They found the problem on my HP laptop and they could fix it Excellent customer service Very efficient I consider the price acceptable for the repair they did. Thanks Alphax Tech read more

For a year, all Windows 10 users have been getting nonstop warnings that Windows 10 service (whatzit, anyway?) was ending soon. Then, six months ago, stronger warnings that my laptop was incompatible with Windows 11. So, when malware corrupted my SSD, I picked out a $1,900 Windows 11 laptop. But I still had made an appointment with a 5-star computer repair shop. I get there, he debunks all the lies, and installs a Windows 11 SSD in one hour for $250 cash. Very glad I did not cancel the appointment! read more

Communications was good, very quick and good work. I might be old fashioned but prices for repairs are so high nowadays I find it difficult to determine what is good value for services rendered. The repair required some components I could not easily acquire so I trusted AlphaX and the results were pretty good (albeit with a high price). read more

Hang is fantastic -- knowledgeable and friendly -- he's fixed a couple of my laptops over the years and did a great job each time. He knows what he's doing. His prices are transparent and strike me as reasonable. In addition, he offers local pick up and delivery options -- which is is a huge time saver. read more

Though I tend to have a DIY approach to most of my own tech problems, I still get tripped up from time to time. After exhausting all of my options for a faulty operating system and failing motherboard, a quick Yelp search lead me to Alphax Computer and they really came through in a big way. The reviews were so true: these guys really know their stuff. It all starts with an online order. Go to their website, fill out some forms and describe the issue as thoroughly as possible. They'll eventually confirm through email correspondence and mention the best time to come by. When they first opened, they were situated in the back of a hardware store along Greenpoint Ave. Run by a couple of Chinese guys, tt wasn't exactly obvious on where to start since the operation felt so informal and dare I say, amateur. But alas after confirming my order I left my setup with them and they mentioned everything I needed (replacement mobo, reinstallation of vintage Windows OS) would take up to 48 hours. They managed to call me back the next day. Machine was ready and I couldn't be happier. Of course, they won't charge if they can't fix the issue and will breakdown the pricing options ahead of time. Usually it's not too pricey, but the more complicated the issue, the more they'll charge. It's still fair pricing compared to services elsewhere, which is another positive aspect of their service. They've since moved onto a better space along Greenpoint and I've become a repeat customer. Whenever I'm strapped for time and unwilling to attempt the fix, I turn to these guys instead. I'm always super impressed and happy with the results. Ask for Quan. read more

Had excellent service here for my dead MacBook Air and brought it back to life. He is very professional, straightforward and kind.

I recommend this place if you need some help or feedback on how to fix your laptop if it's suddenly not working. I believe the consulting fee is $30. I had spilled water on my Chromebook and needed it fixed so I could use it soon. Plus, I need my laptop for use daily, so I made an appointment on Calendly and was grateful to see time slots for the same day. This is my experience. I'm not sure how many people are highly likely to break their laptops all on the same day, but I'm certain that the staff will definitely do everything in their power to provide directness in how to fix your laptop and what it will entail and also how long it will take. I thought the guy Quan was professional and super helpful. I would totally go back. In fact, I'm sad to say my sleep deprivation must be catching up to me, because it's not the first time to replace a keyboard here with this company. read more

Don't bother going anywhere else. These guys are my fo-to because they are fair, knowledge and fast! My iMac had seen better days when I took it there to remove a virus. Hang mentioned that the hard drive was ancient and might fail soon. Instead of pressuring me to make the repair immediately, he gave me a quote and said come back when ready. I notice that things were seriously slowing down and asked when i. Oils bring it in. They worked around my schedule to find a good time, which I really appreciated. The computer can back quickly and better than ever. They get the elusive 5stars! read more

Very professional. Very accomodating and efficient. Very fair. Owner very nice fellow, knows his stuff. helpful, polite and patient. read more

Very nice guy.Fixed computer same day and offered to deliver. I appreciate that. It was second time fixing for the same issue. I thought it was a bit pricey but everything is expensive nowadays and it would have been more pricey to buy another one. Anyway, I highly recommend. read more

Very quick and responsive technician, from PC pick up, repair then drop off, easy way to get your PC fixed hassle free!

They were great. Internet kept cutting out and I thought it was bc of the used 2017 MacBooks we got on Amazon. So we got new laptops and still had the problem. I work in medical and we need internet for patient charting so good internet is very important. So we contacted these guys. Very reasonable price. We contacted a few others on yelp w good reviews and these guys seemed to be a good balance when it came to price/reviews. They also offered a free consult w an on site visit which is something I really wanted. So we went with them and since then, internet has been pretty close to perfect. Before it was dropping every day, multiple times a day. But I can't really remember losing connection since they fixed it. It's been about 2 months now and I don't remember the last time when I was sitting there absolutely frustrated that the stupid internet wasn't working again. I'm a little hesitant to say it's perfect, but we haven't had an issue since then, and it's been pretty smooth sailing as far the internet goes. I gotta say. I like my new MacBook, but the old ones work great now and didn't need to be replaced. Also, they helped me w other side things too like figuring out how to use our Sonos speakers without internet. I don't think they charged me for that. read more

My laptop keyboard stopped working because of water spillage. Quan was very helpful and walked through the cost of repair and also some other problems my laptop had with the hinge. They repaired it very quickly within a week. Everything works now! read more

My gaming PC was unusable because it was overheating. AlphaX picked up my computer from my apartment for free, fixed it quickly, and returned it in just a few days. When it became clear that I needed an extra part that needed to be ordered, they promptly called me, gave me an updated price, and asked permission to proceed. My computer works like a dream now. read more

They were quick, efficient, communicative and stood by their work when my screen started acting up within their warranty period. Will absolutely use them again and would highly recommend! read more

The team was very responsive and helpful when I had a question about the WiFi in my apartment! Thanks!

Hinge broke on my sister's HP laptop. HP quoted me over $400 for the repair after taxes (though I suspect it could have actually been much more since they never even saw the actual damage.) AlphaX completely replaced the part and got it back to mint condition for less the half the price. Quan was super nice, communicative and responsive. He answered all my questions regarding price, warranty and such. Best of all once the replacement part came he got it done in just 30 mins so my sister could still use the computer for her homework and school assignments. Highly recommended. Quick, professional and courteous, what else could you want? read more

Had my laptop screen replaced with Alphax Tech . Awesome job. Quick response, repairs done right. Price was great. I definitely recommend this company for all computer needs. Thank you for the quick return of my laptop. read more

Called them, scheduled an appointment for later that day to replace a key on my keyboard. I was worried that it would be difficult to install, but was in and out within 10 minutes. Super friendly, professional and took the necessary precautions for COVID. Would definitely recommend. I will say that the google pictures of this store front show Queens Boulevard NOT Greenpoint ave. Make sure you head to the right place. Now to get used to my computer having all of its keys again.. read more

Best customer service whatever computer problem he got you. 10/10 would definitely come back here for any issues

I brought in an iPad 8th gen. with a completely shattered screen, that my daughter had dropped something on. mid center. I tried to remove and replace the digitizer myself, but quickly realized it was beyond my abilities to remove the screen after countless youtube videos, as glass was starting to shatter everywhere. The guy was able to use a replacement screen I had bought on Amazon and was even able to re-use the existing home button with touch ID with this replacement screen. He repaired it just as good as new. I will most certainly take any difficult repairs to AlphaX / AlphauraX next time. Major plus that this is a local shop in my neighborhood! read more

Needed a replacement lower cover and hinges for my HP laptop. I searched around online and found AlphaX Tech. I sent them pictures of my issue and Quan was professional, honest, informative and reliable. I am so glad I found him. He did a fantastic job and my laptop is working wonderfully. Thank you Quan so much! I use my computer for school and am very dependent upon in. The best! read more

Very honest person! I had a problem with my Microsoft laptop and it wasn't turning on. I handed him my laptop and took a look at the problem. Within 2 minutes, he was able to turn my laptop on with no problems. He gave my laptop back to me stating there's no problem and it is just the battery conserving energy. I was not charged or lied into leaving my laptop. Thanks again! read more

Quan was great to work with -- had a really difficult damaged hard drive connector, and he quoted a fair price, and turned it around within a week. He updated me after a couple days to let me know they would need new parts, and he took care of it, fixed it as good as new, and even delivered it to my place in Astoria. Would absolutely go back, great to have a smart and trustworthy place in the neighborhood who can deal with stuff like this. read more

Not to be redundant, but I LOVE this place. I had two computers with issues-- they gave me advice on how to fix one myself, then they took the other one, evaulated it, and fixed it quickly and well. It cost much less than it would at a chain place. Now I almost wish something else would break just so I could go to them again. Just a heads-up: They work out of space in the back of a hardware store. So when you find the address, you'll think you're in the wrong place, but you just have to walk to the back of the store to find them. read more

After an extremely unsuccessful hour-long phone call with Dell, in which I was told I'd have to ship my laptop to them to have the battery replaced, & told they would hold it hostage for 2 weeks, with various ransom prices depending on what shipping speed and warrantee levels I would pay for, I then had a similar experience with Best Buy (who couldn't even supply the replacement battery). A search into local computer repair brought me to AlphaX Computer and Qwan. He was extremely knowledgeable, reassuring & calming by phone, so I brought my laptop in with the battery I had ordered on Amazon, and he proceeded to back up my data and replace the battery, which took a little under an hour. He also schooled me in how to use the battery/charging cord for the best life of both. I would highly recommend his services and will rely on him next time I'm in need. read more

They are lifesavers. I highly recommend AlphaX Tech. I was experiencing issues with my PC and I was very fortunate that Quan was available same day to take a look at my computer. He arrived in about an hour and I was also fortunate that the computer started to "fail" within 15 minutes of his poking around. (Tip: take a video of whatever is going on so he can diagnose it easily). I needed a new graphics card. While he was poking around, he told me that my SSD hard drive was degrading and so I had him upgrade that too since he was opening the unit. This was on Saturday. I got the PC back on Monday (whew!) And I was able to turn the PC on and start working where I had left off! So happy!! (They were able to clone the hard drive). Quan also taught me how to open the unit so that I could vacuum the dust and he recommended that I do so every six months so that the fans can work and the components don't overheat (yeah I am a relative newbie wrt computer maintenance). I am so THANKFUL that what I was panicking about was so easily solved. Upshot: Use them. The price was very reasonable. Response time is superb. He also stayed in contact with me via text. Imho, you'll feel very satisfied. read more

The office is on the second floor and you have to buzz what appears to be an apartment building's call box to get in and access the elevator. BUT once I got past the moderately confusing entrance, I was very happy with the service! He replaced my screen with a genuine Apple iPhone screen in 30 minutes(!) and while the price was a little higher than some other local stores (I believe I paid $130?), it was a perfect repair. This was about six months ago, and there have been no issues. Another "repair" store on 60th and Woodside Ave gave me an aggressive sales pitch to switch cell carriers and get a "free" phone. This experience was simple! read more

Efficient, quality service. I brought in my computer and he replaced the gpu, cleaned the computer, and fixed many other hardware AND software problems that I didn't even know It had. Hang carried the big computer in and out for me, was always helpful and respectful, and answered any questions I had. There is a 90 day warranty and when one of the problems returned I brought it back and he worked on it some more free of charge. 10/10 would recommend, and I can confirm that the other positive reviews here are completely accurate. read more

Ok, in case your still not sure about hiring these two guys, Today is the third time I have had them do work on my PC.

Awesome service from Quon. He helped problem solve over the phone regarding my Imac freezing up. He picked up my computer over the weekend and fixed the problem. Dropped off my computer 24 hrs later. Computer is working again like new. Thank you! read more

I'm so glad I chose Alphaurax to fix my laptop!!! I had to get my MacBook Pro 2016 screen replaced. I went to Apple and they quoted me a ridiculous price, so I decided to look elsewhere. Quan is wonderful He's super helpful, thoughtful, and sweet. The price was very, very fair and he returned my laptop in absolute perfect working condition. To top it off, it was fixed super quickly. I would recommend this place to everyone! Thank youuu read more

I dropped my hard drive and it wasn't reading on my computer over 3TB of footage. Took it here and I got all my footage back in about a few days. I had to provide a hard drive to transfer footage. Now I'm on my 2nd 3TB drive to recover thank you guys read more

Fast and hassle free troubleshooting and fixing of my computer's issue. Troubleshooting was live and fully transparent. Staff was nice and explained everything along the way. There is a free delivery service so I didn't have to pick up my bulky pc after the repair. read more

Excellent communication and repair, and very conscientious. They replaced my cracked iphone screen while I did some shopping, and though to add a protective layer, too. (They also repaired a mac laptop in the past.) Beyond compliance with covid guidelines as well, I'm happy to say. read more

I wanted to post a review after my second time having a repair done here on 2 different computers. I think I used yelp to find this place the first time. They would have got 5 stars for that repair. I just had a laptop repaired. I give them a 5 stars this time as well. Why? Because these days you don't know who you can trust when hiring a specialist of any kind. When it comes to computers, this is one place that many people have voted to be legitimate in terms of quality, and fair pricing. Fair meaning not ripping anyone off or over-charging to get your device back to where you need it to be. If I knew people who needed repairs done I would def recommend them to go here. read more

I'm not a novice when it comes to a computer. Got my first one in 1985 while working at a major bank. But alas I do not know everything. So happy I found these guys when my pc started acting up and going into recovery mode. It was a three year old laptop. Not only did I not know what to do but I was completely overwhelmed with a backup of items that needed computer entries and I kept getting error messages and a black screen. When your computer starts being irregular, you know it's not a good sign Luckily these guys are in my neighborhood and after a search, I contacted them. They picked up my computer, kept it that day and most of the next day and then delivered it completely repaired and connected just as it was before. The problem was my hard drive and they returned the old one and replaced it with a new one . A big plus... they gave me some good advice re internet service and devices and some simple solutions to everyday day problems. I would say their prices are reasonable and I would not hesitate using them again. They definitely have total computer knowledge. read more

Quan fixed my "offline" printer in five minutes and ensured that this problem would never happen again. As a bonus, he was able to restore my computer to pre-Bing status and recover my lost Word docs and templates. I'm glad I found him. Very congenial. Worth every penny. read more

Sent my laptop in for change of battery and I got it back with a crack on shell on one side (sign of being dropped) but worse...the brightness function does not work. The only way for me to use the laptop and the monitor be bright is to have it plugged in... which in turn will burn out the newly installed battery...kinda defeats the purpose of getting a replacement battery in the first place. Wasted 100 bucks n got back a broken laptop... read more

Han and Quan are amazingly service-oriented and technically adept technicians. I began with an older Dell Dimension 4550 tower that I wanted cleaned up for better performance and to transfer some files from a laptop to that tower. At the same time, Staples was running an incredible sale on a Lenovo mini tower that made it senseless to upgrade the Dell with a larger hard drive and a dvd optical drive -- the ram had already been maxed out at 2gb. Lo and behold, I took the new Lenovo to the guys at Alphaurax and they transferred all files over to the new Lenovo for me without tacking on any extra service fees. They were so courteous in addressing the added task and in answering my very tech-unsophisticated questions. I used the yelp $10-for-$20 offer and my total expenditure totalled less than $100.00. : ) This is the kicker on how kind these guys are: once I arrived in Los Angeles, I downloaded IE8 on my laptop and it stopped connecting to the internet. With some concern, I called Alphaurax and reached Han. He patiently walked me through the process of restoring the laptop to a prior point in time when the computer was connecting to the internet -- at no charge. Amazing customer service. And, they get the job done very quickly. Blessings to all of you. : ) read more