It was hard to communicate but In the end, it was ok. The location is very small as well as no…read morechair inside. store close at 7pm at night. honestly, I don't recommend here.... :( customer service is not so good.

0 star experience at this location!. I've been a MetroPCS customer since 2014 and have dealt with…read moremany corporate and 3rd party authorized MetroPCS stores over the years with pretty good success. My dissatisfaction is with this specific store and is beyond a mere complaint, it's consumer fraud in my opinion. I purchased a phone at this location from Kiara, who has lied time after time making commitments which ended up being nothing but total fraud. I was told when porting a new number onto the new phone that I would not be double billed since I had just paid a month for the old phone and didn't want to be double billed during the port. That ended up being a total lie! She stated "Don't worry, you won't be double billed. Then 7 days later when I was billed for the two lines during the port she refused to respond to multiple emails with a written response. In fact, when I sent the 3rd email, I stated that if you don't respond to the specific issues in the email, I'll be filing a complaint with the NY Department of Consumer Protection, MetroPCS corporate and would also bring a lawsuit against the store and naming her her as a defendant. I never received a reply. When I called the store, which I did over a period of 2 months, the phone was never answered and the voice mail greeting was "This mailbox is full and cannot take any messages because the mailbox has not been setup" What business in this day and age operates like this?? When I brought this to the attention of MetroPCS, they confirmed that she was making false statements and asked me who owned the store which at the time I did not know. When attempts were made by my colleagues to visit the store, Kiara claimed she didn't know who the owner was, another total lie! Who doesn't know who their boss is? When attempts were made to take a picture of the business license as per New York Department of Consumer Affairs requires (A business license shall be displayed at the entrance or another conspicuous location where the licensed activities are performed) Kiara then turned to verbal and physical threats towards this individual who visited the store on my behalf. This was unprofessional and illegal. I now have a phone that I cannot obtain spare parts for nor obtain any tech support because of this stores refusal to provide what was asked for in multiple emails. I now have to take this matter to Senior management at Metro PCS, The New York Department of Consumer Affairs and Nord, the phone manufacturer for resolution. I strongly recommend that you deal with MetroPCS directly or through a corporate store in lieu of this place.

Stopped by the store to get my iPhone headphone extension, again! This is the second time in 2…read moremonths I had to go to the store because I lost the one I bought last time. For some reason this thing came off from the iPhone easily. Anyway, Jenni and James helped me here. They tried so hard to have me switched to T-Mobile but definitely not going to happen for now. Verizon has a better coverage. Heard about it from people who use both. The store is nice and the employees are helpful.

Taylor was a delight! She spent 2 hours with me setting up my new phone and I truly appreciated it…read more Thanks for all your help Taylor!

Great deal on replacing the iPhone screen (better and faster than Apple)…read more Good midtown location too

Such an easy experience!…read more I messaged John on Yelp about getting one of my glass camera coveres replaced on my iPhone. He quoted me at $50. I came in later that day, relaxed on the couch for 20min in the AC, and John fixed my camera lens. I couldn't ask for better service. This will be my go to for any iPhone fixes!

The associate who welcomes you is attentive and helpful. I came in to upgrade my phone. I wish I…read morehad known that the activation is automatic before I checked out. At the Apple Store they always ask if you backed up your device before activation. I had to troubleshoot setting up the phone at a nearby cafe.

Last week was my first time at this particular Best Buy . The store was spacious and the decor was…read morepretty cool. I was there to pick up one of my son Christmas gifts. We ordered from the store and all I had to do is pick up the awesome gift.The wait wasn't long at all. I was in and out,the staff was nice and courteous the store was clean. Don't forget the store is a few minutes from Bryant Park and the F train I would say about 6 minutes. I would definitely go back to this particular Best Buy .

This Apple store is so beautifully designed and is such a great reprieve for when it is too…read morehot/cold out. The staircase alone is aestically pleasing. There is a lot of areas for seating, the latest products and accessories. There was even a class being taught on the latest iPhone series. Staff is in abundance and will assist if needed. Restrooms are clean. The best part is that it is open 24 hours!

Watch out for the classic bait and switch this holiday season at this particular Apple Store!!…read more Bought three brand new iPhone 17's for my wife and kids for X-mass. Was some AppleCare One for $150 for the year that covers three devices. Pains for that and the store employee put it on my wife's phone (under her own Apple ID) and on each of my kids phones (both with their own Apple ID's). Woke up this morning to find both the kids phones no longer had Apple Care and each phone was asking if they wanted to renew their previous Apple care for $140 each phone! Called Apple and they acknowledged that was the case - that all three phones had Apple Care under my wife's new phone's Apple ID. But informed me that wasn't how it worked and that since the kids phones were signed in under their own Apple ID's the system kicked them off my wife's. So sell us Apple care when we leave the store for $150 for the year, tell us it covers three phones, put it on the three brand new phone you're walking out of the store with only to have two of those phone need to spend an additional $140 each to put back coverage that was already there! For a company that has approximately $40B of cash and cash reserves on hand you'd think they'd make good on their own employees mistakes....NOPE! Basically told me to F off and spend more money. Just for perspective I've spent well over $250k on Apple product, not to mention the over $3k spent on three brand new iPhone 17's and they couldn't apologize and say we understand we screwed up, we'll talk to our store's employees and tell them not to do that anymore and here's a gift card for you to apply to the Apple care on the two brand new thousand dollar plus phones you just bought from us! Pathetic! I've got an old iPhone 14Pro Max, older iMac, iPad and MacBook Pro - I will be looking at other options to replace those devices as they need replacing. IM DONE WITH APPLE #donewithapple

Keep your eyes on the Verizon, and there's no line on the Verizon like U2 said, not unless you want…read moreto pay a lotttttttttt like I do. This is a large Verizon store by Manhattan standards right next to Grand Central, and it seems brand new, much like a lot of food court places inside Grand Central right next to it. You can eat really well around here, but they're not cheap because Grand Central has so many options when it comes to phones. And seriously, Verizon just keeps ripping me off. I stopped in here because of some issues with the phone and I could not believe how much more they wanted to charge me than the little repair stores to fix stuff. I'm not talking about twice as much. I'm talking about 7 times as much or something like that. It's beyond ridiculous. At least it's shiny and new and Verizon does have good service so I'll give them that. And they were pretty friendly despite the ridiculous prices they were quoting.

Terrible Customer Service, avoid Dante!…read more I went in today and they had a Manager named Dante. He was completely rude to me the whole time. I was standing a good 5 feet away from where he was sitting and he said: "do you mind sitting down, you're making me uncomfortable". He also made a joke about my ethnicity, out of nowhere. I complained to the General Manager about him and he just went to the stock room, to hide out. I simply left after that. I work near Grand Central so this location works best for me but after being a customer with multiple lines for 9 years I'm thinking about switching carriers after my experience at this Verizon Store. How can they possibly treat customers this way?

done in 30 minutes! $139.99 before tax for iphone 15 screen and then i got a screen protector added…read morethat they installed :)

My MacBook screen died. I visited the Apple store and they concluded that the screen needed to be…read morereplaced. I did not like the price Apple wanted to charge so I went on ChatGPT and it recommended Fix and Go because of its very high Yelp ratings. I went to this store and their price to replace the screen was about 30% less. Joseph was very pleasant and he said that the computer would be ready by 2PM the next day. In the early afternoon the next day, I received a text saying the laptop was ready. When I picked it up, I asked if he could replace by Iphone 12 battery for a little less than Apple would have charged me. He did it while i waited. Not only did he replace it, but he cleaned my phone case as well. Great customer service. I highly recommend this location.

Fui a esta tienda para comprar una mica de vidrio para mi celular y quedé muy satisfecho con el…read moreservicio. El personal fue muy atento desde el inicio, me ayudaron a elegir la mica adecuada para mi modelo de teléfono y me explicaron las diferencias entre las opciones disponibles. Lo que más me gustó fue que me colocaron la mica ahí mismo, con mucho cuidado y sin dejar burbujas. Se nota que saben lo que hacen y que les importa que el cliente quede conforme. Además, el precio fue justo y el trato excelente. Definitivamente recomiendo esta tienda si buscas accesorios de buena calidad y una atención rápida y profesional. Sin duda volveré cuando necesite algo más para mi celular. Muy buen trabajo de Anthony

gracias anthony le agradezco por su servicio y atención rápida y efectiva…read more Excelente servicio y espero volver pronto

Ran into an issue with a broken iPad screen the same day I had to fly overseas for work and the…read morefolks at Manhattan iPhone Repair did great work in short order on a Sunday to get me up and running. Fixed it no problem and in less time than they'd said it would be, which was a huge help for me and very much appreciated by my 2 year old son who was ready to get home for a nap! Thanks for the great service!

Great service and very quick. Replaced my iPhone 12 Pro Max screen because it had touch issues. He…read moreoffered 3 options, Apple genuine, 3rd party equivalent and 3rd party cheapest. The 3rd party equiv is about half the price as Apple genuine and works just as fine as Apple genuine.

I have a lovely flash for my Sony A7IV that doesn't work and I have spent too much time trying to…read morefix it so I gave up. If I can send it to you and you could reprogram it that would be fine. Shua spent a lot of time with me and he was very considerate of my problem on the phone. I give him a Five Star Rating.

Trade in values were fair, although just a bit lower than I'd hoped for. Representatives were all…read morewonderful, explained things well, offered alternatives. I am very satisfied.