection here at the time…read morewasn't super great for adults (the way I judge this is if there are retro Jordans in the clearance section). But you can't judge the store too harshly for that, as factory stores by nature are a bit of a treasure hunt and can change completely from one day to the next. However the toddler section was the best I've ever seen. Ended up leaving with 6 pairs. Only reason I give this location 4 stars is how busy it seems it is. I probably waited 30 mins in line to check out.

Loved the store the moment I walked in. A few weeks prior, I visited the main Nike Company Store at…read morethe headquarters in Beaverton, OR. The staff was great, informed me about sale items, This location has it all, clothing, shoes, back packs, gear and equipment. You can find something for the entire family, I did. Street parking is tight so be careful where you park

We needed to check out the wall for goodies. I appreciate the service because at least four…read moreassociates offered me a shopping bag. We picked up some sale items that had a bonus of 30% off !!! Parking is available in their lot behind the store or if you're lucky street parking. The store was clean and organized.

We came here to get new work shoes for my husband. It was kinda crowded inside, with too many…read moreboxes stacked up, it's probably a fire hazard? The aisles were well-stocked. Other than that, the options for shoes were enough and we found what we were looking for. The staff was nice.

I drove all the way out from Santa Barbara on 4/26/26 to do a return and got there right at 10am…read morewhen they open, as I was on a time constraint. The store was closed while everyone else was open... and I had to wait 10 minutes outside the door with a young child until the employee came out of their car to open the store. The employee was doing her make up in her parked car right outside the door, so she saw us waiting. That didn't seem to motivate her to open up the store. She was very nice when she helped us, but not very considerate or reliable.

I visited the Bally store at the Camarillo Outlets after trying to purchase shoes online. I've had…read moremy eye on a pair of sneakers but wanted to try the shoes on before I made a purchase. The store is small and intimate, but is a nice experience because of the quality of the goods and the exceptional service from the staff. Alejandra and Jason were the two team members in the store during my visit. Both greeted me upon walking in and asked how they could help. Each team member looked around the store and made suggestions, in attempt to help me find what I was looking to purchase - (Dressy Crew Tee to wear under a suit). While that item did not workout for me, I moved on to the shoes. Alejandra educated me on the product warranty, which made the decision to snatch up the sneakers, that much easier! While the color I wanted were not available in the store, she researched to see if there was another store that had my size and color. The whole experience was easy, she ensured I was happy with the comfort of the shoe before I went through with the online purchase via their other store. I walked away, excited about my purchase. The shoes were delivered to the Camarillo location within days. However I could have had them delivered to my home as well. When I picked up my shoes, Jason was there to greet me once again, he knew where my shipment was, and quickly got my package from the back. It's nice when the people, the product, the quality, and the service all align with the price point you're paying. Excellent work! Thanks for exceeding my expectations!

Great service with Gabby ,Samantha and Yumi... There are so…read morenice and helpful and I got whatever I need

I would like to give a 5 star rating to the young man that helped me today. I called at around…read more7:30pm to ask what time they close and for a specific type of sneaker. I still made my way to the store even tho he said they did not have that shoe in my daughters size. He went above and beyond when I arrived and started showing me other options and looking for sizes in the back. I wish I would of gotten his name, I was in such a hurry I just didn't pause to think. But to his manager I hope you read this, I am also a customer service manager and that kids attitude and disposition to help even when I was in such a hurry really has me now paused and thinking that the least I can do is write a nice review about him, I looked at my receipt and his name is not on it. All I saw was an employee number (663074) Hope that helps identify him. Thank you so much!! My daughter loved her Adidas!!!!

My husband and I took our girls back to school shopping a few weeks ago. The lady told us there was…read morea sale on socks for $5 so we picked up some sock with our shoes. We used a coupon and while ringing us up the lady failed to mention the socks would not be on sale with my coupon. I returned to the store after realizing this. I explained I wanted only the shoes with the coupon I had. They began the return and my coupon was not longer valid (the only reason I went to the store in the first place). They called the manager who said the coupon didn't work and her correction was to sign up with a different email (why would I do that?). So I said forget it and I asked for a full refund. I am a couple weeks out from this event. My original receipt (with the shoe purchase and overpriced socks) was emailed to me. They did the refund and I left without checking my email receipt and refund receipt (I'll never do that again!) Today I logged on to my account. My purchase was $93.57 they refunded me $77.89. I walked out with nothing but a terrible experience and was charged $15.68 for walking into the store. I will NEVER shop at this store again. I don't write reviews but this is insane. Poor customer service and charging me for nothing, just walking in.