I recently purchased a mattress and adjustable base from this location for over $2,200. The in-store sales process was smooth and the staff were helpful at the time. Unfortunately the delivery experience was frustrating. I was told during the sale that setup would be completed at delivery, but when the first delivery team arrived they said they did not have authorization to install it. This required scheduling a second visit and taking additional time off work. When I called the store to resolve the issue, the manager (Ralph) was dismissive and argumentative rather than focused on resolving the problem or maintaining the customer relationship. The haul-away fee was eventually refunded, but the interaction felt more like an attempt to end the conversation than to actually make things right. I also emailed the corporate customer service address listed online (customerservice@pcrichard.com) and never received a response. The mattress itself is great, but after spending over $2,200 I expected a much more customer-focused experience. Good product, but the way the issue was handled is the reason I wouldn't return read more

I first ordered a washer/dryer laundry center from Lowe's and had a terrible experience with their customer service, so I canceled my order. Then I decided to try PC Richard & Son, and I'm so glad I did. When I called the Bay Ridge location, Mr. B answered the phone. I explained what had happened, and he couldn't have been nicer. He told me he could order me the same unit at the same price, and installation would be no problem. They even offered the same 0% financing option. The whole process was easy. I ordered the unit over the phone in about 15 minutes. PC Richard & Son sent two teams: one to make sure the washer/dryer would fit down my stairs and into the closet, and another for installation. Albert, a Licensed Master Plumber, and his colleague Christian installed my gas dryer quickly and correctly. They were professional and friendly and did a great job. Couple days after installation, Mr. B called to tell me the unit I bought had just gone on sale and that he was refunding my credit card $54.44. I have never had a store call me on their own to give me a refund after a sale. That really impressed me. Mr. B, you are the best. You've earned a customer for life. I also want to mention Ralph, another associate who was just as friendly and helpful. If you're shopping for appliances, skip the big box stores and call PC Richard & Son in Bay Ridge. Ask for Mr. B -- you'll be glad you did! read more

P.C. Richard & Son - GE Washer/Dryer Laundry Center. Few days after installation, got a call from Mr. B that it went on sale. He refunded $55.44 to my cc. - Appliances Near Me - Bay Ridge, New York

These guys always come thru. They go out of their way to help. I want to Thank Ralph, Mr. B and Nicole for helping me out. I've been a loyal customer since i was a kid. They always work with me and they make sure I leave happy. I love to support this location because it's close to home and let's not forget the staff. PC Richards offers a lot. I really appreciate the way they treated me. I wish them the best. read more

Dont shop at this location. The sales people are unfriendly and rude. I shopped here years ago and spent lots of money. Yeah, they treat customers like family.....A dysfunctional one! Im taking my business to Best Buy, as suggested by my neighbor who also stopped going to the 86street location. One star is too much. I always leave the store feeling bad. 3 strikes PC Richards youre out! read more

I bought a $3000 mattress from here 1 year ago and there's valley in the middle of it. PC Richard's refuses to exchange it even though the receipt says 10 year warranty. They said to call Sterns and Foster. When called S&F they said go back to where I bought it. Horrible customer service and their warranty is not worth the paper it's written on. read more

P.C. Richard & Son - A LIE!!! - Appliances Near Me - Bay Ridge, New York

I walked in to purchase an Air Conditioner and was warmly greeted by a sales representative Joe Santana ... what a gentleman. He took his time explaining the different window units and guided me to a spectacular purchase ... it doesn't end there ... when I got home and discovered my current air conditioner to be working, I called his cell phone number which he graciously wrote on his business card, to cancel my order and he steadfastly did so without hesitation ... in short, I throughly recommend going here if you need to purchase an appliance and ask for Joe ... you will not be disappointed. read more

This is my second review - urgent message: Good afternoon... I'm extremely disappointed that I still have yet to hear back from PC Richard Customer Service about my urgent air-conditioner issue. II'm livid that the brand-new air conditioner I was given as a gift cannot be placed in my bedroom where I need it as PC Richard's installation of my previous Friedrich 8000 BTU's is absolutely impossible to remove. Again, the tech who was here yesterday struggled and even hurt himself spending well over 90 minutes of trying to rectify this situation. He kept saying: 'you need PC Richard to fix ths situation - they made it impossible." I peronally suffer from many painful illnesses and wanted/needed my new air conditioner in my bedroom this weekend. I need PC Richard to work this out for me as this situation is just incredibly unfair. Please do the right thing and help-me...I am a 30-year PC Richard Customer and have spent tens of thousands of dollars over a very long chunk of time at your Bay Ridge store. Customer Servive and Richard S. both promised to reply to this situation and so far - no-word. I am going to go all out to fight manager Nick Campanile's disgraceful lack of accountability and have ABC's Nina Pineda - "7 On Your Side" next in line to bring Mr. Campanile's very "everything that's wrong with business/customer service" to the forefront where he will seriously regret and NEVER forget his very pathetic stance on how NOT to service long-time customers. I am simply not going to stop making this known and Nick - infamous for his awful actions. His staff installed my air conditioner three years ago and it's now absolutely impossible to remove it from my window. I need it removed BY PC Richard, period. Rob Lane read more

Frankie P. is the best sales associate at this store. He was very patient with me and although I needed 6 appliances and my anxiety was through the roof, he went through each one explaining to me the differences which made me feel at ease. If you're ever in the neighborhood and need any electronics or appliances make sure you ask to be helped by Frankie. You can even call the store and ask for him if you have any questions. Thanks again Frankie, keep up the good work! read more

P.C. Richard & Son - Sales Receipt. - Appliances Near Me - Bay Ridge, New York

Want a real old school honest salesman, go see Robert LaBrocca. He will sell you what you want, no up selling just honesty. Took his time and even gave me a pen with his name on it. Gave my children crayons Update: Just found out they let him go last August, will never bring my business to them again! It was unjust and management needs review read more

I'll make it short and sweet: if you don't want to get completely screwed with getting an appliance delivered, go elsewhere. This was the worst customer experience I've had in my life. TLDR: I've been shopping at P.C. Richard and Son since I was a kid. I recently bought a $2k LG washer and dryer tower at this location. They scheduled the delivery promptly with a 'white glove service' delivery crew. On the date of the delivery, the delivery window of 7:46-10:45 came and went. They called at 4pm saying the unit was damaged and I could still get it delivered if I wanted. I'm good on that. They rescheduled the delivery in 2 days and gave me $100 discount for the inconvenience. Awesome. The 2nd delivery date came and I got a call at 8 am from the delivery driver saying they would be there at 9am. Everything was working out. No show. I called P.C. Richard and Son at noon and they apologized and said the owner of the delivery company would personally come to the house in 30 min. At 1pm they finally arrived. The guy apologized. The unit ended up being so big that it had to be taken apart in order to fit into the house. Luckily, my GC was at the house and said he would do it. The YouTube video for the unit showed the process (I guess it's a thing with this appliance) which was literally 2 minutes long and involved 5 screws. The owner of the delivery company said that although they were 4 hours late, he was busy and would not wait the 5 minutes while the unit was disassembled. He then loaded the unit back on the truck and parked up the block from my house and sat there for 45 minutes, while I was on the phone with P.C. Richard & Son, getting a refund for the appliance. They processed the return and I had BestBuy deliver it the next day, no issues. Problem solved, but there was a lesson learned; never buy anything from P.C. Richard & Son. P.S. Martin the manager at the store is a nice guy and apologized that this happened, although he couldn't do anything about it. read more

P.C. Richard & Son - Appliances Near Me - Bay Ridge, New York

See all

P.C. Richards & Sons have great employees Especially one (1) individual by the name of Sharif. He works in P.C. in Richard on Kings Highway in 86th St., Brooklyn. He's kns his appliances, and he also assured me that if I had any problems with the wash machine I brought to come and see him personally well I did and he took care of it just like he said he would took some's days but the problem was Fix I love my new washing machine it's GE profile i go to PC Richards &sons for lots of my appliances they stand buy they products Thank you PC Richard & sons for your Employees @ 86 st in BKlYN great worker (sharif) thank you so much Im very happy person read more

How the he** does this store have 4 stars. Horrible horrible customer service in the store. We ordered all kitchen appliances and a dishwasher / dryer/washer combo - when the delivery finally came, the drivers said....Oh no, we don't bring anything up stairs. THEY LEFT WITH OUR APPLIANCES AFTER THEY WERE ALREADY OFF THE TRUCK. A Few days later another team came to make the deliver and we had damaged products. All the stress dealing with this store and customer service - ITS NOT WORTH BUYING ANYTHING FROM THEM - Shop somewhere else STRESS FREE and with no damage to your merchandise. Will NEVER again buy ANYTHING from this company. The below comment from the store customer service wants me to reach out to them - That's A Joke, Especially when I reached out to them AND the Executive Admin to the President if the company. What did that get me - MORE STRESS read more

For the past 10 years since relocating to Bay Ridge I have purchased all of my appliances and electronics at the Bay Ridge store. We started working with Louie who was an angel. Louie has since retired and Jose has become my go-to guy at this store. Every purchase has been seamless. They deliver on every promise and the level of service is unparalleled. If you're looking to purchase anything appliance or electronic related, Jose is your guy!! read more

My old earbuds broke and I went in to buy a pair of AirPods. Alex helped me. He was fast, friendly, and helpful. I was quickly back to listening to music on my walk home. read more

You ever wonder why P.C. Richard has been in business for over 100 years? It's not hard to figure out. Their products are good and are often on sale along with various promotions. But that is not the secret to the company's longevity. It's the people they employ. It's all in-house. When a P.C. Richard delivery person comes, that person is employed by P.C. Richard. When an installer comes, that person is employed by P.C. Richard. No outsourcing. I have been buying from them for thirty years. The one time I strayed, oh boy, that was a mistake and I never strayed again. I wish to commend Robert at the Bay Ridge store for assisting me in purchasing a new stove. Robert didn't only entertain questions but he asked questions to be certain that we bought the exact stove we needed. I didn't get their names, sadly, but the four delivery men who came today and carted out our 1950s stove. (We loved it but it was time to let it go) and promptly, I mean, promptly, installed a new stove and expertly handled the gas line hook up must be commended. As should the young lady who phoned me a few days ago to confirm my order and delivery. Also, a young man I had spoken via phone at the 800 number recently. Please P.C. Richard, don't ever leave Bay Ridge. read more

Walked in with my sister to look for a fridge. The showroom was empty of any customers but it was fully staffed with salespeople. However, none of them even bothered to ask us if we needed any help. When another pair of customers came in looking at the fridges a sales rep immediately came and asked them if they needed any help. They were white, we are brown and my sister wears hijab. I was absolutely livid at the sales staff. I was in desperate need of a new fridge and they could have had me as a customer if they just put their prejudices aside. Perhaps I should come back in my Army uniform; maybe then I'll get the slight acknowledgement that I'm a human being. read more

We stopped into the PC Richard in Bay Ridge a few months ago to get some info on appliances for a forthcoming kitchen remodel. We met Robert LaBrocca and even though he knew we would not be buying that day. He was super helpful and spent a good bit of time with us and went to great lengths to answer my wife's questions on the range. In late Dec we called and got Robert's schedule and went in to complete the deal. All in all, it was a great experience and we look forward to a seamless delivery. Thanks Robert & everyone at PCR! read more

P.C. Richards has a lot of the latest products out today. Make sure you check out the circulars for the latest deals and sales. It is the holidays and a lot of the products were on sale or have been discounted from their normal prices. It is not bad store to purchase stuff at, but customer service maybe a little tough to get because either they walk pass you, pretending you are not there or they are really busy. It took a while for someone to help me out. I came here to spoil myself by purchasing an iPad Mini for my birthday. It was for only $299 because it was the holidays. Not only that I had a $25 gift certificate and P.C. Richards gave me a $50 mail in rebate as well. I also purchased a iPad mini case and the total with the tax and discount was $338 and change. Add the $50 rebate I'll be getting back, I paid $288 for an iPad mini and a case. Score!!!! read more

P.C. Richard & Son - My newly bought present to myself - Appliances Near Me - Bay Ridge, New York

See all

I was going to go to staples but decided to stopped by pc Richards first. The guy working in the computer department was so quick and helpful in helping me check what's in stock. I found a printer for the right price! read more

Great place to buy a television! I trust the crew at PC Richard because their stores are not huge and they have their staff focus on the specialty items they sell. TV's are specifically what i would buy here, with a huge variety and mostly reasonable prices. Staff is on point with any qiestions you may have and PC has great warranties for their products. Shop for TV's with confidence or just take a walk inside and see what they have to offer read more

Louis is amazing! Highly recommend. He is sharp, quick, friendly and on his game! Got me in and out quickly and made sure I got the fridge delivered next day, with only a few minutes remaining to make the window for next day delivery. Thank you again so much!!! read more

Very Quick professional attentive service. Purchased my first smart TV and they even took the time to take it out of the box and showed me how to get it started up! read more

P.C. Richards is our go to for any home appliance. In the past year we've gotten our house revamped so our appliances needed to be revamped as well. My family and I have worked with Valerie Blatt over the phone and she could not be more personable or helpful. After the very first time we ordered from her I now only order through her! It's so nice to have someone you can trust and not have to do so much research on your own. I tell her what we need. She gives me the best options... and the job gets done within minutes. We are VERY happy customers especially thanks to her patience and amazing customer service skills. My AC came yesterday.. the gentlemen who installed it were lovely and it only took them 15 mins. We will be lifetime customers! 5 stars!!!!!! read more

My TV died and I needed another right away. As usual, I got a great deal! Can't beat PC Richards for prices.

Being a woman purchasing an AC, this has been a very frustrating experience with this store. I walked in during the Memorial Day sale, after doing my research online and knowing what I needed - which was a higher BTU AC for my studio which was fairly quiet. The sales rep - Ahmed (?) upsold me a unit which he said was quite (it's not, I can't sleep with it on because of the noise it makes) and he also got very upset when I refused to purchase a 10 year warranty from the store that would have doubled my price. I arranged a weekend delivery because they do not work with you at all at delivery and install times.. and since I was not going to take off from work for this we had to wait through the very hot week of the end of May to finally get the unit installed. Within that time I had to field SEVERAL phone calls from this store confirming completely wrong delivery and install dates. When the unit was finally delivered, the installation people spent about 30 minutes installing the WRONG AC in my window. I didn't think to check the unit, because they should have only brought the one I paid for. They were about to leave when I looked at the box and noticed they installed the wrong one - the techs double checked the invoice and proceeded to remove it and install the right one. They didn't install it properly, leaving a huge gap at the bottom which I just ended up duct taping instead of dealing with them again. Now about two weeks ago - the unit started leaking on the inside of my apartment. I called PC Richard's and they promptly scheduled an appointment to send someone out to either fix the unit or reinstall it. I was told the company they're sending is Father and Son's (DO NOT LET THEM SEND THESE PEOPLE TO YOUR HOUSE) - after waiting a week for this appointment, these people showed up a half hour before the quoted time (hoping we were not home) with no tools or anything else, and barely looked at the unit before leaving and saying there is nothing wrong with it - but it was still clearly leaking on the inside. Back to calling PC Richard's again - I spent about 40 minutes on the phone with Sarah (?) who assured me that she will book me a Sunday appointment with technicians from PC Richards in Long Island and that she took my complaint about the previous techs, etc. So imagine my surprise when I got a from PC Richards on Tuesday to confirm my appointment for Wednesday. After talking with Nicole, she fixed my appointment date and had nothing to say as to why it was booked on the wrong day and why the person I spoke with previously entered no notes on our conversation. Now come Sunday - I call the store to get a time quoted. I spoke with a man who told me they would be at my house between 2 - 4 PM, cool. We continue to wait - wasting yet another day in the house to get this fixed. When I called the store back after 4 PM - Sarah tell's me that she doesn't know who I spoke with because the techs are going to be there between 4 and 7 PM. Now I'm livid because this is a waste of my entire Sunday waiting for these people. When the techs finally get there - the reinstall the AC (hopefully right this time) and they also have a conversation about because it's a Sunday and they did all this work and they don't want to call it in because it's so much paperwork - basically wanting to get paid something. We pointed out on the invoice that this is what they were sent to do and we were not responsible to pay anything. All in all - this place is ridiculous and so disorganized. Keep track of your receipts and more importantly who you talk to and when and what is said - because the left hand doesn't know what the right hand is doing. Absolutely ridiculous customer service and no follow up whatsoever - and if you mention something, they're clueless about it and have no idea what you are talking about. read more

Moshe the Manager gave us great service when my sons Air Conditioner failed to have the oompf to cool his new babys room.Moshe offered to exchange the Fridgedaire 5000 for the next one up with only the difference to be paid.Brave Moshe!!! Also this is the best,cleanest and most organized PC Richards in the chain.The salespeople are nice and knowledgeable.And they cheerfully bring your stuff out to the Car....A great place to shop with service not to be found anywhere else. read more

Second time buying appliances from P.C. Richards in Bay Ridge. Prefer to buy from them than the other retailers..never had an issue. Worked with sales rep Eric today who was super helpful and was patient enough to answer all my questions. I've recommended friends go there as well, and they too had good things to say. Everyone is always helpful. read more

Buyer be prepared! Honesty, Integrity and Reliability is the current slogan -pure fiction. It used to be "We treat you like family"but that was a generation ago. These folks have no idea what customer services requires. This review is a summary of PC Richard's customer repair service. The system is absolutely horrible. No info provided re process and method. You are just supposed to roll with it. Purchased a 6k kitchen appliance system in October 2018 and called for a service rep to look at how the DW was working a few months later. Took a window of 12-5 pm, rep showed up at 6:05, no phone calls advising me of the schedule status. No apology for being late, rep just told me that PC Richard's cannot get their scheduling issues in order. This is a management problem! Called again this week for a repair on refrigerator ice maker, took the same 12-5 window on Thurs, rep showed up at 4:43 pm and stayed exactly 47 seconds and informed me a new part was needed for the ice maker. Rep offered no hello or goodbye and reeked of cigarette smoke. No information re how the repair process followed through-nothing. I had to query him for the info! I was told that the store would call when the repair part was available. I had previously called customer service center at 4:05 pm for update on appointment having received none and was told they would honor the 12-5 commitment. Commitment to what? How is the rep supposed to repair a ref unit in 20 minutes? Whats the procedure guys? Asked to speak to a supervisor and was told they would not be able to help me. I insisted and was put on hold for 10 minutes. No one picked up, so I hung up. Twenty minutes later received a message that a supervisor had been contacted but that I had hung up. On a scale of 1 to 5, I give PC Richard's repair service one star because there are no minus stars available! I strongly suggest the PC Richard's repair service consult GEICO or Raymour & Flanigan as model examples of how to treat their customers to garner confidence and brand loyalty. Later that evening about 8pm did receive a call from a supervisor to tell me the replacement part was available and we've scheduled a 7-12 am Monday appointment. He mentioned they have over 100 repair techs on board and my response was they need to retrain all of them as well as revamping the entire methodology of their repair service, from top to bottom because currently it is not informative, is unreliable and unprofessional. These folks use reactionary energy instead of a proactive approach and we their customers are literally paying for it. Accountability needs to be reviewed up and down the line with how they provide so called customer service. PS: Received a message that the tech was on his way after he had left Inspires confidence doesn't it? read more

I bought a laptop from this place over 2 years ago, and it's still rockin'. However, a number of programs installed were trial versions, so I'd recommend following up with them to ensure you know exactly what you're getting. It's a fairly large store, so if you're looking for any number of electronics, I think it's a solid option for the area. I think for the 86th street area, it's the largest electronics store around. Prices are fair, IMO! read more

Very efficient store. Wide selection. Brightly lit. Air-conditioned. Clean. Vigorous. I was very lucky to get the best salesman they have on staff, for my purchase. Very patient individual, informative, going-the-distance-to-make-the-sale. Haven't dealt with any of the other staff as yet but the whole place is simply very energetic about selling appliances. They are on top of every detail, seemingly. Prices good; customer service good. Highly organized. I would give four stars based on all this--but will hold off until they recognize the one minor --but I feel, important--detail which they've overlooked so far. There's nowhere to sit. This store is found on a very unpleasant corner street location next to the Ft Ham Parkway (constant noise, hustle-bustle, horns, and chaos). Many times, customers are forced to stand outside waiting for their car, their appliance, or their taxi. Its a huge empty sidewalk, blasted by wind and sun. How about some potted shrubs, for shade and windbreak? How about some lawn furniture, some plastic benches for people to rest their heels on during a hectic shopping trip? It sso easy to do. Then you just take them inside at night. Would make such a difference! Get with it, PC Richards! read more

Another great shopping experience at this location! Got a great deal on a washer and dryer. Plus next day delivery and 6 months no interest financing! Thanks to Valerie who made the buying process very pleasant and simple! read more

I went to P.C. Richards Friday night, in desperate need of a new air conditioner. As usual every time you go into this particular store, you get very good service. Joe is an amazing salesman & a lot of fun to deal with. We did run into some crazy issues with the delivery on Sunday but I have to say Martin the manager saved the day. He went out of his way to make sure that air conditioner was installed last night. At closing time he managed to get someone to pick up the A/C & come install it in the middle of a heatwave & way past delivery hours. When someone goes the extra mile for you, it shows how much he appreciates your business. read more

I went back to return the Apple TV, and the return/exchange process was very easy! For that, I am going to bump my rating to a 3. Man this place blows. I've made multiple purchases here, and usually end up disappointed. Today was the final straw. Went it to buy an Apple TV. A sales associate followed me all over the store. It was pretty awkward and uncomfortable as I told him I just wanted to browse. He did laps around the store following me in circles. I was so annoyed by him that I chose another associate to help with the Apple TV purchase. When I got the item home I discovered that it was very used, the wrong model and missing the Apple remote! I'm going back to return it tomorrow and will never be shopping there again. read more

Total disrespect is what you get if you want something delivered to your apartment. I had a refrigerator delivered and as soon as they walked in the lobby they were complaining about the fact that there was no elevator. They literally banged the refrigerator up the three flights of stairs leaving dents and scratches on the side of the refrigerator. They continued into my apartment banging the walls as well. The attitude I got from these men was complete disregard for O.P.P. I literally stood there in disbelief with what I saw. PcRichards.... Never Never Again!!! read more

within 2 minutes you will have 4 sales people trying to upsell you. It's clear they work for commissions and would say anything to make you spend more money. There is no reason to shop here when you can order the same stuff online and pay less. read more

I went to purchasea a vacuum cleaner and saw one I liked for $299 on sale. When I went to buy it I was told the sale was over and that they had forgotten to remove the sale tag. The price was now $329. I walked out of the store. read more

P.C. Richard & Son - PC Richard - Appliances Near Me - Bay Ridge, New York

My family has been shopping at Pc Richard and Son For as long as I can remember .. From family that lives in Long Island , queens , and Brooklyn . I will not shop any where else . They have the best deals . I look and have High expectations for customer service . Well they have it and they know what they are doing. Things might not go perfect every time it's part of doing business ,but if you want the real deal. Shop at your hometown family owned business ... Ps one happy camper ..... Joe Buffo read more

Bought an air conditioner from here - great price, great service, and they carried the heavy piece to the car for me.

After speaking to Mike, the issue was resolved and the mattress was changed. I still think that the manager at Brooklyn PC Richardson has an attitude. read more

David is by far my favorite sales guy at this location. He is always so happy and pleasant to work with. He knows his stuff and will always make sure you are happy with a good deal. I have returned to this location several times in the past few years and choose to only work with David. Thank you! -happy customer read more