I am impressed! When we first walked in I thought well it looks just like a subway...but once I took my first bite I immediately took it back! This is no subway!!! So tasteful and original! It is a pleasant surprise! I encourage everyone to give it a try! I had the Italian it was flavorful, just right in spices.. My husband had the Hero and we both loved it!!! read more

Honestly I do not like hot sandwiches BUT MY GOD the Club on a Sub is SOOOOO GOOD!!!!!!!!!!!!!! Service was fast and friendly! My first time there, went with coworkers, and was very impressed! read more

I really like this place. They always get my order right and it's always tasty. So... pretty much the opposite of Subway.

omg francisco was the best sandwich maker ever, his staff andreas and frida and gio were so nice!!! i would come here again. they should get a raise!!!!! read more

Stopped by today at reques of daughter. Was pleasantly surprised with every aspect of place. Soda machine awesome, choices galore. Turkey sandwich was a bit soggy but the meat and cheddar was perfect. Will try again only different location. read more

Husband and I checked out Firehouse Subs last night. I had read the reviews before we went and wasn't sure what to expect. But I have to say was very pleased with our visit. I had the Steamer sandwich and it was DELICIOUS!!! The pastrami was very moist and the bread was very fresh. We will be returning for sure. The staff was very friendly and explained how the sandwiches are made. read more

Gave this place a try. Clean, friendly, not too expensive. I ordered a firehouse hero. It was not what I expected; must have been the ham, WAY too sweet and a bit soggy. I don't think I'll go back. I would rather stare at cheesy wallpaper depicting subway construction eating a more palatable sandwich. I don't worship at the feet of Firefighters. I'm grateful for for anyone who does their job because that's what they get payed for. But give me a break, I wish everybody could work 3-on, 4-off and have enough time and money to start a self-aggrandizing shrine to themselves. read more

Yummy food, great atmosphere, nice folks working there......Sooo much better than other sub shops around. The sub sandwiches taste like actual good food and not just the belly-fillers found elsewhere...... read more

Their variety of hot sauces is the best. Most people don't go for the hot sauce but I say bring on the heat! You can't beat the oven baked subs either. read more

Great subs, friendly service and the kids get fire hats! I thought the service was fast considering they steam the meat and cheese instead of just cold only sandwiches like other sub places. The Coke machine is awesome! Loved it, Valerie M. Phoenix read more

Audra G. I love this place. customer friendly that greets you with a smile saying how may I help you. So, no matter what you to eat from their selections they do cater to each and every customer making it a pleasant atmosphere. So, I give them a thumbs read more

Service is slow & food is overpriced. Cute place. Virtually no one in the place but they were obviously filling to go orders before my order. read more

Great sandwiches, however they always make a mistake the order every time. That's to bad Because I live down the street and would go more often read more

First time I went in for a to go order, they gave me the wrong sandwich. I called to let the manager know and he offered me a free sandwich. Went back the other day and got the Brisket and cheddar with Sweet Baby Ray's BBQ Sauce (my personal choice at home) OMG it was amazing. The meat was so flavorful and tender, the sauce didn't cover it up at all. Beautiful foodie experience read more

Nice to see a chain that holds on to their employees. Always see the same employees every time I am in. Ever since my first trip here I can't get myself to go to any of the other sub shops specially the ones containing "way" in their name. Yeah this place takes a little more time to make you food then the others and it's not a point and add type assembly line and it's not needed here. Honestly do you want to stand in line behind the person relaying every ingredient that their friend wants whit their cell phone to their ear? No. That's what makes this place great also. Now the food well it's a sub and it's good what else? Well you know you don't want to pass up the coke freestyle with a million choices to tease your taste buds with. Oh if the sub isn't enough guess what, there's a almost hidden pickle there that you overlooked while scarfing down you sub and checking your favorite social media app! Dang! At the end of the day you look back and think man I whispered such a good place would come up with a rewards system, but guess what they nailed that too! Not only that but they have a kind of but not really hidden Monday double points day that get you earning that free sub more quickly then you remember to buy one of those awesome pickle buckets cladded in their logo that supports your local fire men! By the way, the local fire support this place too. You can run into them at lunch and if they are in line behind you make sure you say yes to round your total to the nearest dollar that goes directly to the local fire fighters! Phew! That was a lot to read and it's all mashed together, I know but no one can reply and complain on here so enjoy my review and keep it to yourself! Yum! read more

Decent tasting sub. But this location is maintained poorly. It not only is dirty but has a horrible smell that hits you immediately after opening the front door. read more

Heard about this thru a good friend. My co-workers and I stopped in today for a quick sandwhich, and it was Awesome!. two had the brisket and I had the cheesesteak. Way above the others! will definately be back! read more

For a chain style Sub place its quite good. food seems fresh has good flavors and service is very friendly and prompt. Seems to be a lot of competition in the sub sandwich business but they hold there own quite well with other chains. read more

This place is amazing! Compared to Subway, there is no comparison! You just have to try it, and you will never want to eat at subway again!

I'm not a huge fan of all these sandwich shops popping up on every corner, but Firehouse is doing something right, because I haven't had such a good hot sandwich in a long time. They also have the best sweet pepper hot sauce of all time. read more

Way better than Subway or Blimpe. Best meatball sub I've ever had. Affordable too

I used to live in Florida and ate at Firehouse regularly. I was happy to see Phoenix now has one. Everything I enjoyed in Florida was alive and well in Phoenix. Well done! read more

Excellent, tasty subs and very friendly service. We'll definitely be back.

The laundromat is next door to Firehouse Subs. It was around 109 degrees today. So we put our clothes into the washers and go outside to have a smoke. There are maybe ten empty tables out front of the sub place, we sit at the end table. As we sit we talk about if we want to go in and grab something to eat now or wait until after the clothes are done. When a worker comes up and asks if we've been helped yet. My sister says "No" then the worker says "Really??? So what you're just going to sit there and not order anything!?" then mutters "F***ing A**HOLES" Great customer service. Now we *are* never going order anything. All it would have took was a "can I get you a menu" or "can I help" or "just go in when you're ready" but no your worker was a total jerk. I mean I get it, there are almost always homeless people around there or at the least sort of shady looking people hanging around, you don't want loiterers hanging around making a mess and taking up customer seats. But it was 109, no one is waiting to eat outside... in fact there were only two people inside, hardly a rush. You would have had four more customers today if you had any sense of customer service. Now you've lost four, and our friends and family, and got this review. I can't say what the food was like since I never made it inside and have zero plans to ever go back. EDIT- I am willing to upgrade my rating to 3 stars from the 1 star I initially gave it. The owner replied to my rating which goes a long way toward mending my opinions of the staff. Maybe one day I will get to try the food and edit my ratings further. read more

Great sandwiches as always. My favorite is the New York Steamer. Best Pastrami anywhere, for sure. Someone please open one of these in Flagstaff, we could certainly use one! read more

They do a great job at this location. Even the owner of the location or who I thought was the owner came over to check on me. Employees are nice and helpful. My only complaint and its not even a refelction of the staff or food is the other customers. Because of the location you get some weird people in there. One guy was so high he couldn't speak or almost stand. But they do get a lot of police, military, and fire fighters I can see when I'm in there during lunch so you feel good when you're there. read more

I enjoyed my lunch today. Thank you for not having hard and stale bread like Jimmy John's has, and thanks for using boar's head meats unlike Jersey Mike's that uses some nonbrand no frills brand of meat. Once I asked a Jersey Mike's employee what brand of meat they used and the employee got mad, and he really didn't know. Oh well. Anyways Firehouse Subs is better than the two aforementioned sandwich places above so give them a try. The sandwich was very good. I will go back. read more

its like an upscale subway minus the annoying jared. Look its not houstons and doesnt try to be. the people are nice- they all say hi when you walk in. The order was right, I felt like I got a good amount of food for the price. I would come back here again. read more

Miserable experience on 10/17/2013. I specifically asked that a certain sandwich not contain any garnish: nothing. I just wanted the turkey, bacon, bread and you're done. Prior to finalizing the transaction, the guy that took my order would say something like, "so no mayo?" and I'd be like NOTHING other than what's listed on the board minus the dressing. I don't want anything. Then the sandwich preparer person, a female, barks that the sandwich also comes with onions. And I'm like uh, I don't want ANYTHING on the sandwich. I got home and it was loaded with tomatoes and onions. I started picking them off but the sandwich stunk of onions so I said screw it, I want my damn money back. So I drove back and asked for the manager and I told him how I thought this experience was a sick joke since I specifically told his subordinates that I wanted basically a plain sandwich and that I just wanted my money back. He said that they could fix it and I said no. That I would not allow them to fix it and that I just wanted my money back. So this white older gentleman who was listening in to all of this whom presumably owned the place as he was coming and going as he pleased into the back of the restaurant comes out and hands me a $10 and says "here, happy now?" and I'm like "I don't want your money. I am not owed a ten. Your staff made an error and I just want my refund back." He proceeds to tell me that when I was there earlier that he listened to me making my request that I wanted the sandwich to be plain and that he hoped that his staff got it right. So I tell him that then he should be a little bit more sympathetic for my frustration as I had to come back from my home, almost getting rear-ended in the process and now I'm having to deal with this. He seemed more agitated with me than with the fact that his staff couldn't get a simple order right. When he came over to give me his personal $10 bill, he walked over to where I was and was right in front of my chest in a confrontational manner. What a great example you set for your staff sir. Way to salvage a customer from this bad experience. I will never return nor will I ever recommend this place to any one else because of this incident. Besides, I never really cared for their food and only frequented it because of its convenience. Jersey Mike's kick their booty anyway but they are too far away. read more