Great Company, ordered an item from them on eBay, Had issues with delivery and my shipping address they where there to help, received an item in perfect condition as described , would buy again if needed, highly recommended place. read more

I bought an a6300 bundle that came with media editing software about 3 or 4 montha ago and lost the software codes that it came with. Focus customer support responded very quickly to my email and sent me another set of codes at no extra charge. Thank you! read more

Great online shopping experience. I placed a few orders over a few days and the team even called me directly to just verify that it was in fact me who was making the purchases. Some people might find this annoying but in this day and age with all of the online fraud and hacking going around, I appreciated it. I was able to quickly verify the order and it was shipped to me very quickly. All of my orders were shipped quickly. I found that Focus provided good prices and also bundles that included cables or other useful add-ons. I purchased audio production gear and will consider them in the future. read more

I was pleasantly surprised at the wide array of products I was able to find at Focus Camera. The staff was very friendly and helped me find all the gear I was looking for. Will definitely be back :) read more

Like Matt I. of Palo Alto, I was shipped the wrong item on a order placed through Amazon. Their on-line fulfillment business is "Ace Photo & Digital" immediately next door. Unlike Matt, more like Alex S. and Matthew S. I'm local and was able to "stop by" on my way to work. The manager, "Bruce" made every effort to replace my item shipped in error and in fact did so. I am well familiar with stores such as this and if you are not one to bargain ('handel' in Yiddish) you often won't get the best price--I think it has more to do with being well informed about the pricing of the item(s) you want and being willing to bargain than it does what ethnic group you descend from. I've never done business with this company before, but I will likely price items there in the future. read more

Pretty cool guys. I saw a listing for a Pentax lens I wanted on eBay, so I called them up and struck a deal with them for local pickup at a discount so they wouldn't have to deal with eBay fees. No fuss, no muss. I expected them to go cash only for that transaction but they let me charge it, so that's extra cool. read more

Focus Camera - Photography Stores & Services Near Me - Brooklyn, New York

I got a good deal on a product with Focus Camera through Brad's Deals. I received the item on time and exactly as described. I would definitely shop with this store again. read more

Contacted by Joyce from Focus Camera Customer Service department and got price match. Updating the rating to 5 stars.

Be warned. Gave them a chance, and shopped on focuscamera.com. Ordered a product marked new, but received a used, open-box product that was also missing parts. Don't do business with these fools. Lack of honesty, instead of just conducting a legitimate business, shooting themselves in the foot. Filth. read more

Ordered a rangefinder from them on 8/13/14. Email confirmed order that night, and follow up email with "tracking number" sent the next day. After 5 days or checking the tracking number and getting the "no information associated with this number" message, I contacted their customer service line. Was told that UPS recycles their tracking numbers and the information should refresh. Never happened. So I started reading reviews. Scared me. Next phone call to their customer service I was told the product was lost in shipping. I told the CSR that I didn't believe her, and that her company has a terrible track record of delivering shipments. She simply stated she was going to file a claim with the shipper. Would not entertain a refund, so I've initiated a fraud/loss prevention claim with my bank. Will see what happens. Do not shop with Focus Camera read more

Purchased two prosumer cameras from these guys over the last 3 years and had a good experience both times. Most recently impressed with the turn around time of an online order and delivery which was completed 3 days earlier than estimated. I'll purchase from these guys again next time I'm in the market for another camera. read more

Ordered a sog multi tool which was priced about 25% lower than anywhere else I found it the tool came faster than expected and the service and price of this store/site exceeded all expectations can't wait to order more gear in the future. read more

Have good shopping experience with focus camera, get sony A7II with very good customer service from Alysa. thank you very much!

Focus Camera is on a roll ! Aside from having excellent prices on bundle deals with Sony cameras, I just found out today they also have excellent customer service! Particularly from Joyce Perez. I bought a Sony A6500 and RX100V from them more than a month ago but RX100V was not getting too much attention, so I submitted an inquiry online using their off-hours link to ask how to initiate a return for it. I was surprised to see an email response from them just minutes after I sent that inquiry. Then they approved my return without hassle. After a few more minutes, UPS label and RMA were sent to my email. I was expecting a pushback since I was past few days from their return period but boy I was wrong. Talk about making customers happy. Thanks Joyce! read more

Perfect! Their price was the best, and when I ordered it, it was in the mail the same day. (2 day free delivery). I received it in perfect condition. I will definitely consider buying from them again. read more

It's the place to go for awesome deal for camera and accessories!! The customer service is very helpful.

I was having an issue with ordering a lens for my camera. I jumped on chat and was able to get in touch with Max. Max not only was able to fix the problem, they was able to manually place the order for me. I'm so happy they were able to help with out with the issue. It was an unique issue and while it took a while to solve, Max was able to solve it. I will be ordering from Focus again in the future. Their dedication to fixing the situation made me a long term customer. Thank you! read more

I have nothing but good things to say about my experience here. When the A7Riii came out, I couldn't find one anywhere, except here. Called them up and Max helped me out right away. He found the model I was looking for, and even though needing it in a rush was my fault for not pre-ordering the camera, Max made it his priority to get it to me as fast as possible. I'm definitely calling them back for future needs. read more

The cheapest prices don't necessarily give you the best customer service. After buying an expensive digital camera from them, then, soon after, an even more expensive, high-end lens, I was completely and repeatedly ignored by them when I wrote with a question. They had two opportunities to politely respond and simply ignored me. Everyone has products. We can sit on our behinds and order them. It's customer service that really makes for repeat business. read more

I ordered a Camera I've been waiting forever to buy and not only was the camera on sale for the same price as multiple locations but it came in a bundle with bag, card, uv lens protector, extra battery.. wait it gets better. I ordered it on the 4th of July and received it on the 6th. I will recommend to friends and family and definitely shop here again read more

Great neighborhood spot for your camera needs. They have a nice selection online and prices are good too. Had to get a speedlight for my dslr. Got a great deal at the store. Nice to know there is a store close by with such a selection of goods. Great folks at the store as well. Very pleasant to deal with. Would highly recommend. I will definitely be back for my camera needs. read more

If I could give zero stars I would. Saw that they had a mini tripod on sale so I tried to order. Keep getting an error on their web site. Went on their chat section and someone named Ken said the error was because I was using a shipping address different from my billing address. Then he just closes the chat! I wrote two emails to the company explaining what happen and received no reply. I just bought a similar tripod from B&H so Focus, you lose. Never will try to buy anything from you again because of your non-existent customer service. read more

AVOID this company. I bought a 'certified refurbished' HP computer for a good price on their amazon page. I turned it on once, setup user and password, uninstalled the bloatware, and turned it off. I turned it back on a few days later and windows 10 wouldn't even boot. I couldn't even access the diagnostic windows repair pages without getting odd errors, and my manual attempts are running hardware and harddrive checks in the command prompt wouldn't work. I couldn't even enter safemode... essentially windows completely crapped out after running once. I contacted them about a replacement, and got a entirely generic "sorry for the inconvenience, here's a refund label" response. They made ZERO attempt at addressing the issues or trying to reconcile the situation, despite their empty promises of 'customer service'. It was my fault for not googling the company to see too many stories similar to mine. AVOID this company! AVOID! read more

I usually buy camera equipment online, This time I want to buy a pretty new model, Other vendor doesn't have in stock, I called focus Camera last week ,Lucky me, I reach Max, He gave me a lot of information, Also he gave me a good deal and free 2 days shipping, I bought one camera and two body! I will definitely buy from focus camera again, reach Max extension # 8916, you wouldn't regret! read more

They sent me a box with no Camera in it and now are saying they are not liable. I will most likely sue this company.

Terrible business. Terrible customer service. An all-around terrible experience. They lied about having expensive items in stock. They canceled orders without informing me, and then lied about not informing me. They blame everything in covid-19, which is complete B.S. They subscribed my email address to their mailing list without permission. Avoid this company. Total twits. You are better off going elsewhere. read more

Fast shipping. Great product and discounts

I really enjoyed working with them. I ordered a microphone bundle through them via Walmart. When it came, the microphone was defective. Any email I sent them through the diagnosis process was answered in a few hours (very prompt) and they graciously handled my calls as I worked with both them and the original manufacturer to secure a replacement. They paid for shipping back to them, and rushed my replacement. It came today, and I am pleased to say the product works perfectly. Obviously, past reviews do not share my outlook, but I guess the company has listened well to them and have rectified customer service, for my exchange with them was pleasant and courteous. Thank you Focus Camera! I will recommend to others. read more

Yes I read the reviews before ordering. Something is odd when they are either 5 star or 1 star with nothing in between. I know from experience that some folks will never be satisfied regardless of the experience. After all its New York; you order a sandwich at Essa Bagel, you better have your order straight or you get yelled at. I ordered a Canon Powershot bundle and it was shipped promptly and packaged well. I did not get an email stating the shipment date but I can live with that. At their prices, I'm a fan. read more

I ordered a keyboard from "Lifestyle by Focus," that is Focus Camera's Amazon storefront. When Amazon shipped the order from their warehouse, I only saw one part and contacted Amazon immediately - and they could not locate the rest of the order. They told me to contact the seller. I did, and connected with Customer Service Specialist Kevin G. at Focus. Kevin heard me out and got approval to replace the items that Amazon failed to ship. He advised on when they would arrive, and they arrived on time, without any further hassle. The fact that Kevin took the time, thought through the options and escalated for approval appropriately is what makes him a great Customer Service person. Good interaction with Focus. read more

the item is great but the package only included one airbag at one side and the other side has a large empty space, which made me worried about if the item experienced violent transportation. read more

It was great working out my situation with Joyce! She is very helpful. Thank you so much.

FOCUS CAMERA is a SCAM OPERATION. Ordered camera related product and they charged my account but did not send the item. I received a FedEx tracking number and two updates indicating the item was shipped and left carrier, another it was in transit and would be delivered on May 4, 2019. The item was never shipped so the FedEx tracking was fabricated. They then revised deliver for a week later on what was an Amazon Prime sponsored sale. I had Amazon intervein to correct the bogus charge on my account. Stay Away from Focus Camera. read more

Tried to checkout with 2 different cards, both declined without any reason but my card has been charged, got an email from customer service that I need to call verification department with a specific ext. I called in and talked to a guy named Nat Ehrenreich, he talked to me like I am making a big mistake and asking him for help, he keep saying my cards were declined without any help or explanation, then he say bye and hang up on me in the middle of the conversation, bad customer service, at least on the phone. Not sure how they got Google trusted store logo on the website which was the main reason I trusted this website from the beginning. read more

Not a good experience at all. Bad customer support and poor communication which takes forever.

I ordered a GH5 camera off Amazon. When I received it, I quickly realized that it was not what I needed for my purposes. After reading the terrible reviews, especially about issues with receiving money back from returns, I decided to drive 3 hours to BK to ensure my return went smoothly. When I arrived, I was instantly greeted. Once I explained my reason for return, I was reassured that I had purchased the wrong camera. He could have tried to upsell me, but he didn't. They happened to have a FZ2500 that I was interested in. He let me try it out, showed me how to best use it, and threw in some extras with purchase since I drove so far. He assured me that my refund would take 3-5 business days. This was Friday. On Tuesday I got the notice from Amazon, and by Thursday, the full refund was in my account. read more

Ordered a product from the site and didn't receive what I expected so I contacted support and worked with Darnell who was very helpful and seemed to be interested in actually solving my issue. I received a credit to compensate for the mistake and appreciated them making it right without me having to go through a bunch of escalations, managers, etc. I will order from Focus Camera again because when mistakes happen/things go wrong, it's nice to know there are people on the other end empowered to solve the issue rather than just reading from a sheet of rules. Customer service issues are not always cut and dry. read more

Went in to the Focus store and there was a Sony rep demoing the new a7RIII. Got my hands on it for the first time and everyone was really helpful. This is my new favorite camera store! read more

Focus Camera - Photography Stores & Services Near Me - Brooklyn, New York

I ordered directly from the website, so I cannot speak to others who seem to have problems when ordering thru third-party shops. I had pre-ordered a Sony Xperia XA2 Ultra from Best Buy on February 7th. The release/ship date was supposed to be February 16th. I checked my email the morning of the 16th and found a message from Best Buy that stated my order would be delayed in shipping. No reason given. Frustrated (I wanted this phone yesterday!) I Googled for another retailer. Found it on Focus Camera's website for the same price, but with two added bonuses: no sales tax (Best Buy charged me $35+ sales tax) and a FREE pair of Sony MDR-XB510AS Extra Bass Sports In-Ear Headphones, which are $59 themselves! So not only did I save money, I got a great little gift to go with it! I ordered, literally, at 6AM on February 16th, and by 12PM I had an email with a UPS tracking number letting me know my order had shipped. I was very impressed. I received my phone today, the 20th, and I'm very happy with it. I will definitely order from Focus again. My experience was fantastic. read more

I don't know where to begin. Max has come in clutch throughout today with my purchases. He has gone above and beyond not only on one occasion but two. He made sure I got the best available deal on both of my purchases. He is attentive and charasmatic through a customer service chat. Who thought that would have been possible? Like he made me want to buy him a drink or something. Best customer service I've ever received hands down. To sum it all up it's like we established a bromance today even though he took a substantial amount of money from me today. I'm glad I went to Focus instead of B&H or Adorama today. Thanks to him my birthday will be rememberable and I will be able to capture these moments with my new gear read more