My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

Craig seems like a nice enough guy and he let me in without a prior appointment which was great for…read moreme, but the mattress he recommended was too soft for my body type. Woke up with worsening aches and pains after trying out the mattress (Summer field Ariel) for a 4 month period to REALLY BREAK it in, just didn't work for me. Thank you to Craig regardless because he let me return the mattress past the expiration date and was straight up with me. WOULD reccommend since he helped me out with that and gave me suggestions!! THANKS again Craig!

Really appreciated the service provided by sleep agent Roz. She allowed us to move at our own pace,…read morekept me and my husband on budget while being honest about was or was not worth paying more for in our price range. We both walked out pleased with our selection (win for her as we initially had different preferences!). Also thanks to the manager Alex for being kind and sharing his knowledge with us as well.

I like to inform you that Cindy from the Flatbush Ave store in Brooklyn was very helpful in me…read morepurchasing my Beautyrest mattress. She was very informative and professional and may me feel confortable purchasing my mattress. It was a pleasure working with her.

The professionalism of Exceptional is beyond exception . I bought two bedroom set and dining room…read morefrom them starting Twenty Thirteen and am totally satisfied with items delivery and service not to mention sales guy . Thank you wish I could see your showroom online

The best experience I've ever had when dealing with someone in the furniture business. Always…read moreready to answer questions and help us with prices and delivery of furniture. Will only use you guys from now on! AAA+++ Thanks a million

I had great service at the Flatbush Kings Highway store. In full disclosure I went to Glendale…read morewood haven Blvd first. It was like I walked into a family during an argument. No one offered help I asked had an idea what I wanted but I felt like I was bothering them. Thinking to myself what kind of sales ppl they blew a sale. Determined I went to Flatbush it cost nearly $50. With Uber but I had my eye on a sofa. Ppl were very helpful kept their word with repair as delivery was on time but busy. Men put on legs wrong way, no problem nice customer service will be out to repair no cost to me. Nicer sales ppl and I LOVE my couch. I recommend and will shop again.

I should have trusted my gut. Years ago, I promised myself I would never shop at Bob's Discount…read moreFurniture again -- but I gave them another chance, and now I'm paying the price in stress, frustration, and sheer disbelief at how poorly a company can treat its customers. I spent nearly $2,000 furnishing a guest bedroom, including a massive zebra painting that I absolutely fell in love with. But from the moment the delivery truck pulled up, the experience spiraled into a nightmare. The delivery team showed zero effort or professionalism. They refused to bring the furniture inside and acted like I was inconveniencing them just by existing. No greeting, no care -- just dropped it off like trash and left. Then came the final blow: they brought the wrong painting. I tried to reach customer care to fix the issue, but of course -- just my luck -- the call mysteriously dropped and no one followed up. So I drove all the way back to the store where I made the purchase, hoping for some real human assistance. I met with the original sales rep who walked me over to the counter, only to be told that my painting was now backordered for 12 weeks. But wait -- there was one in the showroom. Problem solved? Not quite. I explained the situation to Abbey, the store manager, and asked for a small discount if I came to pick it up myself. Not because it's a floor model -- but because I've now had to correct Bob's mistake three times. Delivery failure, wrong item, and zero communication. She flatly said no -- because the painting was "new." As if that excused everything else. Let me get this straight -- I'm driving all over town, spending my time and gas fixing a mistake that wasn't mine, and you're telling me I deserve nothing in return? After getting nowhere, I called customer care again and cancelled the painting altogether. And now, just like that, it's over -- and I'm left with regret, wasted time, and a burning reminder of why I said I'd never shop there again. Bob's Discount Furniture isn't just cheap -- it's careless, tone-deaf, and deeply out of touch with what real customer service looks like. Never again

They have no showroom. Limited selection and it's like a warehouse where you just pick up a generic…read moremattress. I didn't even see various types of mattresses to pick from.

Where do I begin. They have no showroom--in fact we almost didn't find the place as a guy walked…read moreout of the warehouse and told us to come in. We had to dodge trucks and workers picking up mattresses while a guy threw some mattresses on the floor of warehouse for us to test out. There was no sales person to help us purchase or set up delivery. Told me to call to order mattress I tried out. I started calling on a Wednesday --Kept getting answer machine and leaving messages and they never called back. I finally got a real person Thursday evening and he told me to call back next day. Called dozens of times, left messages, sent emails --no response. They are closed Saturday and I needed delivery but Tuesday after Memorial Day so now I had no time to shop anywhere else. Finally got a person on Sunday. They set up delivery for Tuesday between 6-9 pm (said they wouldn't deliver in Manhattan from 9am-6pm) The delivery person called on Tuesday to say it would not get there until 9-10pm!!! They finally arrived at 10 pm --one guy brought up mattress, box spring, frame and mattress protector but did not set up frame so my daughter had to leave mattress on floor to sleep that night to be able to get to work next day. I should have known it was a mistake to do business with a place that was that difficult but I thought I was getting a quality mattress at a good price. Never again. You get what you pay for as it turns out. I really wanted to support a local business but they made it so difficult and I feel compelled to warn others of their terrible service. So disappointing. Go to Craig's --you will pay a bit more but get the service you deserve!

The Sleep Loft ended up being the right decision and was by far the best experience I have had…read morepurchasing a bed. The credit goes to Jerome who helped us pick the perfect bed that was affordable and was also set up within days (impressive considering there was a snowstorm the weekend of our delivery) with the white glove service; all included in the final price. Jerome took the time to listen to our issues with our previous bed and gave us the chance to try just about every bed they had in the showroom. I am pleasantly surprised with our new bed and so far am getting better sleep than I have in years. A sincere thank you from us and we highly recommend The Sleep Loft!

It takes a lot for me to leave a review, but this store has truly pushed me beyond my tipping…read morepoint. Upon purchasing our mattress, we were told by the salesman Jerome, that their mattresses are typically delivered within 1-2 days. (I have since read other reviews with this same issue so realize he was lying to me from the start). As of this time, it has been three weeks, countless hours of calling and waiting on long holds, nearly a dozen emails... and still, no mattress. Not even a scheduled date for delivery. Will I ever receive it? Who knows. I have a herniated disc, and was advised by my doctor to get a firm bed as soon as possible. Had I been told the honest truth that it would be likely over a month (longer?) before receiving the mattress, I would have gone elsewhere. This review is now an act of desperation in the hopes that it will motivate them to stop giving me the run around and actually deliver my purchased mattress. Go elsewhere if you can.

agnes and jon were great! very knowledgeable and excellent customer service. smooth delivery from…read morestart to finish. they have a elegant selection of couches, and we love ours.

Stop! If you're looking for furniture, you've got to read this one... Do you need a sofa and you…read morehave no idea where to begin? Are you apprehensive because product photos never live up to expectations? Have you ever ordered furniture with promised 3 month delivery time but it really took 6 months? Sure, you can pick up cheap crap at IKEA on the fly but you're an adult now and you deserve quality. Welcome to Brooklyn City Furniture. We live in era where big box store chains and the likes of Amazon and Wayfair are putting independents out of business. Brooklyn City Furniture is bravely putting up a fight against this commercial crass. They are a throwback, a typical small footprint store jam packed with a well curated and eclectic mix of furniture and accessories. Still, you ask, "How are they better?" The owner of Brooklyn City Furniture is John, a casual guy who can be formal if required but hits his stride with laughter and ease, and he has a discerning eye too. He knows great art and he knows great furniture. John sources his inventory from stellar furniture makers such a Gus Modern and Foundry. Where in NYC can you go to a furniture store and the owner is there to help you? Find something you like and John might be able to sell it to you with ssshhh... our secret, a 15% discount. John isn't looking to rip you off. He sells great furniture at a great price. Wow, what a concept. Oh, it gets better. John's partner in crime, Agnes, knows all. She will help you with fabrics, pricing, and logistics. Ask John a question and Agnes hears every word. She'll even crack the whip when needed. It's a hoot to behold and worth the price of admission. Never has buying furniture been so much fun. At Brooklyn City Furniture it's John and Agnes. That's it. They are a perfect duo. One thing's for sure, you won't get this level of service at Crate & Barrel. Then came delivery day, of the beautiful Gus Modern Wallace 84" top-grain leather sofa. John and his very kind helper, Michael, showed up on the day and time they said they would. Since when does the store owner personally hand deliver their own goods? There was constant communication between John and I and he arrived in a gorgeous delivery truck... yes, it really is gorgeous. The sofa was triple bubble wrapped and taped. I was gobsmacked. My worries about the sofa being dropped on concrete or the leather being scraped on a wall, vanished. John and Michael wheeled the sofa up to my apartment, centered it along my living room wall, removed the bubble wrap and, voilà, my boring white living room turned into Versailles. I enjoyed John and Michael so much. Afterwards, we had a nice visit complete with the requisite selfies. Never was buying a piece of furniture this easy and painless. I've got a quality sofa at a great price and I made friends along the way. Stay tuned guys, I'm bringing you donuts this week so we can keep the party going. Five stars? Chh. I give Brooklyn City Furniture all the stars in the Milky Way. Thank you... oh, and the cat thanks you too!

Simone Pryce at the Nostrand Avenue (Junction) location in Brooklyn is the best!! She is very…read moreprofessional and is the perfect example of what GREAT customer care is! Without her assistance with a warranty issue I was having, I do not think I would have a resolution. She not only called me when I sent a complaint but she went the extra mile to follow up with an email.

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.

Shane O. is an incredible salesman. I heard from several friends how pleased they were with their…read moreKeetsa mattress, so I walked into the store to check it out. Shane was very helpful with all of my questions and went out of his way to explain various product-issues of the Keetsa mattresses. He convinced me in no time to buy a mattress. I received it within a week, and the delivery team set it up quickly and took the old mattress away. For the first time in years, I slept through the night: no backpain and no night-sweats/mattress hot spots anymore.

We've had a Keetsa for eight years, and it is now an indented, painful mess. Forget their eco…read morefriendly process: this is another mattress that will be going to the landfill well before its time. To make it even worse, Keetsa refuses to honor our warranty, and likely had no intention of ever doing so (read the clauses in their warranty to find all the ways they will weasel out of doing so) Some key facts to counter Keetsa's sales lies: - The mattresses are still made of petroleum product in China. They're just made from 12% castor oil - The 12 year warranty would be the best in the business IF they had any intention of honoring it - The mattresses are only considered defective if they have up to a 1.5" indentation. 1.4" is plenty to make them very uncomfortable and unhealthy Google "Keetsa Mattress" if you want all of the details of our experience. I own keetsa-mattress (dot) com among others, as I informed Keetsa I'd be telling this story far & wide. UPDATE: I'd like to add here that Josh at the NYC store is actually very nice and was quite helpful and kind in email. It's not his fault that this product is really terrible and the warranty is a lie.

If you are looking for great quality affordable furniture this is the place. The friendly staff are…read morealways ready to help you find the perfect furniture for your needs! I bought a living room set and am so happy! If it is not in store they can order and have it for you quick. My item was delivered next day. Ask for Joseph or George.

From the owner: Our family ran furniture store has been part of this Bushwick community for around 45 year from a…read moredinette super store to a local bedding store...we give you one thing most internet companies can't real time service...