Big 5 Sporting Goods

I visited this store hoping to purchase FIFA trading cards for my 12-year-old son. When I asked,…read morethe owner told the employee in front of me that they were sold out. The employee then hesitated and said he actually had some in his car and asked how many I needed. I only asked for one pack, but he seemed unsure about selling it and explained that he was transferring the items to another store. I told him that if it was too much trouble, not to worry, and we left. Unfortunately, my son was very disappointed and started crying afterward because he had been looking forward to getting the cards. I understand that stores have inventory rules and employees may have limitations on what they can sell. However, the interaction was confusing and left us feeling unwelcome and disappointed. I hope the store can communicate more clearly with customers in the future.

The store has a decent selection of soccer gear and cleats, but the customer service is seriously…read morelacking. The owners, who run the show, are not friendly or helpful at all. Questions about sizing or recommendations were met with impatience or barely any response. Shopping here feels rushed and unwelcoming, which is disappointing when you're excited about gear. If you want a friendly, helpful experience, this is not the place. You might get the shoes you need, but don't expect a smile or guidance. The prices of items is the same as anywhere else you would expect to pay. They often have some On Sale items, but the sizes are limited.

Adidas section

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The Locker Room of Downey

4.2(592 reviews)

2.7 mi

Service is great! Angeles was very attentive with helping us choose a gift. All workers there were…read moregreat!

I have gone here 3 times in the span of 7 years. Not once did anything change. Immediately as soon…read moreas you go in, the atmosphere is just off. Almost makes me feel like a criminal in the sense that they think i am there to steal, and they like can't even hide it. They're not friendly at all, they lack that welcoming environment so much. I went today to see if its changed and it has not. Its safe to say, we are done for good with them. I rather pay more and drive further out to buy our sports gear. If theres anything they can change is; don't assume people are just going to rob you, and if you do assume do not make it obvious, still be helpful and friendly because you don't know if someone might be a loyal and returning customer, smile and be friendly, customer service is one of the most important things in keeping customers! I went one of those 3 times about 5 yrs ago. 5 months pregnant, with my 2 sons (aged 4 and 6) to get my husband a father's day gift and even then, I felt that way. They have a nice clean store and set up. We usually like to help mom and pop stores, but this is just ridiculous the lack of customer service.

Hat I was accused of stealing, purchased to prove a point

Front

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Big 5 Sporting Goods

2.6(67 reviews)

3.5 mi

I went in with the hope I might find a baseball glove and learn a little about what we would need…read morefor our son's first time at sports camp. The cashier instantly saw I was trying to find a glove for my kiddo and she asked if she could send someone over to help. Yes, please! Tyler met us and instantly connected with my kiddo. He confirmed he's a lefty and helped us find the right glove, found a helmet that fit him perfectly. The selection of baseball gear was expansive. He really went above and beyond with helping us. When Tyler handed him the bat, my son said, "Wowwww" and got so excited for baseball. I wasn't expecting that reaction. We found out Tyler plays baseball in college - and it was so clear how much he cared about making sure my son was set up for success for his first time trying baseball. Thank you, Tyler! You got my son so excited for baseball and he's so proud of his new glove, bat, and helmet!

Went in to get my fishing license for the first time, Alejandro was super helpful and chill…read more In and out in less than five minutes, shoutout to him.

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Sandy's Sporting Goods

3.9(19 reviews)

1.5 mi

It's hidden in the corner, or at the end of an automotive Mechanic, Shop driveway. If that makes…read moresense. Don't be scared. They're there. in a corner. They're quick to answer their phone. They had exactly what I was looking for. And I was very happy. A 35 pound kettle ball and I ended up buying a step platform too. Lots of other heavy duty equipment. at a good Price. Totally recommend.

Sandy's is by far the best when it comes to pricing, quality, customer service, variety of machines…read moreand workout equipment. My husband and I were in the market and shopping for a home gym stacked weight machine and a treadmill. We went to half a dozen different retailers -- from wholesalers to big box stores, and none of them came close to offering the quality, variety and pricing Sandy's had. They have a great selection, a good store front layout. And Sandy was very helpful. She was honest, friendly, and great to work with. She gave us great recommendations on the best value we would get on a treadmill, the weight machine, and some other home gym tips. For anyone looking I would recommend they come here. In the event I need something else to add to our home gym I won't hesitate to come back to Sandy's!

Front of the store

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Pro Stop Sportswear

4.8(18 reviews)

1.7 mi

I come here for ll the dodger gear I can buy. My latest purchase was a reversible windbreaker that…read moreI haven't seen anywhere (or yet) but the reason I had stopped here was for a gift. Initially I was going for a jersey. Once I saw that they can customize hats, I ended up going for the hat + the lil custom name on it. This place so much stuff. The man that works there is super cool. There isn't many sports apparel stores so this store IS THE SPOT! hIghly recommend. They have just about all the teams there's is. If you live far but wanna check it out.... I strongly suggest you call and ask for the team you're looking for

Wow what a difference came here to get some RAIDER GEAR For my grandson…read more NO MASK / NO DRAMA / NO WEIRDO STUFF Like Downey locker room RODGER super nice guy and embroidered my Grandson AB lll Name for free And my ISLAND boy Jeff got some Dodger gear save money worth the 10 minute drive from Downey HOLLER AT BOY PLAYERS RAIIIIIIIIIIDDDDDDERRRRRRRSSSSSSSSS

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Extreme Training Equipment

4.5(131 reviews)

2.5 mi

Definitely worth the drive for the discounted prices. Lots of great quality equipment and racks…read more Maria is very friendly and kind.

I am extremely disappointed in Extreme Training Equipment's response to what was an unacceptable…read moredelivery experience. We paid ETE nearly $500 for shipping. ETE hired the company that would deliver our equipment. We scheduled a noon-2:00 delivery, confirmed it with the delivery company the day before, and took time off work to be home. The morning of delivery, the driver called and asked if we had a forklift. No, we do not own a forklift. He said he would "figure it out." Our delivery window came and went. No delivery. No phone call. Nothing. We finally called after 3:00 and were told the driver had NEVER TAKEN OUR EQUIPMENT FROM THE DEPOT. After working with ETE, delivery was rescheduled for the following day. We rearranged our schedules AGAIN to be home. The next day, they AGAIN failed to load our equipment for delivery. ETE eventually arranged what they called a "rescue delivery." When it finally arrived, they could not get the crated equipment off the truck. Thankfully, we had friends at our home who had planned to help us assemble the equipment. Instead, we spent approximately an hour in the Florida heat and humidity helping unload our own equipment from the delivery truck. So we paid ETE nearly $500 for delivery, took time off work for a confirmed delivery that never left the depot, rearranged our schedules a second day only to have it happen again, and then ultimately provided the labor to help unload our own $500 delivery. Things go wrong. I understand that. What has earned ETE this review is how they responded afterward. ETE's position is essentially that these problems were the fault of the shipping company and that ETE is "at the mercy" of that company and in the same boat as we are. No, we are not in the same boat. I did not select the shipping company. I did not hire the shipping company. I did not pay the shipping company. I paid ETE approximately $500 for delivery. The shipping company is ETE's vendor, not mine. Even more concerning, during this ordeal I was told that delivery is "always a hassle" and that the company being used did not have the necessary lift equipment to properly unload this equipment. That certainly made this experience feel less like an unforeseeable problem. We did not ask ETE to reimburse some or all of our cost for shipping to help offset wages lost. We simply asked them to acknowledge what happened and provide some reasonable customer-care compensation for a delivery service that clearly did not go as promised. They refused. That is the most disappointing part of this entire experience. I can understand a bad delivery. I have a much harder time understanding a company accepting nearly $500 from a customer for delivery and then taking the position that it bears no responsibility for the customer experience because the company it chose to perform the service failed. ETE may not have been driving the truck, but ETE sold us the delivery. Customer service is not demonstrated when everything goes perfectly. It is demonstrated by what a company does when something goes wrong. In our experience, ETE had an opportunity to acknowledge a significant failure and make a reasonable gesture to a customer. They chose not to.

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Pro Approach Bowling

4.7(3 reviews)

1.7 mi

I have been Bowling for quite some time. I went to the Pro Shop to get one of my Balls drilled. I…read morehappen to run into Shorty who was originally at Cal Bowl in Long Beach. I have had the pleasure of Shorty drilling one of my Balls while he was at Cal Bowl. I'm happy he is here at Del Rio Lanes. Shorty knows what he is doing, my new Ball fits like a Glove!! I have since brought two of my older Balls to have Shorty fix them so they will be like my new Ball. He us very knowledgeable about the game and will tailor your equipment to you style and needs. In addition he also can help improve your game with scheduled practice sessions for a fee !! Don't go anywhere else !! I'm a happy customer.

Matt in the pro shop is the best guy to go to for any help you need , hooked me up with a bag ,…read moreball , shoes , shammy , and did everything perfectly . Explained everything down to the basics of bowling . Best pro shop I've been too

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Evening bowling that's what's up!

Pro Image Sports

3.9(26 reviews)

3.4 mi

This my go to spot, if I need something quick. I usually always find something. Just ask for Erik…read morehe'll help you find something.

Shoutout to Eric who works here. Thanks to his customer service and care for the customer I give…read morethis store specifically a 5/5! He did all he can to get a jersey I really wanted and he ended up getting it for me the next day. He kept in touch with me and gave me updates about my jersey. I will keep coming to this store thanks to Eric.

Got mine

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NO Strollers???

Champs Sports

2.8(9 reviews)

3.3 mi

Been to this location several times and decided to come back today to buy new shoes. They didn't…read morehave my size for the shoes I wanted but the store workers Adrian and Daniel helped me out by finding a nearby Champs that sold my size. Super helpful and caring workers!

low in stock, workers are rude and my order took 2 months to be shipped in store. it was delayed…read moremultiple times and i got a email my package got lost and unable to make a refund.

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Kelme

2.3(3 reviews)

1.3 mi

If I could give this company 0 stars I would. Ordered jerseys for the World Cup and paid extra for…read moreexpedited shipping. Was told the items would ship no later than June 5th. The shipping time frame has passed and I still don't have an update on my order. I called the store in California but was sent to an automated voicemail. They texted me and stated they were no longer in business. What does that mean exactly? False advertising at its finest. Please avoid!

I ordered Bosnia soccer jerseys almost a month ago and until today they did not reply or gave me…read moreany updates about the jerseys. I contacted them today and they cancelled my order. No apology no why i waited for so long just to get my order cancelled and now wait few nuskensa days to get my money back. They are simply horrible company and i hope they go out of business.

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Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

2 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Art Y.

103

73

22

14 years ago

Staff is not very helpful the store always seems to be messy

Julio R.

0

16

0

14 years ago

Fuck this place

Big 5 Sporting Goods - sportgoods - Updated October 2026

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Foot Locker

3.4

(29 reviews)

The customer service team was indifferent, not helpful, and not attentive. When we walked in two…read moreteam members were speaking to one customer they both saw us and did not ask, "How can we help?" When needing assistance we had to approach 3 different members to get shoes we wanted to fit. At time of check-out they asked one another who helped us while ignoring we were there. We could have been asked who tended to us but they were aware no one rendered good service.

It's a big store to not have much of anything . It's a lot of staff but not one is really helping …read more Wasted my time telling me they checked for a shoe at the Crenshaw mall when it was actually at the Crenshaw plaza which isn't the same thing

DSW Designer Shoe Warehouse

3.3

(90 reviews)

Nice big store for an assortment of shoes…read more They no longer have a color tier of discounts. It's no a flat discount of 30% off ticketed items and everything in the clearance section. The DSW employee told me it's due to the tariffs. Customer service wasn't bad, but it certainly was great. They were there if you could catch them, lol.

I came here and helped the finding some pills, but unfortunately, they don't label which heels have…read morewide width. I went down every single aisle and every other DSW I've been to has a little black placard that says available and wide with. Not one of their heels or sandals had this display. I was not about to spend my time going through every single shoe to find a wide with shoe or heel that I needed. Very disappointed in this since DSW is one of the few places you can get White Whitfield. I really hope that the staff here makes it easier for shoppers to find what they're looking for without having to waste all the time to find out ourselves if they have wide width or not.

Hibbett

5.0

(2 reviews)

Customer Service is the essential element! My first visit…read moreever to a Hibbett store was on June 9 in La Habra. I received the standard greeting but otherwise was ''left alone". I walked around but didn't make a purchase. On Saturday June 13, I visited the Downey store (because it was next to Five Below) and what a difference in the CUSTOMER SERVICE!! The store manager Ari (sp) was just what you are looking for in a shopping experience. He was knowledgeable, informed me about 'shoe of the week' and other details about Hibbett that will encourage me to shop there again. I'm partial to Downey because of Ari, he's the gold standard! Every store needs his level of service. I made my purchases at Downey location because customer service is key!!

Enjoy making purchases through Hibbett. I've recently noticed a Hibbett opened close to my place…read morelike literally 5 minutes away from where I stay at. 15 minute walk. Will usually walk with my niece to the park and we will walk all the way down to 5 below, then turn in front of the shops, which lead us to Hibbett. Will go inside just to see what shoes they have. Have purchased quite a few pairs of shoes online, have had to return a pair or two at the store. The customer service is great at this place. They greet you as soon as you enter the shop. Sometimes I can't hear them so won't say anything back to them so hopefully they won't take it the wrong way. The value is just like any other shoe retail store, haven't had the time to show up in the morning to a shoe drop. But with the big drops they're usually sold out. I do hope they don't let customers grab more than one pair or give resellers chances at buying a shoe before hand. Really glad there's a Hibbett close to my place, can't wait to stop by a Saturday morning for a sneaker drop.

DXL

3.1

(35 reviews)

This manager Bobby is a racists and has 0 customer service skills (at least not with Mexicans)…read morebecause with his own race his VERY VERY helpful and talkative. But not with me seems very bothered Everytime I ask for any sort of help. Store manager Sarah is aware and has not done a thing! She offered me $50 gift card and asked me to go pick it up with Bobby the racists! After I spent $600 on suits for my 75 year old dad! This manager needs to GOOOOO!!!!!!

Can I just say Rebecca is god sent for this location. As soon as we walked in, she was on it. Store…read morewas extremely organized and she helped us find exactly what we were looking for. She helped my husband and I while also helping two other customers. My husband, who hates shopping, was really excited to look for more items when she helped. She is amazing at what she does. Coming back to this location specifically for her

Pro Stop Sportswear

4.8

(18 reviews)

I come here for ll the dodger gear I can buy. My latest purchase was a reversible windbreaker that…read moreI haven't seen anywhere (or yet) but the reason I had stopped here was for a gift. Initially I was going for a jersey. Once I saw that they can customize hats, I ended up going for the hat + the lil custom name on it. This place so much stuff. The man that works there is super cool. There isn't many sports apparel stores so this store IS THE SPOT! hIghly recommend. They have just about all the teams there's is. If you live far but wanna check it out.... I strongly suggest you call and ask for the team you're looking for

Wow what a difference came here to get some RAIDER GEAR For my grandson…read more NO MASK / NO DRAMA / NO WEIRDO STUFF Like Downey locker room RODGER super nice guy and embroidered my Grandson AB lll Name for free And my ISLAND boy Jeff got some Dodger gear save money worth the 10 minute drive from Downey HOLLER AT BOY PLAYERS RAIIIIIIIIIIDDDDDDERRRRRRRSSSSSSSSS

Torrid

3.9

(23 reviews)

A woman there when I went in the morning was so rude. She was wearing her hair up and was short and…read morewas an absolute asshole. I just needed help and she had a lot of attitude and threw in rude remarks.

This review is for Katherine. She was very helpful in finding all the sizes I needed, and even made…read moresure to know when the sale ends and asked to verify the end date of the sale. I loved coming here. I highly recommend asking for her when you need help she was able to locate items and even order them online if I could not have them in the store Ready, she was very knowledgeable and friendly. I would like to praise her for her hard work and my experience was so wonderful. I will be back soon at this location, only because of Katherine.

Columbia Factory Store

3.4

(71 reviews)

After decades of buying most of my outdoor active wear here, including 4 pairs of boots 10+…read morejackets, countless shirts and other items, I'm done with this company. The quality, and the service have gone downhill, they no longer care. I recently purchased a pair of new hiking boots at this store, wore them once then tried to return them 3 days later. Apparently the signs which they have in front of each register that say "IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE YOU MAY RETURN IT FOR AN EXCHANGE OR REFUND WITHIN 60 DAYS" doesn't mean what it says. I was told since I used the boots they couldn't take them back. I demanded a refund, and eventually the manager. She told me the return policy clearly says they don't take back used merchandise. I asked "where does it say that" she said "it says it right here", so I paused briefly and read the whole policy. She pointed to the sentence "Purchases of irregular quality or defaced-label items are not eligible for return". It doesn't say anything about used. I explained "that's not what that says. If they didn't want used returns, they would use the word used". Eventually after some fussing she refunded my money. I asked for the 800# to corporate. I called them later, and got some illiterate person who didn't speak colloquial English, and was speaking so quietly I couldn't hear. I hung up and called a second time, got another whispering person. Hung up, called a third time, the third time at least I could hear them, but their 3rd world English was poor, and I'm not 100% sure they escalated my problem to anyone. I got an automated email and no follow up. I am now 100% done with Columbia. Product quality issues repeatedly, warranty refusals, poor customer service, arguments over wording of return policies. Forget it. REI is a much better value.

Very happy with this location. Helpful employees and nice selection…read more I got a good deal on 2 pairs of sandals, but was also admiring some of their jackets. Some other outlets in the Citadel barely offer deals (you call that a sale? That's like 10% off!) Columbia was one of the few that I, a shopping fan, would deem a true factory store or outlet.

Finish Line

3.0

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I wasn't really planning to write a review but I want to give credit to where credit is due. I was…read moresatisfied with the service that I got. The staff at Finishline are pretty helpful, patient, chill, and even help you when it's closing time. I've been to two other shoe stores, and Finishline earned my business. *Good exchange policy. I exchanged my shoes twice (made like 4 visits) cause I'm very picky but FL understood and gave me all the time in the world. Thanks again for putting up with me lol. God will bless the employees who really care about customers.

I called customer service and they told me they have no price match (Even Foot locker has price…read morematch. I got the WSS flyer and, If I bought the shoes at WSS I would have saved $20! I will always check WSS from now on. No price match bad company.

Industrial Shoeworks

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