I had an excellent experience with Adorama. I havw purchased two items from them so far and have been very happy with thw results of the service as well as delivery time. I purchased an open box item and it had aome missing parts that should have been in the box. I contacted Adorama customer service by email and wad responded to in about 24 hours and the issue was resolved in 72 hours. I appreciate that fast customer service that you just don get anymore. I am glad Adorama still stands strong on customer service. read more

everything was great until a mistake was made in the delivery causing a very frustrating dominoes effect and the camera didn't arrive in time for use in the total solar eclipse - so customer service really needs to improve because nobody took action until it was too late. read more

I am leaving Sunday morning on a photography trip. I ordered a camera backpack on 9/10 thinking that I might get it in time, maybe Saturday 9/12. It arrived the next day 9/11 not 24 hours later, that is amazing service! Wow. This company has been nothing but perfect for 5 years for me. Seminars at its 18th street location, terrific customer service, sold them equipment. You'll never go wrong with Adorama read more

I just can't believe that I haven't reviewed Adorama!! seriously? :) have been to this place for more than 10 years.. I have bought so many camera related items here... one of the top two places for camera lenses.. They are also very famous for their rental business... parking could be an issue here . Service can be a hit or a miss ! Sometimes u get extremely dedicated persons helping you and sometimes very ordinary service . I went here to buy a 600 MM Sony lens , and of course bought it!! :) I can never leave this place without buying something.. you can try your hands on the lenses and feel them before buying . Not only cameras, but they also sell other things... binoculars, laptops, Insta 360s, and many more . They're also famous for their used goods purchase.... Sometimes the deals on used lenses are very attractive . Always like to visit this shop... 4 stars read more

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Excellent Value & Outstanding Customer Service I had an excellent experience purchasing my Roland FP-10 keyboard bundle from Adorama. The package included the keyboard, stool, sustain pedals, and headphones, all at a fantastic price. Everything arrived in great condition, and I was very happy with the value I received. The only issue I encountered was that the headphones were defective. I contacted Adorama, and their customer service responded promptly. They advised me to contact the headphone manufacturer directly since it would be the fastest way to resolve the issue. I'm so glad I followed their recommendation. The manufacturer immediately took care of everything and is sending me a brand-new set of headphones without requiring me to return the defective pair. The entire process was quick, easy, and hassle free. Overall, I'm extremely happy with my purchase and with the customer service I received. Even though there was a minor issue with one item in the bundle, it was handled efficiently, and I couldn't be more pleased with the outcome. I would definitely purchase from Adorama again and highly recommend them to anyone looking for quality products at great prices. read more

My company has been a longtime customer of Adorama. (more than 10 years) and over the past 12+ months customer service has fallen to an all time low. I placed an order that is a very frequent order for my company (DNP photo booth media) on September 21st. We are a 2 day shipping from Adorama. After 5+ days I finally checked tracking. There was no information available. So I stopped what I was doing and sat on hold for 16 minutes to call. After another 10+ minutes passed, the foreign customer service agent could not locate my package and asked if I wanted a refund or the package delivered. I told them that my customers were expecting me to deliver my photobooth service to them that weekend and now I could not because they failed to deliver a shipment and didn't inform me of a delay so therefore I couldn't come up with a backup plan. So I asked for the shipment to be sent and expedited. They ended up not doing either. After another 6 days of not receiving the product I finally got an email today: "Hi Randy, Please be advised that the refund for your lost shipment was issued on 10/01/2026. I sincerely apologize for the inconvenience this situation has caused. We had requested that a replacement shipment be sent; however, the refund was processed instead." I checked my account and no such refund has been issued thus far. I called and asked for someone to "make this right" for a long time customer of theirs. Giving them one more chance to make it right. They have chosen to not do anything. I am not one to write a review or spend my time trying to make a company make it right. However I have to tell you - this is about as bad as it can get and therefore moved me to report this to others. I plan to switch all of my business to a company who does the right thing for their customers. -Randy Hendrixson read more

My dealings with this company have been very professionally handled. I will do business with Adorama again. read more

Adorama ranks in my personal top tier of electronics stores globally, alongside boutique retailers like B&H Photo and Abt Electronics, plus Micro Center if you're considering chains. It feels a bit like a cousin of B&H with a slightly different personality and focus, but the same strong sense of expertise and professionalism. The store is large but not overwhelming, well-organized, and clearly oriented toward photography and content creation, though it also has dedicated sections for musical instruments and scuba gear that make the place feel unique. The scuba area is a little unexpected at first, but I suppose people who love gadgets and gear often overlap with that world as well. I honestly haven't purchased much here over the years aside from a few items, though I definitely bought a PlayStation controller here during COVID. A lot of the appeal for me was simply walking around, learning about new products, and talking with staff who actually know what they're discussing. You really get the sense that the employees are enthusiasts and specialists, not just salespeople. Their pricing also feels very competitive, with an emphasis on staying current and cutting-edge while still maintaining a "money well spent" mentality around sales and service. The atmosphere is calm and professional, and while the store is smaller than B&H or Abt, it's still an excellent size. If you're downtown or near Union Square, it's also much more convenient than heading all the way to the Penn Station area. Highly recommend for anyone into electronics, photography, audio gear, or just technology in general. read more

Adorama Camera/Video shop Customer Services is outstanding. Appreciate and many thanks for your concern in dealing with. read more

I ordered a lens from Adorama in July. The price was good and checkout was straightforward. The package was not delivered to my home. The UPS photo shows a dark-colored house. Mine is light yellow. I waited a few days, asked neighbors, posted in the HOA group chat, and checked the property. It did not turn up. In early August I sent Adorama a photo of my yellow home and the ups delivery photo of a dark colored home and asked for a refund. I expected that to end it. A month later there was still no refund. Adorama asked me to sign an affidavit authorizing them to charge me if they later determined the original package had been delivered to me. That is the point in dispute. I declined to sign. I have asked more than once for a refund of the original purchase. Christopher N. later sent the same affidavit and said they could not proceed unless I signed it. I had already refused the form and repeated that I wanted a refund. I opened a non-delivery dispute with my credit card company and filed a BBB complaint. I am posting this as a record of Adorama's customer service. Hopefully Nancy will see this and get the refund processed. read more

I am a customer of Adoram for more than 20 years and always the service was excellent.

A rocky start on my order as my card was charged 3 times but after contacting customer service it appears it was a glitch and the additional charges went away. Based on the customer service response and speed to respond, I'd definitely recommend them. They had exactly what I needed and was actually surprised the camera was in stock and great value at the normal price, especially when others are taking the opportunity to raise prices on in-demand items. read more

I purchased a light that was on sale in July. The light worked for a week and the power adapter failed and I reached out to customer service on July 23rd to report the problem. I still don't have a replacement part and it is almost October. They said they sent the first one to an unverified address and they said they sent the second one, again to what address I don't know. The light worked great for one week, but this is insane how long it's taken and how long it takes to communicate with their customer service. Go with a company based out of the United States if possible, a cheaper price does not equate to a good value when customer service is so poor. read more

Always a pkeasure to purchase from. Their customer service helps to make the scales tip in their favor when ptices are similar. Fast delivey I have purchased new and used from them and hve never been disappointed. After sales follow up is top notch. read more

I recommend that when Adorama sell digital cameras, let their customers know at least the shutter count on the body like MPB Photography store does. No need for the customer to work hard in order to get a sales clerk for that only question and wait so long. read more

This company sold me an out of date hard drive, then they said go to the manufacturer for the warranty western digital said they cant because the hard drive was sold to me out of the warranty date, DO NOT BUY ANYTHING FROM Adorama, THEY ALSO DID THIS TO OTHER PEOPLE. read more

Adorama - proof from western digital that Adorama sold me an out of date hard drive. - Photography Stores & Services Near Me - New York, New York

Horrible. Ordered a brand new $1300 guitar and it wasn't set up at all, the tremolo springs were not installed, it and arrived with only 1 tremolo spring. I'd avoid this place at all cost especially seeing how many negative reviews they have. Customer service is beyond useless too. read more

Another poor review of Adorama's customer service. Visited this location 3x and 2 of them have had poor experiences with customer service. First time, they were absolutely unhelpful when I went in to rent a lens and was trying to problem solve of how I could work with them get a lens the next day. They basically told me to F off. Second time, I traded in a camera body that was not working for another one, and the sales people were helpful. With the 35mm camera, I asked for a Gold 200 film at check out. They sold me film that went with a video camera with my purchase of a photo camera. How does that make sense? Third time, I went to return the film (I had barely opened the box), and they refused to take the film. Even though they made the mistake. Terrible customer service, they do not care about repeat customers. Not going back. read more

The first Sunday of August I came in here an hour before closing because I needed a new digital camera for my trip to Iowa. I looked around for a bit and then asked an employee about what I wanted which was a simple point and shoot digital camera. He showed me a few and I decided on the Minolta MNB5Z. It actually cost the same as my old digital camera 10 years that stopped working earlier this year. The salesman went to get it, gave me a paper to present to the cashier. Very easy camera to use. read more

Adorama - Minolta MNB5Z 56mp - Photography Stores & Services Near Me - New York, New York

The Selection of Used Gear at Adorama is excellent. They have excellent communication and a great website that is easy to navigate.

Thisis a terrible company. I ordered a Seagate hard drive, and they took the naked hard drive in its silver anti-static bag and put it in the thinnest padded mailer you can find and shipped it to me. Needless to say, it looked like someone played hockey with it when I received it. I called immediately, thinking they might ship me a new one right away as well as send me a return label, but no such luck. I got a run-around, we need pictures (which I immediately provided), and then they said they'd process it in 3 business days. Of course I heard nothing and had to call back. "Daisy", the lady I first spoke with, said she would call me the next day, but she never did. She sounded like the call center was outsourced to Asia on the phone. Anyway, stick to B&H Photo where hard working New Yorkers package your stuff correctly! read more

Adorama - Poor packaging on a very expensive hard drive I ordered. Just a padded mailer. Fail. - Photography Stores & Services Near Me - New York, New York

Prompt, honest, and fair. Good experience. I con recommend them with certainty. They will treat you right.

Adorama customer support has been excellent. I accidentally ordered the wrong item. I was able to return it and ordered the proper item. I had it within just a couple of days; plenty of time to do the job I need to do. read more

Adorama is a really great company. Their service was excellent. And their delivery time far exceeded expectations. Will shop with Adorama again. read more

I've been a loyal Adorama customer for over a decade. I'm a professional user and have spent almost $53,000 in that timeframe. I recently ordered a $50 flash attachment, instead they shipped me a pair of $165 earbuds. I immediately emailed them to notify they of their costly mistake. Rather than thank me for honesty, their response inferred that I was either a liar or confused. "if your order is incorrect", "provide photo evidence". We all make mistakes but when a longstanding customer points out an issue, jump to fix it, right? Not Adorama. They refuse to ship what I ordered until I ship back their oops. They should be acting in good faith and rushing to make it right instead of acting like I'm trying to rip them off. There are too many retailers selling video and camera gear to act like this. A simple "thank you for being honest" would have gone a long way. (Update) Five days after reaching out to Nancy as requested, I still don't have my order and she hasn't replied to my message. (Update 2) Even after shipping back the item they mistakenly sent, they sent an email saying they'd have to inspect the item before refunding my money for the item they never sent. From order to refund was over twenty days. The Buddhist monks have walked across most of the US in less time. They were quick to charge my card but really couldn't be bothered to ship the right item or make it right in a timely manner. read more

What can I say other than? Adrorama is or has to be the best camera shop around. After being belittled at a local cameras shop. A friend suggested that I try. Adrorama I was a bit skeptical because how I was treated when I first started in photography.. But I have to say from talking to the experts at Adorama this hands down fantastic shop . The selection enough to accuse from and also the value. Is fantastic. Thank you Adorama and to all your employees. All the very best. read more

I had an excellent experience with Adorama's customer service. They took the time to listen to my situation, responded promptly, and worked with me to find a fair resolution. It's refreshing to deal with a company that values its customers and is willing to make things right. Everyone I communicated with was courteous, professional, and genuinely helpful throughout the process. Even when there were pricing questions and multiple orders involved, they handled everything with patience and understanding. Great customer service is becoming harder to find, and Adorama exceeded my expectations. I truly appreciate their willingness to work with me and wouldn't hesitate to do business with them again. Highly recommended! read more

I bought two cameras. Make sure you test it the day you get in case you need to make a return. Customer Service and quickly refunded my money. I was impressed. read more

Excellent, personal, and informative customer service. They help me to make better purchasing decisions. They promptly address my questions and I never feel rushed. Outstanding company. read more

I sold my gear to Adorama and got a fair price and fast payment. I would recommend them to everyone for service.

I received the package today. Thank you so much for your excellent customer service. I had separate emails I was using to contact you and. make my order. I didn't immediately have confirmation, and when I called to get info, the customer service rep was patient looking for confirmation and helped me set up the system properly to see my order so I could track progress. Thank you so much for all the help. This was an excellent experience read more

My trade-in was valued at the price I thought it should be. They gave me 5% more for buying something from them. Waiting on a Nikon z6 iii that is on backorder. read more

after the initial product arrived broken i had to threaten a chargeback to get anywhere. they sent a replacement and it also arrived broken, wrapped in the same poor manner the first one arrived in. these people straight up lie to you, this was escalated to Nancy here, who said she'd make sure things were packed well... guess what? they literally sent it the exact same way as the first package and this second one arrived broken. DO YOURSELF A FAVOR AND RECORD YOURSELF OPENING THESE PACKAGES. Adorama will never do the right thing. Genuinely ebay has better protection than ordering here. these people will never get another dime from me read more

In the sea of camera stores, if you want friendly service in a more personalized manner, this is the place to go. Its a compact store unlike its competitor and it excels because they curate their items and only carry the top of the line stuff like canon, nikon, sony and mainly specialize in all things camera. I think the staff guy is named William, and he's not looking to oversell or pressure you into making a pricey purchase that you don't need. I went to the store to buy a polarizing filter for my slr camera and the staff guy helped me find the right product, for the right price, tiffen at $25 usd before taxes, and install it because I have a habit of jamming it. I've bought from them before and I usually have no issues getting in and out with purchase in hand. I'd highly recommend if you love photography. read more

I presented to your store in NYC on Friday May 1, 2026. I had a battery stuck in my camera. Two gentlemen/associates helped me. I first met with Nelson and Matthew later joined him. They both tackled the task with the best demeanor and customer service. They were absolutely wonderful and helped make my day. Job was completed in minutes. It was a valuable experience on a day I didn't even make a purchase. They are the reason I continue to shop at the store. read more

I highly recommend Adorama if you're looking for new or used photography equipment. To make your buying experience even better, ask to speak with someone in sales and specify if you're interested in new or used equipment. They have a great sales team and customer service reps are also top notch! read more

Always love this spot. Good service, good events. Good stock. Also where I got my first camera.

This was my First time using "Adorama" and I was pleasantly pleased. Everything was set up as expected and arrived on time, in Excellent shape. My selection fit my budget for what I wanted to spend, and actually exceeded it by the time I got my new Canon Printer set up for use. I would certainly use this Vendor again and enjoyed the pleasant experience. read more

Suport was responsive and the return was ready. We saves that as uninstalling the gear reset it and in testing the cause was resolved and making sounds again. All is good! read more

They are a rip off. They want buy your equipment but pay nothing for it. They want to make an 800% profit. They are scammers with no professionalism at all. Don't send you equipment to trade in or they will screw you! read more