So I ordered a sandwich off UberEATS last night and specified that I wanted oil and vinegar on the side. You might ask why, well from order to delivery was 45 minutes and I didn't want the bread to be mushy. So what did Firehouse do?! They put it on the sandwich and by the time it got to me the bread was completely soggy. I had no problem with paying $18 to have one sandwich delivered to me but the least you could do was get it right. So I spoke with Clay the M.O.D and he tried to put it on the driver but I told him the driver doesn't make sandwiches, YOU do and he had the nerve to ask verbatim "what do you want me to do"?! I don't know Clay I just paid $18 for a sandwich that I didn't eat. I rarely come on here and always reach out to management before I do to give the chance to make it right, and this time they didn't. I guess I'll have to speak with Jose their GM about customer service. read more

Firehouse Subs - Firehouse saw the part about the no onions or mustard but didn't see the other stuff. Very interesting - Sandwiches Near Me - Phoenix, Arizona

I ordered delivery and chose the Club on a Sub, Jalapeno chips, a brownie and a drink. Delivery was super fast (about 30 minutes or so), the sandwich was delicious and the brownie was soft, fresh and tasty. I will definitely order from here again. Convenient, fresh and the subs are excellent. read more

Food...pretty good for fast food subs. Ambiance....interesting decorations and enough elbow room. Staff...ok, I guess. Verdict...it's a little pricey for what you get but if you're in the mood for a good tasting sub you wont go wrong here. read more

Bacon turkey and ranch is the best thing in the world!! I love it ... my wierd about meat coworker got the chicken sandwich and she loved the meet.. you can taste the good quality read more

Always fab all the locations. WE like the one on Indian School.

I was just looking for a snack, it was either sprouts 3$ sandwich or firehouse subs, no other real choice. Look I haven't been to firehouse in a while, what is good on menu? Number 10 is real good, alright. You can get 12inches for extra 2.50, alright. I thought I would just take half in a little bag. I couldn't get up and leave I eat the whole thing. It 10$ for sub like that is worth it. I gave 4 stars because their soda machine was designed by Sarah Winchester read more

Firehouse Subs - #10 - Sandwiches Near Me - Phoenix, Arizona

This is my first time and this is a quality sub sandwich house, founded by firemen really, that's kinda cool. I had the steak and cheese $7.59. Sautéed sirloin steak, melted provolone, sautéed onions and bell peppers, mayo, and mustard. The sandwich was large with very tasty ingredients. read more

well this was my first trip to a firehouse subs and I was here with Rand H (another newbie to firehouse subs} well the sandwich I had was the BBQ brisket and cheddar and it was an easy 5 star sandwich. The service is also very friendly . I counted ten of them in this location and only about 8 customers.when we were there i read and took a menu with me because they have lots of great sandwiches I would like to try on return visits and yes I will return. Firehouse subs is in my books , the best subs. read more

This is most definitely one of my favorite sub places!! It is a little pricey, but it goes towards our amazing firefighters. But the food is 100% prefect everytime!! And they have some great sides! You gotta try their chili!! It's awesomesauce!!! read more

When I first tried the place it was amazing! However, now every time I go there I have my usual and I always have it dry and the people there know that but every time someone decides to drown my order in condiments, mayo, mustard you name it and every time I ask dry and they still precede to drown it. This place sucks when it comes to getting the order right but it is great in taste when they get it right for once. read more

My family and I decided to have Firehouse Subs one evening, and it was really delicious. We ordered online and it was ready to be picked up in 15 mins, we ordered two Smokehouse Beef & Cheddar Brisket with Bacon, and although we really couldn't taste the bacon, it was due to all the delicious flavors of the beef and cheddar. We also had a Turkey Bacon Ranch and a Corned Beef Brisket which my father-in-law loved and said it was the best sub he's had. Can't wait to try something new from here! read more

It took nearly 20 minutes for me to get my sub but overall great food and friendly staff. Ill definitely be back

never been here before I thought I'd check it out although the staff is nice and friendly the food on the other hand is overpriced for what you received. I ordered a large steak sub by itself which came out to $9.52. Sub was mostly bread with a thin layer of meat I was underwhelmed best part of the whole thing was the pickle that came with it. read more

I love Firehouse Subs. I am extremely glad that they are finally in the Phoenix area after discovering them back east several years ago. I always get the Chicken Salad sub but have heard great things about all their sandwiches. I hear their Meatball Sub is the best. I also like that they help non profit's and give back monetary donations to the community. Gotta love that! read more

Went here for the first time tonight, and I thought it was fantastic! I got the Italian sub, and substituted the ham for turkey, and it was sooo good. Very flavorful, my mouth was definitely turned on. My husband got the (?) with turkey, swiss, and mushrooms. Comparing to somewhere like jimmy johns, firehouse definitely wins in terms of deliciousness. I give it s 4 out of 5 because I thought the service was slightly slow in making just two subs, compared to subway or jimmy johns, but it ended up being worth the wait. I'll definitely be back! read more

Wow I was amazed with the subs, I will be a regular customer here from now on. Yummers.

In a rush to get lunch and I see a sign for a King's Hawaiian smoked pulled pork, pepper jack cheese, and Hawaiian cole slaw sandwich . Quite simply the best fast food sandwich I ever tasted. It oozes with flavors and that bread puts all others to shame. I can't wait to go back and although it will be tough to not have the King's Hawaiian, I am looking forward to trying their other items. read more

First time here. I wanted to see how much different THIS sub place could be compared to all the others out there. Um, yeah, IT WAS FREAKING AWESOME. I split the large Italian with the man. The meats just tasted so fresh and not too salty like some other places, and the melty cheese, toppings and sauce just made it sooooooo good. It for sure did not taste like a fast food sandwich to me at all. My new favorite sub place by FAR. read more

Club on a Sub. So good. Soooooo goooood. Ask for extra pickles, trust me. Friendly staff, wait time is negligible (and worth it.) Brownies and cookies are good too. Love their tea and that coke freestyle. Yummmm. read more

Been a firehouse customer for 5 years at least. This location is one of the best, though I do miss the old location on the corner of Mill and University. That was a prime location! The Indian School location is great to dine in, pick up, or order online. These are the best subs around town and most importantly the business was founded by firefighters! Be sure to donate when you ring up! read more

I ordered their club sub which was really good, but I'm mainly on here because I had great customer service here. They all greeted me the second I came in with smiles. I ate in. One of their employees checked in to see if all was good at some point. When I was done, I still had the other half of my sub left over and again he came up to me and asked if I would like a to-go box. Little things like that show they pay attention and care! Great customer service. Great food. read more

What great hot subs! The barbecue sauce they make is fantastic and oh how I love all the hot sauces they have!!

Don't go, awful place. 1. Slow 2. Too much staff and crowded eating area 3. Tasteless deli meats and cheese that are poorly matched 4. Hotdog Roll quality bread, no tooth 5. Expensive for what you get Subway is better and I NEVER eat at Subway. read more

Bad experience this eve. @ this Firehouse Subs. Ran out of tuna (why can't one go to Sprout's around the corner & get tuna), & my turkey/salami salad was TERRIBLE! Old, crappy lettuce, NO olives, NO dressing in bag, & became so unappetizing !! Such a waste of money!!! read more

WoW, this place is so Yummy! I had the smoked BBQ Brisket n chedda. It was absoloutly delish! Brisket was tender juicy and sliced thin, sweet baby rays BBQ sauce and melted chedda cheese made for a wonderful experience. So worth the drive from wherever you are. I can't wait to go back! read more

I love Firehouse Subs!!!! Craving a delicious sandwich? This is the place you need to go to! Their large menu is sure to satisfy everyone, and at a reasonable price too. My 2 favorites are the Club on a Sub and the Turkey Bacon Ranch. The smell of the bacon cooking is seriously heavenly! Not only is the food great, but so is the customer service! So friendly and inviting. An extra special treat is going in when George is working ~ he is smoking!;) 5 stars for Firehouse! read more

Firehouse Subs - Club on a Sub ~ bacon, turkey, and ham! Yummmmmm! - Sandwiches Near Me - Phoenix, Arizona

The staff is friendly and the subs are so good. They have the Hawaiian pork sandwich back and it is amazing. I also love the theme - very well done. read more

Firehouse is my absolute favorite sub sandwich! It really can't be beat! But, I have to be in the mood to wait! It does take a while. I understand that they are always busy because they are so delicious, but is there anyway to speed up the process...people are busy! And, if you order ahead of time...you get a soggy sandwich. So, I save my Forehouse trips for after the lunch or dinner rushes when I will get better service and the best sandwich out there...anybody else craving a hook and ladder now? read more

Don't ever order anything here at the counter expecting it to come to you in any timely manner. I took them almost 20 minutes to give me my sandwich. Meanwhile I saw a half dozen online orders be delivered to customers. The entire store was filled with customers waiting for their meals while online orders seemed to get priority. It's a terrible business model. read more

I tried this place for the first time tonight. Ordered online, which was simple and had multiple options to customize the sandwich. The service was less than stellar. I was greeted when I walked in, stood at the ordered online register to finally have someone ask if I was Lisa and just stand in front of me with a bag. I had to ask for a cup and if I could pick out my chips. The sub was pretty good, Italian sub, flavorful and tasty. Despite the service I will visit again. read more

have had a hard time deciding between 3-4. had the large smokehouse beef & cheddar brisket. It was about $8. had good flavor and a nice sauce to it. They have over 50 different hot sauces to pick from and have labeled them with useful "heat index" and I tried one which was great. I got my food to go, but I would go back just to write down the name of the sauce. I would again place the order to go, because this place is that its about as easy on the eyes as a spinning bulls eye. Get ready to be slapped in the face with their slogan "Founded by Fireman" before you step through the door. My initial impression is that the place relies so heavily on America's love for Firemen (i.g., a slogan with no relation to food) that it completely distracts from the food. I love Fireman, but there is no subtle or clever references to the theme. Instead it's a garish commercial display that robs the restaurant of any authenticity. That being said, the food was still good. I would go back, but i'm not itching for it. Seems pretty on par with Jimmy Johns. read more

Firehouse Subs - Many obscure hot sauce selections - Sandwiches Near Me - Phoenix, Arizona

I have visited this eatery a few times now and I like it. The subs are tasty and huge. Definitely a meal you could share if you like to. There is always a ton of meat, which can be a little too much for me but that's probably the best part for most. Ingredients are generally fresh tasting but nothing that knocks my socks off. Would love to see a few more fresh ingredients and maybe some more salad options. But then again it is a sub shop. read more

This particular experience is a 5 star experience. This was my first time ever eating at Firehouse Subs. The people were extremely polite, the food came out fast, the Italian sub my girlfriend got was delicious (I had a bite) and my meatball sub was phenomenal. The soda machine was a super nice addition, the restaurant was clean and well kept. Our food was brought to us and the girl came and took our trays and trash from me before I had a chance to get up. Ill definitely be back! read more

Definitely my favorite sub shop. Excellent flavors and portions. I really need to eat at Fire House Subs more often.

By far the best subs in Phoenix! I love a hot sub with just the right amount of meat vs bread, love the sauce all the flavors blended! I was impressed. This is not just another sub place. Fast service ( went before 12 noon) they served us 3 minutes later. We all raved about the subs! read more

I used to eat at this place all the time when I lived in Florida. When I came across this place I had to hit it up. I loved it so much I went back three more times while I was in town. Check it out. you won't be upset. read more

Had a firehouse hero sandwich and it was quite delicious. It was a very flavorful sandwich, the prices were reasonable, and the people there are friendly. read more

I personally love firehouse I believe it to be one of the better sand which chains in the market. The smokehouse beef and cheddar brisket is like no other. I'm always satisfied read more

I e only been here twice in my whole 30 years on this planet... the first time I hated it, the second time(today) I loved it! Keep up the good toasted subs! read more

Everytime I come here the wait is long but today it was especially long. I ordered at 12:35 and didn't get my order till 1:17. Not to mention everyone around me has been waiting 30 minutes or more because I heard them talking. Very frustrating being on a lunch break and it's a sandwich shop. I could have eaten at a sit down restaurant for the amount of time I spent in there. In addition the manager was of no help and seemed he couldn't control the volume in the store either. I don't like to complain but, I'm sorry it shouldn't take that long to get my order with four people on the line and a fifth being the manager. read more