Can I give them more stars? People, do yourself a favor and travel from wherever to shop here. It's a real store, owned by people who know their merchandise and can advise you. There were more vacuums than we could count, and from many, many manufacturers. You can see them and try them and find out what's good for your particular needs, in your particular city home. We've had more than enough of big box walk-around-in-a-daze and take-what-you-can-get; of mystery online orders; of being stuck with junk. Mom and pop shops are necessary, and we all need to do what we can to support them. This is a ten star review for an important shop. read more

This is a real find. A store that not only sells and repairs appliances, but is owned by two wonderful, knowledgeable and patient brothers. I have both bought and had appliances repaired there. Charley and Steven have always been great with advise and patient with my questions. I have been going there for thirty years and have always had good experiences. If you want to buy something from a real live person who has years of experience, this is the place to go. Support local businesses. read more

I bought my sewing machine used from Brookes during covid. They have kept it running smoothly for me over the past 6 years. The staff is friendly and knowledgeable. I am so happy to have them in the neighborhood. read more

In the five years I have lived in Park Slope I have bought appliances from Brooke's - sewing machine, vacuum, three air conditioners, humidifier - as well as small everyday items (sewing needles, thread, filters, kitchen gadgets, etc). The owners are great, giving good, honest advice on what to buy based on my needs. They also have an amazing back story, read about it on their website. read more

Update #1 - STILL THE BEST! I DID end up needing a new air conditioner by the end of this past summer (that would be 9 whole years I managed to keep mine running - thank you AC for your service), so I called Steve back. I'm a very sweaty person and I needed one in a pinch. As usual, I experienced the best service. He helped me select the best make and model for my needs over the phone and had it delivered to my apartment and 4th floor walk-up ASAP. Amazing shopping experience all around. Update #2 - There is really nothing bad about this place. I gave them a call to see if they do professional area rug cleaning - of course they do! I figured it was easier to get it professionally done than to try to: find a machine, lug it up 3 flights of stairs, do the work myself, all while healing from a broken elbow. Instead, I was charged a very reasonable price and the same lovely man that delivered my air conditioner came to do my carpet cleaning! He remembered me and everything! He did an AMAZING job. It really changed the vibe in the room. If you have never had your rug or carpet professionally cleaned before, I highly recommend doing so - and make sure you hire these guys! read more

Amazing service from Brooks Appliance Brothers! I brought in my badly damaged ten year old Miele vacuum. They had units for parts salvage, and made massive repairs for a very reasonable price - in less than 24 hours! I recommend them wholeheartedly. read more

I write this review voluntarily and unsolicited. I have shopped at Brooke's for 25 years now and never had a regrettable experience, spending thousands on everything from air conditioners to an electric can opener. Brothers Steve and Charlie have only been knowledgeable, honest, reputable, and pleasant. They remain an asset to the neighborhood. I remember wanting a vacuum cleaner and asking which model would last forever. Steve explained that no such model exists but Meile's were known for longevity. I clean buildings for a living, vacuuming pretty much every day. The Meile Steve sold me that day lasted for almost 18 years. A pleasure to do business with. My favorite business in Park Slope. Luke Alberts read more

I've been doing business with Brooke's appliances for many years. They are A- MAZINGGGG!!!! They KNOW their brand types and they KNOW their business well. I highly recommend Brooke's Brothers to anyone needing help to know what to buy whether it be a good vacuum, a sewing machine or any appliance. They do excellent repairs as well!! They will answer any question you have and will lead you in the right direction concerning the best appliance or vacuum to purchase. They are professional, friendly in their approach and very knowledgeable about all their products. I used to live in Brooklyn but moved 2 states away and still do business with these guys. That's how good they are! read more

Had been meaning to write a review of this place a while back but kept forgetting. I cannot recommend this place enough. I always prefer supporting a small local business over the big boxes, and thanks to the people at Brooke's, that is an easy decision to make. Two years ago I was looking to buy a new vacuum for my apartment, and they steered me to a German brand I'd never heard of before, saying it was the best value for my dollar (and actually less than the model I'd originally intended to purchase). It's hands down the best vacuum I've ever owned, and saved me some $. Absolutely top notch support and advice. Last year, bought a new AC - again - they steered me to the best model for my space, and had it delivered and installed with no hassle within 2 hours of purchase. The install guy was awesome, efficient and expert, and the machine has been perfect. Those are just 2 of my many positive experiences with this store - they've earned my business time and again and I will absolutely be back. Brooke's is the best!! read more

Frank came this afternoon on short notice in order to remove two window air conditioners. He was professional, fast and very thorough, I couldnt have asked for anyone better. The owners, Charlie and Steve were also top notch and very accommodating. No need to look anywhere else for great service. read more

This shop is an absolute gem in Park Slope. If only every business was like Brooke's Appliance Brothers. The store is run by two wonderful brothers, who are truly kind, helpful, and considerate people. Brooke's Appliance Brothers sells vacuums, sewing machines, soda carbonators, humidifiers, air purifies, and appliances, and do carpet cleaning. Please don't shop at Amazon if you can support a great family business and neighborhood shop like this! read more

These guys are the best! They're so honest and friendly: I wanted to get my sofa cleaned and they told me that they do it, but they told me how I could do it more cheaply by myself. I've also bought many appliances from them and in many cases they are cheaper than Amazon. As someone else said, there's nothing bad about this place. read more

Brooke's is efficient and courteous. Everyone I dealt with was attentive and knowledgeable. They fixed my Dyson handheld vacuum and brought it back to perfect working order. This is a great company run by lovely and skilled people. read more

The brothers that run this place are great. They know their stuff and are upfront on what they have and don't have or what they can get fixed or not. Got an A/C from them and it was delivered and installed same day. Price was pretty good. I usually come here to replace the cartridges for my Sodastream, and even though they charge $19 for a replacement (it's only $16 at Bed, Bath and Beyond), I still come to them even though they are more expensive. read more

Tho store is run by a family and one of Parks slopes's landmarks. You feel the warmth, the minute you walk into the store. They're very honest and kind people who know all the details about each of the products they sell. Buy your appliances from them and support them. read more

Honest, efficient, friendly. Keeping it local! This is the place to go if you need an appliance.

What makes this place extraordinary are the owners who seem to know everything about the products they sell and will help you select the right size and model. I bought two air conditioners and the delivery was made quickly. The person who installed the units was very professional. read more

If you need your serger fixed, pls see Po On sewing repairs and services on Centre in Manhattan. They were able to fix my serger/overlock machine on site instead if charging me $200+ to send it out without being able to tell me if it would even be fixed. The ppl at this place were friendly but there are other spots in the city you can go to if you're in a jam with your sewing machines and sergers. read more

Rude. If you ask questions, does that make a rude response reasonable? No. Went to Mr. Vacuum, ultimately paid $120 for a repair (pickup and drop off included!) and Joe was super helpful and KIND. You reap what you sow read more

This place is a gem. Charlie and Steve provide old-fashioned personalized service in the way that few stores do nowadays. They have a great selection, are very knowledgeable about their products, and are always willing to go the extra mile to help out a customer. Theyare huge asset to the neighborhood and I can't recommend them highly enough. read more

When I moved to brooklyn from the pacific northwest and experienced my first New York summer, Brookes Vacuum (which also selling AC, air filters, sewing machines and such) was the place I called to get an air-conditioning unit. They sold me one on the phone and literally delivered it 30 minutes later, and then 30 minutes after that I had 10,000 BTUs blowing through my apartment. I think that is pretty amazing customer service, and it is what made me go back to them when I was in the market for a vacuum. They have an amazing selection of low to high end cleaners, and they will demonstrate to you in the store all the different facets without trying to sell you something you don't need. I bought my Miele there four years ago, and when it had a lose wire last month, they sent their repair man to come pick it up for free! Again, stellar customer service that you would never get at a big box store. read more

I wrote a review last year for Brooke's carpet cleaning service. Well, my dogs have been particularly hard on my rug for the last 9 months, and I couldn't wait to get it cleaned again, because it was in really bad shape.... the same guy came back and did it AGAIN, and it is amazingly clean all over again. He also did it in under an hour. I can't tell you how great it looks, and I was expecting it to take a lot longer!!! If you'd like your rug to look new (mine is at least 20 years old), call Brookes and schedule a carpet cleaning. It's a serious bargain, considering the results! read more

Always friendly and helpful. Great selection of air conditioners at Brooke's-- the big box stores' selections weren't great and were poorly rated. read more

I love these guys. I bought my AC here a bunch of years back, and they installed it. Take my sewing machine every few years and it comes back sewing like brand new. Bought an air purifier from them when I wasn't sure what was true and what was hype, and they helped me find the right thing. Awesome customer service, super honest. read more

I live in Bend, Oregon and ordered a Miele vacuum cleaner from Brooke's Appliances a month ago. The owner went above and beyond to accommodate me and answer questions, and provide a fair price. I received the product in a timely manner and have been using it ever since. Miele vacuum cleaners are excellent! read more

First off, the customer service here is beyond stellar. These guys know their products inside and out and are truly wonderful people. If you need some weird vacuum bag that you can't find anywhere, these guys have them in the option of singles, three packs, and 6 packs. Their A/C service is stupendous: I had one die a few years ago. I called them up and they sent a guy over to install the new one that has been perfect and running under heavy load for three summers now. Couldn't possibly ask for more. These guys are as good as it gets! read more

Our ac broke and we were about to go to PC Richards until someone told us about this gem of a store. Steve was helpful and knowledgeable. We wound up buying 2 ACs as our other one wasn't strong enough to cool our living room. They delivered them the same day. Prices were competitive but honestly I don't mind paying a little more at local small businesses. Maybe we would have paid less at PC Richards and as much as I like P.C. Richards I would rather do business with the "little" guy. We didn't have them do the install because we are lucky enough to have a super who was able to do it. We also walked out with a new vornado. This is my new go to store for appliances read more

These guys are great . They made sure I was completely satisfied and made and exchange ( for a less expensive model!) when I wasn't . Highly recommend !! read more

We had a inexpensive but good stick vacuum repaired. The repairs were about twenty bucks less than the cost of the vacuum, BUT that is because the machine itself was cheap. I am not displeased Brooke's prices. The twins who run the shop are down to earth, personable, and they do good work. I like their selection of small appliances too. I love this place. read more

They've been fixing my Dyson for a while when it was still under warranty but this time I needed fixing and my warranty expired. I only trust them to touch it and it came back like brand new. Thanks! read more

Enough good can't be said about this place and these guys. They went above and beyond to accommodate me (both on the phone and in person), answer any of my questions, give advice, gave me the best price, and absolutely no BS. If you want to be taken care of with great service and peace of mind then this is certainly the place to go. They get my highest recommendation. read more

I have a Dyson vacuum and Dyson themselves could not figure out what the problem was. The gentlemen at Brooke's are so smart and skilled; they were able to detect the problem in the vacuum's computer and fix it rather than replace it! Very quick turn around - only one business day. And they are very communicative; they called me within two hours with a diagnosis of what the problem was, and picked up every one of my calls with updates. Very wonderful people running this business. read more

I was looking around for a Dyson vacuum cleaner. Couldn't find one online that was used and affordable. I decided to come in just to check and see if they had the Dyson refurbished for sale. They didn't have one at the moment but had one within a few days. Came with a year warranty with the store. Best purchase! read more

I've gotten two A/Cs here. No pressure sales, very competitive prices, and good selection, but not overwhelmed with dozens of brands I never heard of. Installation was fast and professional, and the guys there are just nice! read more

We went through a collection of vacuum cleaners in my office, each promising to be the best and longest lasting. I learned in this store that my office (1500 sq.ft) was too much for the standard machine and that I should choose a "real" vacuum designed for my level of use. It wasn't that much more, but since it has lasted 10 years and is still going strong (two or three new belts later), it proved to be money saving advice in the long run and does a better job. These folks know their stuff, and won't try to over-sell you. Going back for everything else I might need. read more

Great little repair and spare parts place. Helped me get a new part for my very old vacuum cleaner that I've loved for years when everyone else said it couldn't be found. Walked in he showed me what I needed and walked out after paying him $8.70 instead of paying for a new vacuum. read more

I brought my sewing machine in here a few days ago and the guys were great at fixing the machine, super fast and super responsive. I could not have been happier. Today though when I pulled my sewing machine out to start a project, I noticed a neon sticker stuck to the inside of the machine. In principle I imagine it operates similarly to the stickers oil change places stick in a car's windshield. Difference being that the windshield stickers come off and this one doesn't, at least not easily and not without leaving a dirty sticky residue. I called the guy to tell him I wished they had not done this and he said it functions as a sort of receipt and that only 1 in 10,000 people don't like it. Really?! First that's an amazing number, and second, I imagine most probably just don't say anything. If they are so sure people don't mind, why don't they ask them first? And anyway, considering I was handed a receipt when I picked up the machine and that there was receipt type tag attached by a string to the machine's handle, I do not think pasting another, a third, to the machine is necessary. I told him my problem was that it is hard to get off and that now there is dirty stickum stuff on my relatively new 6 month old machine. He suggested I use a hair dryer or bring it in. To me, that seems like a lot of work on my end for an unnecessary problem they created. Luckily this machine is not antique or something I want to resell. I would have been especially upset if this had happened to the sewing machine that used to belong to my grandmother. So, great place, but ask in advance about any neon extras they may want to adhere to your items. read more

I went to Brooke's to get my sewing machine serviced. I had to leave it htere with a $15 deposit while they looked at it. They called me the same day with a quote and it was ready the next business day. Someone even gave me a detailed demonstration on how to thread it properly. I will definitely go there again. FYI: they prefer to take cash for sewing machine repairs. read more

I like these guys; they know their business. What's more, they're cute and I think they're twins! The store is more than just vac repair and sales: they install air conditioners and sell things like Soda Stream replacement canisters. So: personable, professional, and, well, double the fun. read more

We dropped off our vacuum for service which was in good condition, free of excessive scratches and dings and had a rubber flange on the bottom. When we picked up the vacuum we noticed that the hose and beater had many scratches and dings and contained red fibers in the beater. We do not own any red carpets. We told the guy that this is not our beater or hose. They insisted that it was and proceeded to throw us out! No customer service! We are currently disputing the service charge. Recommend Never using these guys! read more