Not sure if another bad review will do anything to do this business as they already have quite a few, but I might as well add mine to the pile. This company is one of the worst online retailers out there (see other reviews as well as do a Google search), only wish I would have done some research on them first. I purchased a pair of headphones online for a price that was about $40 less than what other online retailers sell them for. Seemed like a good deal, purchased them and excitedly waited. The wrong product shows up; same brand but a much lesser model. The contact begins, back and forth for 3 weeks, finally got them to state they would send me the model I ordered once they received the incorrect model. However, once they received the incorrect model, they refunded the money and the case was closed, they are no longer interested in helping. The correct model I originally ordered is still being listed on the site at the same price I paid, which is a little frustrating. They are either very unorganized or use a bait and switch tactic that sometimes works, either way, I would highly recommend not doing any kind of online business with them. read more

They were able to help me change my order to overnight seamlessly not to mention having what I wanted in stock and provided some great free accessories at no extra cost! read more

I ordered a camera September 29 and was told delivery would happen between October 3 and October 5. Today is October 5 and my order has not even finished processing yet. I called customer service and they tell me probably another week before I get my camera. Very misleading, there were other camera shops to choose from with faster shipping, the only reason I chose them is because they lied about their shipping time frame. They also mentioned the delay was due to a religious holiday that had taken place during my order. They said they had banners up all over their website letting people know about the delay. There is not one banner anywhere to be found on their website. If it was delayed due to a holiday it should've been delayed one day not seven read more

I purchased a camera bundle from them through their website and received it quickly. Had problems with a couple of the bundled items so I spoke to them through their Live Chat. Alysa was very helpful and friendly, and was able to resolve the problems for me. I don't understand all of the negative reviews on here as I had a very positive experience with them. Their customer service was on point and I will definitely be doing business with them again in the future. read more

PSA: Beware of Focus Camera This is summarized as best I could, but if you want all of the gory details (including proof of the offer and the used listing described below) they are at: https://scottinpollock.us/focus-camera.html I took advantage of the Panasonic Trade Up offer on a Lumix DC-G9 Camera, but actually it is Focus Camera that took advantage of me. I first filled out the trade in form on their web site. They responded by email within a day, but there was no quote for the mint condition DMC-G85 I planned on trading in. When I responded to the email asking for a valuation, I received a phone call later that day. In that conversation they valued the camera at US$650.00, and that they would offer me 70% of that ($455.00). But a week later after receiving the camera, they offered $300.00, telling me that due to the popularity of the promotion, the value of the camera had dropped. I told her that was unacceptable to me and to return the camera and I would send them something else. She then asked what would it take to complete the transaction as is, and taking them for their word that the G85 did in fact depreciate, I suggested splitting the difference ($375). 4 days later she contacted me with acceptance, and that they would credit that amount to my card (which they did). However... a few weeks later I see a "like new in box" G85 in the used section of their web site (exactly like the one I sent them), for $699.95. So it seems the G85 didn't depreciate like I was told, and in fact, they were selling it for $50 more than the original value they had quoted me. Long story short... they refused to even acknowledge the pricing discrepancy, and just repeated over and over that they credited me what we agreed upon. And now they no longer respond to my emails. I feel they had intentionally low balled me after receiving my G85 so they could strike some kind of deal where they could acquire the camera for less than it was worth, and it clearly worked. Pass it on! UPDATE 10/10/2018: I was recently contacted by the manager of Focus Camera customer service regarding this review. She has apologized for my experience with their company and has issued me a refund of $150.00 ($70 more than their initial valuation). She also remarked that there would be some "conversations" with upper-management of the Used Department so this kind of thing will not happen going forward. I had planned to also send a certified letter to the CEO of Focus Camera recanting my first experience with their company. Would that have received the same result as the Yelp review? Possibly... I know I have achieved similar results in the past. It's unfortunate that corporate America hasn't learned from Jeff Bezos about empowering the people in the trenches to look after the customer, and that this kind of escalation is all too often required. In any event, I wanted you all to know that my escalation of this issue has resulted in Focus Camera doing more than what was right in the end. read more

My entire experience is troublesome and this company is not trustworthy! Focus Camera has sent me an unauthentic and fabricated item. This is considered a counterfeit matter on behalf of this company. I have kept detailed pictures and proof of evidence. In the event, I went and purchased real and genuine Anker Soundcore Liberty Air earbuds from Anker because I was skeptical! I reached out to Anker's customer service and managing department to report this issue. The charging case, the earbuds, the lights, charger, etc., is a knockoff compared to the original product. I want to warn others who make purchases with Focus Camera. I think this is beneath a company to act as if they are selling authentic items to customers who are paying real money and having to endure a loss. This company didn't come to any resolution but, they only assumed I would send it back for inspection. I wanted to save less than $10 and realized it's never worth it when you end up paying the price. After reading several reviews, I'm not the only one who experienced a terrible outcome. I will be spreading the word about this company. Focus Camera should be held liable for their negligence. It is revolting for them to try and "re-sell' this item to someone else by asking for me to pay for a return, extra shipping charges and that it should be in "resalable condition" when they receive it. That's very questionable for any consumer. I will be saving someone from another loss. This company has chosen to make unethical decisions and do bad business, thinking they could fool customers and "cheat" their money. This is unacceptable! Please, go spend your money with a certified retailer and purchase straight from the source. This ensures you're getting genuine items from an honest company! read more

Nearly a couple month ago, I bought a smart cellphone from their online store. It was supposed to be shipped with a free wireless charger pad. First of all, they didn't ship the phone on time and secondly, they never shiped the charger. Definitely a horrible buying experience. read more

This company is not to be trusted! Purchased a pair of Ray Bans from Focus Camera on 6/9/21. What I received from Focus Camera on 6/12/21 were a pair of persols in a Ray Ban box that was beat up with a sticker that said persol on it. Also more writing in sharpie on the other side of box with other product numbers. I immediately reached out to Focus Camera on 6/12/21 and told them they sent the wrong glasses and included pictures of the box and glasses they sent me. They provided me a return label. Once they received their glasses back, they gave me the run around for a week, wasting my time having to do 2 different customer support chats. Then they sent me an email today 6/29/21after ignoring me in the 3rd support chat, stating that THEY received the wrong glasses back and wouldn't be issuing a refund. Do not waste a cent with this company. They have no idea what they are doing. Now I am out $80 for literally nothing but a headache as I don't even have the wrong glasses they sent anymore read more

Focus Camera - The wrong sunglasses Focus Camera sent. Same picture I sent them the day I received them - Photography Stores & Services Near Me - Brooklyn, New York

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Fast shipping! I received my order and it does not work. I have messaged many times and not been taken care of

I ordered a Karaoke machine online from Focus camera. Shortly after I ordered it, I found a better deal, so I knew that I would need to return the machine right when it came. I looked up their return policy which said that I needed to get a RMA number from customer service and pay for my own shipping. Fair enough. Except that after I returned it and had it FedEx shipped and tracked (and thus had verification that they received the return), I didn't see a refund credited to my account for 10 days. I contacted customer service and they kept sending me totally bogus emails. "You were issued the refund on 12/13/14"...Um, actually it's January 2014 right now, that makes no sense. "Sorry, you were issued a refund on 12/13/13"...Um, actually that was the date I ordered the machine, so that's not possible. Finally, after exchanging numerous emails and not receiving responses from customer service, I had to file a dispute with my bank. Almost immediately after my bank contacted them, Focus Camera issued me the refund and apologized that their system wasn't working. This company is shady and I wouldn't recommend purchasing anything from them. read more

I had a good experience. Not everything in the bundle is useful to me but enough items are that I think it was worth the price. I was looking for the specific camera I bought and was directed to the correct page from google so I can't comment on how easy it would have been to find. Checkout was easy enough. Regards. read more

DO NOT PURCHASE FROM THIS STORE. Horrible customer service and DISHONEST advertising. Paid an extra $25 dollars from one-day shipping where the company claims that it ships the same day. Three and a half days later the item can't even be tracked yet. Just now we got the notice the shipping label has been created, a.k.a. the product has not even been picked up for shipping yet. Will never make it to the destination on time. We wrote two emails asking why it wasn't shipped yet and then again if we could be refunded our $25 and finally got a reply saying that no they would not refund us. Lazy and misleading practices, will never purchase from them again. All the one-star reviews are warranted. And note that I very rarely give anyone a 1-star review. read more

The issue was due to the manufacturer and was not at fault of focus camera. I have received the items the next day.

I ordered a Keurig through Walmart Marketplace and the ONLY reason I ordered it from Focus Camera was the guarantee that it would be there before Christmas. I ordered it on the 17th. It shipped on the 18 which allows for 6 shipping days. They said that Walmart was promising delivery before Christmas and not telling Focus Camera. My package is set for delivery 12/29 which is 9 days. She also acknowledged they were getting calls about delivery but it wasn't their fault. I explained I would never have placed an order through them without the Walmart brand and the by Christmas guarantee. The first lady was rude. Her attitude was tough luck. "you want to return it... fine". It sounds to me that they signed up to market though Walmart hoping to expand their business and then low-balling the delivery and figured we as customers would have to live with it. If I want to return it I have to take my time and get an RMA number and then ship it back at my cost. A horrible way to do business. I will never use them again. Virginia read more

Excellent customer service (before and after sale) from Kenneth Falk (sales manager). I have purchased several mirrorless cameras from their online store and they have always delivered as promised. I recommend them and will continue doing business with them. Thank you read more

Placed an order. It was charged to my credit card. I got an email asking to verify my email address, so I did. I went online to check the order status a few days later, and it was just blank? So I called in. They said my order was cancelled. They wouldn't provide a reason. It is now out of stock.. Never again! read more

Great customer service experience with Joyce. She replied my email within minutes and resolved my issue very efficiently. Thank you Joyce!

Well, to be honest, I was a bit hesitant to order from this company due to some of the reviews I had found on the internet. I decided to get a quote on some camera equipment I was in the market for, just to see what kind of deal they could give me. I gave them a call and spoke with a guy named Dan D. who assured me that he could get me the best deal possible. He called me back 30 minutes later and had put together a quote several hundred dollars lower than the other two online stores I typically buy from. In the back of my mind I was thinking "yeah, well they must be grey market or refurbs that they're trying to pass on to me..." I must have asked him no less than 3 times if the items came with a USA warranty and were NEW. He assured me that they were, so I bit and purchased the equipment. No less that 20 minutes later I received a voicemail from another guy at Focus Camera wanting me to call him back. I thought, "uh oh, here comes the up-sale." I called him back and it turned out he just needed to verify some things with my cc....no additional sales pressure, no "I'm sorry we're sold out"....just a quick verification and we were done. My equipment arrived in two days and was extremely well packed. All of the items were brand new with USA warranties, just as Dan promised. I think I found my new favorite camera shop! read more

I don't understand all the bad customer service reviews. I had lots of polite and clear communication with very little issue. I ordered a Samsung tablet and it arrived in 2 days. My experience was great! read more

I bought a headset from them that didn't work, so I called and they gave me a label to ship it back. My issues started when I tried actually getting my money back after sending the item back to them. I reached out several time with each time hearing a new excuse why they couldn't refund my money. It is now 6 weeks after having sent the item back, and I still don't have my $130 back. read more

Ordered a Browning Trail Camera; excellent price, fast delivery, on time. Quality product and great service....what more could you ask for from a vendor ?! read more

I ordered two bluetooth headsets and the one was perfect. The sound is great, it works awesome and we love them. The second set would never sync. We tried everything and they won't go into pairing mode. Focus Camera was awful! Three ignored emails then I went to Paypal. Then, of course they responded but only with a mailing label and a note that it had to have "original packaging". I explained that when one set worked we thought it was us and I tossed all the packaging. They wouldn't even talk to me after that. This all happened two weeks from original order and a week after receiving them. Still no help! Awful customer service! read more

Max helped me on live chat. He spent so much time and effort I've never had a live agent help me this much.. I had to come and rate and comment here. IDK if this is also the place to rate for online service but bought Camera there thanks to Max and so happy with it. read more

Like others, I was hesitant to order something online due to their lackluster reviews. I couldn't beat the deal they were offering on a pair of Sennheiser HD650 headphones however, so I went ahead. Their price was more than $100 off what Amazon was charging. They fulfilled my order same day, shipped it via next day air (for an extra charge) and I received the item in new condition, well packed and on time. I would order from Focus Camera again in the future. read more

Camara arrived timely and packEd well. The entire process was seamless and efficient.

Bought Sony XM3 online in a bundle with the a Sony sports earbud. The discount is really good. Also got free second day shipping by air.

*This is an edited review because despite their rep Darnell being the most polite person ever, their overall performance wanes. I had discount code, that wouldn't let me use the full value, I ordered my product, it was returned because UPS for whatever reason wouldn't deliver to the USPS general delivery, tracked package backed to Focus, still haven't received an email or update that my order is being reshipped. I'm literally calling as I type during hours of operation and it sys we're closed. I just want this whole thing to be over with. Ugh...so much for updating my computer storage. read more

There seems to be a bunch of whiners here. Focus camera did fine for me. Bought a Canon bundle from them. Arrived in perfect condition. My only complaints were the "In stock, Ships today" should really say order 3:00 pm PST.. And after the sale, go back to my account and shows no orders have been placed. Customer service was helpful, maybe not the friendliest. Point is, nothing bad enough to make me order somewhere else. I'll buy again from Focus Camera. read more

If I could I would give Focus a negative star - Be aware - Do not order from them!! I ordered a Sony Cyber-Shot camera kit online with addition accessories and their website specified to be received within 2 days. I called the following day to confirm the order and its delivery date; they assured me, both verbally and in an email confirmation. The next day I still had not received a tracking shipping number, and called again. They reassured me (both verbally and in an email) that it will be shipped that day and arrive on time. Later that evening, I received an email declaring that the camera and kit are not in stock and if I wanted to cancel or wait. After 3 days of correspondence, and day 4 I still have not received my credit. They charged my account without having the product in stock! They sell items with a guarantee in which they do not have and who knows when they will deliver the merchandise. Select a different vendor read more

I ordered a Tripod online from focus camera, it was on sale. When I got it the screw had a problem so the camera couldn't stay up. I called them and asked for a refund and they accepted to give me a refund and I won't have to return the tripod. Good customer service, but terrible quality. read more

Got a pair of sunglasses from a coupon. Coupon was ordered. Glasses were packaged well and arrived faster than expected!

I've purchased from Focus Camera a few times over the past several years. Most recently I purchased a newly released camera model a couple days after release. I did this after the order I'd had with the manufacturer was cancelled and they couldn't fulfill the order for me. Focus Camera had the item available for purchase and it arrived at my home 3ish days after ordering. Upon receipt I realized that they had sent me the correct camera but a fill kit rather than just the body. I contacted them to let me know of the error and see how they wanted to resolve things. Focus Camera allowed me to keep the new kit with the lens and body rather than shipping it back and waiting for another body only to be available. After this service I'll likely be ordering from Focus for my future needs. Thanks Focus Camera read more

During the BlackFriday deals of 2019, a killer Sony deal went up. And I assume that they got overloaded with orders but still managed to handle the situation really well with items being delivered on time. I've place multiple orders with them both online and via Chat. I definitely recommend the chat for a faster delivery experience. The lack of a star is due to their software system online. I think they have issues of processing the orders (the order status rarely changes and does not reflect the actual status), and if it works this is a 5 star experience for me. read more

Mr Martin is very friendly found this store at amazon really nice the store people here, the store is located really close to F train (one block). They are so kind and nice , I would come back anytime! read more

Focus Camera - Photography Stores & Services Near Me - Brooklyn, New York

I made a purchase online from California. My item was shipped and received quickly. Much quicker than I expected. With the great price, quality product, and quick service I won't hesitate to purchase again from Focus. Thank you Team Focus for the fantastic service level! read more

This is a personal experience in buying a pair of sunglasses off focuscamera via ebay. Bought a new pair of serengeti and the glasses arrived 1 week earlier than expected. Sunglasses received as described. The price is 40 dollars cheaper than all other online stores so i decided to go for it and did not regret purchasing from them at all. This is based on my personal experience via ebay purchase so your experience might be different than mine but would definitely think of them for my next purchase as well. read more

Got my camera 2 days after ordering it ! Super friendly staff and very knowledgeable :) Thanks Ken for helping out ! I'll be back for Lenses ;) - Jordie read more

I bought a laptop from them on Amazon and it has been one of the most frustrating experiences I've had from Amazon. They sent me a laptop that was supposed to be "certified refurbished" but it didn't work from the moment I got it. I tried to work with them to get it straightened out and I thought we had it settled and then they reneged on their promise after I agreed to remove my negative feedback on Amazon if they provided me a replacement. They received the broken one back and they were well aware of how urgent it was that I needed the replacement and told me the replacement would be shipped within 24-48 hours at most. Well, after 8 days they still had not shipped the replacement and just gave me the run around and I finally get an email today that they aren't replacing it they will just refund my money. They could have done that 8 days ago! The customer service was completely unhelpful and the fact that a refurbished computer is sent out in disrepair says a lot about their company to begin with but then just to string me along over and over again, there is no excuse. If you happen to be lucky enough to buy from them and your product works good you, you are a lucky one. If you ever have any issues though be prepared for a ton of frustration!! Stick with ordering from a more honorable company! Please! You will be sorry Update: After this review someone reached out to me, supposedly to make this right and I was promised a replacement would be shipped out on Thursday so that I would receive it before the weekend. I waited around the home all day and it never came. I emailed them asking what was going on and was told that apparently they are so disorganized that they refunded me instead but I believe it was a vindictive move to make me wait all day Friday for my order and also delaying me from ordering a new one from somewhere else as they knew I was needed a laptop urgently. Also, they may appear to have positive reviews on Amazon but that is because they pay customers to take down negative reviews. I was offered $150 to remove mine. Overall a dishonest company read more

Paid 15 extra for delivery, its been a week and package hasn't hit the carrier. I contacted FedEx and they haven't received any package, focuscamera blames FedEx and is trying to con me out of my money. I just filed with the better business bureau and will do a fraud chargeback with my bank tomorrow. This has been a horror story read more

I ordered a Sony Xperia 10 Plus with a lot of top tier freebies, and expected it to be at my door in 2 business days. Indeed it took 4, and the freebies are not as pictured but instead some knock off brands. The most important thing is the security sticker was tempered. Then I called customer service to address the issue. After an expected half hour wait, the service rep was very rude and denied all of my claims even I have the picture ready. Then she only offering the return to solve the problem instead of working with me and it will take another week on top. A partial refund is also not an option. If this is not for the sake of my gift-card I won't be shopping here. And now the gift-card is gone and I will never shop here again. read more