Hosed by Sears Repair Service twice this week on a clothes dryer repair--arrival time changed…read morethroughout the day only to be cancelled and told to reschedule by an AI Bot. Day 2 mid afternoon rolled around (no Sears update)--came across Cupo Appliance Repair's number on-line. Called to see if I could establish a back-up plan. Immediately was connected to a human being (Joe) who was not only knowledgeable in what likely was the issue with our dryer, but had the parts on hand (OMG, right?), was able to provide an estimate of costs, and said you will have a working dryer by the end of the day (insert the sound of angels singing). We then scheduled service for 4 p.m. Called Joe back to confirm Sears cancelled again and shortly Joe was on his way to our home. Dryer was fixed in no time flat, he even helped us with a cabinet door. Joe is courteous, professional, knowledgeable, had the dryer up and running quickly, offered service at a reasonable price, and I highly recommend contacting him when you are in need of an appliance repair. I did not see all the 5-star reviews until later and I can say I believe they were all well earned and well deserved. Thank you, Joe!

Called to have my washing machine looked at. Technician was on time for the scheduled appointment…read more He was able to diagnose the issue quickly. Unfortunately the cost for the repair parts and installation woild be very high. It would be better to get a new machine. Technician was honest and upfront. Had to be charged for the service call but appreciate the honesty.

After having another repair service come clean the compressor coils and telling me if that doesn't…read morework you need a $1500 compressor. Called Shaun out of the blue. He came the next day. Took the freezer racks out and found ice build up o. The return portals. Got out his steamer 20 minutes later was putting everything back together. Today refrigerator is running like it day we bought it. Shaun took extra care not to get melting ice all over the floor. Explained everything he was doing and why. Refrigerator repair 101. Will use Shaun again should anything else breaks down.

He was prompt and efficient. Sowed me exactly what was wrong and fixed it. Also, didn't try to over…read moresell me.

This was Not reasonable at all what took 5 minutes for small oven part replacement cost me $400,…read moresuch a rip off, looked up the part it cost $40, not happy

Had a clogged freezer drain line, ice build up on floor of freezer compartment. $229.24 paid, 3…read moremonths 1 week later same problem. Called, Gary said, must be another issue causing this problem.......suggested unplug unit let stand for a few days......and do what with my contents??? BS. Called another tech I used previously. Proper drain line cleaning with a steam cleaner & he actually used a trombone line cleaning tool to further clear the line.

Whirlpool dishwasher not starting. Marty came the next day. Diagnosed the problem, went to get the…read morereplacement part, installed it same day. Problem resolved! Marty was responsive and diligent. Sought and made least expensive repair (control board interface) first (which worked!) before going to next, more expensive, option. Highly recommend Marty's Appliance Repair!

Marty is NOT your average handyman or repair servicenn. He is Far BETTER! Marty has done several…read morejobs for me - with courtesy, reliability, and perfection. He is exceptional. Do yourself a favor and find some things that need Marty's attention. You won't be sorry!

John, of Thorough Appliance, was a pleasure to deal with. He was quick to respond to my call and…read morealso answer texts. He was able to get our refrigerator water dispenser working again. Last year, John and Paul were also able to fix our microwave. Friendly, professional and easy to work with. A good value! Highly recommended!

Amazing Company - I had a very positive experience with…read morethis company ! John, my repairman was professional, efficient, honest and very knowledgeable. He went above and beyond to repair my refrigerator. I highly recommend this company to anyone looking for excellent service.

Do not use this company. They canceled my appointment via email and would not answer the phone or…read moretext to get clarification. Any company who doesn't have the courtesy to answer a phone or return a phone call should not be in business.

I just opened our refrigerator and smelled...nothing. And I couldn't be happier…read more Several weeks back we called for an appointment to check out the strange fishy smell we noticed every time we opened it. A company rep called to tell me I didn't need their help, just a couple of boxes of baking soda. Well, I took his advice and it's worked nicely. It would've been easy to send somebody out and charge me a service fee. Instead, they did a nice neighborly thing. I know that when there's a real issue facing one of our appliances, I'll know just who to call.

does absolute top-notch work in his super professional and eligible. Highly recommend you use Gary.read more

Gary was awesome! He responded immediately to my call…read more I have an 8-yr old LG refrigerator that I love, but nobody wants to service. Gary did not hesitate. I thought it was the end of the line and I'd be spending $$ on a new fridge. Gary would not let that happen. He fixed it quickly and very reasonably. Also checked on minor problems I was having with a couple of other appliances. Everything has been operating perfectly since he worked his magic. I highly recommend Gary and Appliance Command and will make sure to call him again if any of my appliances require attention. Knowledgeable, trustworthy and a nice guy too!

Had a washer waste pump needing replacement. they came on the day I needed and did the job is just…read moreover an hour.

Mike and his son arrived on the time they promised. They solved the broken belt of my washing…read moremachine in record time. Mike charged me pretty much what he quoted when we scheduled the job. He is a man Of few words, but a magician with a toolbox!