Man, do I wish this was my local hardware store…read more It's less than a mile away, and in most places that would be super local, but here in Brooklyn I've got two or three closer. Those shops wish they were Mazzone though. If I have the time (which I rarely do), I would much rather come down here. The folks behind the counter are friendly, knowledgeable, and they've always got everything I need. The prices are reasonable as well. It's just a little too far for me to walk for just a lightbulb or a screw that I need, but for larger purchases, or if I have actual questions, I find it's worth it. One thing that I like getting from them is my Christmas tree every year. They've always got a great selection, and I'd rather spend my money locally than with the Home Depot, the Whole Foods, or even the dudes on the street who trek down from Canada or wherever. Here the service is better and friendlier; the trees are great, they will saw the end off it (necessary for drinking the water up), and help me strap it to my car if it's too big to fit inside (or if I'm trying not to get needles everywhere). Anyway, Christmas is over for the year, but Mazzone is forever.

The customer service at Mazzone Hardware is excellent! They are so welcoming to their customers and…read moredo a phenomenal job of explaining things, from what to buy to fix broken pipes to the different types of paint finishes (they sell Benjamin Moore paint products). It's not a huge store in terms of size but it packs a hefty punch. Plus, they have a nice garden center with plants, vases, and seasonal items. We are fortunate to have this long-standing store in Carroll Gardens!

They had the item I was looking for. Friendly staff…read more Excellent service went above and beyond to assist me with finding what I needed. Thank you to the amazing staff. Reasonable prices

i walked in for a key copy and left with a new key within literally 45 seconds. highly recommendread more

The guy at the counter was really helpful, explaining how to wall mount my tv into brick and giving…read moreme the exact pieces I would need and giving me a sort of demonstration in-store. I would definitely recommend this place for customer service.

They have old school stuff nice workers the lady it's nice to great helper she make share I have…read moreeverything that I need

Very friendly an helpful. Love having these folks in the neighborhood for quick jobs around the…read morehouse. You'll pay a premium for the convenience but it's so nice in a pinch. If you have the foresight to buy stuff when you're at the big box stores you'll save on tools and big purchases but for everything else they're great.

My local hardware store, I get keys made here all the time for a good price. Really nice guys when…read moreI need assistance or advice.

They do a brisk key cutting business: in the time I was there, three of us were getting keys made…read more $2 each if you pay cash. Even though I got three sets made, they only gave me two rings.

Great items and the workers really know what they're talking about! Friendly and professionalism…read morehelp me get to the source of my matter helpful kind you name it these guys are there. I think it's a family own business too.

This is a great family business. It's not a huge store that has absolutely everything, but whatever…read morethey lack, they are willing to order for you. That being said, you'll definitely find most things you need in there. I bought a drill from them MONTHS ago and never used it and lost the receipt -- they were willing to take it back and give me store credit. Just kind, trusting, helpful neighborhood people.

The people at this hardware store make it even harder for me to leave my neighborhood! I'm moving…read moreout next week and am busily spackling and repainting, but unfortunately I didn't save any of the paint I used to paint the walls when I moved in. I also didn't remember what brand or shade I bought, but I did have a little painted sample on a piece of paper that I used to match other stuff I bought for the room. I took the paper to them and we matched it to a shade of paint. After the guy there mixed the paint up, we realized it was a full shade too dark due to a computer or mixing mistake, so he mixed up another pint for me. It seemed like a perfect match so I took it home, but realized when I got there that it was too light. The next morning, I took it back and we added some more blue, and he even gave me a little bottle cap full of the dark blue mix so I could add more myself in case it was still too light. He also helped me get a few other cheap things I needed, like sand paper and a brush. They're so nice here, and I'm really glad the hardware store across the street happened to be closed! Otherwise I would never have come in. They accept credit cards but they have to charge tax if you use a card, so take cash if possible.

For quite a while, the dishwasher at my mother's house has not been cleaning efficiently. It has…read morebeen repaired a few times, with the last technician saying that if it "happens again, a new dishwasher would be necessary." Welp. So my sister and I decided to just buy a new one, so it would work correctly without worry, and we could keep our sanity during a tough period. A little background here - all siblings and SO have been staying at my mom's since she is deteriorating rather quickly. It is a very stressful time and we just didn't feel like continuing to deal with an easily solved issue. I called PC Richards, since it's been around forever and Ive shopped successfully before. I fist spoke to Alex, who was great and suggested I look on their website to see what I may prefer, and to call back with some choices. When I picked a couple and called again, Mr B answered the phone, and we spoke extensively about each machine's pros/cons. Mr B was incredibly knowledgeable and helpful. He told me he has been with the store for a very long time, starting as a stock boy. He is now a manager and a pure pleasure. I said to him "I can give you a whole sob story, but I wont. But please know, we need this before Sunday". He never batted an eye. This was on.a Tuesday, with the July 4th weekend approaching (yes, I am THAT person!). Essentially, it had to be delivered that Friday due to the approaching holiday. Mr B said he could "call a friend" (I got a guy) that could possibly make delivery happen, but he would make no promises. Ok! I put a deposit on a JennAir at an awesome price. The next day I received a text saying that my appliance was ready for delivery and to call to schedule. Yippeee! I called the store back (Thursday) and spoke to Mike, who told me I was scheduled for the following Tuesday. Uh oh !! We REALLY needed/wanted/would make life easier with a Fri delivery (really , Im not being difficult, there are reasons, just not going to get into it here). He said he would make a call. Next thing I know, Mr B calls (who was not supposed to be at work on that day) from the store to discuss delivery. When I expressed my surprise hearing from him on his day off, he said he just wanted to take care of the issue. He then told me that he could not get me delivery until Tuesday. Obviously, I was disappointed but he had told me it was a longshot with such short notice. Ok, we will make it work. Mr B truly had no idea of our issues and his efforts were not unnoticed. Next thing I know, he called me back 10 minutes later telling me Fri delivery was set! Wowza! I wanted to jump through the phone and hug him! I am quite sure he does not know our "sob story" as I never got into it, but he succeeded in making my day better (as I was sitting in my therapist's office, lol.) So thank you Alex, Mike, and especially Mr B - y'all removed one stupid PIA issue during a time that our household is preparing for the sad inevitable. We appreciate you guys so much!

DON'T BUY APPLIANCES FROM PC RICHARD!!! They send me an air conditioner that is all scratched up,…read moreit looks used. They're giving me the run around, the store it came from says they can't help me, they won't respond to customer service emails, I called headquarters and they said they would call me back to set up a pick up, they never called. The policy on their website says they're supposed to pick up any local or freight delivery if it's reported within 2 days, which I did report it. I learned they send people defective merchandise and then give you the runaround so you'll end up having to deal with the manufacturer directly.

This place is extraordinary. I'm remodeling a 3-story building not far from here, and I used to…read moremake nightly trips to Home Depot. After I really got a look inside this place, I concluded there was hardly a point. With Able, I'm not sitting in traffic for forty minutes each way, and that's well worth the small local markup. Here's the kicker: These guys stock everything. I don't know how they pull it off, but I've gotten brass nipples and unions, stove bolts, countersink drill bits, GFIs, Sharkbite fittings, water putty, a tile saw, a specialty sink drain cup, and I don't even know what else. They have it, and they know where it is. Whatever you need, absolutely try this place before you get in your car.

Affordable, kind owners, and super convenient! They always have anything I need in a pinch.read more