Was in walnut creek today and hadn't had breakfast so dunkin itbis,always been a fan haven't had in probably 5 years and yeah still good. I had 3 the chocolate chocolate cake,jelly filled and a Boston creme my 3 favorite form there and they didn't disappoint not the best donuts but always good. read more

I'm pretty new to Dunkin's coffee and decided to give their Original Blend Iced Coffee a try. I ordered through the app, and upon arrival, I only had to wait a few minutes, which makes this location a great and convenient option when you're in need of a quick coffee fix. The woman who brought out my drink had the biggest, warmest smile, and her friendly service is honestly the main reason this review is higher than it probably would've been otherwise. Unfortunately, the coffee itself fell a little short. It tasted very diluted and watered down, especially considering I had just received it and didn't have to wait long enough for the ice to melt significantly. With all that being said, I'd love to come back and try one of their espresso or cold brew-based drinks--maybe the iced coffee just isn't my favorite! read more

Dunkin' - medium Original Blend Iced Coffee with a pump of butter pecan swirl! - Donuts Near Me - Walnut Creek, California

I visited this location around 11:40 AM and ordered a plain bagel with cream cheese for my child. Later, my child refused to eat it and said it tasted bad. When I checked it myself, the bagel was burnt almost completely black on one side -- to the point it looked like charcoal and tasted bitter. Honestly, it was hard to believe someone could serve it without noticing how badly burned it was. It felt very careless and disappointing, especially since this was food meant for a child. I understand mistakes happen, but this should never have been handed to a customer in that condition. I hope management pays closer attention to food quality and staff preparation standards. ZeRO stars read more

Dunkin' - Bagel with Cream Cheese Spread - Donuts Near Me - Walnut Creek, California

Great customer service We always get the brown sugar shaken esp. we never leave dissatisfied. The employees always about and beyond my coffee always taste yummy. Thank you read more

Dunkin' - Donuts Near Me - Walnut Creek, California

Let's face it - the donuts here are beyond mediocre. In fact I'd wager even Safeway makes better donuts. Unfortunately the selection is also mediocre. They don't offer my favorite / glazed maple old fashioned. The regular glazed is the second most pathetic here. The powdered jelly is probably your best bet. The only thing good I can say is that the girls who work here are uniformly nice. But I will not miss the $7/mo Amex credit when it ends. read more

This Dunkin' is a solid, dependable breakfast and coffee spot in Walnut Creek. It's not a boutique café, but if you just want a quick coffee, a donut, or a breakfast sandwich and don't mind the occasional parking hassle, it's a very good pick. Supporting this location helps maintain a convenient local option -- especially for busy mornings or quick errands. read more

Dunkin' - Dozen Donuts - Donuts Near Me - Walnut Creek, California

Loved this place first dunkin experience the workers were nice. And the prices omg the variety of food. Insane so cute in the store very vibrant love the color way. Hopefully the workers get paid well Seemed pretty popular an busy:) but still quick service ! I would even offer a tip option on the screen bc the prices are so good it makes people want to tip :) read more

I have to agree that a mom and pop donut shop will have better donuts. That said, I've been here a few times and the coffee is pretty good and they seem friendly here. It's more of a takeout place as there is literally only maybe 5 seats in this place. read more

My daughter and I stopped by Dunkin' Donuts in Walnut Creek and had a pretty good experience overall. I grabbed an iced coffee with almond milk for myself, which was just what I needed, and my daughter absolutely loved her mango lemonade. She called it "fantastic," and I'd have to agree. The service was efficient, and my order was ready super fast, but I wouldn't say customer service is their strong suit. It felt a little limited. That said, speed can sometimes make up for that, and it certainly did here. I'd love to explore Dunkin' more often, but this location is out of the way for me, and unfortunately, I don't have one nearby. Still, it's a solid option if you're in the area and need a quick, tasty pick-me-up. read more

I came here the other day and there was like 2 workers which I understand it can be a lot but the place was empty and I was waiting for a cashier to come ring me up because I couldn't order through the kiosk because they don't have the options that I want on there. I was literally waiting for like 10 minutes and the Hispanic employee was just walking by me over and over again, probably like 5 times back and forth and it took until my friend to say something to the nice young lady making online orders that I needed my order taken.. honestly so annoying because clearly I'm standing here waiting and he just looked at me and every time I was gonna speak up he walked away, he was carrying a roll of trash bags so he seemed busy but it took the girl not even 2 minutes to ring me up for my drink. The service is pretty trashy. The lady was nice and didn't give me a weird look or anything she seemed busier than the guy so that was very inconsiderate of him. Probably won't be returning, I'll stick to my Dutch bros and Starbucks. read more

I had morning appointment at KAISER like a 4 minute walk here. I DoorDash & chose pickup option. Next door to some mom & pop ethnic restaurants Thai & Persian, liquors store ,tiny Indian market and Jersey mikes which used to be Casper's Hot dogs. The ladies who work here are in top of everything most orders are picked up. There is a mobile order the Dunkin app table where the orders are set and a separate door dash counter were to pick up . Not much room to sit inside but plenty of outside table with umbrellas. They staple your order with a large plastic bag and put your drinks in a cup holder so be careful your drink is inside . I love their food menu and choice of breads. Lot of options here for breakfast , friendly service and across from Broadway plaza and Whole Foods. Can't beat the location and opening time of 5 am. They deliver too. There are other locations in concord and Pittsburg. Prices are ok. read more

Not a very good experience. Employees should get food safety training or refresher courses and also be more conscientious about overcharging customers. The store does not appear to be well managed. I was there 7/6 (Sunday) around 6:45pm. Manager or owner can look up who was working that shift and reviewing the cash register record. The sales woman that helped me had just finished changing the garbage can liner. Without washing her hands (!), she put on one glove to help me. I ordered 10 munchkins and one glazed donut with sprinkles. Not a complicated order. Total charge was over $8, I thought that was a lot, and checked my receipt. The price of donuts was not posted anywhere, I had to asked a different sales woman that was now standing close to the counter. One donut, with some variety exception, is $2.19 each. Then we realized, I was charged for 2, not 1 donuts. The original sales person came up to us with a serious look and asked if there was a problem. I was refunded the money. However, never once did she acknowledge her mistake and/or apologized for overcharging. read more

Literally waited forever for 2 drinks. I saw an employee leave my drink in the expresso machine for 5 full minutes, while he started working on other people's drinks who ordered after me. read more

Where's the jelly?!?!? Plus the super confusing conditions of what can be redeemed with points; Bagel and bites but can't redeem egg bites?!?!?! Yeah, this is one doughnut joint that tastes more sour than sweet read more

Dunkin' - Thought jelly doughnut would have more than 10% jelly?!?!? - Donuts Near Me - Walnut Creek, California

Definitely had to stop by since I was in this particular area today and get their signature iced pumpkin spice latte, it's my go to during spooky season. Definitely worth the try if you're a big pumpkin spice lover like I am :) read more

Dunkin' - Signature iced pumpkin spice latte if course:) - Donuts Near Me - Walnut Creek, California

The 5 stars are for the yummy donuts and all employees wearing masks. We got there on the late side, around 6pm and maybe because of the late arrival, we didn't get any that really wowed us. The Bavarian cream filled was the best of the lot but the rest were just okay. Does anybody know if they actually make the donuts on site?? Or are they trucked in from elsewhere?? This location is fine for Dunkin' Donuts but can't hold a candle to some local donut shops. Our favorites are Johnny's Donuts in Lafayette and Chick's in Concord. read more

Dunkin' - Half dozen, mostly eaten! - Donuts Near Me - Walnut Creek, California

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Good donuts, good cold brew coffee and espresso drinks, and good service. It's nice to stop by once in a while to pick up half a dozen donuts to share or to pick up a beverage. Sadly, their selection of donuts seems to have been reduced, so I can't get some of my past favorites now. They also have designated certain donuts as seasonal, so you can only get them during a short time period. However, the ones that they do have are a tasty treat : ) *Note: Make sure to use your Dunkin' app to get all of your promos! read more

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They may not be the most perfect franchise that sells the donuts and coffee drinks that are both beloved and maligned by fans around the world, but this location of Dunkin' as it is now called must be celebrated because it is the first to open in the Bay Area in almost twenty years ago when this location replaced a former Taco Bell location almost five years ago. Located in the San Miguel Shopping Center on the corner of Newell Avenue and South Broadway, this Dunkin' has the perfect location for those of you who want to grab something to drink or a small sweet bite to eat while one goes shopping in the outdoor Broadway Plaza located just right across the street. I remember when this location first opened, there were lines around the block just to get in and order with loyal customers thinking that they had to be one of the first to get their deep fried treats, perhaps not realizing they would still be around five years later. But knowing that this location is still here and thriving is the only incentive that I need to either walk over to this location once I park inside the massive parking garage at the Broadway Plaza or simply drive over and park in the parking lot of the San Miguel Center to get my sweet tooth satiated. Every time I go to Dunkin', I get one of two drinks, their Frozen Chocolate or a Coolatta (anyone else seeing a theme here?). I have to admit I come for these drinks because I am desperate need for a refresher and Dunkin has some of the best in Walnut Creek without the massive lines that stores in Broadway Plaza are known for. Can you imagine if they had a location in the Plaza? The lines would be lengthy! Thankfully this location is perfect just where it is as I feel little guilt in walking there for my calorie-inducing drink, not to mention nosh on a little crème or jelly filled donut and I am out the door either to walk off my little snack or drive off home which is quite the journey either way. Although the frozen drinks at Dunkin' could be considered a little sweet a find the frozen chocolate the perfect combination of chocolate mix and ice and is the perfect sip on a sunny weekend afternoon. Apparently they have different flavor swirls to accompany your drink (at least that's what it says online) but I wasn't asked by the cashier for my options, so I suppose I just had original on this day, which was fine as the sweetness can carry one a long way! The donuts at Dunkin' putting it mildly are traditional, as there's nothing truly special about them that you wouldn't necessarily find anything worse at your local donut shop. Perhaps their one true saving grace is that they remain very affordable as their crème and jelly filled donuts are no more that a little over one dollar, which in this day and age is remarkable. And although both their powder sugar jelly and their chocolate covered Boston Crème are both satisfactory, the latter is the better of the two. And my drink, even for a large cost roughly a little over three dollars, which was half the price of a similar drink at say Starbucks, granted with less coffee. The reason that Dunkin' has dropped the Donuts from its title, but not according to the sign at this first Bay Area location, is because they want to emphasize that they serve hot breakfast sandwiches, bagels and muffins, on top of their signature donuts. I personally think that's a mistake as Dunkin's identity goes hand and hand with coffee and donuts. When this location first opened in 2015, their goal was to make this location one of many in the Bay Area, but as of present, that goal hasn't panned out just quite yet as I can still count out the number of local Dunkin' locations on maybe two hands, which is unfortunate as Starbucks and Peet's and not to mention Krispy Kreme have all been fading quite recently, which has allowed a number of local and new coffee chains to thrive in the region. That's fine with me as options always pique my interest when it comes to blended coffee drinks and donuts and at Dunkin' in Walnut Creek they have some of the most reliable and affordable in the business! read more

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Coffee-always good Donuts-just ok Service-so so This place is near me so I have been here a few times for a quick breakfast pick up. The cashiers usually seem new or confused even when I ask for something on their menu to order and they are not familiar with it even when I just pointed out exactly what I want to order. Coffee is always good here though, so I'd come just for that. read more

My experience was quick, but safe! This is the closest Dunkin' to us and I'm grateful we have one somewhat close! You really can't go wrong with any coffee & and you never bet the price! 10/10 for great service. read more

Dunkin' - Donuts Near Me - Walnut Creek, California

Excellent service from Arnold ! Super friendly and helpful . I I am one of those customers that always have a lot of questions and he was super cool about it and answered all of my questions with no problem he was very detailed and very attentive with me and taking my order it's so nice to have people at work that are in good moods and giving great service Very helpful I will definitely return The store was very clean and employees seemed to all have things to do , they are def running a good ship over here Thanks again :-) read more

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Review #164 - 2020 We showed at around 11:15 AM and decided to just do a mobile order from the car since the line out front was pretty long. I gave them half an hour to complete our order before walking inside & we were told that they were still waiting on the rest of our food item so it would be another five minutes or so. By 11:50 AM, I decided to just ask if it was ok to grab our drinks first since they looked melted down & the girls were getting antsy & thirsty. A guy comes out to inform me that my breakfast sandwiches were still not ready yet because the croissants had just come out of the oven & it was too hot to make at that very moment. He asked me if I'd be ok with getting them with English muffins instead. I asked him how much longer it would take if I wanted to wait for the croissants and he rudely replied, "I don't know!" He then proceeds back into the kitchen to announce that I wanted to wait until the croissants were ready, as if he was disappointed that I wouldn't just take the English muffins and leave. Finally, at 11:59 AM, someone shows me my bag signaling that my order was ready. When I took a bite of my sandwich, it was barely warm so I have no idea what they were complaining about the croissants being hot out of the oven. My niece got an order of the plain stuffed mini bagels and the everything stuffed mini bagels and she said they were pretty good. There are way too many choices when it comes to doughnuts and breakfast sandwiches, so hiring employees with an attitude problem is not cool especially during COVID-19 when most businesses are closing down left & right! read more

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This is the closest DD to us, and whenever we have a T-Mobile perk, I head here to get our treats. Service is always quick and parking is not too difficult. I saw they put out some free treats for delivery drivers, which is nice! read more

Dunkin' - A little perk for some! - Donuts Near Me - Walnut Creek, California

I just left the store but cannot wait till I get home to write a review. I'm not exaggerating when I say that was some of the best customer service I've ever experienced. The staff happily answered any questions I had (didn't make me feel like a bother at all), were genuinely so friendly, and quick to fulfill orders. Seeing as it's Mother's Day I didn't expect a wide variety of donuts around 3pm, but surprisingly they still had a good selection. The employee helping us order, a younger lady with long dark hair, was so patient and even threw in a freebie for us. I don't even live in WC but I'd make the drive for the service alone! read more

Going to keep this review short & sweet (ha- get it)! To put it simply, I definitely don't live in this area, but my sister, her husband and their three kids do. But the great thing about GrubHub is that you can send donuts to other people to make them smile, even if you don't live there! Yesterday, I decided to put a smile on my sister's family's faces and send them some sweet treats, especially during this crazy time. It was super easy to do. I updated the address in GrubHub to find some donuts that were close to them. Dunkin' popped up and I thought, I love me some Dunkin'. I put in an order of a dozen donuts and two coffees (one for my sister and one for my brother-in-law). This location was great and delivered everything in a timely manner. The driver even reached out to me, and I let her know that I didn't actually live at the residence, but to please leave at the door for contact-less delivery. My sister's family loved the donuts and said they were absolutely delicious. She even called and told me the coffee was still hot. I loved that I was able to pay it forward to them! Thanks so much for making it easy, Dunkin'! read more

A perfectly adequate donut if you're in a rush. Unfortunately the competition is stiff in this area and I will go to Allstar or Johnny's in a heartbeat over the food here. I got a crueler, which I was pleasantly surprised they had, and it was fine. Not too sweet and light; just a little doughy. My mom got a sugar raised and her rating was "ok." I got some of the snacking bacon and it tastes as advertised, it's that really thin microwaveable bacon so the texture could have used some work. I also got the ham and cheese stuffer and that was def the highlight. Good cheesy crunch on top. The main problem was my "surprise me" donut. It seemed like just a regular glazed on inspection. I guess the surprise was that it tasted INCREDIBLY underbaked. Hopefully my surprise doesn't turn into surprise food poisoning. All in all I get why people come here; I'm just probably not going to be one of the . The staff was very friendly and attentive though so great job there. read more

I am a regular at another Duncan 2 or 3 times a week. Leaving this review because I have a good frame of reference . This store is horrible. I use the app to order, placed an order when in the parking lot. Entered the store and there were sim People there . Not one employee even looked at me walking in or standing at the pickup area for 10 minutes. Not that not a single employer greeted anyone or even had a smile on their face. No electronic board with order info . The drinks and food were being made and placed on a pickup countertop . No names were called ... just every other customer looking and touching the items. Then the items were moved to a back counter pickup , some names , drink order or numbers were called. I did find my order that best been placed directly in the back counter, not called out. 1 coffee & a donut My dog was with me and leashed to the outside table. I asked for a pup cup. That received a grimace and a blank stare. Asked again . The reply was @we charge for those" . I asked where on the app a pup cup was listed do I good add to my order. Begrudgingly I was Ingrid I would get a pup cup but next time I'll be charged. ‽ How? How much? So what I learnt is not all Duncans are the same and that my local regular store are rockstars! Always friendly , always a smile , a hello & a thank you ... none of those at this store . Or apparently even a pup cup without some "challenge" read more

Typical Dunkin. Decent doughnuts and coffee. But they are TERRIBLE at paying attention to their Curbside Pick Up! I consistently sit there longer than 10 minutes and I order well in advance. read more

I have not been to a Dunkin Donuts in a super long time. To be honest, I forgot all about them... Shame on me! I needed to pick up a dozen donuts ASAP and when I Yelped for the nearest donut shop near me, this location popped up! Parking was easy as this Dunkin Donuts is located inside a plaza with their own private parking lot. Service was friendly, helpful and fast. I was in and out within 5 minutes or so. I appreciate the wide variety of flavors offered. The quality of the donuts, however, were a hit or miss. Some of the donuts were fresh and tasty, others were dry and too dense for my personal preference. All in all, great customer service, clean shop, and good donuts and drinks considering the price range. I can't say I will be visitng here frequently, but will definitely keep this place in mind the next time I need to get donuts. read more

Dunkin' - Donuts Near Me - Walnut Creek, California

I just moved within walking distance of this location and have never tried Dunkin before. Looks like I never will. Downloaded the app, placed the order, walked to pick it up well after it should have been ready and it wasn't there. I waited a few more minutes, checked my bank account, $8.05 had been deducted, so I went in to confirm that the store had actually received my order since the app hadn't updated past the screen where I selected to "place order". Having worked customer service for 20 years, I was absolutely taken aback by the nonchalance of the staff in there. There was no pivoting to help, nobody offered to fulfill my order, there was no solution offered other than for me to call the customer service number. This is after I told the women I was speaking to that I was a first timer... I could have been a customer for life - or at least as long as my lease. I got home and called customer service and the first time the call connected, I was hung up on - all I said was my name, click! The second time I spoke to a nice gentleman who told me he couldn't help me and that someone else would be reaching out to me about a refund (of $8) in 2-3 days. I dunno, guys. Seems like the easiest thing to do would have been to fulfill the order instead of making all these hoops for everyone else. I feel like this would have been the solution literally anywhere else. Especially as I'm showing you the charge posted from my bank account. I hope this is a learning experience in customer service for your location. read more

Great brewed coffee. Large selection of donuts. Very good customer service. Much better now after the hype died down. read more

INFLATION really hitting this Dunkin' HARD AF. I asked for 'less ice' the cup is half ice basically... and the grilled cheese is GETTING SMALLER AND SMALLER every time, unless we were just given the end pieces.... The employees here seem to struggle with understanding what the customers' are ordering. If you decide to go here just make sure to order SLLOOOWLY, so you can get what you want. Just saying:) read more

Dunkin' - Grilled Cheese - Donuts Near Me - Walnut Creek, California

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If I left my wife to write this yelp review she would be giving Dunkin Donuts five stars. She has a weird obsession for this donut shop that is so popular in the east coast. It's like her obsession with reality tv shows, I don't understand that either. But we finally got the opportunity to try them out for the first time a few weeks ago. The donut shop is of course nice inside. It new, they have quite an extensive menu of food to choose from, and wifi with a decent sized dining area, which isn't typical for a donut shop. So even if a person wasn't interested in having a donut they can order breakfast or a croissant sandwich with a latte. My wife and I however stuck with the donuts. We ordered a half dozen which came out to $6.59, so a little over a buck each. They have more flavors than a regular shop with flavors like blueberry or coconut. We ordered those two flavors to try plus the regular glazed and chocolate. Dunkin Donuts have more substance and are almost cake-like, almost the total opposite of Krispy Kreme which is a good thing. The employees were friendly, everything is new and clean. I give them 3.5 or possibly 4 stars because it was a decent experience, but like I said my wife said it's 5, so you be the judge. read more

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My coworker recently brought me donuts from Dunkin Donuts in the Union City area to try for the first time and I was super underwhelmed; they were dry and was not what I expected. Although my first initial experience was not that great, I decided to stop by this location to give it a try and I have no regrets! This location had really nice workers, despite having a rude customer who was giving them problems about a FREE complimentary birthday item, and it was super clean. My sister and I shared some glazed donut holes and one vanilla sprinkle donut and they were both really good. I've always been a fan of Krispy Kreme, but Dunkin Donuts' donut holes are so much better! My only complaint is their display of donuts... They should have the display where it is easier for customers to look at instead of behind the cashier because it's a bit awkward. read more

Dunkin' - Vanilla sprinkle donut - Donuts Near Me - Walnut Creek, California

There aren't many Dunkin Donuts in the Bay Area, so I always make sure to make a trip here when I am in the East Bay. The line is always short when I am here, and I receive my order pretty quickly. There is plenty of parking in the parking lot. The employees are friendly, and overall, I have never had a terrible experience here. read more

Dunkin' - Short line - Donuts Near Me - Walnut Creek, California

Love is in the air, and it smells like coffee. * 1st Star is because, coffee ! Their coffee is truly the best. Try their energy boost (which is an espresso shot in coffee). BING, I'm awake! So much more affordable than your typical trendy coffee shop. * 2nd Star is for their egg white sandwich- this is me attempting to be healthy. They have a meat and waffle breakfast sandwiches that my husband says is amazing. * 3rd Star is because they bring it to your car! I'm still in my PJ's and slippers, I just need my coffee. Check out their app, you can pre-order and it will be ready for you when you get there. No more waiting in line. * 4th Star because it's a peanuts free restaurant!!!! We're anaphylactic to peanuts and avoid restaurants where cross contact is possible. Bonus points because it's a clean and friendly establishment. Always spotless inside despite the large number of kiddos who frequents this location. They will get a fifth star if they offer one more healthy option, something like yogurt parfait, salad, or oatmeal... I know it's a doughnut shop but I just wish there were one more healthy option. This place is so close to my house and convenient, one more healthy option away from me stopping here everyday. read more

My friend, Christine P, checks in all the time. I've never been to any locations, however I've been dreaming about a cinnamon roll for the longest time. A nice clean store and helpful staff. In fact, very courteous. Got my donut and a cup of black coffee. The coffee is delicious with a nice to-go top that withstood travels in my whip. The donut was fair. Really nothing special. I doubt I'd be back. read more

Come to Dunkin for coffee, not their donuts. I ordered a medium iced latte and there was a promo that made it only $2 - what a steal! The iced latte was delicious and strong, however, they did pack it with ice. Not sure if this was because it was discounted or if they're usually heavy handed with the ice, but still good! Donuts here are whatevs. I've found that most of the donuts from DD are dry and stale. After doing some research, it seems like most locations don't make them fresh and they're just defrosted the night before :/ read more

Donuts fresh and place looks clean. But restrooms have been roped off for over a year now "temporarily closed." A coffee place should have a bathroom for customers. Stop being lazy just because you don't want to stock and clean them; open your bathrooms for customers to use. read more

This place used to be good, now everyone doesn't care.I don't understand how my drink is missing a portion of it. I ordered an iced cappuccino rather than my normal latte and this is what I get. If you didn't know how to make a cappuccino, then ask? It's missing foam. Normally, I don't complain about shortages of a drink but I'm missing a whole ass portion of it. Order two large iced lattes and it's all ice. They finished their latte in a matter of minutes. I don't know what's going on here but you're better off going to a Starbucks or Peet's chain for coffee next time. read more

Dunkin' - So where's the rest of my drink? - Donuts Near Me - Walnut Creek, California