The long-time family run business of Park Slope Plumbing Supply is an exception group of folks. I highly recommend them to professionals and plumbing neophytes like me. We did a complete renovation 2 years ago and they did a terrific job of guiding me thru the process without making me feel like an idiot; pricing was quite competitive. Recently, I misplaced a hard-to-find custom bolt for our Toto toilet bowl. They ordered the part but when they found out it was back ordered by the manufacturer, they gave me the part from one of their display models. I don't think the national chain competitions would think to, let alone do that. Tony from Windsor terrace. read more

Definitely my favorite place to buy plumbing supplies. Everyone is just so knowledgeable, friendly and helpful. We live in an older building that require plumbing parts that are not readily available anymore but we can always count on Park Slope Plumbing Supply for all our replacement needs. We can always count on them to help us with any an all our plumbing issues honestly. That is why we go out of our way to come here because we notice that if they do not have the parts that we need no one will. read more

So today I stopped by for some help. They told me to order the part online. I really hate when you take the time to go to a brick and mortar store, and they just tell you to get it online. I got the impression that they prefer to work directly w plumbers and contractors and don't care about smaller sales. read more

We have Been using another plumbing service for twenty years, but on a recent Saturday night we were experiencing a blockage in the system causing backup / flooding in our basement. Our plumber didn't respond to our call and we began to look for other companies we found on the internet. Park Slope Plumbing was the only company which responded that would come to us on Saturday nite. The service person quickly identified the problem, took about an hour to remedy the situation and helped us with the immediate clean up. The dispatcher and the two service personnel were professional, efficient, and were very reassuring. We'll be using Park Slope Plumbing from now on. read more

They were very helpful in selecting the parts for our project. However, when our sink arrived with pieces missing, they took a very lackadaisical attitude and refused to expedite the delivery, causing us to bring back our contractor at considerable expense. read more

I was in a tough spot where I needed a bathtub with very short notice (shifting timelines, uncommunicative contractors, etc.) for a bathroom renovation project and Randee and team were able to not only help me out, but also assure me that these types of projects hardly ever go down exactly when and how they're supposed to. I'm a novice, so their calm, cool and helpful manner was very much appreciated. Highly recommend these guys. read more

My stepfather, who's been working as a plumber for over 40 years, was helping me put in a new sink and vanity in my apartment this weekend - told me he needed some close fitting brass nipples (2" or shorter) to realign the pipes and make sure we didn't have to break the vanity shelves to fit it in. I knew of a number of hardware stores in the area, but he was pretty sure that a supply house would be our best bet for something like this. Long story short, we came here and they couldn't help us - they were able to give us exactly one of the four parts we needed, were completely sold out otherwise. Staff seemed unconcerned and annoyed that I interrupted them and had an actual follow-up question about different size options. I had to hoof it up to the hardware store just before closing, where they did indeed have all four parts we needed. I didn't think all that much of it at the time, but my stepfather was pretty irate, and thought it was ridiculous that the supply house wouldn't have with what are apparently pretty standard parts--especially since we didn't give one fixed size and could have used anything up to the 2". Now, there are fortunately some great, old-school hardware stores in this neighborhood but, yeah... when you have to rely on a general store over a specialty store, it does kind of make you wonder what the purpose of the specialty store is, doesn't it? read more

We needed help designing a custom glass shower surround for an old shower. My late contractor, Larry Curato, ordered all of his fixtures and supplies from Park Slope Plumbing Supply. I was a little unsure about how to get this project done, but I knew that Larry trusted them. Randee at Park Slope Plumging Supply sat down and helped us take the project from a sketch to a custom shower stall. She was a huge help, and Park Slope Plumbing contracted with a fantastic glass works who came in, measured, crafted, and installed a perfect glass stall. We got exactly what we wanted. Thank you Park Slope Plumbing and Randee! Sarah and Allen, Cobble Hill Brooklyn ( real people, real customers, really happy)! read more

Nicest most helpful guys anywhere. Tom is the best . I visit Brooklyn from Texas and somethiung always needs fixing. I get treated like a longtime regular customer every time. read more

Ladies, if you're tired of being talked down to or otherwise patronized by the Sweetheart Treatment™, look no further. My concern with choosing the right boiler for my first house was met with respect, patience, and empathy by Bennett over the phone, and later, Tommy (the owner), in person. There are so many Plumbing Supplies to choose from in Brooklyn, alone. Time is money, I get that, but after days of research of my own, I still had questions and found that a lot of the jerks who work at these businesses don't want to take the time to actually listen to you as a lay(wo)man customer and assume that you know nothing and are wasting their time. Bennett and Tommy both caught on quickly that I'm no dummy and were able to skip past the basics and get into the details of the questions I still had. More than that, they offered me kindness and good humor which is just what I needed after a long week of not making progress. It's not every day that we make consumer decisions that in theory should last 30 years (with solid upkeep). I was able to do so with Park Slope Plumbing, feel confident about my decision, and leave knowing I can call them back whenever I need something else plumbing related. Definitely the start of being a lifetime loyal customer. Tommy, thank you for your heart, thank you for your expertise, and thank you for bringing guys like Bennett on the job who care about quality customer service like you do. read more

I just bought a gorgeous Grohe bathroom set from Bob. The prices were fair, we went back and forth with the delivery, the product, me second guessing myself on the cost of the shower head (i somehow forgot to include hardware in the reno cost of a bathroom)- but in the end I felt like I was getting a high quality product at a wonderful prince. Bob was not pushy at my first visit- everything he said about the brand and price I googled and he was spot on- which is why i felt comfortable making the purchase. We went to the Kohler experience store in NYC and everything that they showed in this price range didn't even compare. We went for a gold Grohe rainshower to compliment our Brooklyn Brownstone and i am so excited to see the final product. Their was one part that wouldn't be delivered on time and he even suggested ordering its on Amazon (his price was actually cheaper) to ensure a timely delivery and to avoid further delays with my bathroom. They appreciate smart consumers and there was something about handing over my credit to a local shop that made me feel good about the transaction. As a new homeowner, I will 100% be a repeat customer. read more

I needed to replace a connection piece for my heat pump and my neighborhood hardware store said it was pretty specialized in that my best bet would be to go a plumbing supply place. When I walked into Park Slope Plumbing Supply, I noticed the store was flanked by display/ sales area for kitchen/ baths which I had thought was cool - these guys are not only vendors, but contrators themselves. I handed the piece to a gentlemen who looked pissed off and more interested in his blackberry, stating "we don't have it". He handed it to an older gentleman who took it to the back to look for it. A few minutes later he confirmed they indeed did not have it. read more

Park Slope Plumbing Supply - Part showroom/ office, part hardware store - Kitchen & Bath Near Me - Brooklyn, New York

This supply company had everything I needed and the service was OK

Had a typical home improvement problem, where I tried to upgrade something (under sink water filter), broke something in the process and made a mess. Long story short I had a broken 3/8" PVC pipe (under pressure) which I needed to cap off so I could keep using my kitchen sink while waiting for a competent plumber to fix what I had broken. The guy at PSPS not only found all the parts I needed and sold them to me for $12 he told me exactly how to do what needed to be done and why it needed to be done that way (brass cuts PVC). You can't really pay for advice like that but when you get it's invaluable. And that's not a service you're going to get from Lowe's or Home Depot, much less Amazon. Highly recommend! read more

I paid a premium and didn't go to Lowes as I thought they would be more knowledgeable and helpful. Spent over $1100 for a bathroom sink console including the sink and fixtures. 2 years later the sink cracked and a chunk of it came out near the drain leaving me with a complex and costly problem. The man who sold me the unit told me they had NO esponsibility for this as my plumber had installed it improperly. He yelled at me and said he was not responsible for the goods he sold and I had to take it up with the manufacturer. He also added "it's all made in China" and that quality was not great and that I needed to call the manufacturer. On doing so, the manufacturer said they had never heard of such a thing happening and that it was not installation. I submitted pictures and no one gets back to me. It will cost over $500 to fix and I have a bathroom sink I can't use. Hate this place and his nasty "not our problem" attitude. read more

I went there twice today to purchase something. Most customers were not wearing masks. Cashiers were wearing masks but their noses were not covered. I wanted to support a local business instead of buying online from a big name store. Cases have drastically improved in the last few days. Family of medical workers here and I'm tired of this BS. Do your part. I went somewhere else. Ask people to wear a mask. We are in a pandemic!!!!!! read more

Knowledgeable! These folks have been a huge help to us Plumbing no nothings. They have superior products which cost a tad more but the advice is priceless. Worth the visit and the price. read more

If you are looking at these reviews, your contractor, builder or renovator probably suggested you use Park Slope Plumbing Supply. Their prices are the same or higher than Amazon or Home Depot, and Park Slope Plumbing Supply will not accept refunds. They'll argue about every aspect of your order trying to convince you to purchase their preferred vendors and tell you anything else will fail. For example, they claimed and argued that American made delta faucets were not nearly as dependable as Chinese made DXV faucets. They will also not provide refunds, a lot of foot-dragging, requiring printed/faxed credit-card authorizations (because they officially only can take credit cards sometimes at their store for a fee), and then negotiate restocking fees. Dealing with Park Slope Plumbing Supply is a nightmare, while the purchasing the same exact supplies from Amazon or Home Depot arrived in a day, were often a bit cheaper, and included free shipping and easy full refunds. My advice, avoid Park Slope Plumbing Supply! read more

I've gone to this place twice. Both times the employees are unhelpful and indifferent. They cater to plumbers and not to the consumer, so I get it: when a consumer comes in they roll their eyes, and take us all for dummies. If you're a plumber it's probably fine, but I would never recommend this place to the consumer or DIYer. read more

They have a really nice selection of high quality fixtures for small spaces at reasonable prices, and Bobby was very helpful in selecting just the right things. Thomas, the owner, also very generously worked with us on an issue that arose to our total satisfaction. Highly recommend. read more

On this Small Business Saturday, I wanted to recommend Park Slope Plumbing Supplies, where I shop for my home contracting business as well as for my own home. Of note recently: after hours of fruitless searching Home Depot, Lowes, and online retailers for a toilet with non-standard height and rough-in dimensions for a client, I walked in to PSPS desperate for assistance. Bob in the showroom looked through many catalogs and called 4 suppliers until he found a toilet that met my non-standard specifications. At a fantastic price. Bob's service ethic can't be matched by big box home improvement retailers. Next time I need plumbing fixtures or supplies -- standard or obscure -- my first stop will be Park Slope Plumbing Supplies. #SmallBizSat #shopsmall read more

By far, the worst treatment we have ever received shopping for our home in New York City. If you have any sense, you will not shop here. While any other store abides by "the customer is always right philosophy," these guys - especially their teenage manager- treated us like crap when trying to return an item...after having spent considerable amounts of cash in their shitty store. They refused to look up our order number, were flat-out mean, and basically said we were not worth their time due to the store being "so busy" at that time (it wasn't). This is after we waited around for half an hour and were going to buy something five times more expensive in exchange. It's their loss!! Stupid people with stupid business management. read more

I can't speak for the supplies as they were ordered and the bathroom renovation has not started but Lisanne was awesome! She spent 3 hours with us furnishing our new bathroom! She was patient and informative. You would NEVER get that type of service in a box store like Lowes. Will add more when the supplies are put in. read more

Another 5 stars for Park Slope Plumbing and Bob. Came in for bathroom fixtures and within 30 minutes, Bob found just the right vanity, steered me to the best choice of shower fixture, and found the perfect medicine cabinet for the limited space I have to work with. Again I found the price to be fair, and when my special order comes in, they will deliver at no charge. What more could I possibly ask for? Can't wait until I'm ready to do my larger bath in the fall because I know Bob will make it very easy. read more

"We don't do anything over the phone" is their mantra. Screw that. Over the years, I've purchased many items from them, until I discovered that it's cheaper, faster, and more pleasant to order online. If they were nicer - i.e., for example, working with someone over the phone... - I would give them a higher score. But, c'mon guys, times have changed, and if you need me to physically go to your store to order a single item, rather than spending 5 minutes over the phone with me, you won't get my business any longer. read more

This place is nowhere near me now that I moved from Brooklyn to Queens. BUT, Lisanne is the best!!! she's patient, she knows her stuff and she'll work with you to make sure you're pleased. The men in this shop are not so helpful. Lisanne is tops!!!! read more

Recommended by my contractor. Stopped by to pick up a polished brass trip lever. James was super nice, patiently found the part, and ran through the varying color combo possibilities with me. After it turned out that I could order the part faster on amazon, he let me know even though doing so meant that he wouldn't make the sale. That is fantastic service. I will come to them in the future for all of my bathroom needs. Highly recommend. read more

They sell pipes. But a few of the sales peeps think they're selling gold. The white guy with the ponytail: short, bald of course under baseball cap...he acts like he looks. If he takes a Dale Carnegie Sales course and is put back on meds, I'll return. Till then, I'll handpick pipes at Blows and Home Creepo for less attitude. read more

While you should not argue with other people's experience, I can't relate to the negative comments. Some of the people working there can be gruff or abrupt but they are a plumbing supply store, not a showroom (despite the products on display). Years ago I called a plumber in because of the on and off dripping of a toilet. I replaced the rubber thing (I am obviously not a plumber) over the outflow and it still would turn on and off. The plumber said I needed a new toilet at $600.000 installed. The guy at Park Slope Plumbing listened to me and sold me a 50 cent part (a stem) that fixed the problem. A few years ago, I bought a new toilet from them. I told them I was contemplating getting a European style toilet with two buttons for flushing. They told me that the main flush used 1.4 gallons versus the newer toilets which use only 1.2 gallons. I figured water useage would average out and the purchase price would be significantly lower. I can tolerate a lot for the sake of knowledge. read more

So as of recent my cheap toilet seat that I purchased from my local hardware store has been giving me some serious issues. It came loose and slides all over the place. When I was walking around the area that this store is located I decided to walk in and take a look at what they had. I noticed that they had insanely high quality products for a reasonable price. I highly recommend this for any and all plumbing products. read more

I am a private citizen (not in the plumbing business) buying what's necessary for a bathroom renovation. These folks are a pleasure to do business with. read more

Lou C is right. It really depends on who helps you. Lisanne worked with me last summer, then my project got postponed. Went back to outfit my entire bathroom (everything except tile). I came in and Lisanne was off...The gentleman who works in the fixtures area was the only one there. (Walk out if Lisanne is not there.) He was on the phone, so I sat down to wait. Twenty minutes later, I went to see if someone else could help me. I was told he was the person who really knew the product, so I went back and he was still on the phone. I waited again. Then he grabbed some papers and left. I figured he was dealing with something important (and I'm not the only person on the planet.) I went back to the other area and he was bantering with a colleague. I went up to him and asked if he was in the middle of something, and should I come back in a little bit. He actually got mad at me! "Why didn't you tell me you needed help?" Well, I don't interrupt people who are on the phone - and he could have asked me as he rushed by me - you know - an "Are you being helped," or, "Do you need help? I have to finish this up then I'll be with you." Well, I was a bit irked, and I really dislike being unkind, but I said, "No, I came all the way here from Clinton Hill in the rain because I like to sit in plumbing stores." Plus, I had already chosen at least three options for each item I needed - and printed out all the specs- so I wasn't going to take forever agonizing - just needed to make sure the quality was good, and if they would all fit together correctly - and maybe find similar fixtures that were more suited. Easy. When I was working with Lisanne, I observed him treating other customers badly, so I know it was not personal - it's just the way he is. The store does have good product, the staff knows their stuff - so, if you get the right person, you should be fine. I advise: call ahead, make sure Lisanne is there, and tell her about what time you are coming. They don't need appointments, but you will have a great experience with her. I prefer to spend money locally, but I will be spending it elsewhere this time. read more

These guys are great. They can sometimes be gruff to start with, but they've always taken their time to help me out with my handyperson questions. I also ended up ordering all of my fixtures from here for my bathroom remodel - not only were they incredibly nice in the process, they got everything for me within 3 days for no extra charge, called to verify delivery, and the delivery guy was even nice enough to help carry the tub in (which they don't have to do). I highly recommend them! read more

Several people told me that this place was the "joint" for "pipes" and "tubs," Well, it depends on what time you show up and who is the person taking care of you. I would avoid the guys at the desk and stick with the African-American female on the left side of this business establishment. The guy who took care of me, was not really taking care of me. I'm not a plumber, thats why I went to a plumbing store with questions. But, that was not a good enough hint for the sales person. Once I asked him I was looking for a 60' sub, he exclaimed' not possible.... never heard of of that ....why, my God who would build..." etc. But, I guided him to a name and serial number and he was numb. Not numb enough to still be cranky. In short, Lowes, Home Depot and I dread saying this .............IKEA! would be better. Sorry, but if you need your "pipes cleaned, checked or flushed" I would go elsewhere..............unless you get there early and go the left of the store (the nice lady....). read more

Unless you are a contractor, stay away from this store. They are rude and not helpful. They refused to place my order unless i purchased it from one of their distributors. There are other better plumbing stores/places where you will be treated much better. read more

I had an absolutely fantastic experience with Park Slope Plumbing Supplies. I went there because I wanted some modern, attractive fixtures for my bathroom renovation and was not finding anything I liked at Home Depot or Lowe's. I worked with Lisanne and she was so helpful. PSPS got all my items to me in time, so my renovation was not delayed. They were so helpful. Additionally, after ordering my toilet at a 12-inch rough-in, I later figured out that I actually needed a 10-inch rough-in. When I called, Lisanne was not there, but I spoke to someone else who was also extremely accommodating. They immediately switched the order and got the correct toilet to me on time. They were very responsive and kept me completely in the loop. Everyone--from the salespeople, to the dispatcher, to the delivery people--was so polite and responsive. Fantastic experience. read more

This place made replacing my broken pressure assist toilet flush tank totally easy, they had the product in stock, at the right price, and recommended someone to install it. read more

I have been going to Park Slope Plumbing Supply for many years and have always been treated fairly and given good advice. If you are in Park Slope and need parts for repairs or anything plumbing related this is the place to go. read more

I called them on the phone and asked for a plumbing part I'd never heard of before until it broke down in my bathroom. "Bring it in and show it to us, we almost certainly have it." I did and they did. Would be five stars except that I did get the grouchy vibe that other reviewers complained about, but real New Yorkers never take that stuff seriously. read more

avoid park slope plumbing supply. they charged me a restocking fee for my return without telling me. my experience is similar to the 1/20/14 review read more