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    P.C. Richard & Son

    3.8 (266 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 2 months ago

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    Kathryn B.

    I have had a very SHOCKING experience with P.C. Richard that I want to warn everyone about. I purchased a refrigerator from them and purchased "Haul Away" so that they would remove my old refrigerator. The delivery guys came on 9/20 Friday and apparently didn't want to hassle taking out the old refrigerator (they said they had no tools, they said it would 3 guys etc.) and said someone would come later in the day to take it. I called customer service and they said "No, we can't take it till Tuesday". So that's 2 refrigerators in a tiny kitchen for 3 days with no access to my kitchen sink. When I said I the delivery guys said someone would come the same day they said "we have no control over the delivery company". I went to the store at 79th and Broadway and same story, "we have no control over the delivery company". So since selling appliances means delivering them, I'm shocked that P.C. Richard has no control over the delivery process. Interestingly, when i went up to the store I met a couple outside the store who said that they had a refrigerator delivered that same day by P.C. Richard and the delivery people tried to shake them down for $100 in cash saying something vague about "wires". They called their super and then the delivery guys reluctantly agreed to take their old refrigerator. So since I couldn't live without a kitchen for 3 days, I took the doors off the refrigerator myself (didn't think I could do it but WD-40 came to the rescue!), paid my super's assistant $40 to help ME take the frig downstairs (clearly 3 men not necessary!) and put it on the street. So its still there and HOPEFULLY it will be removed by P.C. Richard's delivery company tomorrow. If they don't remove it I will deny the charge on my credit card until they do. P.C. Richard has been in business since 1909 under 5 generations of the same family. But with this kind of "customer service" they won't make it to the sixth generation.

    I'll take Richard you handle the son
    Fox E.

    I was going to make a sexual comment about this store, such as Richard Gere and his gerbils, but it wouldn't be very PC. Let's ask Gere what he thinks. Would it be PC, Richard? Nope. This is located right by the Barclays Center in Brooklyn and it has a really good reputation for doing good work on PCs for good prices. I guess the main problem is that there are teen kids working in their basements and garages and in little one bedroom apartments all over Brooklyn - or out of their parents houses even - and they can give you much better deals probably, for better work. Having said that, I like this PC Richard better than all the others that I've been to. And the other reviews reflect that.

    The ice maker, frozen solid, one month after the warranty expired.

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    We're happy to hear that, Sandy! Thank you for shopping with us!

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    Ask the Community - P.C. Richard & Son

    Review Highlights - P.C. Richard & Son

    Going to renovate our 3rd floor unit next and will DEFINITELY GO BACK THERE AND ask for SAYANI again.

    Mentioned in 11 reviews

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    Expert Appliance Center

    Expert Appliance Center

    3.6(76 reviews)
    0.7 miCobble Hill, Gowanus

    Very disappointed how they treated a now former long-time customer. I called for troubleshooting…read moreand repair of a leaking dishwasher. Being handy, I had changed the door seal that corroded with a brand new original factory seal but still saw a small leak so i called Expert who I used many times before. They sent their dishwasher "expert" who said the seal was perfect, fiddled around, and when he could not fix it, said try it for a couple of weeks to see if seal molded into place, but he didn't think it would so plan to buy a new dishwasher. I told him it looked to me like the door wasn't sealing tightly enough and he insisted it would not turn on if that was the case. A couple of weeks later the leak persisted so I called back and spoke to a manager who said if the tech couldn't fix it, a repair wasn't possible. He said they'd send the same tech out again but he insisted he was positive no repair was possible and there would be another charge. I called a local competitor who did exactly what I suggested to Expert in the first place -- make the door seal tightly -- and what do you know-- no more leak! Of course, now having two techs visits I paid twice for a repair that should have been done the first time. I contacted Expert last week via their online appointment site asking for an apology and for wasting my time and money and a refund. No response. This is no way to treat a 20+ year customer. I'll never use Expert again and will make sure I suggest their competitor to everyone I know.

    Had this company come to my house on a referral from Choice Home Warranty. I had a slight leak…read morecoming from my expansion tank for my boiler. It was a small, pinhole leak. The guy takes one Quick Look at the label on the tank and says "oh, Taiwan, poor quality". Don't ask me how he could determine that just by looking at the outside of the tank. Everything I've read about the average life of an expansion tank says five to ten years. This expansion tank lasted over 13 years, so how could it be "poor quality"? Based on the information that this contractor provided Choice, they denied my claim. Meanwhile this contractor took my $85 and provided nothing in return! DON'T DO BUSINESS WITH THIS COMPANY!

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    Expert Appliance Center
    Expert Appliance Center
    Expert Appliance Center

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    P.C. Richard & Son - appliances - Updated May 2026

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