My brother and I went in for dinner tonight and right off the bat we were given dirty looks by the woman behind the counter. There was no music playing and we were met with dead stares while there was still an hour till close. While ordering the woman was very short and quiet with us. When our food was ready she announced in a very rude tone in an empty restaurant that "your food is done." Very off putting services makes me not want to return to this location. When we got home my brother had marinara all over his "cold" sandwich. We were missing sides of peppers and he had marinara sauce all over his bread and pickle. I work in food service and I get it but this was just a very unfortunate situation. Safe to say I won't be returning and I have to figure out something else to eat for dinner. read more

Tried the cheddar brisket sandwich-delicious! The lady was super informative. She explained the menu to me. The hubby for the club on the sub- very tasty. I like the fact that everything is warm and blends the flavors together really well. Totally different twist on sandwiches but very tasty! read more

Pros: The staff is always friendly. my wife has a habit of taking a long time to place an order even if it's a place she's been before. and they were very patient. Food came out fast and hot. the theme is fun and inviting, and the store was very clean. Cons: It food is OK. If your hungry it will do. Nothing that will stand out. read more

Firehouse Subs - Interesting decorating. - Sandwiches Near Me - Temecula, California

I really enjoy their food but accuracy on orders has been an issue - I regularly order one hot sandwich to eat immediately and an extra cold sandwich for later. Each time, I request all condiments for the cold sandwich to be on the side (nobody likes a soggy sando), they get it right about 1/2 the time. read more

Firehouse Subs - Sandwiches Near Me - Temecula, California

For the first time ever I ordered food from Firehouse Subs. It was a large cheese steak sandwich and I had the least amount of meat on any sandwich I ever purchased from a corporately owned food establishment. I am almost 71 so that statement should mean something. I will never return even if I live to 100. read more

Gave this place a try and sadly I won't be returning. The portions are small and there wasn't very much protein in the sandwich. For the price one is better off going to another sandwich eatery. read more

Ordered here for the first time. Got the engineer sub that claims to include all regular sandwich veggies but only had cheese , turkey & mushrooms. Very plain and not what I was expecting to get. Don't plan on coming back. read more

My daughter and I went to firehouse subs for the first time. We were greeted as we walked in. The two employees behind the counter were very helpful !! (Michelle and Freddie) The sandwiches we both purchased were very good. Will definitely return and let others know how wonderful it was. The restaurant was very clean so we stayed and did the dine in. read more

By far, Firehouse makes THE BEST sandwiches I have ever had in this type of restaurant. Firehouse beats them all; Subway; Quizno's; Jersey Mike's, ALL IF THEM! This is my first visit to Firehouse, but I guarantee it will not be my last!! read more

YUM! My first time coming to a Firehouse Sub and I was impressed! The ladies up front and fantastic customer service. The club on a sub is one of the best sandwiches I've had in a long time. Super clean restaurant as well. read more

Quality subs! I like just a plain turkey and cheese sandwich with avocado and mayo!!!

Never had been to a firehouse subs before so thought I'd give it a try. Customer service was very attentive and helpful. My meal was made in perfect timing. The sandwich itself- I got a medium wheat bread turkey sandwich with lettuce tomatoes cucumber provolone cheese and onions. They have premade sandwiches to chose from but I'm the type who knows exactly what I want on mine. To finish it off , the sandwich was excellent the bread wasn't dried out it was nice and fluffy, the meat was warmed which was the perfect combination and the condiments just topped it off to be a great sandwich. read more

Could not even stomach eating the whole sandwich. Very disappointed based on the current 4-star rating. Everything was hot including the lettuce and tomato on our turkey sub! So disgusting I think the high reviews must be from people who normally eat at Subway and are used to junk quality. Waste of money! read more

The food is good good here. Service can be pretty slow. Customer service is very friendly. Overall prices are so-so. It's definitely better than other sandwich place like Subway. I like their custom soda machine. read more

Cj had so much attitude with my fiancé and I who went to buy sandwiches. When we walked in to order right away she kept taking deep breaths like she was annoyed she had to work and kept making weird/rude faces at my fiancé while he ordered for us. She also told us it would take 5 minutes if he wanted change, but when a different worker rang him up they were able to give us change right away. We overheard CJ saying "F this place I'm going to canes full time". Just because you hate your job CJ doesn't mean you should treat others poorly. You work in customer service, act like it. I'm sure canes won't want to hire you with that crap attitude either. Before we left, my fiancé called her out and said "what's with the rude faces you keep making at me?" And CJ got all embarrassed and red as a tomato. Treat people like crap, you're going to get called out. I feel sad that I have to leave this one-star review, considering I usually love firehouse subs, but this experience made us never want to return. If they can hire some customer service workers with professional demeanors and nice attitudes, I'll gladly change this one star review to a five star read more

I took my boys to Firehouse Subs just a day or two after they opened. The decor inside is all firehouse themed but it feels kind of cheesy to me. They had a lot of employees working, which can be overwhelming, but I know it was due to them just opening. I ordered a veggie sub that turned out to be delicious. It had grilled onion and bell pepper, cheese, and sandwich veggies. The flavors were great! My kids each had a child's ham and cheese. They weren't happy, although it was not Firehouse's fault. All of their sandwiches are toasted (a la Quizno's) and my kids really dislike melted cheese. The supervisors offered to replace them but I used it as an opportunity to teach my kids about being adaptable when presented with something that's not quite what they want. The prices were a bit on the high side for what you get and the theme is over played and pretty dorky. The veggie sandwich is good, but I doubt that Firehouse will become a regular location for us. read more

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A favorite sandwich place and I love that they give back to our Firefighters and houses. BUT...I will no longer return to this Firehouse Subs. I have been a long time customer (years) and I am so disappointed at the ugly nasty attitude the manager (or person in charge) and the assistant gave me. They were the ones that didn't get my food out timely and put a repair guy ahead of an internet order. Never order online. I would have been better just walking in. And the time promised for the sandwiches to be ready is generated by their system I didn't choose it , something the person in charge didn't seem to know!! Anyway sorry to have to do this but bad customer service isn't acceptable when we are trying to support our local businesses in these hard times. Be nicer!!! read more

Worse than Arby's. Don't know what else to say. The picture of the cheddar roast beef showed nice thin sliced pieces of roast beef, slathered in a robust cheese sauce. I expected that, at worst, it would look like an Arby's sandwich: dry, sliced roast beef, with generic cheese sauce. What I actually got looked like cat food drowning in a thin mixture of mayo and the memory of cheese. The bread was completely soggy as soon as I got my sandwich. I contemplated complaining, pointing out the obvious discrepancy between photo on the wall and product, but I didn't want to deal with the gaggle of bros who were running the place. Really disappointing. Would not recommend, unless you're into soupy cat food sandwiches. read more

Firehouse Subs' new spot on Ynez Road in Temecula just opened and I participated in the soft grand opening. I ordered the beef brisket and it was absolutely fabulous. Why 3-stars then, you ask? Well first of all, you gotta be "special" to get 5-stars. Why not 4-stars then, you ask? The PRICE! Over $11.00 for my combo meal that included the sandwich, chips, and a drink. Bottom line... this is a sub shop. I'm sorry, but I will not be back at those prices. read more

Love this place! Food is always good and staff is very friendly. The place is cool looking inside. The sandwiches are way better than those other sandwich food chains. I've tried multiple kinds and they don't disappoint. Great place!! read more

Firehouse Subs - Club on a sub - Sandwiches Near Me - Temecula, California

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This is the slowest firehouse I have ever been to. They are very poorly managed and understaffed. It takes two to three times as long to get a sandwich. read more

I've heard great things about firehouse subs and finally we have one in the Temecula area. I got a chance to try their pastrami sandwich and meatball sub and they did not disappoint, they were delicious!!! Looking forward to their grand opening this week!! read more

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Aldo was helpful, friendly and attentive. He had patience, being I take my time to order, since I never know what I want. He made a recommendation on his favorite sandwich and he was right. It was delicious. I was very pleased with the experience in this location. Also, also made my order (which was to go) he was quick and received it the sandwiches and soups hot. Great job, Aldo. Will visit again. read more

First time going. Server needs to volunteer information to newcomers. I had to ask for each thing like where are chips that come with combo. He said you get them yourself. Most would go without as it is not explained or obvious. Also no mention we could have added items in sub. Just need more personable servers. The meat in Hero was high quality and plenty of it and the sub was very tasty. The picture showed whole slices of tomato and onion where it was only slivers and the leafy lettuce in picture is actually shredded lettuce-disappointing as I like to get what is advertised and this was not the same. We enjoyed our subs and feel they are better than other sub shops but they are pricey. We had one med sub with water and one large sub combo and Bill was over $21.00. read more

I have never actually stepped into a Firehouse Sub shop. I order via delivery service when I am at work. The food is always on point and very fresh. My favorite is the hot turkey sub and it never disappoints. read more

My favorite sub place! I order the hero sub or hook & ladder sub. Both amazing. I normally don't eat ham in my sandwiches but their ham has so much flavor! I'm obsessed!! :-) My husband gets the Italian sub and ravs over it! So happy they opened closer to my house (which is still 20 minutes away but for is worth the drive). My husband and I couldn't be happier! This is a must eat sandwich spot! read more

Such a wonderful sandwich shop! Servers are always friendly and the subs are delicious (I am partial to the "Hero" sub). I particularly appreciate the generous portion of meat on the sandwiches as other restaurants tend be stingy...I'm guessing due to profit margins. Firehouse subs also has a GENEROUS club for patrons who sign up (for free) where the points add up quickly to free food! read more

First time here! And it was amazing! I got the turkey bacon ranch and it was so good. My boyfriend got the beef and cheddar and he loved it. I tried a bite and thought it was good too! We will be back! read more

I'm a huge fan of firehouse subs, the first time I had a chance to try their food was in Orange County. This place just opened & fulfilled every expectation of the food & service; the minor issue I have is the location is outside the mall which might not be ideal, the space is also small. I had the Italian, with Genoa salami, pepperoni, & ham. It's seasoned perfectly & every bite has the flavors & equal parts of the sandwich. It might seem pricy compared to subway or the more popular jersey mikes but it goes towards a fire fighter fund raising organization & the tasty food is certainly worth it. Can't wait to eat there again! read more

Do you fancy a blasé sandwich? How about waiting 40+ minutes for it? Then have I got a restaurant for you! Firehouse Subs is a new entrant in the race for "Mediocre Sandwich Restaurant", and faces stiff competition from the likes of Subway, Togo's and many others. I was blown away by the sheer incompetence and lackadaisical attitudes of the employees, who when asked for an update on the sandwich I had ordered, had no idea what to tell me other than to wait "another 5 to 10 minutes." Note: Beware of going to this place during the lunch hour, as these people get totally flustered and lose all sense of job roles, efficiency, and speed. In Firehouse's defense, I was given a full refund and a voucher for a free sub. All in all, I think three stars is fair for this kind of experience. read more

Came here for lunch with the family today and we've decided this is our favorite sandwich spot. Food was very good for the cost, we were definitely full with food leftover. My husband and son really enjoyed the sandwiches, my daughters said the place was really cool and wanted to come back. The chicken salad sandwich was good, I'm glad it didn't just taste like mayo like most other chicken salads I get. My daughter who is a picky eater said the grilled cheese was really yummy (apparently not all grilled cheeses are created equal). Very clean, great staff with very polite customer service, we'll definitely be back. read more

I really enjoyed my experience here. My brother is a retired fireman so the ambience reminds me of our East coast home. The food is always fresh and hot, with a variety that allows me to change up my menu each time I dine. The service is warm and friendly and I appreciate that the owners play such a proactive role in their restaurant​. Truly an enjoyeful​ experience, will return again. read more

I've been to a couple Firehouse Subs locations in the past, but this was my first time here. Now, let's start with the 1-star deficit: for a Sunday, they were a bit understaffed at around 1:00 PM. Could've used 1 extra employee (or at least not 1 of them on break). However, they were friendly and nice, and overall it was an enjoyable experience. So, on to the food! I've found that there are a few categories of sandwich shops: the fast/cheap ones (Subway/Jimmy John's), the fast-casual ones (Jersey Mike's/Submarina), and the warm ones (Firehouse/Quizno's). So, I'm not going to compare it to any of those outside its category. Firehouse has a distinct difference to Quizno's; it's almost like Biggie & Tupac. In fact, that'd be a great SAT question: "Tupac is to Biggie as Quizno's is to..." Firehouse screams East Coast to me; it reminds me of some of the other warm sandwich places back East, like Potbelly or Penn Station. And that's a good thing. Quizno's is great (in fact, I believe their Chicken Carbonara on Rosemary Parmesan is a perfect food), but Firehouse is equally as good, just different. Even though they use Sweet Baby Ray's BBQ (you couldn't develop your own? seriously?), their Smokehouse Beef & Cheddar Brisket is great. Really, it's pretty awesome. My *only* complaint is that the meat can be a bit fatty at times; otherwise, it's a great sandwich. My wife and I split a large (40/60, respectively) on white (which is really more like Italian-style hoagie), and did a combo with chips and an extra drink, and it was plenty filling for both of us. Additionally, the location was clean, including the drink station, which can be rough for any type of fast/fast-casual restaurant. So, in short, give this place a shot; you'll be glad you did! read more

This place was OK. It had a great look and so I had pretty high expectations but in the end, it was just a sandwich and it tasted fine.

I am a forever firehouse subs customer I love their specials I love all their sandwiches the only thing I must say is I wish the Temecula location would be cleaner read more

I came in Wednesday at 12:58. It was packed and their was q long wait time. Which they let everyone know in line. I decided to wait as others left. I did wait a long time for my food, but what changed my perspective and my attitude was the nicest lady. I don't know if she is a trainer or the manager, but after the rush she went to EVERY SINGLE person in the store; and their was a lot of us, and checked in, apologized and thanked us for our patronage. That took guts and awesome leadership to go up to all these angry faces. I will come back just for this reason! I had the turkey bacon ranch which was really good! Soft wheat bread and warm turkey with melted cheese. read more

Great sub! According to my husband...the Hero Sub is the best sandwich he's ever had! Everything is fresh and tasty! I love how warm the sandwiches are! read more

Firehouse Subs - Hero Sub - Sandwiches Near Me - Temecula, California

Love their meatball subs you can Ofer three different sizes o did pickup since there is no dine in right now

Not In pressed! Rolls were day old. Not much meat. Not much flavor. Staff was very pleasant.Togo's and jersey Mike's are way better and always fresh bread read more

Very BEST meatball sub I've had since going there. Employees always friendly treating you as you're the only one there. The restaurant is always clean and comfortable. A real pleasure going there. read more