I know they just opened but they were obviously unprepared for a crowd. The drive up window is located on a very busy street corner which means its hard for them to hear you order. I was ordering food for my family for dinner- burgers, chili dogs, onion rings, shakes and 5 orders of fries. The woman taking the order seemed upset by the 5 orders of fries. Upon getting to the window she retook my order and when I got to the fries she again seemed upset and then said her fryer was broken so no fries or rings. Now the problem with this is that they have you wait at the window for your order. I could clearly hear people at the walk up window being asked if they wanted their burgers now or in a few minutes when their fries were done. I could hear the guy behind me order fries and the woman saw me notice and turned away to give that part of the order to the cook. So it wasnt that I didnt get fries its that tgey obviously lied and didnt want to do 5 fries. As for the rest of the food it was ok, not bad, not great. Portions are small so be prepared for that. It's snack size if you have hungry teens. read more

Gotcha Burger was meh...okay...We got the cheeseburger and fries. Both under seasoned. I love fries so they were good but nothing special about the burger. The wait was long and the service was nothing to write home about. I think this place has the potential to be better. We were excited about trying Gotcha but unfortunately it will not be a place we are dying to go to any time soon. read more

Unfortunately they were out of all their sides so I was just able to get bacon burger, but it was so good !! Restaurant quality but fast. Also really appreciate that they are open so late. I came here after I got off work at 2 a.m. and I will probably start coming after work more often. read more

I had dinner there the other night I got two other big hamburgers and fries and I think it's the best in town. You can't go wrong the price is excellent. I had dinner there the other night I got two other big hamburgers and fries and I think it's the best in town. You can't go wrong the price is excellent. read more

Just got done eating here for the first time. Hands down the best burger I have gotten in the area. The fries where perfectly cooked and the burger was as well. There was an attention to detail that is sometimes missing but they nailed it. They people were amazing as well. It was a good time and very reasonable on prices read more

Wow! We were going to try them about a week ago, but the line was long, and we were hungry. Tonight, about 8pm, they weren't busy, so it was time to take the plunge. We ordered the deuce-deuce (hamburger with cheese, two patties, lettuce, onion, tomato, and special sauce - ketchup and mayo based), a bacon deuce, onion rings, and chili fries. The total was less than $20 (seriously!). We made special requests (no onion-tomato on one, extra crispy bacon on the other, and no pink on both. Everything was exactly as we ordered and tasted great. The burger buns are kinda like Kaiser rolls. The patties had great flavor and an awesome crust on the outside. The onion rings were crisp, well-cooked and well seasoned (they were actually my favorite part of the order) and served with the same special sauce as fry sauce. The chili cheese fries were good, but my least favorite of all we ordered - crinkle cut fries topped with something like a cross between a light mole/enchilada/tamale sauce and chili. They were fine, but everything else was just awesome. From order to food was less than 10 minutes. The waitress was friendly and helpful, and it's clear that while they're still working out all the kinks that come with serving food professionally, the food is on point and they're working hard on everything else. We'll try a strawberry shake the next time, and maybe a chicken sandwich just to check it out. MAYBE I'll try a hot dog just because everything else was so good. Whatever else it is, my next order will be soon, and I encourage everyone else to hit them up. You won't be disappointed (especially if you get the onion rings!). read more

Best burger in the REGION!! Skip the In-N-Out north and south and Burgervilles. Gotcha is worth the wait!

Food tastes great, service is awesome (the workers are great) and the prices are good! Love that they added a drive thru!

Chilly cheese dog arrived soggy affff, chicken sandwich didn't have lettuce or tomato.

I'm not sure if I came on an off day, but I found the food to be just okay. There was quite a line when we stopped by for a late lunch. Maybe that's why our food came out lukewarm and tasted like it's been sitting on the griddle for way too long. The burger I had was okay, but nothing to write home about. Perhaps getting the a fresher product would have left a better impression. The staff members were friendly and helpful, but they definitely seemed overwhelmed. The prices are great so I may try to stop by again another time when they're less busy. read more

Good food but TERRIBLE customer service, walked up to the window to order and waited more than 3 minutes before I was noticed due to the music being so high. If you drive for any delivery service I highly advise avoiding this place as I overheard the owner's son, who's one of the two partner's tell a delivery driver who was frustrated for waiting more than 30 mins to pickup an order, if your a deliver driver and picking up an order then the walkup and drive through customers take priority even if you've checked in and 10 customers come 15 minutes after, they'll cook all the drive thru / walk up food first, then once everyone clears out they'll start cooking your delivery order. read more

Best burger and best value. I got the Deuce-Deuce. They are doing great work! Will come back again and again.

Burger was actually quite tasty, which I wasn't expecting. The wait was definitely at least 20 minutes, and the system for having cars pull forward could be more organized. With a little fine tuning I think this could be a great spot! read more

They have the best burgers and fries ...everything's fresh, not like the other fast food chains that are absolutely gross! The owner saw me pull into the parking lot with a flat tire and ran over and asked if I needed help to change my tire. He did the whole thing for me and refused to take any money. I found out that they are family owned and are just really nice people. The food is always great and they always make it to your specifications, so if I go out for a quick bite I always drive to Gotcha instead of any of the other fast food chains. It's less expensive and definitely worth driving out of my way to go there! read more

The people are friendly and it's one of the best burgers I've ever eaten definitely worth the wait

Amazing food and staff. First burger joint I've enjoyed in Eugene in a long time! Great atmosphere and even better burgers!

For those of you who remember stopping for burgers before fast food chains, you can get a good burger and a dose of memories. Well worth the stop. read more

Most of our food was pretty good which included a mix of cheeseburgers, hamburgers and fries. However, one of the patties of the double double burger was incredibly undercooked. We would maybe give this place another try but would check burgers before leaving. read more

Gotcha Burger - Double double with raw patty. - Food Trucks Near Me - Eugene, Oregon

I found their food delicious. Seriously, I drove from Springfield and went ahead and ate my burger on the way home. It was still hot and each bite was a different flavor of what the things were on it. The french fries were seasoned so wonderfully. I did drive back one day when I expected them to be open so next time I'll check. Can't wait to try it again. read more

The service here has always been great and their food comes along with it too. It takes a lot of heart to work so late in the cold here and they definitely have a bright future ahead of them. read more

Fantastic burgers. This was our first time here and it was great. I had a cheeseburger with onion rings and my husband had a deuce bacon with fries. The drink menu is very limited and would have liked a diet option or water but other than that great! read more

I don't get it? Grease on top of grease and the sauce is oddly sweet. Tonight I watched one of the owners forming raw hamburger, putting it on the flattop and proceeded to the cold side to finish other burgers, adding lettuce, tomato and onions all without changing gloves. The hand sinks in the cart are draining directly into a dish bin, that's overflowing onto the asphalt below the truck and running into a puddle under people's feet at the ordering window. This place is a health code violation and unfortunately is going to make someone dry sick or possibly worse. read more

Their burgers are awesome. The buns are toasted nicely and I love the thousand island sauce. Their chili cheese fries are a bit small and a little salty, but definitely also a good choice. The Philly is also good though very messy to eat. I will definitely go back and try one of their chicken sandwiches. The drive through seems a little weird so we just walked up to order. It took about 15 mins for our order to be ready both times we've gone. read more

The burger my friend got was really good! He loves this place! Is there a plan to add a veggie/impossible burger to the menu? Just curious because I really want to try it but I don't eat meat. read more

The guy takes our order, tells us to pull all the way up to the right, We do. We wait 1/2 hr or so, no food brought to us, I go up to the counter and ask if we were forgotten, they can't find our slip, the order taker finds it in the trash. The guy says we pulled up to far? They finaly bring the food, as ask the Gal if the oreder was complete, she says yet, we head back to work, missing 1/3 of our order. We try calling, no answer on any of the phone numbers, we get there, there is 3 people at the window, so i step up on the stairs at the side door. I tell the Gal, i asked you if my order was complete, she says I gave it to you, I start telling Her what is missing, a guy intterups me and tells me to back down, back down, I said I wasnt willing to stand in line again after waiting 45Minutes for my food. He reaches inside, hands me a box, tells me i think this is what you need, I said what about the fry's, she gets some fry's and hands them to me, says have a nice day. There was no apology at any point, just blaming us for pulling up to far, as we were instructed. The incompetence, the cold food, the nasty chili cheese fries, and an hour of my times waisted, all because I wanted to treat the guys to lunch. read more

Great food at a great price. There will be a wait, so prepare for that ! Definitely don't sleep on this place !

Great food at a decent price (which is hard to find these days). The onion rings are especially good.

Holy moly I am beyond impressed I mean seriously they have probably one of the best burgers I've tasted in a very long time and I'm not in California. A group in Southern California and I can tell you this reminds me of In-N-Out Burger when they first started not that commercial conglomerate that they are today. I think this place needs to advertise a lot more because men do they have a tasty burger. I would suggest putting logos on the bag and getting their name out there online a lot more TikTok videos man people need to share this really this place is really great thank you guys for being around and I definitely dig the vibe I can see this becoming a big company one day!!!! read more

Great food! Hard working people who are kind and upbeat without going overboard (like certain sugary coffee kiosks). Definitely worth the wait. read more

Sucks that I have to write this cause I like there food they jus NEVER meet the specific requests I make sometimes, sometimes I want pickle sometimes I don't want the special sauce. Or sometimes it want a drink and they never remember my drink. Today I went back cause they didn't make my burger how I asked and they still made it not how I asked so I hope there boss or someone sees this so they can hire people who bring the drink out or make my burger how I ask them too. read more

Gotcha Burger - I asked for pickle that's it cmon guys 2nd time around too - Food Trucks Near Me - Eugene, Oregon

Best burgers in town and for such a great price! I love that I can go day or night and the food is always so much better than I remember. I don't want to get a burger anywhere else. This is the new spot. read more

Food and service was amazing! Definitely going back! The burgers were delicious and the food was hot!

Never have I been disappointed, always consistent with the quality of their food, which I would give a solid 5 of 5. Prices are super reasonable. Workers are friendly and charming, and work hard. read more

My husband and i have passed this place and always wanted to try it. Tonight we did and Omg the burgers are so good! Fries are amazing as well! The menu doesn't have too much but also not only three items it's a good selection! Also that they have covered outdoor seating and a drive thru is so amazing! As I'm typing this I'm craving another burger! No to mention open til 4am?! That's so cool considering nowhere else is open past 9 especially for people that get off work late! read more

The restaurant responded in a favorable way, it wasn't about the food, it was the way the transaction was handled.

Is it so hard to wear hair nets ? My husband Chilli dog had a hair on it it is disgusting . I personally loved how that burger tasted but I refused to go back until I see the cookers wearing hair nets , minimal cooking hygiene requirements. Not risking to get hair on my food. read more

I went today for the first time with my son. It sucked entirely!!!! The wait, the ghetto-ness of the hamburger "meat log" coming out from a different building, including fries. I wonder if they even have a business license, very questionable. And the worst part besides the crap food was NOBODY had a hair net on, I'm talking 6 people in this little square box. It was trash. DON'T WASTE YOUR TIME AND MONEY!!! read more

Fry's were boring and chicken sandwich was very salty. To be honest it was quite awkward to wait 20 mins for your food off to the side in your vehicle. read more

If you are a student listen to brother Declan. Gotcha got you. The best cheap burgers out the to get you on those late nights.

First an last time coming here!!! Saw the customer before us throw change at what appeared to be the manager. Then we hear him start arguing with the order taker over the situation. She comes over to take our order I noticed her hands shaking and has to tell them to be quiet so she can takes our order. We were disappointed they were out of shakes and chili for dogs and fries but at least we were told about those, we paid she was nice but then we wait 15/20 minutes for 2 hot dogs with ketchup mustard and relish, only to get home and see they either forgot or were also out of relish. The place looks cool I was not impressed with the behavior witnessed or the mediocre food. read more