I had an outstanding experience at B&H, and I want to specifically recognize Ron and the entire…read morestaff for going above and beyond. I was dealing with a serious issue--my CPU was overheating to the point where I couldn't even play my games. I had already contacted ASUS, and they told me I would need to send my computer in for repair, which would have left me without it for weeks. I also visited several Best Buy locations, but unfortunately, no one was able to help me solve the problem. When I came to B&H, I immediately noticed something different about the staff. They're not just employees--they're true technology enthusiasts who genuinely love what they do. While I was browsing, Ron approached me and asked if I needed help. I explained my situation, and from that moment on, everything changed. Ron really listened to me. He didn't rush me or treat me like just another customer--he took the time to fully understand the issue. Using his own knowledge and expertise, he walked me through the problem step by step, giving me his full attention the entire time. What stood out the most was how relatable and genuine he was--it felt like I was talking to a real person who actually cared, not just someone doing their job. After following his guidance, I went home and turned on my computer--and it was running perfectly. I can't even describe how relieved and happy I felt. It honestly meant a lot to me that someone took the time to help like that. On top of that, the rest of the staff were incredibly friendly and accommodating on my way out, which just added to the overall experience. Because of this, I'll definitely be coming back to B&H for all of my technology needs. Huge thank you to Ron and the entire team.

I only purchase through the website. It is often less than Amazon and other big suppliers and the…read moreproducts ship very quickly. What more could you want?

I went to Sebastian for help because my mid-2020 Macbook Pro laptop had started really having…read moreissues with battery and the "Battery Service" notification had started to come on. To get it repaired by Apple would be about $500, and I'm a student on a budget. Sebastian said he could order the battery ahead of time so he could repair it in 1 day, and he repaired it in a matter of hours. Not only that, but he let me know if I had any issues I could follow up with him. His pricing is reasonable, he is clear and responds super fast to any messages or questions. I highly recommend him!

I would recommend Sebastien to anyone that's looking to get their GPD device fixed. No one wanted…read moreto open my GPD Win 4 and replace the left joystick, when i say no one i mean no one. Called shops all over NYC. They would goggle it and be like no we don't deal with that. I called Sebastien told him what i wanted. He let me know he's Delt with GPD devices before and to bring it. I dropped it off and he had it fixed in a Hour. And the price is good. 1000 stars

As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

These guys were really incredible. My laptop is fairly old, but they managed to get it set up so…read morethat it's no longer necessary for me to get a new one right away. They kept me in constant communication and understanding throughout the entire process.

The associate who welcomes you is attentive and helpful. I came in to upgrade my phone. I wish I…read morehad known that the activation is automatic before I checked out. At the Apple Store they always ask if you backed up your device before activation. I had to troubleshoot setting up the phone at a nearby cafe.

Last week was my first time at this particular Best Buy . The store was spacious and the decor was…read morepretty cool. I was there to pick up one of my son Christmas gifts. We ordered from the store and all I had to do is pick up the awesome gift.The wait wasn't long at all. I was in and out,the staff was nice and courteous the store was clean. Don't forget the store is a few minutes from Bryant Park and the F train I would say about 6 minutes. I would definitely go back to this particular Best Buy .

I sent my water-damaged iPhone to Secure Data because it was stuck in a boot loop and contained…read moreimportant photos for my thesis. I expected a straightforward diagnosis and a reasonable estimate. Instead, I was quoted $1,760 for what was described as extensive repairs necessary to recover the data. As a student, I couldn't afford this, and I requested the phone back. They did not release it immediately, instead, I had to exchange multiple emails and a phone call. During that call, I was told that if I removed a negative review (about their Brooklyn location falsely being advertised as walk-in), they would lower the price to $900. Extortion, plain and simple. I declined, and when I finally got my phone back, I plugged it in and--lo and behold--it worked perfectly. Which means one of two things: 1. They were fully prepared to charge me $1,760 for "repairs" that were not necessary, or 2. They performed repairs without my consent, then failed to disclose it when returning the device. Either way, this is dishonest and exploitative. I'm relieved I got my data back, but I feel like I narrowly avoided being scammed out of a huge sum of money. Consumers deserve transparency and integrity--qualities this company clearly lacks.

HIGHLY RECOMMEND, THEY GOT MY DATA BACK. Okay, I know it is…read morestupid and yet, I finished a major project and then the (bad-bad) drive went out. Yes, the next day before it was submitted...ugg. Baloney sticks and Jelly beans! My husband had to hide the alcohol. I sent my drive to these guys, and they nailed it. So, what is your sanity worth? I would have given them five stars and yet the price on my salary was steep so that is why 4-stars. However, having said that...it was worth it. Everything was tracked, excellent communication about the status of the drive and the holy grail of my data. I might do a slower time frame next time. OH WAIT! THERE WILL NEVER BE A NEXT TIME! I was afraid this was a scam. My husband drove the bad-bad drive to Spokane, Washington and made sure the store front in the online ad was a real place. Yes, it is. The store front is real, and they sent my bad-bad drive to the Chicago where they could do the work overnight. The alcohol is back, and I can celebrate tonight...all is well in the world. Thanks you Timothy Rutan, you rock!

Got a terrific buy of 43" Smart TV for approximately $180.00 last week online. I also contracted…read morefor 2-year Geek Squad. Television was delivered to my building lobby this past weekend but when I called to have it installed atop my dresser in my studio apartment living room the quoted cost for installation is $239.00! So very disappointed as the new TV remains inside my apartment uninstalled.

Worst customer experience at this store. Every Best Buy associate I tried to talk with runs away…read morefrom you like they are busy. Store was empty. All their staff are chatting but when they see you walk towards them they try to walk away. I tried to redeem a rewards promo at the store. One of the store associates accidentally voided my transactions and the rewards promo go deleted. After back and forth, they said there is nothing they can do and to call customer service. Customer service didn't help so I lost the reward but that is fine. Best Buy 23rd street lost a customer because I was going to buy something but now I will purchase the item somewhere else. They need to do better and make it right to the customer if they made a mistake. And they need to train their employees better to help their customers. Otherwise, no one will go to their stores.

Scam Business they sell Faulty products marked up 100 Percent. Bought a camera battery from them…read morewhich stopped working right away they sold it to me for $160 online it costs $15 Scammers.

Dear Sirs, me and my wife visited you the 1 june 2014. We bought from you several products. Ex…read more Samsung WB250, Panasnic HX-DC10 and Cybertec picoprojector HDP80. Out of bad luck I lost the cable for reload the Cybertec projector. I ask you very kindly if you can supply 1-2 of this cable. I am afraid of try an other brand here in Sweden. Can you please respond on above matter by return. Best regards, Bengt Andersson Sweden Email: bengt@vemmerlov.nu Mobil: 46-70 5907548 please contact by text, if not email.

I have a lovely flash for my Sony A7IV that doesn't work and I have spent too much time trying to…read morefix it so I gave up. If I can send it to you and you could reprogram it that would be fine. Shua spent a lot of time with me and he was very considerate of my problem on the phone. I give him a Five Star Rating.

Trade in values were fair, although just a bit lower than I'd hoped for. Representatives were all…read morewonderful, explained things well, offered alternatives. I am very satisfied.

I used to love the NYU Computer Store have not been back for a while since I graduated, But, let me…read moretell you, if you like software, they had a wall full of it. I have bought N packages, and likely will go back with a current student in NYU . wish the opened it for alumnae

The name is a bit misleading. Yes, they do sell computers and peripherals. However, NYU's…read morebookstore is also at this location. And even calling it a bookstore is misleading, because it also sells NYU shirts, sweatshirts, hoodies, and other NYU paraphernalia. Regarding computers, I have noticed that the prices are competitive with other retailers, and when I once purchased RAM for a computer, it was actually cheaper. You will probably get better prices online, but if you need something computer-related immediately, you should check this place out. Textbooks, however... Well, as my dad says, "that's how they get ya'!" They are way overpriced at any university. Unfortunately, the Barnes & Noble on 5th Avenue and 17th St., which used to have decent prices on textbooks, is no more. I loved going there as an undergrad and grad student and saving a few bucks. If you are a NYU student, you are probably stuck getting your textbooks here, unless you shop for them on Amazon or something. On the other hand, you can rent textbooks at this bookstore. I have never rented a textbook before, so I can't say anything about it. There is a regular bookstore, and the prices there are decent. They also sell classics at a discount for $3-$6. The clothing section is pretty good, and the prices aren't bad. Depending on what you get, items can vary from $15 (t-shirt) to $70 or so. They used to have a cafe, but unfortunately they closed it down. However, it is a nice place to visit, especially if you want to pick up an NYU shirt.

It was hard to communicate but In the end, it was ok. The location is very small as well as no…read morechair inside. store close at 7pm at night. honestly, I don't recommend here.... :( customer service is not so good.

0 star experience at this location!. I've been a MetroPCS customer since 2014 and have dealt with…read moremany corporate and 3rd party authorized MetroPCS stores over the years with pretty good success. My dissatisfaction is with this specific store and is beyond a mere complaint, it's consumer fraud in my opinion. I purchased a phone at this location from Kiara, who has lied time after time making commitments which ended up being nothing but total fraud. I was told when porting a new number onto the new phone that I would not be double billed since I had just paid a month for the old phone and didn't want to be double billed during the port. That ended up being a total lie! She stated "Don't worry, you won't be double billed. Then 7 days later when I was billed for the two lines during the port she refused to respond to multiple emails with a written response. In fact, when I sent the 3rd email, I stated that if you don't respond to the specific issues in the email, I'll be filing a complaint with the NY Department of Consumer Protection, MetroPCS corporate and would also bring a lawsuit against the store and naming her her as a defendant. I never received a reply. When I called the store, which I did over a period of 2 months, the phone was never answered and the voice mail greeting was "This mailbox is full and cannot take any messages because the mailbox has not been setup" What business in this day and age operates like this?? When I brought this to the attention of MetroPCS, they confirmed that she was making false statements and asked me who owned the store which at the time I did not know. When attempts were made by my colleagues to visit the store, Kiara claimed she didn't know who the owner was, another total lie! Who doesn't know who their boss is? When attempts were made to take a picture of the business license as per New York Department of Consumer Affairs requires (A business license shall be displayed at the entrance or another conspicuous location where the licensed activities are performed) Kiara then turned to verbal and physical threats towards this individual who visited the store on my behalf. This was unprofessional and illegal. I now have a phone that I cannot obtain spare parts for nor obtain any tech support because of this stores refusal to provide what was asked for in multiple emails. I now have to take this matter to Senior management at Metro PCS, The New York Department of Consumer Affairs and Nord, the phone manufacturer for resolution. I strongly recommend that you deal with MetroPCS directly or through a corporate store in lieu of this place.