Punctual. Responsive and easy to reach out. Showed up on…read moretime and did the job. No extra work recommendations if not needed. Nice person to work with , humble and polite

Service requested for a washing machine. The response time and turnaround were quick and punctual…read moreon the appointment. The diagnosis was free and accurate (this is the main reason for 4 stars). However, the issue is that the quoted replacement part was extremely high, and the quoted labor cost for replacement covered about one hour of work. I guess that the "free" diagnosis won't be free after all if I followed up and agreed to proceed. Speaking of time, the replacement part is no longer available new anywhere, and if I had bought a correct replacement, it would take less than 10 minutes to replace it. The alternative repair was done by me/DIY by following a YouTube video, and no parts were required.

John, of Thorough Appliance, was a pleasure to deal with. He was quick to respond to my call and…read morealso answer texts. He was able to get our refrigerator water dispenser working again. Last year, John and Paul were also able to fix our microwave. Friendly, professional and easy to work with. A good value! Highly recommended!

Amazing Company - I had a very positive experience with…read morethis company ! John, my repairman was professional, efficient, honest and very knowledgeable. He went above and beyond to repair my refrigerator. I highly recommend this company to anyone looking for excellent service.

Professional, knowledgeable, Transparent communication…read more Would definitely use again Responds in a timely manner

Vlad was wonderful to deal with. Really nice guy, great communication, very courteous, on time,…read moreneat. He repaired my oven, and was very fair in price and got the job done quickly. Would definitely recommend them!

This place is the best. Our drier broke the other day...the belt snapped that was on the drum of…read morethe drier. I called Redmond's after another place told me about them, since they did not have that part I needed . A friendly woman answered at Redmond's, took down the model number of our drier, and came back on the phone a minute later saying they had the part. I drove there right after, and the 2 men working at the counter were the friendliest guys. I went home, and my husband and I replaced the belt, and the drier is up and running. Thanks Redmond! I will tell others of this place, and I will definitely be back if I ever need an appliance part. Such friendly service!

Our refrigerator water/ice stopped working and we were referred to Redmond's for repair. Parts had…read moreto be ordered, and they had us up and running within 4 days. They are family run business, which has become obsolete these days, and were super pleasant to deal with. The price was great, and we will definitely be using them again, if needed. I would highly recommend them to anyone!

I recently had to use them on 2 occasions. Once for my dryer and the second time for my…read moredishwasher. I was very impressed on both occasions. It was easy enough to make an appointment. They call you in the morning and give you a 2 hour window as to when they will come and both times arrived with in that window. I found that to be very convenient. The same gentleman, Mark, serviced both items and his work was efficient and effective and I thought their charges were reasonable. He was very patient to explain what was wrong and what action he would be taking to fix the problem. I am glad I found them.

So they finally called and let me know the part is in. It took them six weeks. A suggestion to…read morethe business owner - just sign up for Amazon.com prime service and you'll get your parts way faster than your unreliable distributor.

Had such a GREAT experience with L&A Appliance Repair. Alfred was so quick to respond to my…read morehusbands call, he was there the very next day despite us being in Essex County. We really liked our initial impression and interaction with Alfred as his availability was convenient and immediate, he was kind, up front, and very transparent in the work needing to be done, especially with pricing. We appreciated that upon arriving we received the same service as we did on the phone. Alfred helped us out with our dryer that was heating up but not spinning. I'm sure he's seen this often and with his experience he knew exactly what needed to be fixed, even on the phone. SO glad we have found our go-to guy for things like this - it makes things easier as a homeowner knowing we have someone reliable in our back pocket. Would absolutely recommend Alfred and L&A Appliance Repair.

I would like to begin by addressing my recent 'one' star review of this yelp business account. I…read morewas notified that my review was taken down due to lack of detail. compounded by, I think, the owner of this account said he had no record of me in his files. Last Fall I had an issue with my refrigerator. It was only three years old and stopped maintaining desired cold temperature. When the technician arrived we discussed the problem and he began troubleshooting the issue. Subsequently, he then dismantled the interior of my appliance. Then accessed the refrigerators self diagnostic system. The verdict was, it could be the mother board, but couldn't guarantee that was the problem, but a likely culprit. I decided to move forward with replacing the mother board since the unit was brand new when I purchased this home, three years earlier. After repair was completed ten days later and payment in full for parts and labor. It was apparent the mother board was not the issue and the same problem persisted. I sent a text to Angel Appliance to see if the new part was of any value and I might be prorated for it or any parts that might be useful to Angel Appliance on any future repair that they might encounter ( as I had decided to replace the appliance ). I did not receive a response to my text. After purchasing and installing a new refrigerator, I had a similar issue develop with the new unit. I called my electrician who checked my electrical panel and all was in order. However, the receptacle behind the fridge turned out to be tied in to an adjoining GFI receptacle, a definite no-no according to my electrician and the apparent source of my problem. One of the first, if not the first of troubleshooting considerations. What I've learned... I purchased this home after it was flipped subsequent to a complete remodel. I recommend to anyone who buys a flipped property to do a deep dive into infrastructure during your pre purchase home inspection, especially your electrical components. Thanks yelp, for the opportunity to resubmit a more detailed review. Also I would like to upgrade my previous review to three stars. For four reasons. 1. Yelp's support of their business account holders and their requests for review scrutiny. 2. A valuable lesson in doing in depth research. 3. The opportunity we all have to live and learn via our personal and business experiences. 4. This business account holders vigilance in monitoring his account reviews ( especially the ones that aren't 5 star ). Seriously, no need to get all defensive. I did't correct my review, I simply added more detail at Yelp's request, after my previous one was taken down, So, thanks for the opportunity to post an honest detailed review. I mean you have only three reviews on your page, Also, it wasn't three years ago, it was last Fall 2025 ( and you said I didn't exist in your files ). My point was, since it seems to have escaped you. First things first, had you done troubleshooting the simplest thing first ( the receptacle ) as my electrician indicated, "Should have been one of the first, if not the very first" thing to look at. We both could have saved lots of time and money. A three star review seems quite adequate. Enjoy! And congratulations 50 years in business!

Very kind man came to help me out. Problem fixed in 5 minutes. He explained thoroughly the problem…read moreand what to do if it happens again.

I called this company and an AI assistant responded each time I scheduled a service call and…read morereceived an invoice before the appointment, which of course I didn't pay. Although I got a confirmation and reminder of the service call, and stayed home for the four hour window, no one showed up. No call, no message. I called to ask about this and again received the AI assistant. Then the next day, I got a text, canceling the appointment.

I have second thoughts about the services this business offers. Perhaps, I should have started…read morewith someone else. Now I have a dilemma, I am already $150 in the hole and if they were right then I would be paying more for a second opinion plus replacing the items. Alternatively, if they were wrong (which I think is the case) I could spend around $500 and save $2000 in the process. I know I don't want to get their opinion next time around.

Highly recommend Cupo Appliance Repair. Joe was responsive, professional and was able to convert…read moreour gas dryer to propane quickly.

Hosed by Sears Repair Service twice this week on a clothes dryer repair--arrival time changed…read morethroughout the day only to be cancelled and told to reschedule by an AI Bot. Day 2 mid afternoon rolled around (no Sears update)--came across Cupo Appliance Repair's number on-line. Called to see if I could establish a back-up plan. Immediately was connected to a human being (Joe) who was not only knowledgeable in what likely was the issue with our dryer, but had the parts on hand (OMG, right?), was able to provide an estimate of costs, and said you will have a working dryer by the end of the day (insert the sound of angels singing). We then scheduled service for 4 p.m. Called Joe back to confirm Sears cancelled again and shortly Joe was on his way to our home. Dryer was fixed in no time flat, he even helped us with a cabinet door. Joe is courteous, professional, knowledgeable, had the dryer up and running quickly, offered service at a reasonable price, and I highly recommend contacting him when you are in need of an appliance repair. I did not see all the 5-star reviews until later and I can say I believe they were all well earned and well deserved. Thank you, Joe!