As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations, I've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry. read more

These guys were really incredible. My laptop is fairly old, but they managed to get it set up so that it's no longer necessary for me to get a new one right away. They kept me in constant communication and understanding throughout the entire process. read more

Excellent technical skills! Reliable and efficient. Peter goes above and beyond until he resolves your laptop issues. The best service in NYC! read more

Excellent Service. My external Hard drive was damaged and I needed to recover all the data from it. The staff I worked with were so welcoming, understanding and above all professional. They explained the recovery process thoroughly and made sure I understood everything. I highly recommend NY computer help! read more

I purchased a refurbished MACbook Pro from NY Computer Help and there were a few issues with it's performance;..John and his staff were TOTALLY committed to resolving everything to my satisfaction - They haven't invented the number high enough yet to express how grateful I am to them! read more

The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also shared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term. read more

He was nice to answer my email but he was not clear from the begininig with his address Then he wanted me to pay him without doing the job on my computer. read more

Brought in a laptop for service and explained what I was looking to do: inserting updated RAM chips which I brought along. $50 and 15-20 min later, system was back up and running. One of the techs explained an issue with my primary drive, explained how it related to system performance, etc. If I wasn't in a rush on a project, I would have left it. They offered to supply me with a temp replacement system while they took care of it. Reasonable price, etc. Will go back there if I need assistance. read more

I had a very positive experience with this business. Joe was very helpful and patiently explained to me what my options were after diagnosing my hardware. To my surprise, the diagnosis itself was free. Would visit this business again in the future and recommend it to other people. read more

I had a computer problem with which my usual PC repair shop could not help me. I asked a tech where I should go. He recommended New York Computer Help. A part in the motherboard had blown out and there were no longer any replacement part. New York Computer Help installed a new motherboard and a hard drive with more capacity. read more

I used to patronize this place at their UES location, and was always very happy with the fact that they come across as very 'up front' about what they can or cannot do, what the charges will be etc. (Honestly, I've found that many other computer repair places are sorta shifty, or they often overstate their capabilities, and then try to overcharge you, even after they weren't able to solve your issue, but still want you to pay for their time). I've never gotten anything like that from NY Computer Help. So when I once again needed some help with my PC, I went to their new, Midtown location. I was a bit unsure, at first... "Is this really the same business (as the NY Computer Help place that I used to patronize, in the UES)?", I wondered. "Can I expect the same level of service...no sleazy stuff?" And I was happy to see that, indeed, all seemed to be the same. However, just a mere three months later, my PC was once again having the exact same issue that they were supposed to have fixed. I thought it odd, that I was having the same problem, again, and so soon. So while I DID bring my PC back to them, at the same time my 'scam' radar was already on, with me thinking 'oh, I bet they'll say that something entirely different is causing my issue this time...that I need a new such and such part...and that it will cost X number of dollars' (and that I'd have no way to prove, if in fact, the current problem with my PC was related to the prior repair they did, just 3 months ago...) Well, once again, NY Computer Help came thru for me, and with total transparency. They determined that indeed, the new part they installed three months ago...that it seemed to have failed far sooner than it should have, and so they installed a totally new replacement part, for no charge. This is why I will continue to go to NY Computer Help for all my PC repair needs. In a city full of PC repair places that are well....questionable.... NY Computer Help gives me so much comfort...to know my PC will always be in good hands, and that they aren't interested in trying to rip anyone off....just to provide an honest to goodness service. read more

The BEST tech computer service I have ever had, and I have used many over the years. The staff is incredibly knowledgeable and helped me with additional issues beyond the requested service. read more

Had a good and supported experience as a new customer. My initial screen problem turned out to be more extensive and required additional replacements but the office kept me updated (via IM, emails and/or phone) so I always was aware of status, when they needed my approval to continue, and time-frames for new parts to arrive. End result is a repaired computer that feels close to new. read more

These guys are the best at what they do, and as honest as the day is long. A rare combination. They took care of my needs on the same day.

There's no doubt that they are professional and experienced with external drive recovery, but it took longer than they originally estimated, even though it was still worth trying. read more

The team very calmly allayed my fears and then gave my laptop a complete exam. No worries. Just an email hack. But I was glad that I took my laptop in for a check up. Very nice. Very professional. read more

Doesn't seem to be detail oriented. I initially filed a ticket and specified that the issue is that when you turn on the PC. it would say "CPU fain detect failure" and the computer would shut down in less than 10 minutes. I mentioned that it is a strictly hardware issue. Then, I dropped off the desktop PC. Few days later, they contact me saying that there are no issues with the fan, and they would need my password to access the computer to run the stress test. I had to call them to clarify on the issue, and the owner was very stand-off ish, saying "what part of the diagnosis wasn't clear? the fan is working, and we would need your password to run the stress test." I told them I would stop by to help reproduce the issue and set up a guest account so they can run the stress test without having access to my primary account. I came by again, and asked them to bring my desktop PC. as soon as I turn on the PC. the screen says "CPU fan detect failure", and the technician guys watching me then said "ah ok. now we know what the issue is", despite me initially telling them that was the issue to begin with. Then as I was in the process of setting up the secondary account, the PC shut down, and only then they agreed it is a hardware issue and they would need to order a new liquid cooling part. My interaction with them gives me the impression that they don't really take the time to investigate the issue and are quite dismissive when you inquire about their diagnosis. Sharing my candid feedback so other future detailed oriented customers can be mindful. read more

New York Computer Help - IT Services & Computer Repair Near Me - New York, New York

Great service! Price was reasonable and time frame was quicker than expected. Mac battery was replaced and years later it's still working! If I need them again I will definitely go back. read more

Thank you guys! Excellent service, very professional and fast. They explained everything clearly and fixed my computer quickly. Highly recommend this place for any tech issues. read more

New York Computer Help is so aptly named. There are many places to sell you a computer, but scant few places will know how to repair and upgrade your machine competently. Finally, someone knows what they're doing. NY Computer Help to your rescue! You will get honest and friendly service at NY Computer Help. You will not be fleeced and the only point of improvement would be in communicating with the customer a bit more actively and promptly. You may find you will need to employ a combination of texts, email and phone calls to ensure you are proactively up to date on developments with your computer, instead of passively waiting for news. The technicians they have on staff are good. They know what they are doing. They will give your computer the personal touch and they will listen to you. You just have to be assertive in communicating with them, but they will listen and assess your machine properly. In a world where service and quality are wanting, you will be pleasantly rewarded here, generating confidence in returning should you need. Four solid stars and highly recommended. read more

I researched this service thoroughly to make sure they're legit, and they very much are. I sent in 2 drives for data recovery, and they only took several days to dissect and back everything up! The price was very very high as one of the drives had to be literally taken apart at a lab, but that is common for this service no matter where you go. I highly recommend them for computer repairs, data recovery, warrant protection plans, and other problems you may have. read more

I've used NY Computer Help for 3-4 years and they always come to the rescue when there is a problem. Their services are reasonably priced (I recommend the monthly membership), they are easily accessible, friendly and most importantly they always get the job done. Highly recommended! read more

I am truly impressed with the quality of service and expertise. The helped me with a crashed computer and informed me of the repair. They were knowledgeable & expeditious with solving the issue. On a scale of 1 to 10 they should receive a thousand. I highly would refer anyone I know to them and they are reasonable. Individuals, who post bad reviews do not understand that computers have many quirks and there are unknown issues that pop up. Anyway, thank you guys for helping me. read more

Can I say this is the best customer service experience I have had in New York City, after living here many years? First: easy of booking an appointment. I wanted to get my laptop checked out and were able to find availabilities the next day. The online booking system was easy to use. Second: flexibility. I wasn't able to come in at the scheduled time, so called in to see if I can move my appointment to a bit later. The staff on the phone was very understanding and he said it should be no issues at all. Third: knowledge and professionalism. During my visit, the staff helping me carefully examined my laptop and answered all my questions with clear answers and patience. I even asked for a computer recommendation to which they gave a very honest suggestion. Overall, I felt they are very reliable and pleasant to work with. read more

New York Computer Help is quick, intelligent, reasonable, dependable, polite. They wiped two infected computers in three days, explained what had happened, and managed to SAVE MY DATA at no additional cost. They don't try to strongarm you into a contract-only job. They also offer a nifty proprietary security service for a modest monthly fee. What else do you need? read more

misleading advert. incompetent to handle a relatively trivial task such as file retrieval which was specifically advertised. like: hi! i'm a dentist in nyc. oh, but wait - i don't do dental work. wtf? read more

I don't usually write reviews, and I am doing so on behalf of my son who recently bought in an expensive Corsair computer that was having issues, whilst this computer has not yet been fixed and is still in the process , I cannot say anything but absolute praise for the way this has been handled , they have been in constant contact with him the entire way , and even had him come in to the shop and play on the computer as nothing came up as showing faulty on their stress test , once the fault was discovered , they kept it for further inspection and are doing whatever they can to see what the precise issue is. I am aware that this computer has a specific issue as one of my main issues prior to bringing it in was that the fault was difficult to detect as I had some other IT people look at it who couldn't detect any issues. They could have done things so differently and they didn't (in a positive way) , so as someone that also runs a business in NY , and one that I try to also go above and beyond for my clients, all I can say is that these people run an extremely honest and professional operation and I can solemnly say that if you ever need an honest and professional place to deal with your computer, look no further as this is the place to go to and I too will be using them and recommending them for all of our business needs. Finding such an honest and professional business is a rare gem in today's world. read more

Excellent service. Helped me replace the speakers on my old MacBook Pro. Saved me over a thousand dollars instead of buying a new one! Very reasonable price and even offered courier service both ways to pick up and return my lap top for only $25. They do a free diagnostic instead of asking for a down payment like U Break I Fix which has become very shady since they quoted me a lower price then a worker reneged and wouldn't give the $50 deposit back saying it cost more even though a different worker said I would get it back. The place is close enough to my home and easy enough to get to. The workers are very friendly and knowledgeable. They gave me free advice on how to avoid problems in the future and were nice to talk to. They seem like honest, down to earth, friendly, knowledgeable people. Definitely recommend and would return. read more

I needed to fix my computer and didn't know where to fix it other than New York Computer Help! They handle the whole process smoothly without complications. They first received my computer on Sunday and diagnosed the problem and messaged me the price options I can go with and problems I have with my computer. First option was to pay $350 or go with the second option of paying $200 when opting into their $15 a month full computer membership warranty. I don't have that many computers so I chose the first option at $350 to get my laptop monitor replaced. They took my credit card information on the phone and needless to say the computer was fixed and ready for pickup less than a week. I received an email from them at 2pm that the computer was ready for pickup on Thursday. Good thing they close at 6pm so when I got there around 5pm, they took my computer out of a box from their shelf. I examined it and the screen was in perfect condition like brand new! There are no scratches and looks exceptionally clean! I didn't bring my laptop case so then they offered a free sleeve or a tote bag for me to place my laptop in. Good thing it fits! read more

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This is my third visit to New York Computer Help, and all three have been a pleasure. The guys here are always friendly, knowledgeable, patient, professional and make me very happy to have found them. 5 well-deserved stars. read more

I love my 20yo Mac, I'm so happy you could fix my computer! you guys are the best! thanks!

I was very happy to find them. My computer died in the country and went to 2 shops who did nothing. I then found computer help when returning to NYC Saturday. Extremely professional gave me a very reasonable estimate and quickly solved my problem. I also signed up for $15 a month to cover software and parts only for future repairs as needed for my two computer systems. A GREAT DEAL -they are knowledgable and honest. I cannot too strongly recommend them and hope they get a 4.9 rating (not just 4.8!) PS When leaving I said to a customer walking in "They are Great" His response: "I Know". Need I say more? read more

In follow up to the Jan 1 2025 review, I must also and in fairness say that, upon seeing my review and becoming aware of my experience, the management at New York Computer Help were quite contrite and made every effort to try to make amends. In light of this I did, in fact, bring my computer back to them in approximately March to try to resolve my problem , and (while I have been unable to update until now) I must say they did resolve and repair my issue quickly, efficiently and courteously. I am grateful for the integrity they demonstrated. read more

Very poor communication with this place about getting onsite help done at home.had an appointment for next day and get a text at 10 pm they are canceling because to far for them to come.this is after I put in to take a day off from work.you didnot notice this hours before.What kind of a business do you run? read more

Trust these people! I brought my hp laptop in urgency convinced I d have to pay for a keyboard replacement due to a loose key. John was able to save me within the same day (I needed the laptop back soon due to an upcoming transatlantic flight) by fixing just the loose key without any charge! Probably the 1st time here in NY that I don't feel someone is trying to surcharge me! I ll definitely come back here for any issues my laptop has. Thank u! read more

These guys know their stuff and are willing to be flexible and work with you. They didn't haggle me for money which was refreshing.

I want to express my sincere gratitude to New York Computer Help (Midtown) for their outstanding service. They went above and beyond by ordering parts and spending several days trying to fix my laptop. Even though the repair ultimately wasn't possible, they offered me a full refund without hesitation. Special thanks to Michail, who actually did the service - he was incredibly professional throughout the process. I feel very fortunate to have chosen such a dedicated and honest company. I highly recommend them to anyone in need of tech support or repairs. Thank you. Roman read more

Helpful and honest! I had an emergency/ rush job as my laptop was not accepting a charge and all my work was on that computer. I really didn't know what the issue was and essentially was willing to believe anything to get it fixed and pay whatever it cost. I was bracing for several hundred dollars. After about 30 minutes or so, I was informed that it was simply the wrong cord and a new one would be between $60-$80... I splurged and went for the $80 option. I asked what I owed for the diognosis and they told me it was included. I was stunned and refreshed by their honesty and so far so good, my laptop is taking a charge and keeping its charge. Thank you! read more

I can't praise this place enough. Truly, I would give it 10 STARS if I could! My nearly 8 yr old desktop PC was my life, and it suddenly died on me with no warning. Panic-stricken, I researched and found New York Computer Help. I'm so happy I did! The hardest part was lugging in the tower from the Bronx to the Midtown location (did not know about the closer location uptown) on the NYC subway. But other than that, I was so reassured by the calming presence of the awesome guys who work at this place. Mat took it off my hands, then called me a couple of hours later with the diagnosis -- the SSD had failed and shorted out the motherboard. YIKES! The good news: he assured me that they could transfer my perfectly fine HDD to a new system with an existing motherboard and better memory than my old PC... PLUS rescue the data off the failed SSD and transfer it into a new one as well. The price for all this was VERY reasonable, and the best part: it would all be ready within 24 hours. This turned out to be a falsehood -- I got a message from Mike within only 6 hours that everything was done and my new(ish) rebuilt PC was now ready for pickup. Holy smokes!!! All my data and settings had been preserved, and if anything I now had an even faster PC than before. I was prepared to be without a PC for a week with these guys, but it took literally less than 8 hours from diagnosis to a completely repaired PC. Do you believe in miracles? Because I sure do! You guys are the best, and you can count me in as a repeat customer from now on. You saved my life! read more

Normally I don't write reviews, but these guys are amazing so I will make this my first one. For those that are affected by the Samsung 980 Pro ssd glitches, New York computer help is the place. ​https://www.techspot.com/news/97476-samsung-980-pro-has-nasty-firmware-glitch-could.html They didn't just saved my data, they cloned my windows system 100% back into a new ssd, and I can guarantee their price is cheaper than most of the shops out there. read more