Rob made my visit to Starbucks today a great experience! He was so friendly and welcoming when taking my order and made me feel truly valued as a customer. That kind of service deserves recognition. Thank you, Rob you made my day! read more

Employees need to talk less to their friends and making their drinks first and helping the ppl that were here first. Focus on doing your job and socializing after work read more

They have good customer service and the people are very friendly and respectful I love getting the caramel Frappuccino

This used to be my goto Starbucks but it's always so crowded and the service took a dip so I started visiting other options in the area. It's hard to give this location five stars if you've been to 1601 Mt Diablo down the way. Where the service at 1601 is bubbly, quick, and there's a ton of seating with the space feeling open - this location is much less friendly and is only slightly smaller than than 710 Bancroft, which is one of the smallest Starbucks I've ever been to. All in all, I've essentially stopped visiting this locale just because it's so crowded and the service is so lackluster. read more

Ample seating area inside, associates were nice, guests distanced from one another. Took 2 minutes for my drink which was great! Too watery for my taste but was yummy! read more

Starbucks - Coffee & Tea Near Me - Walnut Creek, California

Staff here is terrible. My 9-year old asked to use the restroom to wash her hands and was told it was for "customers only". My kid had manners, unlike the staff. So we waited in line and I purchased a bathroom code. Use some damn common sense Starbucks "Baristas"! If a child needs to use the restroom or wash their hands LET THEM! For F's sake My family has probably spent $100 + on Starbucks overpriced crap products this week. I'll take McDonald's over this. Stupid! read more

I don't even know where to start. Starbucks, you should be ashamed to have your logo on this location. The bathroom was an absolute biohazard. Toilet paper soaked in urine and strewn across the floor, human feces smeared on the tiles, and black mold creeping up the walls and baseboards like it's part of the design aesthetic. The smell? A stomach-turning cocktail of ammonia and rot so strong it could make a health inspector faint. This isn't just "a little dirty." This is filthy on a level that screams complete neglect and zero accountability. In a company that prides itself on "third place" culture, you've officially created the third world version. If this is how you maintain your facilities, I can't imagine what's happening behind the counter. Do better, Starbucks. You're not just serving coffee--you're serving your brand. And this location is a disgrace. read more

I was there a few weeks ago so things might have changed but the service there was so slow over the weekend. I asked for a tea and I saw the girl walk back to her coworker, talked for a couple of minutes before starting on my tea. Then my husband asked for ice for me. Same thing. Only they were talking for a good 5 minutes before scooping some ice. read more

I took my dad here for coffee and I got a dragonfruit drink. It is made with bits of dragonfruit and oat milk. Very refreshing. Servers were polite and enthusiastic. Definitely a nice place to relax and enjoy a drink. read more

Starbucks - Dragonfruit drink - Coffee & Tea Near Me - Walnut Creek, California

Drove off with the most bitter off-tasting cold brew I've ever had at a Starbucks, so disappointing. Will skip this store going forward, after paying over $5 for a simple cold brew. read more

Starbucks is everywhere and they're all pretty standard, but this gets full stars for service and quality. The chai and latte were hot and creamy, perfect for a cool day. The almond croissant was SO good, flaky on the outside but almost custardy on the inside. Have to order again! But the quality of service here was the best part. They diidn't rush us, and was super polite and patient. Due to the pandemic, they offer single serving add ins, so I asked for sugar packets and stirrer. Very easy process. Even though there was a steady stream of customers, the staff kept their good cheer. Plus the bathroom was clean. Everything I expect from Starbucks and more. read more

Starbucks - Almond Croissant - Coffee & Tea Near Me - Walnut Creek, California

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One of the better Starbucks in the area. Always seems to be a lot of people inside but I've never not had good service. One time I had a couple bags my wife accidentally bought of beaned coffee we needed grounded and they took them right away and took care of it, even though there was a lot of people in the store. I won't forget that. Very nice people here and I will always support them. read more

Shout out to Joe and Alana for really excellent customer service, and taking pride in their work. If I have to go to Starbucks I definitely go to this one, customer service is super!! read more

This is my free Chai hot latte, since I always use my app, beautiful clean site, great staff, I was greeted and I placed my order, they said surprise you get a free drink, staff was efficient, friendly and fast. I walked over they already had my drink ready, they have a beautiful collection of mugs, cups and tumblers. The bathrooms were so clean but really love this staff they are super cool!!! read more

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Starbucks here is a modern version of the olde Starbucks. a few tables outside. basically they are "the same" though there are subltle changes. brew: Guatamelean Casi Cielo Antiqua (med. roast, s.2.25) -not dark roast as erroneously stated. -tasted smooth, no lemony nor cocoa velvety notes per reviews on webpage. *unsure if mistaste due to brewing mishap or beans being past seasonal peak. drips: -casi cielo translates to "almost heaven" in spanish -Guatamala is reputed to be the best place for grow coffee beans per it's rich volcanic soils read more

I've been to a few Starbucks in WC. There is one that is on the way to the BART station, and I'd sit inside while waiting for my departure. It's a usual Starbucks, polite and efficient staff. They're typically quick with service, and that's what marks them as different from Starbucks in other locations. It makes sense as it's a commuter Starbucks. read more

I've been to this Starbucks a couple of times throughout the years whenever I go shopping at Broadway Plaza in Walnut Creek. This Starbucks is located across from Tomatina. They used to have another one where the Apple Store is now, but they moved that Starbucks near the Macy's. It's a pretty standard Starbucks, I'd say this has less of a line compared to the one near Macy's since a lot of the shoppers go there for a pick-me-up. I came here with my Aunt over the weekend for some drinks and to chill before I had a flight back home to SD. They have several tables here for studying or relaxing. Their bathroom doors have the code displayed which is really convenient. read more

Typical Starbucks branch. Indoor & outdoor seating. Quick coffee orders. Helpful staff. Place could do a bit of picking up or tidying up. read more

Starbucks - Coffee & Tea Near Me - Walnut Creek, California

I want to recognize the Manager, Damon and the Baristas Jamie, Arvind, and Max for their exceptional customer service! They are all professional, friendly, know your name and the drinks are always delicious! Thank you! We love coming to your store :) read more

I go to Starbucks all the time, and this is my favorite spot when I come around the area. I love how clean and social distanced it is especially around this time. Every employee wears mask and seems clean from what I see. My favorite barista has to be sofia, she is the nicest and super helpful! I'm a very picky coffee drinker. I don't like bitter coffees yet I also don't like too sweet either. She recommend me Irish cream cold brew and it was the perfect sweet! She also recommended me to do an extra foam for any drink with foam, if I don't like the bitterness in the coffee and I been doing that since! Thanks sofia! read more

love starbucks , the cold brew is my fav esp the pistachio one. love a good spinach wrap, or pesto chicken sandwich.

Shout out to Diego and Jamie for great service. Excellent customer experience. Thank you!

I like the staff at this Starbucks but the drinks are either off or spot on. I always order the same thing and sometimes I think "Wow! Best Chai Latte ever!" or "What am I drinking?" I think they can use a little brushing up on the recipes. One the other hand, I think they are always nice, polite, courteous and attentive. More than once, I have been in a long line and the cashier has looked me in the eye, even though I was a few people back and smiled. They usually acknowledge that you are there. Once at the counter, they always apologize for the wait and then take your order. I appreciate that bit of common courtesy... it makes drinking "meh" drinks fine. read more

Starbucks - Pickup area. - Coffee & Tea Near Me - Walnut Creek, California

Located in the heart of Walnut Creek's downtown area, this Starbucks, at the corner of Main and Duncan, is a busy, bustling coffee shop. We were lucky to only have two people ahead of us when we stopped by recently on a Monday mid-afternoon, but the line was soon out the door. We barely found a place to sit, even though there is a fair amount of inside seating (I counted seven tables and 30+ seats, including one long, 10 seat table). Nice window tables/counters (if you can get them) look out on the downtown area. Outdoor seating is available as well. A wide variety of customers were enjoying their coffee, including an unfortunate person being interviewed by a well-dressed business type in the middle of this noisy Starbucks. Our two orders, a tall white chocolate mocha latte, and a short cinnamon dolce latte, were well-made and delicious. Service was friendly and relatively quick. Bonus: this Starbucks location features a Clover machine for custom brewed coffee made from specialty roasts. This option is only available in select Starbucks locations. Parking is the biggest negative here, as is the case with most downtown Walnut Creek businesses. This place is perfect if you are already downtown, but the hassle factor is such that I can't imagine a scenario where I would stop by here otherwise. read more

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I have been to this Starbuck the last two Fridays with a mobile order and it has taken 40 minutes to receive my drinks. I got my pastry, but had to wait for drinks. This is ridiculous. I will not return to this location. read more

Just got my fix late today. Don't know what I'll do without Starbucks. Praise the lord!!!

Friendly and fast service is great, but only when your order is made properly. I go to this Starbucks because it is the closest one to where I work, but they get my order wrong just a little too often. I've gotten a cookie when I asked for a brownie, a tall when I've ordered a grande, and almond milk when I've ordered oat milk. It's not horrible and I haven't been upset enough to send anything back, but it's not quite right. read more

Servers seemed friendly but big negative is no inside dining. They have some dining outside but if it's cold or too hot outside it doesn't work. The one star rating is the result of no place to eat inside. There are other choices around I would recommend you go there instead. read more

If I could give zero I would. We waited for our drinks for 20 minutes and the customer service was incredibly slow.

I went back to this location for my New Year's Eve drink -- this time for a Tall Hot Chocolate, which was nicely prepared by Molly : ) This is one of only three locations in the area that is open on NYE until 9:00 p.m. (or later). For a holiday evening, it was half full of customers relaxing and enjoying their beverages. Service was swift since there was no line and it was a few hours before close : ) Parking is easy to find in this location since there is an adjacent garage on Duncan Street, as well as metered street parking. read more

Can't believe all the hate. I wish I had more to write but I order ahead on the app and whatever amount of minutes it days till ready, usually 7-10, and it's dead on. I like it read more

I used to have these drinks at the Concord branch and they were delicious. but I'm really disappointed with the glasses of water here. bad! no taste - it's like dishwashing liquid. The bartenders here are terrible. You guys look at the glass of water it doesn't look good to say anything delicious read more

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I feel like my love affair with Starbucks has finally returned. I mean, for a while I really was anti-Starbucks because I really dislike most of their coffee offerings. Either too sweet, too artificial, too ... foamy, too latte-y, too ... everything was *too*. Ever since I competed in NPC, and could only drink black coffee, I have rediscovered my love for their pike place roast. Sometimes a medium black coffee (stop asking me if I want room! ...) is just what a girl needs! Plus a nice clean bathroom and a well A/C'd joint of course. Big fan, and love that it was conveniently around the corner from CREAM. read more

So slow. 20 minutes to wait for a mobile order? Several other people were annoyed, too, so there was quite a backlog of orders that they clearly weren't handling. read more

Staff is always friendly and very upbeat noting like walking into a place where ppl actually enjoy their job! Always have my order ready to go and if there were any issues they corrected it on the spot with lots of love read more

This is as good as a Starbuck's is going to get! Let me start off by saying I'm not a fan of Starbucks coffee at all! They over-roast(burn) their beans, giving it a overwhelming bitter and tart taste. Since they introduced their breakfast sandwiches, I find myself settling for their coffee in my quest for a good sausage or bacon breakfast sandwich. The cheese danish is also one of my favorite snacks, and when I'm feeling like a fat ass, I get both! Parking does suck, but I work around the corner so I always walk. They do a great job keeping the store clean and the cream/sugar bar is always fully stocked. read more

Starbucks - Coffee & Tea Near Me - Walnut Creek, California

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Thought I'd try the new Cinnamon Shortbread this morning - unfortunately there is practically no one here, and I've been waiting 10 minutes (after a rather challenging experience simply placing my order). Why there are only two people here at 7:30 on a Work day morning is beyond me. Go to another location unless you have a good 20 minutes to hang out waiting for your one drink. I'd hate to think you ALWAYS have to order online, but maybe technology is the best way to go. read more

Starbucks - Coffee & Tea Near Me - Walnut Creek, California

Whoever is running this store is the definition of an idiot. 2 employees working at busy times? The way these employees are treated by customers due to the complete lack of management is unacceptable. 1 or 2 more people would help the employee experience and the customer experience. I have to give it to the supervisor working as hard as she can it's appreciated but you will lose a good employees for the lack of leadership in that store. read more

I give them 2 stars because everyone has a bad day (saved from 1 star), but yesterday they got the get a clue award! Mind you, if you want to spend $5 for coffee and snack in this part of Walnut Creek you have about 6 doors to choose from inside a 3 block square area. Crazy! At 4pm on Saturday I was surprised to see long lines at my first and second choices. There were probably 8-10 drinks ahead of me at the time I got in line. Probably 15 minutes from the time I got in line, to the time I recieved my drink. Not bad, not good. I ordered a dbl tall, wet cappuccino. Normally a Pete's 'black' coffee guy in the morning. Unfortunately, the 'wet' turned into 'whip'. No worries, quick re-deaux. This time the 'wet' turned into a tall latte, probably not a dbl, with a bit of foam on top. Short of it being a scene from the movie "LA Story", this really was just about the 'fix' ... foam...wet...dry...it's just a delivery mechanism. I will say that when your selling $3 - $4 - or $5 coffee(s) you need to get it right. It's just too embarrassing for the customer to even say anything when they can't get it right the second time. One of the best I've had recently was a cup of "Dunkin Doughnuts" at an airport while waiting for the trip home. Nothing fancy about it, just good, fresh, hot, coffee. read more

They can never get an order correct! I work in the area and order basically 5 days out the week. And they mess up almost every single time! Super annoying. Oh not to mention it's a Mobile order, so it's not like there was a miss communication. read more