Picked up a birthday cake from Baskin-Robbins in Concord for a friend. The cake was fine overall, but the standout was definitely the fudge layer, which was the best part by far. The ice cream and cake portions were decent. It's a reliable option when you need a birthday cake on short notice. read more

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Amazing service every time we come in. Baskin Robbins always delivers great flavors and fresh cones. We will definitely be back during the summer. read more

The service was excellent! The woman who served me was engaging and made sure I had my banana split my way

The people there are always helpful and seem to want to be there which is a rare thing to see at some other businesses. I like that they have managed to have tables and chairs inside as well as outside despite being smallish. They are in a shopping center with some other cool businesses, too. Oh, and 99% of the time they have my newest favorite flavor, Oreo n Cold Brew. This last time I was so happy and excited because the other BR that's closer to my home never seems to have it. I ended up getting a triple scoop. read more

Terrible service I stood in line while multiple customers were helped in front of me for some odd reason, my friend has a tattoo on his neck and I have dreadlocks easy to assume where I'm going with this and the ice cream sandwich was gross hard cookies and the ice cream melted way to fast apparently my money is no good there be careful be vigilant people. read more

Wanted to get some ice cream after a mountain bike ride. They weren't that busy and no employee greeted me. There were a couple other customers and as I was looking in the cabinet to choose another customer came in and they weren't greeted either so I'm not gonna give you eight dollars plus tax or two scoops of ice cream and no acknowledgment of your customers. read more

I only come here to pick up ice cream cakes that I've ordered online. They're always ready when they say they'll be and staff is nice and efficient. I've loved every ice cream cake I've gotten - the designs are always so cool! From the mother's day pancake one, grill master fathers day, valentines unicorn cake... you seriously can't go wrong! read more

Review is just for their ice cream cakes - Simple to order and customize online and simple pick up as well. I've ordered cakes for various birthdays here several times, and they've always turned out great. We tried the simple rectangular ones with balloon decorations to two tiered unicorn cakes, and even a zombie unicorn cake. The cake portion (either white or chocolate) were dense and went well with the ice cream. The fam loves how easily these cakes are customizable from the type of cake, the ice cream flavor, and the overall design. My kids love cookies n cream so we've gotten that flavor countless times. We've also tried jamoca, and that one was great too - light in the coffee flavor, creamy, etc. Chocolate chip was OK, and chocolate or vanilla are always good options if you're into that. read more

Baskin-Robbins - Zombie unicorn cake - Ice Cream & Frozen Yogurt Near Me - Concord, California

The staff are always so kind and attentive. Especially the fact of being acknowledged once stepping in. The gentleman who helped me today was named Alejandro. Always professional and with a smile. Highly recommend this location. read more

You are not wrong Michael T, Bipin P and S.M. - the manager of this store is rude and just lost at least one more customer plus everyone else I can advise to go elsewhere. I called the store on Oak Grove Road to order a cake for my wife's birthday. The young man that took the order was very professional and advised me to call back the next morning and speak to the manager to ensure it could be done in 48 hours. Next morning I was in the area, so I stopped in to confirm with the manager. First - I was scolded for calling in the order rather than doing it online. When I asked if it could be done, she brashly told me "Well I already started and you can go pay for it" WOW! Second - when the employee rang the cake up, she told him to add $5.00 to the price of the cake because I ordered pistachio ice cream. When I asked her why, she said because it's pistachio ice cream, so she needs to scoop it out of the tub! SERIOUSLY? I should had walked out immediately but it was the cake my wife asked for, so I took the abuse. But never again.........Unfortunately Yelp doesn't give out negative stars! read more

Baskin-Robbins - Beware! - Ice Cream & Frozen Yogurt Near Me - Concord, California

I made an effort to visit Baskin Robbins after learning that they came up with a brand new flavor which was Ube Coconut Swirl. This was advertised as "Ube & Coconut flavored Ice Creams with an Ube flavored Swirl". When I was at the ice cream shop, I was pleasantly surprised to see that there were other new exciting flavors that I was not aware they offered, such as Matcha Latte, Secret Admirer, and many more. It was so hard to just pick one. However, fortunately the staff at the store were so friendly and allowed me to taste test a couple of flavors, which helped me really decide what I really wanted. The Matcha Latte was pretty good, although I prefer the Matcha flavor to be more prominent and bolder. Well anyway, at the end I decided to go with double scoops of the Ube Coconut Swirl. The Ube Coconut Swirl for sure had very nice inviting colors, and I could see the Ube jam/swirl that they put in the ice cream. However, flavor-wise I did not really get Ube though. Instead, the coconut flavor was overtaking the entire ice cream, and the Ube flavor was overshadowed almost completely. If I closed my eyes, I would've guessed the flavor was just coconut. But I thought the ice cream was still really good. I thought it was very creamy, not overly sweetened, and I actually really liked the coconut flavor. I really think that they got the flavor right. And I'm not a big fan of coconut shreds, and there were some coconut shreds in that ice cream.... But strangely, I did not mind them, because the amount of the coconut shreds they put in there was just right. So, overall, I really really liked this ice cream. And let me just say that the staff at this Baskin Robbins location were super professional, friendly and nice. I had a super pleasant experience here yesterday. So yeah, I will go back to try their other flavors. read more

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My grandchildren's favorite place for ice creams. Staff is always great. Very helpful, courteous, and patient to the little ones that can't decide on what they want. Buffy was quite helpful on trying to get me birthday gift cards to hand out to my granddaughters up coming birthday. Ice cream shop is always clean and they do have tables inside and out to enjoy your ice cream! read more

After many satisfying trips to this Baskin - Robbins, I was very disappointed today, 6/23/24 . The young Man who helped me was wonderful, but the women ( apparently the boss) was very rude and unhelpful. When I asked for a three scoop cone in a cup with two kinds of ice cream--a request that has been granted many times over the past years, I was told in an unpleasant tone that it would cost too much of the worker's time to give me what I asked for--even though there was no one else waiting to be helped. Apparently, ten dollars for a three scoop cone would not cover the extra two minutes it would have taken him to help me. This Baskin-Robbins has many employees who do understand the value of customer service; regrettably, this boss did not understand a basic tenet of good business. (I did leave the young man a $5 tip to make up for being put in such an uncomfortable position. ) read more

Staff is always friendly! The location is great and parking is super easy! My favorite flavor is Jamoca Almond Fudge! I have purchased several icecream cakes here and they are delicious! The shakes are great and filling! There is lots if seating indoors aswell as outdoors! The place can get a little messy during after school hours as its close to a few High Schools. read more

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I never notice a Baskin Robbins next to Trader's Joe. I was impress I discover this location while I was walking to Citi Bank. Thank goodness I came to this location. I was greeted right away when I enter. The woman who help me out was GREAT! This is the place to come inside and see friendly faces =) read more

This place is losing a lot of business and money over something pretty trivial at this point. I guess that's a hill they're willing to die on, so be it and go to the Baskins in Todos Santos. read more

This is what was delivered to me. One of the items in my order, they didn't have, so they replaced it with something else without asking. The lady on the phone was very rude. Would not recommend. read more

Baskin-Robbins - Banana split - Ice Cream & Frozen Yogurt Near Me - Concord, California

I went to pick up a birthday pie and wanted to get a scoop of ice cream as well, they definitely have ice cream available but you can only look at a list of the options, you can no longer see all the different flavors..which is fine but personally I like to see all the ice cream. The staff were nice and had the order ready as soon as I got there. He even gave me a happy birthday topper! Pictured below is the OREO ice cream pie with a brownie crust. They also have other flavor pies too, such as Reese's peanut butter cups or cookie dough! Definitely a nice little birthday treat that I would recommend anyone purchase for a special or occasion or just because. And just an FYI, parking can be a little difficult to find but it's next to a park and other restaurants so taking a small walk to get to baskin wouldn't be too bad! read more

Baskin-Robbins - Oreo ice cream pie - Ice Cream & Frozen Yogurt Near Me - Concord, California

Delicious!!! Asked the guy how the mango ice cream was and I took his recommendation and it's so good! Our milkshakes so tasty and refreshing. Thank you for the best tasting recommendation read more

Baskin-Robbins - Mango ice cream Almond fudge ice cream Very Strawberry and chocolate peanut butter milkshake - Ice Cream & Frozen Yogurt Near Me - Concord, California

Never will go here again. Tried to get ice ream for my kids tonight and the girl with the pink hair informed me that even though mask mandates are over that we all needed masks. She said "were still doing it here". I said Ill spend my money somewhere else that is lined up with rhe current recommendations...of no mask. This BR is too woke for me. read more

Came on NYE, sign on door says they close at 8:30 for NYE hours. Employees locked the door by 8pm and when I knocked they said they decided to close at 8pm. REALKY?? Unbelievable. read more

This location truly has some of the nicest employees working here. They're always so helpful and they keep the short Lines Moving quickly and everyone happy. I love their staff!! And of course their ice cream ! read more

The ice cream and the service here were great, the employee alex was really helpful and was really great guy to talk to. I'd say this place is highly recommended. read more

Worst customer service of all time. Ordered a milk shake for TEN DOLLARS and it didn't even fill the cup. I asked about it and the MANAGER, instead of adding some ice cream and making it right, the manager offered to add milk "so the cup would look full." Those were her words. What a rip off. Zero integrity. And honestly, what's it to her to just do the right thing? Not to mention I also got a hand packed quart of ice cream of a limited edition flavor and there was a giant air pocket in the bottom so I got ripped off twice. Guess this is how they make extra money, by stealing by omission. read more

they made it wrong. i ordered an oreo sundae and they put caramel which shouldnt be in here?? plus the ice cream is warm...not worth the $10 read more

Baskin-Robbins - wrong item sent - Ice Cream & Frozen Yogurt Near Me - Concord, California

Ice cream is great so I am reviewing it. I love baskin ribbons. So delicious peanut butter choc

Friendly and clean ice cream store next to Trader Joe's. Six small tables inside and three more outside, which is enough space except at peak times in the summer. Lots of classic ice creams and unusual flavor combinations, plus milk shakes, sundaes and other desserts. They have a big selection of ice cream cakes, which can also be made to order. It's more expensive, with less interesting flavors, than Guanatos down Treat Road at the Countrywood Plaza, but it's not as pricey as most of the ice cream parlors in Walnut Creek. read more

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I usually come to this Baskin-Robbins, about twice a week. Every time I come, I am picking up my son from high school, usually around 3:30 PM. When I go into this location, there is only usually one or two people in there at that time. I do notice usually about 2 to 3 employees behind the counter that are all women. I cannot believe around that time of day, when it should be busy with kids getting out of school, that they are so slow. It seems like they move in slow motion, not really concerned how long people wait. Standing there watching is very frustrating. It seems like a lot of the time they're just wasting time doing something frivolous, just so that they don't have to help anyone. I hope anyone of the three are not a manager, because someone needs to watch them perform. It seems like it's bad for business that they don't sell ice cream as quickly as they should. read more

This particular location is in a busy intersection located near Traders Joe's. The staff here is always very friendly and lets you get your sample on. I am always in and out quickly. I wish they offered more coupons, their receipts allow you $1 off but they do expire rather quickly. This is a good place to treat your self to something sweet on a nice day. I took a star off because trying to get out of this place is a nightmare, cars drive very fast and do not pay attention. read more

Baskin-Robbins - Cookies - Ice Cream & Frozen Yogurt Near Me - Concord, California

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Parked right in front of the store @ 9:45 pm . Doors were closed, called to see why as I saw workers inside--Was told they closed at 9:30 pm . Website says they are open until 10:00 pm everyday. What gives??? Been here before during the day...customer service sucks in general. Run by high school kids., ice cream is great! Customer service though needs work! read more

Bad ice cream, i didnt like the flavor it at all, they are soggy and melted and i didnt like the flavors :(

There's nothing wrong with Baskin Robbins; we're just lucky we have plenty of spectacular independent ice cream shops here in the bay. This place is clean, the service is fine, and most importantly, they have plenty of flavors! I love sampling the flavors here. It's almost hard to pick your favorite. The best thing about Baskin Robbins is the free ice cream scoop coupon they email you for your birthday! I've been a birthday club member ever since I was little! read more

Mixed flavors in a medium malt. Delicious. Fast service in a clean store. I've been going to Baskin Robbins for over 50 years and they're always good. read more

This was the best ice cream when we were kids and I think it still is the best. We got an extra thick chocolate chip shake and it was extra thick! I got my usual. Coffee ice cream, my all time favorite read more

I am usually no fan of chains but Baskin-Robbins have decent ice cream in so many flavors and they have lovely monthly deal of 1 scoop for $1.99 at the end of the month! Who can beat that? If you are on the hunt for a decent ice cream and don't want to pay for gourmet ice cream downtown, Baskin-Robbins is always reliable. read more

We always get ice cream here. Last week when Mike tried to print our receipt, the register runs out of paper and when he printed the receiptt, no coupons whatsoever. Today, we again got ice cream and told him, he didn't give us the coupon last time and were told , he can't do about it. It's not our fault not to get the coupon, it's them not checking if the register has paper for printing the coupon read more

I scream, you scream. We all scream for Ice Cream!! I had a scoop of the Love Potion #31!! Deelish!! I'm not a big fan for dark chocolate or raspberries, but this flavor was surprisingly yummy!! The guy at the register was very friendly and patient with me! After my forth flavor sample, I finally chose that one. I guess it only comes around Valentines day, so I'll be back for another scoop sometime soon!! read more

Baskin-Robbins - Love Potion #31 - Ice Cream & Frozen Yogurt Near Me - Concord, California

Niki is a great worker, costumer service was fantastic. She was so nice and the best, deserves a raise!!!

There can be three people working and all three will ignore any customers that walk in. No one turns around when the door opens. Pretty much, customers are invisible which make wait times way too long for an ice cream. read more

This spot used to be a pretty good place to come, but ever since the change in ownership I feel like it's been pretty atrocious. Once I found out it's the same owner as the Clayton store, it all made sense. The owner seriously needs to get their priorities in check because they are running this establishment into the ground. I only like coming in at night because that seems to be the only time I get good service/friendly staff. Fingers crossed they can get their stuff together :( read more