ran in to the Charlotte airport store near Concourse C. ran in to Kenneth and the guy was amazingly helpful and made sure I got what I needed and saved me some money in the proses. 10/10 service. read more

I base a large part of my personality these days on walking around the mean streets of New York City with a caseless iphone. I will even go into a full spiel about how Steve Jobs fastidiously and relentlessly designed the iPhone to fit perfectly into the human hand, so who am I to betray this. I respect the innovative minds that push our species forward. He is probably rolling in his grave at all of you plebeians walking around with a condom on your phones. Also why does no one use the word "fastidiously" anymore? All this to say, I cracked the back of my phone the other day and had to make an appointment through Apple to get it fixed, and they sent me here. It was a short walk from my office, so Rhiannon if you're reading this I promise I went on my lunch break. After the short jaunt, I arrived at 36 W 36th. Sweet address right? There is a sign outside for the store that indicates it's on the 4th floor, which is a very nice touch. I took the elevator up, and the doors open right into the iStore with a big lit up sign in your face that says "iStore." "I think I am in the right place" the hero mumbled to himself... My boy Adrian at the desk took a quick look at the phone, and when he checked and saw I had no apple care he said it would be around $550 to repair. Before I could get a word out he says "yeah you should honestly just put that money to a new phone." SOME PEOPLE STILL LOOK OUT FOR CUSTOMERS THANK YOU ADRIAN! IG @jnov_ Tiktok @jnov__ read more

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Everytime i order online from this bjs they always fuck up my order. Today i placed my order at 10am. Drop off 1-3 pm. The delivery came at one. But it wasnt my order. I sent it back. And at 3:45 i called bjs. They said they dont know why my stuff still there and that i have to wait to they recieve a email from roadie. It is now 7:07 and i havent gotten my food or a update or whats happening with my food. But they took there money right away. read more

Why was my Apple account password asked for when you were only fixing the screen after picked it up there was never any problems mentioned about anything else. I looked at you sideways when you (Adrian) answered we don't look at "that stuff", private security info such as bank cards, credit cards picture's stored in the cloud. You are on notice if anything is looks suspicious in the next month or next year, any identity theft you will be held accountable. THERE WAS NO NEED TO ASK FOR IT. And it still performs the same. It was not the screen. read more

This is my second time reviewing iStore. The first time I had a really great experience and rated them 5 stars. The wait times, customer service, generally nice environment are all still good. But unlike the first time, I was quoted an extremely high price to fix a display issue on my Macbook Pro. I wanted a second opinion so took it to an actual Apple store. They diagnosed the problem for free ($110 at iStore) and fixed it for free because it was an ongoing problem with displays on my particular model. Note that I do not have Apple Care and my warranty ran out. Perhaps iStore didn't know about this problem and inadvertently over-quoted the price. But if I hadn't done my due diligence, I'd have paid almost $1k for something Apple itself fixed for free. read more

PURCHASED: none TOTAL: none PROS: + online availability: there was plenty of online availability for someone to look at it on the same day I scheduled. However, it doesn't appear like they seem legitimate even with a sign that says they're an Authorized Service Provider. CONS: - costly: Apple less than iStore in terms of costs. To get my trackpad cable replaced it would cost approximately $180 total. He also mentioned it would include an "installation fee" (some trickery jargon) which basically meant he'd take off $78. Basically, he did not explain it well and left me feeling distrustful. At Apple the quote was approximately $80 with tax. Note: if you're handy with some tools, all you need is a YouTube video and an amazon purchase that could make this fix for $10... IMPRESSION: After receiving the quote I felt... uncomfortable. The language he used was confusing and the pricing did not make sense. It wasn't straight forward and I felt like he was trying to wiggle some money out of my pocket. I will be going to an Apple store for my concerns. Maybe the reason why the schedule online was so open was because people don't go here for issues. It's more expensive here too. read more

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My old MacBook suffered some water damage and iStore had the first appointment to get a new one. I figured it would be safe since they are Apple authorized. Within the day they had transferred everything from my old computer over to my new computer. That same day I can see charges to my credit cards and debit cards that were saved in my keychain that I did not make. They stole my credit card info right from my computer. DO NOT GO HERE! read more

Awesome business! Found them from the first Ad pop-up on Yelp because I'm super busy today/don't have time to be going through pages and pages. Just moved to the area so didn't know who to turn to and my iPhone and iPad are driving me nuts. Needed my iPad Air screen fixed since it's cracked and also had technical questions about my iPhone 7 FaceTime/speaker acting up as well. I spoke to Liam this afternoon. His customer service was OUTSTANDING! With every issue I had, he actually recommended I go to Apple first & get the guts of my phone cleaned for free to see if that solves anything before dumping money out. Wow, didn't pressure me or shove a sale down my throat. ^From the looks of it, I'll need to replace the entire iPad Air unit and also get a screen replacement for my iPhone 7. Because of Liam's service today, you better believe I will go out of my way to give THIS BUSINESS my money instead of anyone else. Would probably be easier to just order it while I'm at Apple but I want to support people who conduct ethical business like these awesome guys. Thank you Yelp for connecting me with the first business that popped up AND TO BOOT it was the most educational, conversational, and consultative phone call I've ever had with a mobile phone repair business. Tip** it doesn't say on their Yelp page but their turnaround for a fix is only 1 DAY! Also they should turn their Request a Quote button on. Could help when someone is in a rush to get repair info like me today :-) read more

Made an appointment here because they had appointments sooner than Apple store locations. I came in for a broken key on my MacBook Pro. Initially, they said I had to send it off to get a new one install. After I explained that I couldn't let me laptop go for that long they offered to do a quick diagnosis to double check everything and I had my laptop back 20 minutes later. Once the part comes in I can come back to have it quickly swapped out. I will definitely be back, really great service and friendly people! Less hassle and more personable than the Apple Store. read more

iStore - Mobile Phone Repair Near Me - New York, New York

My 2018 MacBook Pro requires a replacement battery. Unfortunately, none of the Apple locations in NYC are able to provide this service in store. I was very happy to chat with Jeffrey at iStore and hear that they will be able to order the part for me, while I hang onto my device. They are an Apple Certified repair center conveniently located right off of Union Sq. Jeffrey was able to squeeze me in the same day for a diagnostic test. Lewis, in the store, was very accommodating to my needs and worked out logistics with the techs to service my laptop before I head out of town. The part is ordered and I will receive a call when it is in to drop off my computer. Work for me is finally picking up and I greatly appreciate how they are going beyond the typical repair route so I can continue to accept jobs! In addition, they are practicing social distancing, wearing masks, and have a barrier setup at the counter. read more

The only reason I'm giving this place any stars is bc they were professional and the wait time was short compared to Apple. BUT they definitely tried to try to swindle me. Basically I was told there's a possibility I'd be charged for the battery if they replace my keyboard (battery automatically comes with with the keyboard) Even though the repair was a recall issue bc of the model. It didn't make sense so I left and went to Apple and they didn't even mention the battery. They fixed the keyboard problem & waived the battery fee at NO COST bc it all falls under the recall. I understand these authorized retailers have to make money so this place charges a diagnostic fee ($110) but all that additional finessing you have to watch out for. If I let them fix it, they could've told me after I needed a battery & I'd have to take their word for it! Lastly they said the repair would take 5 days bc they give "priority to warranty customers" meanwhile went to Apple Friday and picked it up today - fixed it in 2 days. read more

Fortunately had a super simple issue to resolve, but one I wouldn't know how to fix in my own. They were kind, quick, and didn't even charge me :) read more

I needed an iMac looked at, it crashed and was out of its AppleCare period. The team was friendly, effecient and the work that was performed for a fair price. Highly recommend. read more

DO NOT GO! I was told, by an apple support technician, about this place bc i could get an earlier appointment here than the Apple store. I went for a hardware issue and neither of the two men working there knew what I needed based on the notes in my case file. The manager got defensive when I told him it wasn't a software issue but a hard drive issue. He wanted to charge me even tho I have Apple Care Plus. It was, by far, the worst experience I've ever had with anything related to an Apple product. Go to a Genius Bar instead. read more

Amazing customer service. Brought my phone in because it was having an issue with the taptic engine. Was immediately helped and it was fixed within 15 MINUTES! It was under warranty so I wasn't charged anything but I wanted to make sure I at least wrote a yelp review to help the business. 10/10 would recommend! read more

I came here to fix a heating issue/battery replacement for my MacBook Pro mid-2015 retina. Apple support advised me to visit this location because the next available appointment at Apple stores near me would be in a week. Apple support explained that a MacBook battery replacement at an Apple Authorized Service Provider should cost about the same as if I were to replace it at the Apple store ($199.00 plus tax if replaced by Apple). When I got quoted, they said about $363.00 ($110.00 plus tax for a non-refundable "diagnostic test", which they don't do in front of you, and ~$200.00 for the top case with the battery) and I would have my MacBook back in 2-3 business days. I was fine with paying more since they initially told me my computer would be ready for pick-up in 2-3 business days. I paid the $110.00 plus tax deposit on my initial visit and expected my computer to be ready for pick-up in a couple of days. On the supposed day of pick-up, I called in advance to check if my MacBook was ready since they didn't contact me. During my call, they told me that they had lost my login information (which I provided on a post-it the day I got quoted) for my MacBook to do the diagnostics test. This was completely unacceptable as they told me my computer would be ready in 2-3 business days and they haven't even run the test. After they ran the test, they contacted me and told me they would have to order the top case with the battery from Apple and then start on the repair when it arrives (which took another week and a half). If they initially told me this, I would have just waited to get an appointment at Apple and the repair would've been cheaper and faster. After 2 weeks from my initial visit, it was ready for pick-up and the heating issue wasn't fixed when I tested it myself. Therefore, the employee took it to the back of the store for the technician's advice. He came back and tried explaining to me that the technician said: "the MacBook is like that when it turns on" (it is not like that, because I came here for this issue). He also didn't believe me that the issue was present and directed me to show him. I showed him and that's when he took it to the technician for the 2nd time and told me to come back in an hour. I came back after an hour and tested it again; the problem was resolved and I paid my remaining balance but I did not like the customer service that was provided. Overall, customer service was unsatisfactory and deceptive. I can understand if iStore provided impeccable service and charged an expensive fee, but the service provided was inefficient/deceptive and yet they had the AUDACITY to charge more than the Apple store. Advice to potential future customers: Go to the Apple store and don't bother with this place. read more

Worst customer service experience I have ever had. Impossible to reach them over the phone. I have been standing in front of their store for almost an hour and I was completely ignored. I came all the way over here just because an Apple customer agent suggest it for nothing. I am surprised that Apple makes business with them. read more

Very bad experience. Booked a reservation and then they declined the service. Don't go here they are horrible. They didn't even apologize.

Great customer service! They will walk you through any tech problem or set up that you need, and take the time to really explain how things work on your device. Everyone was friendly and experienced and gave some great tips! I highly recommend Cameron, he was really able to talk to me on a level, that even the most novice tech person could understand. Thanks guys! You Rock! Best, Robin Rocknrobinphotography.com read more

Transparent pricing, friendly and kind staff, no BS or trying to sell you on extra shit you don't need. Cameron was fantastic to work with from my initial phone call to the diagnosis of my MacBook Air. I obviously hope that I don't need to come back but I won't hesitate to. read more

I scheduled an appointment at this store, through the Apple website, to repair my cracked iPhone screen. I scheduled the appoint a few days in advance and arrived 5 minutes early. Upon arrival, I was told they were not servicing any more phones for the day, despite my appointment, and I was dismissed. After complaining, the manager was called, but he declined to speak to me, and I was denied service again Another strange thing to note. While discussing my appointment with the only person that was actually at the store, they pretended they didn't have my appointment in their system. This was clearly a lie because after I told her I was going to complain to Apple and leave negative feedback on social media, the Director of Retail Operations e-mailed me to try and smooth things over. They had my e-mail, they had my appointment, but for some reason, they just decided they were going to waste my time and deny my service after arriving on time I'm not sure what this store is trying to accomplish, but servicing customers does not seem to be a top priority read more

I was try to fix my iPhone6 at this location. The lady staff without turn on my iPhone and diagnosis with the problem. Was it proper way to do estimate? read more

I really was extremely disappointed by the service here. I've been trying to get my iPhone 11pro fixed (the facial recognition hardware failed) for 4 months but due to the pandemic it's been extremely hard to get an appointment. I've called Apple support and they ran some tests and told me that I would have to take my phone to the iStore for replacement. I had to wait several weeks to get an appointment where when I arrived a was given an attitude and despite Apple telling me to "just drop the phone off for. A replacement" I get " your gonna have to leave the phone here for 2 hours while I waste my time and miss my flight. These folks at iStore are NOT helpful in the least bit. Never again read more

I think these guys are incompetent at best, dishonest at worst. Long story short- they told me that the 'main board' on my Macbook Pro had failed and it would cost $1200 to repair it. I got a bad feeling after discussing, paid the $119 diagnostic fee and took it to Apple. The guy at the genius bar fixed it in 60 seconds, no charge. Details: I took my MacBook Pro in because it wasn't charging - using a charger and cable that worked fine on another MacBook Pro. I had read that my particular model had an issue with a chip that communicates woth the charging port, and that it could be replaced, and I told them that. They took it in to perform diagnostics, for a $119 fee that would be applied to any repair. A few days later, they came back with an estimate for $1200, saying that the main board had failed and needed to be replaced. I asked some questions, and the answers were not answers to my question but rather reasons why they could not answer. It all seemed suspect, so I took it back and ate the $119. I looked the laptop over, and it didn't seem like they'd even opened it up. I've replaced RAM, hard drives and peripherals in laptops, and usually when you open a macbook that hasn't been opened before, you can see it on the screws and openings. I could be wrong, but I think this looks like a macbook that has never been opened. I took it to the Apple Store, where the guy did the 'reset SMC' key combo but held them down for like a minute (I had done it, but held for the 10 or 15 seconds suggested). The macbook started up, and started charging. A week later, all is still good. read more

My experience here was delightful. I was first pleased with the demeanor of the gentlemen who assisted me. They were very polite -- exspressing a positivity that I found particularly refreshing. It seemed like they really enjoyed their work! They also demonstrated an expanse of knowledge. They were able to fix my MacBook quickly. Then, they gave me some thoughtful advice regarding some next steps J should take with my devices. I would trust them with my tech servicing in the future! read more

Run down walk away from the I store on broadway and 17 Street. After a visit to the Apple Store at grand Central they sent me here I need a new hard drive 389.77. I was told at Apple Store 100 to 200. But wait an additional 400.00 to retrieve your data. I opted for hard drive only. Way over the price Apple is giving. Also I had put a start up disk in hoping I might reboot. It got stuck and would not eject. The tech at I store did not bother to eject it and eady pick up was over a half hour wait when I complained that they repaired hard drive but left the disk After a long wait and a smiling sales person a tech came with a key board and got it out. I intend to report this to Apple as Well read more

Had an amazing experience, Nick and Evan were such great help! Made an appointment and didn't have to wait. Location was a bit tricky to find since it's on the 3rd floor next to Doc Martins but luckily they had a nice elevator. The iStore itself is in a nice space with wood floors and big windows. Fixed my phone so quick, couldn't be happier with the service I got! Thanks again Nick and Evan! read more

Istore was the best phone fixing experience I've ever been to! Jeffrey was the kindest, I had an issue with something stuck in my charging port. The staff was so professional and responsive and fixed the problem in like 5 minutes for FREE! Literally the best place ever. The place was clean COVID safe and very nice. I'm telling all of my friends about it. read more

Cracked screen on iPhone. They couldnt help me because i did not have an appointment. Huh? How you run a repair and service store such as this without the ability to take walk in traffic for cracked phone screen? This is NYC. Walked a block down the road and found another store to do the work in one hour. read more

I wish the apple store was as cool, fun and quiet as this place. The staff quickly diagnosed my problem, swapped out my phone and chatted with me about awesome horror movies I haven't seen. I'll definitely come back. read more

These guys were so nice and really helped me out.. I wanted to erase my old MacBook 2010 hard drive and reinstall the latest OS it could handle. They did everything in about 20 minutes for me and I was on my way. Great customer service and there was no wait which was a pleasant surprise :) thanks guys! read more

Broke my iphone in NYC lost all contacts, nightmare. After back and forth with ATT, Istore completely got all my stuff restored and all my stuff that wasn't backed up he got all fixed. In five minutes. This was a miracle because everything was in my phone as I was traveling and it would have been a real problem Thank so much Arnold Germossen!! read more

Brought my Macbook in here instead of the Apple store because this is closer to my place and I was really happy that I did. They figured out what was wrong with my laptop, ordered the replacement part (known hardware issue with my model, so Apple sent them a replacement), and put the replacement part in really fast, earlier than promised. They called and left me a voicemail to let me know that it was ready. I'm actually surprised to see negative reviews because I found the guys friendly and I wasn't hit with any sort of surprise bills or anything like that. I definitely will come back again whenever I need to utilize my Apple Care. read more

Got my lap-top's keyboard and battery repaired in 2 days right before my finals. And received a refund of $90 from Nick because it seemed like Apple updated their policies and made some of these services free. Super helpful. Thanks!!! read more

Awesome service! No appointment necessary, no lines. I broke the screen of my laptop and needed a quick fix. The day the new screen arrived, they did the install and my laptop was back in my hands that very evening. Service was friendly, attentive and responsive! read more

Very friendly staff and good service. They replaced my MacBook's battery in less than 2 hours.

They are simply going to tell you to go to an apple store once the issue is identified. Had a keyboard hardware problem, which apple stated this location could fix. Also had to wait 15 minutes even with an appointment made. Complete waste of time, don't make the same mistake as me. read more

Great experience very quick and helpful. Will come here to get all my apple products serviced!

I went here for data recovery and while they did get the data, the guy misled me about bringing in my own hard drive even though I said I was planning on it. He put the data on a mediocre hard drive I didn't want to buy and tried to pressure me into getting it. I refused and decided to buy a nicer drive from them since he also didn't tell me I would have format and back up my own drive in order to not lose any data. Then, he told me to come back at 1pm and I came and they weren't done. So I had to go to the store 4 times and it could've easily been done in 2 with proper communication and assistance. The pricing also seems fairly high considering how bad the service is. At least they did get the data, but they wasted a lot of my time and money on subway fare. read more

These guys took care of me. My phone needed a unit replacement and although they couldn't help me directly, they answered all of my questions and made sure I had all the information I needed to get it fixed. Nick was especially helpful. My phone was dying and I needed to back up the information before I switched it out for another phone. He set me up with a charger and let me chill while it backed up. These guys know how to make a customer feel taken care of. read more