The Dunkin Doughnuts store in Walnut Creek is not using PPE. I walked in and was going to order a dozen for their doughnuts and say that the counter person was not waring a mask. either were any of the other employees. stay clear of this doughnut shop. read more

Went there yesterday afternoon to try the Donut Fries. Was very excited. Mood was instantly brought down due to the cashier's attitude. Not only that, but her name tag said Shift Leader. Got to the counter and no greeting. Asked her how she was doing and she just stared at me. Didn't offer to help. Just stood there quietly. Completely disregarding customers is not ok. If she want the Shift Leader, if go a little easier on her. Bad example from someone of that position. Would've been a 2 star review, if i didn't like the Donut Fries. The price point and taste were on point. Really liked that it wasn't too sweet. The texture was just right. read more

After getting my fix everyday when I went to the East Coast I was glad that one of their first Bay Area locations is only a 30 min drive for me. I was pleasantly surprised when coming here! Usually no lines when I come and it's a clean place. I get my iced coffee and donut holes really quickly. I enjoy that they have a box with samples where you pick up your coffee. So if you're debating about a flavor just go to the end to see if they have any to try. They say unlimited so you can get your fix without even buying any. Coffee still tastes as good for me so no complaints here. read more

Donuts are OK. I would suggest just going to a mom and pop place if you can since the style is pretty much similar.

Ok this has got to be the cheapest Dunkin' Donuts franchise ever!!! They need a lesson on how to make munchkins !! The jelly literary at spot on the hole to make it look filled. The glazed is the same way. I think they are running low on supply's but this has been the norm the last 3 purchased. read more

Dunkin' - The worst munchkins I've ever seen!! Looks like the D&D was low on glaze !! Or just cheep ! - Donuts Near Me - Walnut Creek, California

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Although I've always heard about Dunkin Donuts and their products, this was my first time at their actual store and I was impressed. I fought the temptation of drinking coffee before my dentist appointment nearby, so it'd be easier on my dentist haha. I'm so glad I stopped by. It's located in a small plaza filled with lots of food and there's a decent amount of parking available. It's easy to find because located in the corner with a big Dunkin Donuts sign. Upon entering, my eyes widen with the colorful donuts out in the front. They were eye candy. Sad I didn't order any because I was craving substance elsewhere; but I'll try more of their menu next time. I had a small Vanilla Chai drink that was $2 before tax, and after I believe it was ~$2.15. It's more on the vanilla side, which I personally like. It was simply delicious and not to mention affordable! I wish I ordered the larger size because it was gone before I knew it. My drink was smooth and not overly sweet. One of the best coffee drinks I've had from a coffee store chain, and in general, one of the best coffees I've had in a while. Their space isn't the largest, but you can still get some work done here. Free Wi-Fi is provided. Service is friendly. Great place to be. read more

I love Dunkin' Donuts, and I'm sure glad that it made its way to the west coast. This Dunkin' Donuts in particular has both indoor and outdoor seating! The workers are all very nice and patient. Prices are cheaper than other coffee chain shops. There are so many donuts to choose from, with the French crueller being my favorite, it's then and sweet. I got their newly advertised frozen coffee recently and it was very good. Make sure to addd on their tater tots to any food item you get, it's only .99 cents. If you want your coffee in the mornings ready to go, make sure to order using the online mobile app. You get to skip the lines and still make it to work on time. read more

Donuts are good but the service SUCKS!!! the guy who attended to us seems not happy with his job, does not even smile, there was a promo for the munchkins box for $10.99 and he did not offered it, I bought to munchkins boxes for $15. read more

Verbally assaulted by woman giving curbside. I can't believe the service. I was waiting on my pickup when a heavyset Latina woman came out with an order. I could tell it wasn't mine, but I was here waiting for my coffee. She demanded I leave the spot. She made several comments using vulgarity such as f***. She came to my window and whispered profanities into my car before flipping me the bird. I repeatedly told her I was waiting in the spot until she screamed at me "f****** move!! I'm the one making your coffee!!" at maximum volume. I left without receiving my order. She made me so uncomfortable I didn't want my order. I'd rather waste $4 than risk whatever she wanted to do to my drink after she swore at me. read more

Surly kid at the counter, crams all the donuts in a brown paper bag, chocolate glaze on everything. Would have been worth if it tasted good, but they were stale and cold. There's a reason why Krispy Kreme wins, pass this place by until the crew gets their act together read more

Dunkin' - Donuts Near Me - Walnut Creek, California

For a chain place, it's not too bad. Customer service fine, not brilliant. They have many options and breakfast sandwiches. Some latte drinks and regular coffee. Place needs some cleaning other then that, tasty donuts. read more

Today was my first time visiting a Dunkin Donuts and I have to say, the service here is exceptional. I've always heard great things about Dunkin, but was never able to make it to one. Thankful, my mother and I were visiting Walnut Creek and saw that there was one in the area; so we decided to stop by. Upon our arrival, we were greeted with the pink and orange fluorescent lights and views of a variety of treats. Being that there were so many options I had a difficult time choosing. Therefore, the cashier Brandon suggested the muffins. He said they were best warmed up. I chose the chocolate chip muffin and decided to get the gingerbread cookie donut being that it was a holiday special. For my mom, she got the Bavarian cream donut (one of their best sellers) and the coffee cake muffin. As we were wrapping up our transaction, the store was closing. It turns out, Dunkin Donuts donates all of their left over donuts to be used for compost. What an amazingly eco-friendly company. I was beyond happy that we chose this location. Brandon and Erica are the definition of great customer service. Any time I'm back in the area, I will remember to visit this Dunkin Donuts. I highly recommend any and everyone to visit this location. The staff is amazing. This Dunkin Donuts really confirmed the hype I've been hearing. I can't wait until they bring one to my city. Ps: Every first Friday of the month, if you purchase a drink, you can receive a free donut! read more

Dunkin' - Donuts Near Me - Walnut Creek, California

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I ordered online and for whatever reason the order didn't go through and yet I got charged twice. The customer service agent was very helpful. I needed to go back to the store so they could return my money and they give a dozen of donuts for free. The staff was very friendly and understanding and I think that's what it makes a good customer service. Thank you Dunkin I'll definitely come back. read more

I just went here an hour ago with my Husband. As soon as we got about a mile away , my Husband says find a gas station fast. My stomach's upset and I don't know how long I can hold it !! So I stopped and He did his business , then it started on me.my stomach felt like a bomb was gonna go off,And I had the run to the toilet. I WILL NEVER GO BACK THERE AGAIN !! two hours later and were still having to take turns on the toilet. Dunkin Doughnuts SUCKS !!!!!!!!! read more

Clean venue and friendly service. As a recently opened DD, the interior is really appealing. It looks clean, bright and modernized and relatively spacious. Having been raised on the east coast, one would think I have some unfathomable loyalty to this brand though...but I for one don't understand the cult following behind this chain. Yes, the breakfast sandwiches are decent and yes, those tiny donut holes (munchkins) can get addicting..but I really don't understand the appeal of the coffee here that everyone seems to rave about. Don't let me dissuade you from trying this out though. It's a decent value, and everything is at a fair price. Do check it out and see what your thoughts are! read more

This place is not welcoming at all, we came in for a donut and coffee and wanted to use the rest room. We were told that it was only for employees and customers should use the rest room at Whole Foods next door . Why kind of customer service is this ? Do you guys realize that Whole Foods has donuts and coffee as well and of very high quality: useless policies which discourage customers from coming in . Black listed on my list of locations read more

Service: 5/5 Donuts: 5/5 Cleanliness: 4/5 I finally had the chance to stop by, had to get a gift card and my mom requested some munchkins. It was a very rainy day so there were a lot of people just chilling inside. The place isn't as cramped as I thought it was going to be. Service was friendly and quick. The manager (I think) was kind enough to snag me a gift card while I was ordering the donuts and the girl helping me was down to earth and we talked about nails: YASSS GIRLLLL They were fully stocked on everything but I was only tempted to get myself a chocolate glazed cake donut and a dozen munchkins (regular/chocolate). I took my first bite in the car and the chocolate glazed cake donut was moist and soft. Probably the best one I've had and I've been to numerous locations in the east coast and Philippines but they have always been dry. So a big thumbs up for freshness! Why 4 stars ?: This was my first time, so the experience isn't truly complete until I stop by when it's either busy or lightweight busy. I'll be coming back! read more

The original coffee with a splenda and almond milk is perfect. The donuts are always great. Everything is as good the DD in Massachusetts! Keep up the good service. read more

Haven't been to a Dunkin Donuts in more than a decade, until my last few visits to this franchise in Walnut Creek. The last time that I recall patronizing a Dunkin Donuts was way back in grad.school in the New England area. The memories are faint, but I recall them being a drag. That's because routinely I would go to a Dunkin Donuts for my coffee and something to grab to eat, before heading back to school over the weekends, to work on my research project. I spent a lot of weekends working away until late into the evenings. And so, those weren't the most exciting memories... Fast forward to many years later in the Bay Area, I NEVER understood the fan-following for a Dunkin Donuts. I mean that was a place that I 'had' to force myself to go to when I was on a poor grad. student's stipend, to eat unhealthy cloyingly sweet donuts. That said, I'll rate this establishment at a 3, because of the very nice interior (far better than any franchise that I have been to on the east coast). The cheerful kids working the counters are simply 'awesome'! They could teach people in other establishments a thing or two about customer service.. The donuts are a bit too sweet for my liking, but occasionally I do treat myself to a French Cruller (those are good!). Their sandwich options exist, but nothing that tempt me. The regular coffee is a decent substitute for regular Starbucks coffee (which is not the best that I've ever had). But I think I'll need to bring home some of their coffees for home-brewing. read more

Went here for the first time since I'm in the area and craving Dunkin donuts for awhile now. I was helped by Erica P (shift leader). I doesn't know how to help customers. She didn't smile or greet at all. I felt rushed deciding what I want and she was giving me the "ugh, hurry up attitude" like she doesn't want to be here. If she doesn't like her job ,maybe she shouldn't work here. Never coming back!!!!!!!!!!! read more

These donuts suck. Sorry not sorry. In a pinch, I'll get fruit... also, their coffee sucks. I don't know who decided Dunkin' was good, but it fails on every level. read more

Got there at 9:20pm, but the store had already closed at 8pm?! I drove all the way from East Bay for this nonsense. According to Yelp they were supposed to be open till 11pm. Hopefully Yelp updated the hours by now. The store sign says the regular hours are till 9pm, so why did they close at 8pm? read more

Dunkin' - unreliable hours. drove all the way here after work from the East Bay. they had already closed at 8pm?! - Donuts Near Me - Walnut Creek, California

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Mediocre coffee, it's a step above 7-11 I think. I don't really think there's anything special about it and the nostalgia people have for it is just that, nostalgia. At least the regular coffee is cheap and there are lots of outlets for charging your phone. Staff is super nice too. read more

Yes! Finally a Dunkin' Donuts in the Bay Area! I have been waiting for this ever since I moved here in 2009! I was so happy when they announced that they were opening one only blocks from me. Dunkin' Donuts is very convenient they make coffee better than Starbucks their donuts rival Krispy Kreme and they have the best breakfast sandwiches anywhere on this side of the bay! Their bagels while not truly authentic New York bagels are still better than the average place you will see in the state of California. The things that keeps me from rewarding this place with five stars is the fact that there is no drive-through, many of the East Coast have which is always an added bonus. They don't offer any breakfast meal combinations and the prices are all higher than New York Dunkin' Donuts. read more

Friendly staff, clean store... But the donuts are horrible! They tasted like 2 day old donuts from another shop. I've had bagels that were softer than these things. I ate part of one and threw the rest away. No idea what all the hype is about, you can go to johnnys donuts in Lafayette and get a donut that's 100 times better. I still can't believe the hype for this place lol. The donuts taste like shit yet people are obsessed with them. I guarantee if it didn't have the name "Dunkin donuts" attached to it, no one would go here. Shows how brainwashed America is. There's a reason the one we used to have in concord closed down. They just aren't good donuts at all. read more

Been here a few times now and I can say that Dunkin Donuts isn't something that I would ever crave, but it is more so about the convenience. I think a lot of east coast peeps would say the same since there is a Dunkin at literally every gas station depending on the area. As for this location, this was the first location to open up in the Bay Area, which was awesome since it is so close to me! I can never go wrong with an iced coffee or a hot coffee when I need it and don't feel like going to Starbucks or McDonalds. The breakfast bagel sandwich is also good. A great way to get your day started for sure! If you live in the area, look out for the mailers! They have been sending out great value coupons to try new items that you may have never gotten before. read more

Real bad supervisors and chef. They don't care about customers or students. They will treat you like a dog, either you eat their food or f*** off. Worked there before wont recommended for students or any guests if u plan on working there Goodluck they going to take advantage and throw you out like you never mattered.. IF YR CHILD GOES HERE TELL THEM NOT TO EAT THEIR LATE NIGHT FOOD ESPECIALLY IF ITS JUST REHEATED LEFTOVERS... read more

Managers always been a great guy. Hes a frickin Stud and a G. I am from the east coast so I definitely know Dunkin. When this place first opened the donuts and coffee weren't really that great but over the last 6 months THEYVE REALLY IMPROVED. Best donuts and iced coffee and at a way better value than Starbucks or peets. Everyone knows people with class go to Dunkin donuts Hopefully they make one in Lafayette and Pittsburg. read more

Just like I remembered from when I had Dunkin Donuts 10 years prior in Boston. The donuts suck but the coffee was good. I finally had the chance to come in to experience Dunkin all over again and I'm glad I went during the off hours cause I would have been upset to wait for such crappy donuts. First the donuts did not taste fresh. Are they even made on site? I also orders a sausage breakfast sandwich. That was actually decent but the hash browns were a joke. It was literally 6 tater tots that were soggy and clumped together dripping with grease. I only ate one and threw the rest away. You're not missing anything here. read more

It's about damn time that a D&D that has opened. Some of us want delicious coffee and hearty no frills breakfast sandwiches that are cheap and tasty. I'm from the east coast and grabbing coffee from Dunkins is part of my weekend ritual, but since moving back out here I've had to halt my routine just a tad. Yes, it's a somewhat lengthy drive from Castro Valley, but that coffee is too good to pass up. Other notes: - At peak hours the line sometimes is equivalent as to waiting in line at a nightclub. - So many D&D perks, free drinks & food is what makes this place so magical. - Free WIFI - Indoor & outdoor seating. - They have hot sauce as a condiment. Swag. read more

I was so looking forward to DD being only a few miles down the road from me, but the 3 times I've been there, I've been let down. It's almost like there is no training whatsoever. No quality control. Nothing. The donuts are terribly stale, there is barely any filling in the donuts and the frosting is so hard it cracks and falls right off. Back in the easy where I grew up, the donuts were so soft and fresh and there was plenty of filling in each donut. Get with it or you'll continue losing customers like myself! read more

DD in East Bay, whaaaaaaa!!!!? So glad that there's finally a Dunkin here, I believe it's been open for only a month which explains the long wait time and lines outside the store. My bf and I went here on a Sunday afternoon and waited in line for about an hour, which was understandable because it's still new but when I found out that they ran out of my favorite bavarian creme filled donuts I was really disappointed. Lol, I mean I waited for an hour under a 105 degree weather, right? And the only flavor I wanted was gone. Why! haha. Hopefully next time we visit, they would have it. On the brighter side, the staff here even the manager were all nice! The atmosphere was very inviting & I like how bright & clean it was inside the store. read more

Hot and new place in the bay to buy donuts! But NOT really worth the wait!!! Went 7 am on Thursday morning and still waited about 20-30 mins to get my donuts.. They don't have a lot of selection. .they handed a menu but by the time you order your donut that you wanted they don't even have it.. They only have 5-6 donuts in the menu out of 21.. I'm very disappointed!!! read more

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I spent many years living on the East Coast, so I was so excited when this Dunkin Donuts opened in Walnut Creek. Dunkins is the best! They offer coffee, tea, donuts, munchkin, and breakfast sandwiches! My go-to donut is the chocolate cruller. Oh great, now I'm craving one. read more

It wasn't even 10 am and the donuts were ROCK hard. They left grease marks in the box and even the powdered sugar was grease soaked in less than an hour when I got them to the office and open to share. Disappointing. read more

Braved the line and had my first taste of Dunkin Donuts I've had the coffee and donuts in Manilla b4 and pretty raised expectations especially for the coffee. I got there the first day and was told at 8pm I would not be able to be served b4 closing since the line was around the block. I arrived 430 am , 30 minutes early and got in within minutes. Chose 50 munckins, oversized donut holes, a dozen donuts, Angus bagel and wake up bacon wrap, a coffee and frozen coolata coffee flavored ice. Place was nice staff worked hard and we're Overall donuts on pat with Krispy Kreme so have had better donuts in SG but OK value. Did not like the Munchkins compared to Krispy Kreme donut holes. Coffee was solid and a buck less than starbucks only same cup every day. Coolanta was the same as you find in 7 eleven but not overly sweet. The score were the sandwhiches. The wrap was small but was a winner with quality bacon. The Angus Sandwich was a good breakfast find for 4 bucks. Overall wait for the hype to die down and have a quick breakfast one time. read more

Disappointed about how this DD turned out to be Krispy Kreme is a lot more better plus it is open late read more

Yeahhhhh.... so I'm not really sure what the big deal is. The donuts on got here I would pick second to even Safeway. Just not good. Doesn't taste fresh the frosting almost has a strange bottled taste. I don't know why people get worked up or wait in these huge lines they're talking about. Save your money for krispy cream. Oh and their coffee is NOT even close to anything good. I'm sure even the gas station could do better. If you're someone who has a serious appreciation for coffee this is not the spot for you. read more

I know this is a new store but you'd think Dunkin would have figured out how to move guests through more quickly during the initial opening period. - how about a coffee only line - or staff taking orders from guests in line - or activating the order on line feature for the store Guess I'm headed To 7-Eleven for fresh hot coffee, fresh donuts and much much more. read more

I love their donuts love their food stop in for the second day after they opened and they won't take cash. They do not have anybody available to open the office they have no cash in your drawers they can only take plastic. It is too bad I was hungry I don't carry plastic I carry cash. read more

Dunkin' - The line at the grand opening - Donuts Near Me - Walnut Creek, California