Do not use this company. They canceled my appointment via email and would not answer the phone or…read moretext to get clarification. Any company who doesn't have the courtesy to answer a phone or return a phone call should not be in business.

I just opened our refrigerator and smelled...nothing. And I couldn't be happier…read more Several weeks back we called for an appointment to check out the strange fishy smell we noticed every time we opened it. A company rep called to tell me I didn't need their help, just a couple of boxes of baking soda. Well, I took his advice and it's worked nicely. It would've been easy to send somebody out and charge me a service fee. Instead, they did a nice neighborly thing. I know that when there's a real issue facing one of our appliances, I'll know just who to call.

Terrible service! Didn't do the repair, charged me for the service call, had to return parts…read morebecause he didn't show up, or take any of my calls. Now i am out over $260 not including the cost to get someone else to fix it. And he misdiagnosed the problem! The other guy fixed it in two minutes with a hammer!

I WOULD NEVER RECOMMEND THIS APPLIANCE REPAIR SERVICE TO ANYONE. Started with the phone call when…read morehe said he was wide open availability, my husband said later in the day, but I will be in and out or tomorrow and the appliance guy's response was "I'm doing you a favor." He could not fix our problem and when I asked him about his service charge and took out a credit card because he did not share his fees with us or only accepts cash payments, he got nasty and told us he does not accept credit cards payments and if he did he would charge us a 5% fee on top of his already expense service charge. I told him if he wanted to be paid cash, he should have made that clear when the appointment was scheduled. How would we know he does not accept credit cards and his payments method are from the stone age. Then as he was walking out, he said "have a nice day" as he itched his nose with his middle finger at us. NASTY NASTY NASTY IMMATURE LITTLE MAN!

Our LG refrigerator conked out after only 5 years. The compressor and condenser both failed…read more Fortunately, the parts were under warranty. Unfortunately, the labor was not. LG sent us to Nextech who informed us that it would cost about $600. We debated just getting a new one but decided that with a new condenser and compressor we essentially would have a new refrigerator. Nextech showed up on time and it was indeed major surgery. They sent two techs who were very knowledgeable and explained exactly what they were doing and took their time to get it right. They were here for nearly 4 hours. We were very pleased with the work and the refrigerator is performing like the day we bought it. Highly recommended.

Absolutely awful Customer Service and unfortunately they cannot even fix a problem with our…read morerefrigerator. I would not recommend them at all. They did not receive turn messages, they did not come when they said they were going to come. I have been without a refrigerator for almost one month.

I called this company and an AI assistant responded each time I scheduled a service call and…read morereceived an invoice before the appointment, which of course I didn't pay. Although I got a confirmation and reminder of the service call, and stayed home for the four hour window, no one showed up. No call, no message. I called to ask about this and again received the AI assistant. Then the next day, I got a text, canceling the appointment.

I have second thoughts about the services this business offers. Perhaps, I should have started…read morewith someone else. Now I have a dilemma, I am already $150 in the hole and if they were right then I would be paying more for a second opinion plus replacing the items. Alternatively, if they were wrong (which I think is the case) I could spend around $500 and save $2000 in the process. I know I don't want to get their opinion next time around.

Before Calling "The Appliance Repairmen Scotch Plains (ARSP)" at 908-441-8167 consider the…read morefollowing: My refrigerated stopped working on 8/21 and as always, I go local first looking for a service provider in Scotch Plains. ARSP responded to a message and assigned a contractor for 8/24. After two weeks of service visits and the installation of numerous parts and a compressor it came to a point where the service provider said he could not fix it, that I should get a new refrigerator and he would refund $450 dollars of the initial $660 I paid, but he would come back and take all the parts out he put in, with the exception of the control board, leaving me with a disassembled refrigerator. I said no having no choice since the freezer is partially working and I need food in the house. I did agree in a text to "not" hold him to his 6-month guarantee since there is no way he could repair the unit and I accepted a 300-dollar refund. He expected me to sign a piece of paper avoiding any responsibility when he returned the $300 personally on Sept 9th, which I did not sign. The warranty for the work I did agree to remove, as stated earlier, but not liability for using inappropriate parts which I believe your company should be responsible for when assigning "local experts." I am presently trying to confirm if the assigned vendor is licensed in NJ. I do not hold the vendor directly at fault since ARSP assigned the work and advertised local experts. Summary 1. The ARSP assigned vendor replaced my compressor with a non-linear one not designed for the Kenmore Elite (made by LG.) afterwards I had a technician from a licensed LG repair service to repair the unit but explained you have to use the same type of compressor or the system will not operate correctly. The guy felt so bad he did not charge me for the service visit, but because of liability will not repair the unit. 2. I called ARSP after about a week of failures to hear that ARSP does not have any technicians, they only assign "EXPERT" contractors and I was told they could not help me and their owner and management will not take calls. 3. ARSP accepted a credit card payment pre visit, but the contractor they sent would only take cash or checks. That should have been my first warning 4. The contractor did not tell me that the Kenmore (LG made) compressor has a ten-year replacement warranty when he gave me the estimate and his work has now voided the parts warranty. 5. Since ARSP was who I initiated the work with and since they set it all up, I did not initially check with the BBB. I have subsequently checked the vendor they sent who has an F rating. Wondering if background checks are provided prior to listing? Future customers should insist on such. 6. I tried to check the EPA License # on the bill from the contractor with EPA registration from the NATE ID: site message received "This technician no longer has active NATE certifications" In fairness to the vendor this could be an over-sit so I am not listing name information. 7. ARSP has called me back on 9/11 offering my $60 service fee for the appointment returned, and to have the vendor come back to my house to strip my unit (which at least the freezer marginally working) of all the parts he put in and he would than return the balance of money I paid. ARSP would then have me start over with a new service provider I would have to pay in full. Since a licensed repair service would not take the job because of uncertainty and liability of the work completed, I am not certain who they would send! In any case I said no, I did not want the old vendor back in my house I just want a reputable repair service to come and complete the work correctly. I offered to provide ARSP the $300 the old vendor provided and am not looking for any financial gain. Nor am I looking to pay any more money after losing frozen food twice after the repairs stopped working and waiting weeks for what should have been a standard repair. LESSONS LEARNED: * If using ARSP understand they are not technicians and you have no recourse when things go bad. This is not clear on the site. * They are not local they use service providers from all over, contrary to their site saying Union County. The vendor I was provided was outside of Union. * Make sure they are sending a licensed repair person out and certified for the brand of unit you have. I have not been able to find the company listed on the NJ register, but as I indicated that could be just an oversite, but something I am following up on for future posts. ARSP appears to be listed correctly, and I am hopeful they do the right thing. * Make sure they check warranty services * Always go to the brand site and only use certified companies, but still check certifications * The ARSP operator was polite but was not helpful or fully understanding of the issue. *

TJ's accommodated my appointment very quickly. Sean, the technician, was very professional and…read morepleasant. He was honest about what needed to be done and explained how he fixed my dryer step by step. He was punctual and worked on my dryer with much care. I would highly recommend Sean to my family and friends. I will be calling them again when needed and requesting Sean.

Still awaiting a call back from 3.3.26 when they opened. today is 24 hours later. Not a very good…read morefirst impression at all.

One Pro responded promptly to my call for an oven repair. He showed up at the time he promised. The…read morediagnoses of the problem was thorough and all problems with the oven were resolved quickly and efficiently. I would not hesitate to call on One Pro Appliance Repair again.

Business such as this are now rarities. I brought in a very old backpack blower and they were able…read moreto revive it from its continual bogging. They also recommended a much newer model and would have given me a military discount. They not only service all sorts of equipment and machinery, they have a good selection of such equipment available for purchase, readily displayed during each season. If it's Spring, you'll see plenty of mowers, trimmers, etc. Winter is coming!?!? Snowblowers and generators a plenty. I did finally cave after a year and brought in that old backpack blower for a newer model, and glad I did. They not only gave me a great price, but I was able to "trade-in" that old blower for a new one. Awesome!

The main guy seems friendly and knowledgeable/ helpful. He did explain things quite well…read more Only complaint is that the waiting time can be too long. We visited once on a weekend and there were a number of people in front of us. There was only one person serving all of those customers. If I'm not in a rush and/or if I need more thorough help, I'll definitely return. P.s. there are maybe 2-3 parking spots right in front of the store. Otherwise it is metered street parking.

Jason is the best! He arrives on time. Works efficiently. He works hard to solve the problem.read more

Jacob the person whom answers the phone (rarely mostly messages have to be left) is anything but…read morehelpful I had to prepay the 1 hour labor for them to come out and access the work. Ok that wasn't terrible. I agreed on the terms and gave them 50% of the money to order the parts. He said he would email to schedule when the parts were in. After several weeks I called left messages and emailed, finally we spoke and I was told one piece is in back order. I said then come do the work and i can put the back ordered part in. No they won't send the order until everything is in. I was astounded with that answer. I said cancel the order and just order the ignition switch and those parts. I will order all remaining parts. Ok he said I ordered all my parts and they came in. When the tech came out he cleaned and installed his parts the dropped in the trays I had ordered, no labor involved in the trays. They have my Amex on file so they charged the balance when the job was complete I realized they charged the original amount and no credit for the $700 of parts I purchased. Jacob and Company will not respond to my emails requesting copies of the work repair orders. They never sent me originally or now that I'm asking. So I will continue to write bad reviews and I will contact AMEX and get my money. BAD COMPANY TO DO BUSINESS WITH!!!! JACOB HIDES AND IS NIT TO BE TRUSTED