Before Calling "The Appliance Repairmen Scotch Plains (ARSP)" at 908-441-8167 consider the…read morefollowing: My refrigerated stopped working on 8/21 and as always, I go local first looking for a service provider in Scotch Plains. ARSP responded to a message and assigned a contractor for 8/24. After two weeks of service visits and the installation of numerous parts and a compressor it came to a point where the service provider said he could not fix it, that I should get a new refrigerator and he would refund $450 dollars of the initial $660 I paid, but he would come back and take all the parts out he put in, with the exception of the control board, leaving me with a disassembled refrigerator. I said no having no choice since the freezer is partially working and I need food in the house. I did agree in a text to "not" hold him to his 6-month guarantee since there is no way he could repair the unit and I accepted a 300-dollar refund. He expected me to sign a piece of paper avoiding any responsibility when he returned the $300 personally on Sept 9th, which I did not sign. The warranty for the work I did agree to remove, as stated earlier, but not liability for using inappropriate parts which I believe your company should be responsible for when assigning "local experts." I am presently trying to confirm if the assigned vendor is licensed in NJ. I do not hold the vendor directly at fault since ARSP assigned the work and advertised local experts. Summary 1. The ARSP assigned vendor replaced my compressor with a non-linear one not designed for the Kenmore Elite (made by LG.) afterwards I had a technician from a licensed LG repair service to repair the unit but explained you have to use the same type of compressor or the system will not operate correctly. The guy felt so bad he did not charge me for the service visit, but because of liability will not repair the unit. 2. I called ARSP after about a week of failures to hear that ARSP does not have any technicians, they only assign "EXPERT" contractors and I was told they could not help me and their owner and management will not take calls. 3. ARSP accepted a credit card payment pre visit, but the contractor they sent would only take cash or checks. That should have been my first warning 4. The contractor did not tell me that the Kenmore (LG made) compressor has a ten-year replacement warranty when he gave me the estimate and his work has now voided the parts warranty. 5. Since ARSP was who I initiated the work with and since they set it all up, I did not initially check with the BBB. I have subsequently checked the vendor they sent who has an F rating. Wondering if background checks are provided prior to listing? Future customers should insist on such. 6. I tried to check the EPA License # on the bill from the contractor with EPA registration from the NATE ID: site message received "This technician no longer has active NATE certifications" In fairness to the vendor this could be an over-sit so I am not listing name information. 7. ARSP has called me back on 9/11 offering my $60 service fee for the appointment returned, and to have the vendor come back to my house to strip my unit (which at least the freezer marginally working) of all the parts he put in and he would than return the balance of money I paid. ARSP would then have me start over with a new service provider I would have to pay in full. Since a licensed repair service would not take the job because of uncertainty and liability of the work completed, I am not certain who they would send! In any case I said no, I did not want the old vendor back in my house I just want a reputable repair service to come and complete the work correctly. I offered to provide ARSP the $300 the old vendor provided and am not looking for any financial gain. Nor am I looking to pay any more money after losing frozen food twice after the repairs stopped working and waiting weeks for what should have been a standard repair. LESSONS LEARNED: * If using ARSP understand they are not technicians and you have no recourse when things go bad. This is not clear on the site. * They are not local they use service providers from all over, contrary to their site saying Union County. The vendor I was provided was outside of Union. * Make sure they are sending a licensed repair person out and certified for the brand of unit you have. I have not been able to find the company listed on the NJ register, but as I indicated that could be just an oversite, but something I am following up on for future posts. ARSP appears to be listed correctly, and I am hopeful they do the right thing. * Make sure they check warranty services * Always go to the brand site and only use certified companies, but still check certifications * The ARSP operator was polite but was not helpful or fully understanding of the issue. *

TJ's accommodated my appointment very quickly. Sean, the technician, was very professional and…read morepleasant. He was honest about what needed to be done and explained how he fixed my dryer step by step. He was punctual and worked on my dryer with much care. I would highly recommend Sean to my family and friends. I will be calling them again when needed and requesting Sean.

Our LG refrigerator conked out after only 5 years. The compressor and condenser both failed…read more Fortunately, the parts were under warranty. Unfortunately, the labor was not. LG sent us to Nextech who informed us that it would cost about $600. We debated just getting a new one but decided that with a new condenser and compressor we essentially would have a new refrigerator. Nextech showed up on time and it was indeed major surgery. They sent two techs who were very knowledgeable and explained exactly what they were doing and took their time to get it right. They were here for nearly 4 hours. We were very pleased with the work and the refrigerator is performing like the day we bought it. Highly recommended.

Absolutely awful Customer Service and unfortunately they cannot even fix a problem with our…read morerefrigerator. I would not recommend them at all. They did not receive turn messages, they did not come when they said they were going to come. I have been without a refrigerator for almost one month.

I called this company and an AI assistant responded each time I scheduled a service call and…read morereceived an invoice before the appointment, which of course I didn't pay. Although I got a confirmation and reminder of the service call, and stayed home for the four hour window, no one showed up. No call, no message. I called to ask about this and again received the AI assistant. Then the next day, I got a text, canceling the appointment.

I have second thoughts about the services this business offers. Perhaps, I should have started…read morewith someone else. Now I have a dilemma, I am already $150 in the hole and if they were right then I would be paying more for a second opinion plus replacing the items. Alternatively, if they were wrong (which I think is the case) I could spend around $500 and save $2000 in the process. I know I don't want to get their opinion next time around.

My LG dishwasher, out of warranty since it was now six years old, was making a grinding sound, that…read morewas gradually getting louder. The dishes were still clean, but I knew it was a matter of time. My dishwasher is made in Korea and I found out once before that a surprising number of repair services will not handle or repair Korean or Chinese appliances. So I ended up looking around and found Ace Tech. Promptly replying, Vlad was able to come over that day, examine the dishwasher and explain it was the drive motor, which is covered under a 10-year warranty. I'm pretty organized so I already had my invoice and manual at hand so I called LG, had them certify that it was under warranty and send the part to Ace Tech. (While I can't say the warranty service wasn't straightforward, it did involve many steps including sending Ace Tech's diagnosis and my invoice. Keep your invoices!) It took about about 10 days to arrive. Vlad installed the drive and the grinding stopped. He warned that if it leaks he might have to come back. Foreshadowing there, the dishwasher no longer was grinding but leaking. Back he came and one of the hoses had worn, which was obvious looking at it. So now he ordered the new hose and installed that about two weeks later. I didn't pay for the drive motor but did for the hose and labor. Rates were fair. Vlad was prompt, knowledgeable and explained everything carefully. Overall it was a highly satisfactory experience and I recommend the service highly.

Professionalism, honesty, efficiency and thoughtful in solving problems. Technician scheduled…read moreappointment and was true to schedule. Assisted with warrantee use. Smart, on point with diagnostics and did not break the bank is solving problems. I will certainly use again and I recommend Ace Tech highly!

I've used this company for the past 5 years and I've never had an issue. His pricing is very…read morereasonable. Quick response time and does a great job. I'll continue using this company in the future. Thank you Rich for all your help!

Was just killing time and came across reviews for Quality Appliance.... I've used them for more…read moreyears than I can count and they have never steered me wrong. I think it's strange that Sonya posts a review because this business doesn't even go to Mendham, but okay. Also, how can you get a ballpark price to fix something if you don't know what needs to be fixed? That's like calling the doctor and saying "My foot hurts. What's wrong with it and how can I make the pain go away?" How can someone tell you over the phone, without looking at your machine and diagnosing the problem, what is wrong with it? That's just ludicrous but whatever works for you. I wouldn't use anyone else to service my appliances. Rich is one of the most honest guys I know in business.

They were so great to work with. They responded right away and were so flexible with scheduling…read morewith us and communication. They came out and helped us very fast and efficiently.

Excellent!! The technician Sean was wonderful, respectful, and explained everything very clearly…read more We appreciated his service and expertise, fixing our washing machine. Oliver F. Scotch Plains

Still awaiting a call back from 3.3.26 when they opened. today is 24 hours later. Not a very good…read morefirst impression at all.

One Pro responded promptly to my call for an oven repair. He showed up at the time he promised. The…read morediagnoses of the problem was thorough and all problems with the oven were resolved quickly and efficiently. I would not hesitate to call on One Pro Appliance Repair again.

I had Appliance repair men come out to fix washer/dryer in Clark NJ and they did a superb job…read more Their fee was totally reasonable. They were prompt, fast and professional. I feel totally fortunate to know about this company. I will always call on them to fix my appliances from now on. Valerie

Fraud! Such a horrible experience with this company! Needed a credit card to make an appointment…read moreand card was charged 59.99 right away... said repairman would be her between 4 and 7 he showed up at 8:30 pm.. i called and canceled the appointment and 3 minutes later he rang my bell.. feeling bad we let him come in and what a huge mistake! There was a language barrier and we had no way of really communicating the problem. He was watching the machine spin for 20 minutes. I had to show him how to put the machine in factory setting. He called someone and explained what was happening and hung up and said drum is broken. Never removed the lid never even looked inside the machine. This company is not located where they say they are. I had the manager call me from Miami florida, customer service in hackettstown nj and when i questioned why the ad says clark, he said he can put whatever he wants! I asked for a refund for the fraud charge bc of all of this and was told no. He said the tech didnt want to tell me himself what was wrong. This is a scam! Do not fall for this!