There was a problem to get the highest speed 4 from the new unit. They responded to my email request in no time and phoned me to guide me thru to reset the unit to have speed 4. This kind of customer service is fantastic. Highly recommend this seller and products. I give them 10 stars. read more

Excellent product and customer service at the Kansas St. outlet. Ms. Yip and Ms. Cheung, we are grateful for their work in service and scheduling. The installer was fast and personable. If a good performance range hood is what you're after, look no further. read more

I needed a new knife and Pacific Hoods employee recommended this knife. This knife did not disappoint. Very sharp and easy to handle! read more

Pacific Hoods Inc - I needed a new knife and Pacific Hoods employee recommended this knife. This knife did not disappoint. Very sharp and easy to handle! - Kitchen Supplies Near Me - Brooklyn, New York

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I love this Taiwan brand range hood, super friendly and powerful. And service staff Alice Lei helped us lots found the suitable my home, she is a professional and patient person, so glad had her service. And the installed worker Mr.chang is also profession. High recommend read more

Pacific Hoods Inc - The modern range hood is from Taiwan! - Kitchen Supplies Near Me - Brooklyn, New York

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Excellent and knowledgeable staff that helped us choose our forever range hood brand. The customer service was great and they were very patient on the phone. They were also not pushy in-store about selling the product and genuinely just wanted to showcase that the range hoods work- which it does! The hood has been working wonderfully as advertised. An added bonus is the free installation with every purchase and the color of the range matches perfectly with the rest of our kitchen's stainless steel. read more

Pacific Hoods Inc - Kitchen Supplies Near Me - Brooklyn, New York

I can't say enough about this hood range! We recently just purchased this hood range in our new apartment and surprised at how strong the vent is. Especially with heavy cooking, there's no smell at all! Perfect for the open kitchen concept! It looks sleek and modern with their new add on cover that I just attach right under. Easy to attach and detach for cleaning. Customer service was great, they answered any questions I had and was very patient with my indecisiveness. I would not hesitate to get this brand and model. read more

Pacific Hoods Inc - Tru steam hood range - Kitchen Supplies Near Me - Brooklyn, New York

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Love our new range hood. It makes such a difference in our kitchen! I would constantly have odors build up, not only from our kitchen, but neighboring units as well. Worse yet, the smoke! Our fire alarm was always going off when the apartment became too smoky from cooking. Imagine stopping, mid-cook, to open all windows and stop the alarm. It was a mess. Our range hood fixed all these issues. Aesthetically, it looks stylish. Our questions were answered in depth and were helped to get the right range hood for our kitchen set up. The installation was seamless and most importantly of all, the hood itself is POWERFUL. 5 stars! read more

Their stove vents are the best and sucks up every smell in the kitchen. The best thing about this store is they sell top quality kitchen items at great prices. The staff are always friendly and willing to help. Will always come back! read more

Pacific Hoods Inc - Wok in 12.5 inch - the perfect size for a family of 4 - Kitchen Supplies Near Me - Brooklyn, New York

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Powerful range hood! My house no longer stinks of food! Before changing to Pacific, I had another well known brand. My smoke alarms would go off anytime I cooked and the house always had that slight food odor. I have an open Kitchen/Living room and my AC Split System filters would also have heavy oil build up from cycling the smokey air. This brand was recommended by my parents. It drastically improved the cooking situation. No more smoke, no more loud alarms going off, no more odors, and AC Split System filter is clean. The staffs great as well. I was ready to buy their most powerful and more expensive range hood. But they recommended me the product that was right for my kitchen and saved me some money. read more

Pacific Hoods Inc - Installation was quick, easy and professional! - Kitchen Supplies Near Me - Brooklyn, New York

Appliance is decent. Staff is terrible. Hood came with free installation and it was installed crooked. Asked them to come fix it and the dude threw a shit, stomped all over my house and stove with his dirty shoes and complained for a hot minute before finally attempting to fix the botched job after I said I'll return it. Also used my toilet without the courtesy to ask, didn't flush with the lid down and got piss on the seat. This review happened during Covid. read more

Very satisfied with my experience with Pacific Hoods. I purchased a range hood for my kitchen from them a while back and it kept my kitchen smell-free and grease-free. Recently, the on/off button has been giving me issues. However, with their warranty policy on range hood parts, I was thankfully able to replace the button. The customer service was great and I haven't had any issues with my range hood since then. read more

Pacific Hoods Inc - My range hood - Kitchen Supplies Near Me - Brooklyn, New York

After our Wolf hood range had broken for the 3rd time within 6 years, I was in the market for a better range hood. Pacific Hoods Inc was recommended by a friend and the experience was amazing! We had a lot of requirements. Matt and Sharon worked with us to get to a hood and design we were happy with. It was a lot of back and forth communication but they were extremely patient with us and gave us a lot of options to work with the space we had. Since our range hood was broken, they also worked with the urgency of our situation and got a new one within a few days to get it installed. The installers were prompt and professional. They helped us understand the functionality of the hood and made sure the hood was clean and in working order prior to leaving. From beginning to end, the experience has been great. I highly recommend them for anyone looking for a new range hood. read more

Pacific Hoods was recommended to me as the best hood for Asian households with our exotic and intensive cooking styles. I'm based in California so surely I could not make the trip to their NY store, but the customer service was superb and amazing. The model I wanted for my kitchen was apparently on sale but sold out, so I reached out to their Message box and was assisted to order the sold out hood with the discounted price!! Who would have thought there was still some in stock for me? But what really convinced me to write this YELP review was how they handled their business after I have paid the invoice. After the 2nd day of paying, I reached out to follow up on the shipping status as I'm in dire need of it. They assured it was shipped (and yes the shipping label was created right then). However, the carrier took forever to update their tracking status which gave me anxiety it would not come in time. Pacific Hoods was so patient and understanding of my situation that they offered me some credit back for the trouble. Gosh when did a business ever take responsibility for the carrier's job? But these people did!!!! This business 1000% deserves support and more awareness, and yes their hoods work fantastically for the money and are cheaper than the Western brands that do not have as much CPM. Thank you Pacific Hoods for making my experience smooth and memorable. read more

Great service from beginning to end. My hood range was not doing the job. It didn't matter if we put it on before cooking, open the doors and windows, or had it on high, my house would still have the smell of food in the air. After being recommended to Pacific by a friend, we decided to go to the store to see what was available. The salesman was extremely helpful and knowledgeable to help us choose the right hood. He demonstrated how well it worked, the cleaning process and compared it to other units in the store. We decided on the range we were interested on and we were able to schedule an installation 2 days later. Some important answers to have when changing your hood: 1. The size of your stove 2. The size of your duct- 4" or 6"? 3. If the duct leads directly to the outside and what direction? 4. If it is under a cabinet or freestanding? Overall, customer service is great and the hood works extremely well. I know because I burnt food I forgot I was cooking and the smell never left my cooking area. That never happens to me but it help solidify that we made a great decision. They also sell cooking appliances and kitchenware. I definitely recommend this place. read more

We recently purchased a house in Staten Island with a microwave as the vent, that was the first thing to be replaced. We were so happy to meet Matthew as he helped us pick the right hood range. The Pacific Trusteam with deflector board was the way to go for us. Easy to clean and also, easy to install. It's a beauty and a beast, with all the heavy cooking that goes on in my kitchen. A must have for a foodie household! read more

Was in need for a new range hood and my friend recommended me this brand. The staffs were really informative and extremely helpful. They recommended the product based on my needs. I have been using this range hood for almost three months and have been completely satisfied. This little range hood is absolutely a beast, it's really powerful. Our house is no longer having terrible smoke and odor after cooking. It's super easy to clean. It features auto-clean which is very helpful. Would definitely recommend their products. read more

Pacific Hoods Inc - Kitchen Supplies Near Me - Brooklyn, New York

Renovated my house and went with a contractors suggested hood. It was trash. Turned it on full power and still set my smoke detectors off. A friend recommended Pacific Hoods. They had competitive pricing and speedy delivery. Installers were quick and professional. Cleaned up the kitchen and took away the old hood. My new hood is easy to clean. Has excellent power. Never set my smoke detector off ever since the switch. The lighting is an added bonus. Super bright LED. The self cleaning mode is nice too. Not sure what it does but have to use distilled water. Sounds like it cleans the inside where I can't see but I assume it works. No issues since I bought the thing 2 years ago. Highly recommended. read more

I've visited this store a few times with other friends before. They got a hood range and installation hassle free. I've asked them on multiple occasions how they liked the product and I've heard nothing but praises about their Pacific hood. I ended up picking one up myself but unfortunately, it ultimately didn't fit the space in our kitchen. I was super bummed and long story short, customer service has been impeccable from the first time I stopped by for information, to just yesterday, when I had to sadly return the unit. Yes, they speak Chinese but I also dealt with Matthew, he was able to make suggestions and recommendations for what I might need (in English). He has also called me back in a timely manner. Overall, I would recommend Pacific Hoods to anybody looking for a strong CFM without breaking the bank. read more

Excellent quality and very sleek looking hoods. Delievered and installed 2 hoods locally in nyc the very next day!! Helped clean and clear out a partial nest in the exhaust vent without even asking. Highly recommended!!! read more

Pacific Hoods Inc - Kitchen Supplies Near Me - Brooklyn, New York

I purchased the true steam range hood and it was very nice: everything is as advertised and we are very happy about it. Unfortunately we had issue with the pcb board in about 6 months, but the support was very nice and helpful. With the replacement and instructions, we were able to replace the board and everything is back to order now. The support and troubleshooting experience is very pleasant and the time to resolve is very quick. Recommended! read more

Premium price, poor quality, poor customer service Paid premium price (more than $500) to get a range hood (Model PW 2300 BS) from Pacific Hoods. Surprisingly a PC board to control hood light stopped working after one year. Contacted the distributor of Pacific Range Hoods at New York city in order to get a replacement as the hood has a so-called "10 Year Parts Warranty" and broken part is "guaranteed to be replaced for ten (10) years free of charge". After speaking to customer service representative, I had to pay $15 for new part shipment and to deposit $50 to ensure I would mail the broken part to them. Then, waited, waited and waited for about 4 months, finally got a new PC board while they kept telling me no part was available. It's been more than four months I had to cook my family's daily meal, Thanksgiving meal and Christmas meal without a hood light. Very frustrated! Very disappointedly, I had to pay the shipping fee (total about $27) not only to get the replacement but to send them the broken part, which never shows in their warranty policy. This is ridiculous! I will never have another business with them again. read more

Go to their website and leave them a message with the Facebook messenger feature. Just wait a bit for them to reply, then you will be connected to (probably) Matthew. The customer service is EXCELLENT. He is very responsive and helpful. Their spare parts availability is very good--fair prices too. Nothing has broken on my vent hood--I just wanted to have spares for the future. The vent hood has been working flawlessly for 3 years and counting. Model PW2300BS. read more

I had a great experience from my initial contact to finished installation. Everyone was extremely helpful. The installers were on time, efficient and did an excellent job. They showed up in masks and took all precautions. The hood itself is really nice too. It's well made and fits perfectly. The suction is so powerful that it holds up a heavy pot lid under the fan! read more

Was recommended by a friend and ended up purchasing the sc88 hood range from them. We do a lot of heavy cooking and stir frying at home so we needed something with strong suction. This hood range is amazing and the price is great compared to other competitors. I will no longer be afraid to cook up a 9 course meal for the family ever again! read more

Had an issue with the motherboard in the hood range. Spoke with Matthew at Pacific Hood. He was extremely professional and quick with his response. Despite me not having the original purchase receipt, Matthew honored the parts warranty and delivered a new motherboard. We scheduled a service technician with Pacific Hood and they arrived quickly and fixed the issue. I would highly recommend Pacific Hood, great products and exceptional service. read more

I have been looking for a range hood for awhile. Pacific has best customer service ever!!! I felt hesitate to purchase something big online,but they made me feel safe. Once I receive my rangehood, would like to share pictures with you all read more

Amazing appliance. Quiet when steaming or cooking soup and strong enough when frying and heaving cooking. The hood came with free installation! Can't ask for more. Salesman to service staff were polite and very educated with the product. Answered and assured all my questions. Highly recommended read more

Pacific Hoods Inc - Range hood - Kitchen Supplies Near Me - Brooklyn, New York

We've Been using pacific for many years ever since I was a kid at my parents house, so when changing the one in our upstairs apartment we decided to check out pacific again. They have a lot of different models to choose from and staff was very helpful. Since we were already using pacific ours came with free installation. Let's see if this one last as long as the first. read more

Pacific hoods just installed the vent hood today so this review is about the purchase and installation experience. I actually went to their showroom on Division Street in Chinatown. The woman there was very helpful and gave me a rundown of the features of their various series. I ended up buying the PR830AS which is part of their economy series. It was one that I could remove the baffle filters and just cleaned them in the dishwasher. I explained my kitchen setup and even took pictures of the existing (poorly done) installation by the apartment's prior owners. Given where I was in the city and the extent of the work, she gave me an all-in price for installation which I liked. Another place in Chinatown was nickel/diming me with transportation, materials, labor, etc. I had a feeling they were likely to tack on more once they were on the job. Anyway, the guy came to install the unit today and did a great job. Take a look at the before and after photos. Aside from the mishap of breaking the lightbulb on the old vent hood that we discarded, it was actually a pretty smooth process. For those reading this who do not speak Mandarin or Cantonese, you will need to find a translator if you decide to use this service. read more

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