I finally decided to try Chick-fil-A after they sent me a coupon for a free sandwich or chicken nuggets. I decided to go inside because the drive-thru looked too busy. I chose the chicken sandwich, got it to go, but decided to eat it there. The first official Chick-fil-A location opened in 1967 in an Atlanta shopping mall, leading to the chain's expansion and reputation for quality service and its signature Sunday closure. And I have to admit, everyone I encountered was so friendly. The chicken sandwich was simple, topped with mayo and pickles, but the chicken filet was so tender and juicy, much better than I expected. So the chicken hype is real; Chick-fil-A is really good. I see why it's so busy. read more

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Ok sooo... I don't do reviews hardly ever... and I can legit say I wouldn't have EVER imagined myself doing a fast food review, even after the day I die... Welllllll... I absolutely couldn't go on without acknowledging the fantastic service that I received at this location. I am a very clean eater... But not in that super angry, judgey way most of my kind of people are... Anyhow, I lived really close to this one and received a free meal card in the mail the other day... At that moment, I even thought "damn it's been 25 years! " ... but I truly had zero desire, andI gave the card away. Well, those marketing geniuses decided to send out another round of free nuggets... this time though... that card was kinda glowing when I opened my mailbox... totally shocked to adapt to a double dose of high school nostalgia. Anyhow, fast forward to last night it is 10:40 PM... I am starving... I'm in the industry so I would never order much less go into a restaurant even 30 minutes before they close- but I totally called the taco place on seventh Street in Camelback and nobody answered. I straight up was just gonna ask them for whatever leftover chips and salsa they had and I would give them whatever they wanted it to charge me-I mean my grocery store is definitely not open... I'd be willing to go to Fry's but definitely won't make it there in time... I asked my phone what restaurants are open right now, and then .... There she was again... Chick-fil-a, open til midnight. I definitely lived my life by noticing synchronicity. I chose to take this as exactly one of those moments.. I'll save you the details of my personal process... Because Moore not worthy and a much cooler story, was the guest service that I received. I ended up getting there probably at 11:30 PM... Was met by two ladies in the drive-through. I think one appeared to be a manager.. I did not get their names and I totally know better than to not do that but ladies, you guys rocked it out and made me feel like I was the only one in in that drive-through... which I was but, you get my point. Not only did they treat me with kindness, they listen to my "I'm a healthy person. "speech as if they were just waiting all day to hear that story from me... Even though I'm not a jerk about it sometimes it just pops out when I'm feeling like I'm out of my defined life choice environments... I got a chicken nugget, a waffle fries, and a full sugar lemonade my friends... Talk about a throwback! I had most of that stuff gone by the time I got to my house a mile and a half away no doubt! The other really rad part about my experience... Is that I got educated while I was chatting with these gals. Did y'all know they bred their chicken nuggets like legit they aren't frozen!! Now I love that, and I don't like it because that opened some sort of permissive portal in my one track mind ( so yeah I'll probably definitely be back at some point), but more importantly, as an industry person myself, I am a geek about educating my guest when they come into my space... People don't always realize that that golden nugget is a part of a guest experience that they're gonna remember even beyond enjoying the meal itself. Also, it was very, very apparent that they both enjoyed their jobs as well as the folks that helped me at the pick up window... It was a parent, and they also said how much they enjoyed their positions and the owner.... That is such a rarity these days, especially in the restaurant vortex we love & dislike sometimes.... I'm telling you, I can absolutely say with certainty,, I would not be mentioning anything about my trip to Chick-fil-A unsolicited... But now that I know that they bread their chicken nuggets that are NOT Frozen, you better believe that I will loudly proudly )but not forcefully) advocate for this chicken, nugget empire that doesn't need my help getting a line out the door... but that's more work than most full service. Restaurants can say about their chicken nugget situation. *Just realized that pun... Totally unintended* I am going to end my fast food essay here and thanks again for being the best service I've had in this valley in a long time... And remember, I'm that full-service, health-conscious restaurant chick- yall nailed it. read more

I placed a breakfast mobile order. I then get in the car, drive to the location. I go to the counter and they say "we don't have your order it's 3 mins past the breakfast serve time". Even though I placed and payed for the order before breakfast was over. They just kept repeating "that's our policy". Complete lack of customer service, complete lack of independent thinking on their part. Never returning to this location 100% based on the employees lack of customer service and ability to problem solve. read more

Sometimes after the gym, chic fil a can be my go to spot for a quick meal. My experience increasing from a regular fast-food experience to something more personalized when I downloaded the app. I do my best to order before I arrive so I can just scan a QR code and fall in line. I typically get the kale salad with 8 piece nuggets breaded or grilled. It's the little things for me... they address me as A.B. Not Abe or anything else and little things surely do put a smile on my face. read more

Chick-fil-A - Kale salad with 8 piece nuggets breaded - Fast Food Near Me - Phoenix, Arizona

Pulled into the wrong line and they made me wait 20 minutes to go through the line just to pull back around because they get in trouble for taking orders if you pull into the wrong line. Don't make that mistake people. read more

I don't know what happened to this location. Years past it was the fastest in the valley (they literally had a sign stating this & it felt true) now it takes me 15 min in the drive through just to get a 4 count mini order in the morning - if you're in a rush avoid this location . I came once for lunch a few weeks back , same issue super slow read more

Outstanding and great service today from Kristina, the team leader and Yasmin at this Chick-fil-A tonight. Customer service was spot on tonight with kindness and friendly staff all around. We've been coming to this location for over 15 years and Kristina and her team are always the best! read more

Chick-fil-A - Three Cheers for Kristina and her Chick-fil-A team tonight! - Fast Food Near Me - Phoenix, Arizona

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I came to this location with my mom to enjoy a nice lunch and I ordered regular spicy deluxe with colbyjack got one with the jack cheese which I don't like then I got my 2nd sandwich and the bun was cold ... I usually enjoy CFA but this location needs to work on accuracy and freshness on food. I've waiting 20min for them to fix my issue... I on one sandwich. I won't be coming back to this location or recommending it to anyone I know if this location. I was going to give 1 star but the lady manager gave me a card for my troubles... read more

Three visits In a row now with lost orders and confusion for the inside dining . It's a local issue as I've not experienced this with other locations . We're not coming back ! read more

2/23 closing crew. Asked for extra lettuce on my spicy sandwich instead I receive a mountain of lettuce with a peekaboo of chicken. I love lettuce but I ordered a sandwich not a side salad. This was incredibly disappointing. Have been to this specific location twice since construction and with what seems like an entirely new crew, both times severely screwed up my order. Won't be stopping by again. read more

Chick-fil-A - Fast Food Near Me - Phoenix, Arizona

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When you need a quick, reliable, and delicious food, Chick-fil-A is hard to beat, and this location on E Camelback is no exception. While on a work trip in Phoenix, I was stoked to find this spot right next door to my temporary office. True to their reputation, the service was incredibly fast and efficient. Someone was outside taking orders well before the speaker, which is always a plus when you're on a tight schedule. The drive-through layout is a little tricky, as it shares a parking lot with other businesses, but once you're in line, it moves smoothly. Every single time I ordered, the food was hot, fresh, and exactly what I asked for. Perfect orders every time! I definitely took advantage of their proximity and visited a few too many times, because they even sent me a free gift on the rewards app! That's the kind of customer service that keeps you coming back. I'll be back in Phoenix in a few weeks for another work trip, and you can bet I'll be grabbing my spicy brekkie from this Chick-fil-A. Highly recommend for a fast, friendly, and consistently great experience. read more

Worst service ever. Placed an online mobile for two meals, and was sent to number four parking spot under Brittany. Have been waiting in that spot for over 5 minutes while everyone else that got sent to the other numbered parking spots got their meals first with very little to no wait time at all. Have asked the lasy employee with a pony-tail about our meals under Brittany and she have a smug smile saying 'they're still working on it.' Two easy meals. That takes over 5 minutes to make? While everyone else got theirs? Hard to believe that. Unless there were four or more meals, then it is understandable but with this service tonight. Maybe stop including mobile order drive throughs if this is a persistent problem with others possibly. read more

I'm literally here in the parking lot, now. While sitting in the drive thru, I watched one of the employees prepare the drinks. For one, I didn't appreciate how she was pulling the cups out of the dispenser and holding them by putting her fingers INSIDE of the cups instead of AROUND the outside. After what I'm about to say next, I'm almost positive her hands are dirty. For two, she had the audacity to drop a cup and put it back into the cup dispenser RIGHT IN FRONT OF MY FACE AND HER COWORKER?!?! Her coworker said absolutely NOTHING! I had to speak up, and thank goodness I did because it was only then that she took the cup out of the dispenser and put it aside. I didn't want her to use the cup after I drove off, so I asked for a manager. The manager, Elisia, happened to be standing nearby and said she'd make sure the cup wasn't used. BIG PROBLEM to have someone nasty like that working with public food. DO SOMETHING ABOUT HER AND HER COWORKER FRIEND (who cared more about a personal convo they were having than food safety)! read more

It was around 10pm on Jan 29, I was doing uber. I had an order for Brianna here at chic fil a. Pulled up and everything was closed so I went towards the pick up window on the side of the building. While me and 3 other pick up customers were waiting for the longest. The managers in black( a guy and and 2 girls) weren't attending us at all. They were out on the dinning room recording and dancing to tik toks. I normally wouldn't write a review but they had me and 3 other people waiting to get attended. This is disappointing because uber sent out a report which said that I took to long on the order. This was all due to the lack of service here at this chic fil a. Although this one is in a nice area I wouldn't recommend this location if you want decent customer service. read more

Friends, As a frequent customer of eating establishments, I recognize good food and good customer service. I have lived in this area since 2007. I was super excited when this Chick-Fil-A was built. For many years, the food and customer experience was really good. For about the past year, I have noticed a drastic decline in food quality, drive-through inefficiency, delay in getting food, food errors, and overall bad customer service: I have had an opportunity to escalate these concerns to Chris, the store operator, with zero resolution or acknowledgement. Actually, it was inversely the opposite, I was addressed with a dismissive and confrontational attitude. Because of this, I am taking my business to the 7th and Roosevelt location, where the service and food is exceptionally better. While this is outside of my market, I'd rather make the drive and get better food, better customer experience, and overall friendlier people. I feel like nobody at the 16th street location is listening, and they are purely concerned with throwing product out the drive-through window or counter, often causing mistakes. I have, on multiple occasion been "parked" and substantial time later, been brought my food, which was the wrong order. Again, I advise NOT to park and wait in drive-through to get your food, and then check that it's right. This is wasteful, both in food product and in my time. It's impossible to get anywhere with Chris and his leadership team, it's like my feedback is landing on deaf ears. No more 16th street Chick-Fil-A for me. Drive past friends, other locations provide much better service and food quality. Do better Chris. Grade: F- read more

New renovations but service is still messy. Tonight the entire team was just about all trainees doing basically whatever. They had us wait in the lot Once we get home we realize our entire meal is missing a plethora of sauces. What's the point in wasting the money on the food when this location can't be bothered to make sure the orders are correct read more

I love this chick fil a! But, this was the first time that I ordered ahead of time for pick up. When I went in there for pick up, there were six people ahead of me...no problem...wrong... all six of us stood in that line for more than 20 minutes without anyone even acknowledging us. Finally 1 person came out and shouted out 1 name...we were again waiting ( five of us) with no one to tell us if our order was ready or not for another 20 minutes! we actually watched the regular order line go through 3 rounds as we stood there with no one to tell us if our order was ready or not...very very frustrating...finally the person who was waiting on the regular order line saw we were being ignored by everyone else, came over to ask us all what our orders were and she would check to see what our order status was...she did this while still waiting on people in the regular order line! (Kudos to Christine!) she even acknowledged that it looked like we had been waiting for a long time and between waiting on the regular line she would go back each time and check on our orders..while all the other employee there chose to ignore us...my advice: go through the drive through or the regular line..don't use the pick up line...at least at this time (around 12 noon Saturday). I am sure that the others around me would give Christine a five star review for her service and recognition that we were being ignored, and decided to help us on the pick up line while she continued to wait on the regular ordering line. So for Christine, five stars, she is definitely a leader! ...for everyone else who saw us and ignored us, a big fat no star...again, thanks Christine for putting it into high gear when the store needed it (hope your manager and owner reads this). read more

personal is not well trained, it takes 30 minutes to take your order. Worst Chick fil a place to eat

Ordinarily a fast drive thru but not today after the wait I was greeted to a wonderfully large thick dark hair in my bag of food. Grossed out to say the very least. **Update!!** - I made a complaint through the app and got my points back, meh overall. This location used to be great. Guess I'll be making the trek all the way to 44th street from now on, unless hair is your thing. *ick* read more

Chick-fil-A - Hair - Fast Food Near Me - Phoenix, Arizona

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I've previously have always had good experiences here. Not tonight! I did a curbside pick up and ordered a cup of coffee with 4 creamers. They only gave me 2 making my cup of coffee extremely difficult to drink. Also, the $8+ wrap I ordered was small, not what I had expected for an $8 wrap. I would have been better off ordering the $10+ salad. I also just discovered they didn't give me the Southwest dressing to go with my wrap!!! Irritating because now I will have to drive back to the store. I can't eat a dry chicken wrap. Unacceptable Chic-fil-A! read more

Thoroughly disappointed with this location. I placed an order on the app at 10:10 and go to pick up my breakfast and they stated they no longer have breakfast at 10:30. The moment I showed up and said I was there to pick up, the lady I was speaking to said "sh*t" and just stayed quiet. I don't go to Chick-fil-A often but usually it's "my pleasure". read more

Staff nice but slow and food is horrible! Chicken not breaded and the parts that are, are fried to a crisp! Tomatoes are super soggy and old. Cheese is frozen and hard. And for the kicker, there was a long red piece of hair in my food. read more

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Went to drive through and made the mistake of not checking my bag before I left. I ordered a meal with fries and a drink and did not receive my fries. When I called I for a resolution I was told it was store policy I could not get a refund for the food I paid for. Poor service and poor quality would rate zero stars if I could. DO NOT GO HERE!!!! read more

One of the worst chick fil a locations I've been to. The food always taste old like the fries were in old oil and soup is always cold or thick does not look how it should. I come here because it's by my house but I go to the one on Mill Ave when I'm at work and that one taste better. When I do pick up orders they forget my sauces. I really only come here cause of the convenience but I really should stop cause it's more mess ups than it is correct orders. read more

Horrible customer service .... Disgusting food and so gross . I can't believe this . So gross read more

Chick-fil-A - Strawberry shake - Fast Food Near Me - Phoenix, Arizona

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Just received my salad from DoorDash, bag was sealed so nothing was tampered with but I'm missing utensils and all my salad toppings. Thank goodness they remembered the dressing! But I'm staying at a hotel for work and have NO UTENSILS on me. Ugh this is so annoying! read more

Chick-fil-A - Pretty salad but no fork or toppings :( - Fast Food Near Me - Phoenix, Arizona

I've been pleasantly surprised by their grilled chicken sandwich which is not only delicious but low in calories considering it's fast food. They have a fantastic drive through process which was surprising to me because they always look horribly busy. So that was a plus! read more

Just another morning visiting our regular Chick-fil-A and like always receiving great service and excellent food. Stopped in to get my daughter one of her favorite breakfasts and look what surprise she got. We get into the car and she opens it up to find a heart shaped biscuit. This is a game changer and a differentiator. Only at Chick-fil-A do you get a heart shaped biscuit. It made her morning and in turn made mine. Thanks for the great surprise!! read more

Chick-fil-A - Chick-fil-A Chicken Biscuit - Fast Food Near Me - Phoenix, Arizona

Was impressed by the fast and amiable service of my food. Apparently the yogurt parfait is part of the "secret menu" since it's not on the menu anywhere but can be ordered. I got a spicy deluxe chicken sandwich meal replacing my side with a yogurt parfait for an increased cost of $13.30. Though more expensive than other fast food places, the ingredients were excellent and I enjoyed my meal thoroughly. read more

Love the food and staff. Hate that your American flag is in disrepair and improperly displayed.

Two out of five times my order has been wrong. I don't wanna sit in a line to get a refund, complain or have them remake my order. Get it together! Guy took my order, repeated it to me and I received something different, should I had to check it before I left? YES! But damn!!! We suppose to enjoy what we order! Guess this world is different. Ain't coming back here! I can figure it out! read more

Working near this Chick-fil-A location for about 4 years now I can happily said the is one of the best locations I ever visited. They used to have a great customer service and nice food back from today, sadly now days it has changed drastically. In the mornings the crew seems to have a NOT very friendly mood now days and the food somehow it's not warm, the breakfast burritos sometimes are hard and that was the case this morning and also the reason why I'm writing this review, I gave them few months before doing it but today I was totally disappointed at my breakfast. Im not saying this happens every day but sadly it has happened to me so many times now. Maybe it's time for a change to try new places. read more

Chick-fil-A - Todays order.... - Fast Food Near Me - Phoenix, Arizona

Chick-fil-a how do you not have any grilled chicken or sausage at 06:15 on a Thursday, is that not part of your in house items??? Thank fully you had fake bacon!!! Maybe while you're working on getting supplies you can teach the early morning employees to welcome you into the restaurant. read more

A very nice looking dining room. It's a very good option for dining in compared to any other fast food restaurant. The service is always great and fast. The drive thru line is packed any time of day so be prepared to wait up to 40 minutes in line. I would definitely recommend to order ahead and pick up in store rather than waiting for drive thru. Try to avoid entering from 16th street, it's a mess! read more

Sloooooooow. Dine in. They took care of at least 10 cars in drive through before serving dining in. Looks like they go by the monitor screen with no design for dining in. I almost left. Sloooow. You can see the people working from the dining room in the kitchen. Sloooow. Two employees looked at me to order one a manager. JYST looked away. Manager looked like SHE JUST DIDNT CARE. I WONT BE BACK TO THIS LOCATION. My Pleasure. read more

Chick-fil-A - Slooooow workers. You're waiting. They move slow. They know you will wait. - Fast Food Near Me - Phoenix, Arizona

Food is usually pretty good, especially when ordering gluten-free. Workers are always friendly. This location is not the one to go to. Most disgusting restaurant environment I've ever seen. Bathroom was dirty as could be. Trash cans overflowing. Trash on floor in dining room and homeless people on the patio and sleeping at a table in the dining room.???? read more

Eat More Chicken Chick-fil-A is always very clean, surprisingly calm, fast food restaurant with friendly, efficient staff. The menu at Chick-fil-A has a wide variety of choices including healthy ones. In addition, to the great selections from the menu you just can not beat the service. The employees at Chick-fil-A are nicest folks around. Attentive to your every whim, and eager to please. If you decide not to dine in the drive thru provides quick and efficient service on the run and if you decide to dine in - the kids have a place to play while you can sit an relax. All in all a good meal at reasonable price. read more

Do not waste your time at the Arcadia location - they screwed up my entire order and I left empty handed! You can tell this location (Camelback) is efficient by the line. It's long, but it moves. The employee was polite and listened while he took my order. I got my market salad, no meat, extra dressing - no problem...unlike the Arcadia location! read more

Chick-fil-A - Correct order. - Fast Food Near Me - Phoenix, Arizona

Don't go here at meal time. There drive through is a HORRIBLE mess. The lines to dine in are out the front door. Good food but they don't have the taking care of customers down. A hot mess. read more

This review is about this specific Chick-Fil-A and their ability to get an order right. I do curbside pick up from this location about once a week and I would say their success rate is about 40% There is always something incorrect with the order, usually it's just incorrect or missing sauces. I eat here a lot so I have a stash at home so that is not the end of the world. I've had my food prepared incorrectly a few times and also completely missing food items which is a bigger bummer. But TODAY I placed my regular order and was really looking forward to my unsweetened tea. It was a hot summer day and I was very thirsty so I was prepared to chug it. To my disappointment the store gave me sweet tea and I almost threw up. I immediately got flashbacks to waking up in the middle of the night after an evening of festivities to chug the water bottle that's next to me only to realize it's vodka...... Any who this one really hit home today and inspired me to leave a review because I was very thirsty and really wanted my tea. Inevitably I will return because I'm obsessed with the chicken I just wish they could be better. read more