Efficient and effective dishwasher repair. Couldn't have been better. Totally recommendedread more

This is an absolutely First Class company, operating in an area in which shady companies abound…read more Competent, trustworthy, reliable, they identfied abstruse problems on two units that had perplexed some other firms and had solutions to hand. AND ones that didn't involve just replacing everything in sight to make the problems go away. We will DEFINITELY use thm again

i have used the expert appliance center several times, both for repairs and to purchase new…read moreappliances. also i have had Jose come in 2x in the last 4 years to check out and clean my now 30 year old GE refrigerator. when i inquired about getting a new one, he told me my current one was functioning well and advised me to keep it. he noted that new appliances are just not as well made. on a different occasion the large wand head on my miehle vacuum stopped working. so i went in to buy a new one, Alexi, the man in the store, told me that they could try to repair it for $40. if it couldn't be fixed, the $40 would be applied to the price of a new wand head (which was well over $100.) well, they fixed it and also showed me how i could open it to clean it more thoroughly than i had been. finally, i recently had to buy a new microwave and figured i might as well buy a new electric range to replace my genuinely antique old one. so they sent me to the internet to find the appliances that i wanted and then return and tell them what i wanted so they would give me their price. they had the items i wanted in stock, were competitive and their installation fee reasonable, which included removing the old appliances and taking them away). we scheduled the installation for a date not far off and they provided, in advance, a certificate of insurance as required by my coop. the delivery was as scheduled and the 2 men who removed the old appliances and installed the new ones were professional, pleasant and efficient. it is really great to have a place like this, where one is dealing face to face with real people in the neighborhood.

Very disappointed how they treated a now former long-time customer. I called for troubleshooting…read moreand repair of a leaking dishwasher. Being handy, I had changed the door seal that corroded with a brand new original factory seal but still saw a small leak so i called Expert who I used many times before. They sent their dishwasher "expert" who said the seal was perfect, fiddled around, and when he could not fix it, said try it for a couple of weeks to see if seal molded into place, but he didn't think it would so plan to buy a new dishwasher. I told him it looked to me like the door wasn't sealing tightly enough and he insisted it would not turn on if that was the case. A couple of weeks later the leak persisted so I called back and spoke to a manager who said if the tech couldn't fix it, a repair wasn't possible. He said they'd send the same tech out again but he insisted he was positive no repair was possible and there would be another charge. I called a local competitor who did exactly what I suggested to Expert in the first place -- make the door seal tightly -- and what do you know-- no more leak! Of course, now having two techs visits I paid twice for a repair that should have been done the first time. I contacted Expert last week via their online appointment site asking for an apology and for wasting my time and money and a refund. No response. This is no way to treat a 20+ year customer. I'll never use Expert again and will make sure I suggest their competitor to everyone I know.

Highly recommend their services. Always finds the issue very quickly and works quickly. Very…read moreresponsive. They are my go to place now for household repairs!

Very prompt. Anticipated what the problem might be and brought the part to fix it. A perfect…read moreservice visit.

I made an appointment to have my refrigerator checked. It was preforming poorly. The technician…read morestated that the control was in need of a replacement. He quoted a price of approximately $349. He would have to order the part. He stated that he will call me within 20 mins to 1 hr. He never called. I also never received my email receipt. He stated it takes hrs! I had another company come to my house. A brand new control cost $500. He was honest to say that it wasn't worth it. Purchasing a new refrigerator would be the better choice. I'm certain the B & A Appliance was waiting to find a used control to sell it to me. That's why they only give you a 90 day warranty. NO business ethics. Best to find a respectful company with morals.

They came to fix my oven, said they needed an expensive part and would order it. Called them after…read moreweeks, they hadn't ordered it. Finally the part came, they came to my apartment and then said it was the wrong part. They left, then said they needed to come back one more time to check what was needed, then never showed up. Took months. Called another guy, he came the same day and fixed it in twenty minutes without an extra part.

I had them come to tell me whether a washer/dryer I inherited from the prior owner of my apartment…read morewas good to use. They showed up on time, were competent, explained everything that needed fixing in order to use it but didn't push about doing that and told me that if I eventually decided to do the work the charge for their evaluation would be deducted. Their charge for the visit was very reasonable. They were very pleasant as well.

John from Precision Appliance was spectacular: knowledgeable, helpful and delightful to deal with…read more He asked for photos and video that let him troubleshoot our problem. We have never been happier with a repair service.

This is a real find. A store that not only sells and repairs appliances, but is owned by two…read morewonderful, knowledgeable and patient brothers. I have both bought and had appliances repaired there. Charley and Steven have always been great with advise and patient with my questions. I have been going there for thirty years and have always had good experiences. If you want to buy something from a real live person who has years of experience, this is the place to go. Support local businesses.

I bought my sewing machine used from Brookes during covid. They have kept it running smoothly for…read moreme over the past 6 years. The staff is friendly and knowledgeable. I am so happy to have them in the neighborhood.

The absolute WORST customer service, and almost totally non responsive. Took literally days and…read moremultiple outreach attempts to respond to messages, and no showed multiple times, leaving us hanging for over a week for what would have been a straightforward fix.

Unable to repair our fridge.when fixing the price of service he asked for good review to give a…read morediscount .He even picked up my phone to write a review .Not being able to fix the fridge he did not refund my payment and did not answer my text and calls.Untrustworthy at all do not recommend them.