Apple Store where's my review! I love this location and I've been here for training and purchasing devices and more. I've never had a problem with service because I'm patient. They have seats where I can relax and wait. Everyone that knows me knows I've got about 10 Apple devices and I've purchased my daughter so many such as her watch and iPad, keyboard and pen. We visit this store and enjoy the Grand Central Atmosphere. If I find my photos I will repost them. I doubt I saved them. Enjoy this location when you're in the neighborhood! read more

Apple Store - Coming soon to my entertainment center APPLE TV! 06/11/25 - Mobile Phones Near Me - New York, New York

I've purchased devices at lots of Apple Stores in Brooklyn & Manhattan. The Grand Central Store is one to which I'll never go back. The location is stunning, up a staircase that looks down a level to the main floor. There are display tables on both sides after one ascends the steps. It doesn't have the look of a store, being completely open. My visit was to purchase a new Apple Watch. But I left without one because of the poor service. Although the store wasn't busy, the employee that approached was extremely rude. Before I could explain my purchase need he summarily dismissed my presence and walked away. Needless to say I didn't pursue help from anyone else. I left, determined to never purchase or visit the store again. I've had terrific service at the Downtown Brooklyn & Williamsburg Stores. I've also had great service at the 5th Avenue & the 14th Street Store, near the High Line & Chelsea Market. I've purchased iPhones, iPads, Apple Watches or MacBooks at all the above stores from friendly, helpful personal. With all those options available I certainly don't need the Grand Central Store. read more

If you want to go to a stunner of an Apple Store, this one inside grand central terminal doesn't disappoint. Kiddo decided to buy headphones on vacation and we actually really enjoyed shopping here. Staff was very nice and the store had excellent stock available (all the colors!) read more

Came to this location 2x over the last week. First time when a cell phone was stolen. We talked to Jazz and he was calm, friendly and helpful. Second time was to get help with an OS issue on an older Mac. I had tried to make an apt through online support and was told they only make apts for hardware issues. When I checked in at the store I was asked if I had an apt. I said I was told by Apple support to walk in for an OS issue. I received attitude for that and was told by the check in employee that apts are made for every issue. The support note which I have in text clearly says they do not give apts for software issues. Whoever was wrong, I was doing exactly what I was told and should not have gotten attitude for it. I also asked if they could check my Apple wall adapter to see if it, or my cable, wasn't working right. She said stop using that adapter. It's old with low voltage & not going to charge my iPhone 14. Implying I should simply buy a new one. I use that to charge my battery bank and it used to charge just fine. I don't get rid of things that still work. I let it go. She sat me at a long table. I was helped right away, so it's not that they were stressed for being under staffed. Zero wait time. Spoke with a grumpy person who eventually got the OS job done, but left me feeling talked down to for even bothering to try and fix older tech. Not good. I explained I have a newer laptop and want to give this older one to a family member. Still got told tech changes fast and this computer won't manage with current systems. Not why I'm getting it reset. It simply had to be cleaned off and work, even if it's an older update. I explained what was already started at another Apple Store, (very friendly UES staff), and we finished resetting the laptop pretty quickly to an OS system it could handle. I did ask him to check the wall adapter, and he did so without question. He said it worked. One issue solved, no upsell attempt, no further bad vibes. All I can think is that it's a crowded store in the middle of Grand Central during the holidays. It was crazy busy. Won't be going back though. We went to Soho to finish up the new iPhone purchase and they were very happy to have us there and it showed. I enjoy Apple stores. Been to almost all of them in the City and am met with smiling faces and no pushy upselling. This GC location is impressive, but the staff didn't match the integrity of the building. I know I'm not the only person that keeps electronics till they no longer have life in them. I have many Apple products. Six at the moment. If Apple makes loyal customers feel bad for being long time tech users, who don't jump to buy the newest products before current ones are useless, there's a big customer service glitch that needs addressing. Buying expensive new tech as soon as it comes out, when my perfectly fine laptops and phones work great, is ethically & materialistically wasteful. Not there yet, but if this happens again, I'll be reconsidering brands. read more

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Hon, I was thrown out of this store for no reason by the manager and the security guard. They could have just said u will like the big Apple Store better. I have a hard time walking the bottom of my feet kill me.,so they should have not thrown me out even if my feet were fine . U just don't treat someone like that. Apple is a big company and the owner and the hire ups would not like them loosing customers. I'm ready to take back my phone and iPad.?unless the manager and security are atleast reprimanded. they should have sent me the iPhone 16 in the mail instead of make me go to 5 th ave 85 st. Spit on them for me and let's make an even better phone so everyone will stop buying apple. Not Elon musks fine that's for sure it sucks. 917 i8340256 9296893063 read more