I went to this place on Thursday to get my nails done. My whole set was completed before a couple of ladies who walked in before me. I was suspicious of this and realized I didn't get the typical cuticle trimming, nail filing/trimming, etc. The tech, Trang, who did my nails just went into the process of gluing the tips and dipping. I was informed days later when I called to inquire that dip powder is not considered a manicure, but yet they charge $35 for a full set? I also didn't get the complementary mini hand massage that I always get at other salons. I don't know if this is customary for dip powder at other salons, but that was what I was told here.
Although the set was done quickly, I was initially very happy with the color and the shape my nails turned out. I will give only that much to Trang.
No more than 24hrs later (Friday afternoon) the top coat of my nails were completely scratched up. Part of the powder of two of my nails had chipped off. I called on Saturday morning to ask about this. Although I never got dip powder before, I've had others such as gel and colored powder. I know that the top coat shouldn't have scratched like that and the powder shouldn't have chipped. I understand over time, probably. Not in 24-48hrs. Kevin was completely understanding and told me that my nails definitely shouldn't have done that. He told me to come in as soon as I could to get it fixed.
I came in at 3pm. Kevin took a look at my nails and understood why I was not happy. He told the original nail tech that I came in to get my nails fixed because they were scratched. Trang proceeded to speak in Vietnamese, accusing me of bumping into things or doing too much. That's why I had scratches like that. I got really upset at this point and spoke up (yes, Trang thought I couldn't understand her. Surprise I'm Vietnamese.) to let her know I haven't done anything to warrant the amount of scratches and chipping that I had. She proceeded to walk back to her work station and complain to her coworker, Evan. Hello, I'm still sitting right here and I can hear everything you're saying. Her friend, Evan, one point even came over to try to fix my nails and also said I caused the scratches because I probably showered and used too much soap. Um, excuse me? So am I supposed to only shower with water?
Worst experience ever. Your techs definitely need some customer service training. Don't blame the customer for your obvious lack of skills. You shouldn't be speaking about customers in Vietnamese either. You'll never know who can understand it.
The only reason why this place even gets two stars is because Kevin was good at his job. He was accommodating and spent his time making sure my nails were the best when I left.
I definitely wouldn't recommend coming here unless you get someone other than Trang and Evan to do your nails. My friend had her mani and pedi done by two other people and hers turned out great! read more