This review is about one of the baristas, Chris, who sometimes works the register. He wears glasses. I don't want to get into too much detail, but every now and then I stop by to grab a drink or pastry, and whenever he happens to be the one ringing me up, the experience has been very unpleasant. He has consistently been rude and dismissive, with very poor customer service. I honestly don't think I've ever seen him smile at a customer. I'm not sure why he is placed in a front-facing role where he has to interact with customers. I usually walk in with a good mood and end up walking out feeling the opposite. His energy is just off. Everyone else who works here is kind and pleasant. Unfortunately, his behavior takes away from the otherwise positive experience the rest of the staff create. This kind of demeanor is simply not appropriate for a customer-facing position. read more

Love, love, love this location in all of Walnut Creek! Ample parking, easy access from the hustle & bustle of Ygnacio Valley Road, as well as a courteous & friendly team of baristas & associates that makes this stand-out location among the rest! I've always looked forward coming here whenever I find myself in the area - most notably, when I sub at nearby St. John Vianney Catholic Church as an accompanist/liturgical musician. Their space is vibrant, and did I mention that you do not need a code to use their restrooms?! My go-to beverage is their Iced Green Tea during the warmer months, and during the winter time - their Holiday Spice Latte with an extra espresso shot or two! (highly recommended) So, what is the Holiday Spice Latte? It features a pleasant but not overwhelming fusion of cloves, ginger and cinnamon, the holiday spice latte is a refined festive drink that we honestly loved. While it is made with Peet's signature dark-roast holiday spice blend, the coffee flavor is not overbearing, so it would definitely hit the spot even for a medium or light roast drinker. The latte highlights the spices -- the best part of the blend -- while not being overly complicated. I've also enjoyed their Horchata Cold Brew Oatmilk Latte, as well as their Peppermint Mochas when the season calls for it. In addition, their beverages pairs perfectly with their savory and/or sweet items that I enjoy during my break in between masses at nearby St. John Vianney Catholic Church! read more

I frequently order from Peet's Coffee at various locations. Today, I mistakenly placed an Uber Eats order at the wrong branch. I called to inform the staff and mentioned I'd pick it up later. They asked what time they should prepare it, and I told them 10:15 a.m. However, I got sidetracked, almost made it home, and only remembered to return for the order at 10:35 a.m. When I arrived, my order still wasn't ready. It's frustrating when a manager chooses to lie instead of taking responsibility for forgetting an order. Claiming they don't start orders until customers arrive, rather than being honest, is unprofessional and undermines trust. They said they could start making it then, which was frustrating since I was already running late--my son's teacher was scheduled to arrive at our house for his class, and I ended up being 10 minutes late. To add to the frustration, once my order was finally ready, they didn't place the drinks and sandwiches into a to-go bag. Carrying all that along with my son in my arms was impossible. When I asked the male staff member to put the items into a to-go bag (a standard practice for Uber Eats orders), he accused me of giving him an attitude. This comment, on top of the dishonesty, delay and the resulting chaos, was incredibly frustrating. I couldn't believe it. read more

Our go to coffee shop here in Walnut Creek, CA. Ordered our coffee from Peet's mobile app. Upon arrival it was ready within the time and in some cases earlier. Is a bit busy but they are quick. The staff very friendly. Restrooms are clean. Parking plenty. The food was good but like to see more selection. read more

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Taryn Extremely nice barista. So kind and such a beautiful soul thank u read more

This location is very noisy. It's impossible talk to a friend and hear them. The service is fine. Often crowded.

Got 1 star and 5 star service in same visit. Came in with my kid and cashier couldn't be bothered to look us in the eye or say thank you are offer any common courtesy. Meanwhile the person making my coffee couldn't have been better and truly offered service with a smile. Truly the yin and yang of customer service on full display, which was sort of funny as they looked like they could be brothers with the same hair cuts and glasses. read more

Terrible service Paid for beans -then told to wait and took coffee orders from people behind me on line. One of the Baristas was rude and had a terrible attitude. read more

The staffs never call my name when the order is ready and they only speak and chat with the known customers who double park right outside the store. Poor experience so far. read more

Peet's Coffee - Coffee & Tea Near Me - Walnut Creek, California

Empathy is a crucial component of democratic governance as it relates to me. Peet's literally offers individuals the ability to lead and share others' stories'. All the employees are very warm, welcoming and thoughtful. They never argue with anyone because they like to serve anyone as much as possible. I greatly appreciate their help because it's the best help I could ask for. My understanding of coffee or tea is honestly so much more accurate here and it just makes the day better for me. In American culture we often refer to snacks or coffees and teas to help us observe the empathetic attitudes towards others spotted. In relations to the nation state to help people who need support and get a change for the better because of drinking from here instead of elsewhere. This coffee shop is great coffee by habit and by choice. Thank goodness this location is in my neighborhood so visits are not limited. Kind regards to the shop owner! read more

Peet's Coffee - Posters - Coffee & Tea Near Me - Walnut Creek, California

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I spilled my coffee on the floor . Told the cashier the Guy rolled his eyes. Very rude behavior . I ended cleaning the floor. It was my fault but i expect better empathy from Peets , please train your staff . read more

I love Peet's and go to them all the time. I come to this one every few weeks and they never ever get my order correct. I have started making sure I speak extremely slowly and clearly and have them repeat it back, and yet they still don't either make the right food or mess up my drink. For example just today. I ordered two plant based flatbreads. She repeated it correctly back to me, and yet I got two plant based breakfast sandwiches. She rolled her eyes when I said I ordered the flatbread. She said she only listened to "plant based". It's just so frustrating. read more

Very poor service, can't even manage their orders!! Waited for 15 minutes only to discover they didn't even start it

This is a smaller Peet's with a large community table inside as well as other seating along the walls. We especially enjoy their outside seating where people often sit with coffee beverages and their furry friends. Fun neighborhood coffee shop located in a small plaza. Always a great place to enjoy a beverage after visiting Heather Farm Park or dog parks nearby. read more

I love Peet's Coffee and I especially enjoy going to this location! Every sip of their meticulously crafted coffee is a delightful experience. Everyone is so incredibly kind and welcoming! I'm a regular and what keeps me going back is not only their exceptional quality and rich, robust flavors, but all of the incredible people who work here. I've especially had wonderful encounters with Karen, Emilia, Kelli and Hannah! I'm sure I'm missing a few names but the ones I named, continue to go above and beyond to make each visit a pleasant one. read more

I discover this location because I was craving for Kinder's. I found this location nice. The staff that work there are FRIENDLY. I was greeted when I came in and I was greeted when I left. You can not get a better greeting at any other Peet's Coffee. Lots of table in this location. I have taken a seat and just relax. I was not bothered by any messy table. I did what other people would had done, clean it up before sitting down. This is the place to bring friends over for a drink. read more

Peet's Coffee - Coffee & Tea Near Me - Walnut Creek, California

I ordered my first pumpkin latte of the season. It isn't very pumpkin spice forward but it's nicely balanced with hints of nutmeg. You can still taste the bitterness of the coffee without being overly sweet. Still very enjoyable. This Peet's Coffee is located in the Ygnacio Plaza. They are very good with their social distancing protocols. Everyone inside were wearing masks and keeping their distance from one another. There is also plenty of outdoor seating. read more

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Great service very quick, very friendly. Always have my mobile orders ready when I arrive. read more

Rude Rude Rude !! Felt rushed and not warm welcome at all i live in sacramento and never been to peet's before but i needed coffee and it was right in the vicinity i was in . the guy at the register was name shazam r something i dont know he was bald however as soon as i got in i made a comment while looking at the food " i'm soo hungry " you would think he would have said hi or made a suggestion but no nothing !! i was looking at me ur whole another patron walked in that they knew i felt the need to let her go ahead of me then i tried to order a ice coffe with a splash of heavy cream and sugar free vanilla and whip i said tall not knowing how they do sizing there and was rudely asked "soooo s,m,l " i was like oh i'm sorry i dont know how you guys size i've never been here ! you would think now his second opportunity to be nice r helpfull but nope !!! made me want to walk out ! i expressed my feelings and not even a utter of i'm sorry mam or not my intention mam !! but no f this place fite his rude ass!! read more

This location is very clean and the employees are very cheerful and helpful. I ordered the Peppermint Cocoa, which appears to be a seasonal drink. It came out in a fair amount of time, even though this location was bumpin' that morning. It was quite busy on a Friday morning at 9.00am. Almost all of the seats were taken, but we found two at the big, shared table in the middle. The Peppermint Cocoa was just the right balance between peppermint and cocoa. I chose to add almond milk because I'm lactose intolerant, which added a bit to the price. I would gladly come back to this location. read more

Peet's Coffee - Peppermint cocoa - Coffee & Tea Near Me - Walnut Creek, California

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Pretty okay. Opens early - definite win. Staff is good and works hard to get everyone served but it's often quite a lineup so be prepared to queue. The croissants and muffins and cakes are adequate, but no more than that. VERY loud once it gets going. Definitely a "bring silencing earphones" place. The coffee is fine but not great. Nothing that'll make you go "wow"! Lots of teas, which is a plus. The beans can be excellent, especially their limited releases. But watch for the roast dates, they can be three weeks old at times. Parking is easy early on and then later in the day the lot is PACKED. read more

Staff was incredible polite during covid they accept online orders door dash orders and walk up orders. But for walk ups you dont enter the store you pay out side. The staff member was kind and helpful. During these times a lot of people are on edge and it was nice to get a happy customer service worker read more

This is a chain, it should be consistent. Weak coffee, lazy attitudes and non existent management seem to be the only constants. incorrect change given at the register. Tables littered with food and scraps not wiped down. This is by far the worst Peet's in the area because of the lack of discretion when hiring young entitled employees. They are too busy being chummy with each other, being on their phones and earning an hourly wage for ignoring customers. read more

Love this place! They have a great location with lots of outside seating! They are following all social distancing protocol and they work fast to get everyone taken care of! The pumpkin spice iced latte with oatmilk is my favorite go to right now! I will have to try the new Matcha with peppermint! read more

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My favorite Pete's in the area! Always know my drinks will taste sweet and the staff is even sweeter!

Fast and focused service here. Sometimes I wonder what the baristas making and it turned out to be a called in or web ordered drinks. All things considered this is a great Peet's! Drinks always correct for me and today I ordered through the app and my coffee was ready when I got there 10 minutes later. Very nice patio areas and places to sit outside. read more

I LOVE my Peet's lattes! I use the APP to pre-order sometimes, but now I also just go into the shop to order in person, since I am not usually in a rush and not as worried about Covid face to face-ness. Most associates are friendly, and I like to chat with them when they seem ok with it. Who knows, maybe I can brighten their day? The teams usually seem to be working hard to fill orders, while maintaining courteous behavior. I think the lattes are great, the seating is ample, depending upon location, and it's usually the best part of my day! read more

Place looks walnut Creek amazing .....beautiful floors and nice decor. I'm not a huge fan of Petes coffee but hey you can't be picky sometimes. The gentleman at the register seemed to have had a little more coffe than the average person. ...super EXCITED, full of energy and what you could expect from someone who had an expresso with like a million shots....took me off guard since I'm a little on the tired. I did asked for my drink to be stirred but I don't think he understood what I meant. I tried to explain but yet again I'm too tired. Results where a layered malchiato .. (which is what I didn't want...too sweet in parts way too sour in others) oh well coffee is coffee I suppose.... Not a bad experience and everything was good not great but not bad at all...I'm sure alot of ppl would appreciate the nice service and the coffee here :-) read more

Peet's Coffee - You can see the darker in the bottom and the lighter on top.... - Coffee & Tea Near Me - Walnut Creek, California

Customer service is amazing here. The atmosphere, the people (both employees and customers), the selection of drinks and foods (not too much, but they will customize anything to your liking). However, I'm a die-hard Starbucks fan. Maybe I've been there too much, but as a Starbucks fanatic, everything taste different - fredos, iced drinks, coffees, compared to Starbucks, and I end up wanting the other place. Anyways, I do enjoy their selection of desserts. Their vegan chocolate chip cookie is amazing. read more

I would have given 6 stars if that was an option. Jasmine has helped me multiple times and it has always been such a good experience! Give that girl a raise she's a keeper! read more

Employees are very rude. Granted we came an hour before closing and you could tell they just wanted to leave which I get but they are supposed to be open till a certain time and shouldn't be annoyed if people come in close to closing time. They are super unfriendly, dragging chairs along the floor, talking/screeching very loudly to each other. I love Peets lattes, even more than Starbucks but Starbucks employees are so much friendlier. read more

You would think Ygnacio Valley Rd, the main artery through Walnut Creek and then over the hill to Clayton Valley, would be a hotbed of coffee shops. And you would be wrong. In fact, traveling east on YV, there are no coffee shops after you leave downtown Walnut Creek for the 7+ miles till you arrive in Concord/Clayton. Except for one. This Peet's across from Heather Farms is the sole coffee oasis in this caffeine-challenged stretch. For location alone this place must do great business. It's a decent Peet's, nice, varied interior seating including window seating, some outdoor tables, a group table, and more private seating along the walls. The seating is decently spaced out so you aren't right on top of your neighbor. A great spot for relaxing and enjoying a bit of coffee. Good Peet's. *Great* location. read more

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Everyone working here was friendly, service was quick and the drinks were hot (expect for my iced tea, that was cold. If my iced tea was hot I would probably be leaving a very different review). read more

Staff is quirky but nice. The location is too small. It convenient with my schedule. However, if I have extra time, I prefer going to the Starbucks on Bancroft. read more

I will never again go to Peet's coffee at any location. First of all cashiers didn't greet me. He was rude and enter my name in the system as Mary. I am a male! do I look like a Mary! I waited 20 minutes for my Order. My cappuccino was already made 20 minutes ago. The barista Announce Mary your Cappuccino is ready. I finally approached the barista and ask him the Status of my cappuccino. He said he made my cappuccino 20 minutes ago. I told him my name is not Mary and do I look like a Mary. He remake my cappuccino and he Apologize. Also I ordered a Spinach and bacon quiche. My Spinach and bacon quiche wasn't ready. They told me they will put in the oven right alway. 5 minutes later my spinach and bacon still wasn't ready. Pretending to be slow and language at me with his coworkers. One the Peet's customer in the parking lot told me he had bad experience with them to. read more

Their coffee is so tasty!!! And beautiful. The smell is wonder and everyone work there are also very kind. The coffee you wouldn't wanna miss out. read more

Peet's Coffee - Coffee Of The Day - Coffee & Tea Near Me - Walnut Creek, California

First off I must say I LOVE Peet's and my coffee, I'm an ex-Starbucks fan since my sister introduced me to Peets lol coffee is strong and gets me going! Plus I love their tea selection. Every location I visit the staff is very nice & upbeat. I'm giving a 3 star as I left very disappointed this morning as I ordered a vanilla latte with an extra shot and it sees all I got was a cup of milk. I have 0 hint of the coffee or shot.... there was a situation before where they forgot to add each. I was in a grab n go situation on my way to work and as I went to sip I was questionable on the color but then the taste confirmed it. I love ya peets but ya let ya girl down this AM. Sincerely coffeeless Thursday girl. read more

Peet's Coffee - Coffee & Tea Near Me - Walnut Creek, California

With the popularity of online orders They really need more staff and a 2nd espresso machine here. My mobile orders seem to always take 30-40 minutes now. read more

I just left this Peet's Coffee Shop on Ygnacio Valley Road in Walnut Creek. Unfortunately, I did not manage to get the cashier's name, as I was so flustered. As I was ordering a drink, I asked to substitute a non-dairy milk, and the cashier's response was "It doesn't matter what milk you choose, the calories will be the same." Excuse me? I was bewildered and mortified. Does he think I am ordering a soy milk, because he thinks I need to lose weight? Does he think I am engaging in a fad with my allergies? I tried to respond that I had allergies, but he again repeated "It doesn't matter if you get half-and-half, soy, or coconut, it's the same calories." His coworker overheard me, but he just glanced at me as he poured coconut milk into my drink. I told the cashier strongly, "I am lactose intolerant -- the calories aren't the issue." After such, he *finally* put my order into the register for me to pay. I was with a friend, and I was so shocked, I walked off. I will likely call the store when I get off work, but his behavior was completely inappropriate. I should not have to argue with a cashier to get my drink allergies-free for myself. I am extremely disappointed with the service I have received today, and I feel humiliated. Fuck this location. read more

This morning, after driving from the North Bay to Walnut Creek, I *needed* coffee. Specifically, I needed coffee of the very strong variety which = Peet's Coffee. I ordered a medium americano with one shot of espresso since I know exactly how strong Peet's can be sometimes... The service was super friendly and I did not have to wait in line at all. I also loved that, unlike Starbucks, they have soy milk right at the condiment bar so I can get my morning soy milk fix! I would say I would be back here soon but it's a pretty long drive for me! read more