Let me start by saying, I'm from the East Coast. If you've been to the East Coast, then you know how awful DDs usually are, but it is your only choice most of the time. Anyway, I was heading into this with the usual expectation of Dunkin Donuts service, just slower because we are in CA and not only do people move at a snail's pace but everyone LOVES to wait in line. I knew the first few days it opened would be bad so I avoided it until Friday morning and passed by to see the line wrapped around the block. Not happening. Came back today at the same time and was pleased to not see a line outside or the parking lot full but then began to worry it would be closed for some reason. Nope! Wide open with just a few people in line. I waited 5 minutes until I got to the counter to eagerly order my large unsweetened coconut iced coffee (highly recommend). While I was there, what the heck, I'll grab a couple of donuts. I got the vanilla frosted with sprinkles and the Boston creme (they were the only racks that only had one left and I always feel more satisfied when I either get the very first freshest one or the very last haha-it's-mine one). I should have taken a picture but those suckers didn't stand a chance. I paid with my app which the guy behind the counter was super familiar with so it was a speedy transaction and proceeded to wait at the counter for maybe one minute before my coffee was ready. Considering the average time I wait at Starbucks is usually 10 minutes from through the door to out with beverage in hand, I'd say this took even less time even with 4 people in front of me. Total win. I'm not a huge doughnut person, but I'll eat them. The Boston creme had maybe a tablespoon of creme inside (maybe that's best for my thighs) and the frosted was a little dry. Regardless, I devoured them and enjoyed them. I mean, come on, it's a doughnut. I'm sure they will do some tweaking when they aren't busting out 10k a day and then everything will be great. The customer service is awesome, the staff is getting pummeled with experience so it will be a well oiled ship in no-time. I'm more than happy to come back, which I'll likely be doing every day (sans duel doughnuts). If I see a line out the door though, I'll keep on driving. Maybe I should change my review to say it's awful and that will keep the line nice and short =) read more

Dunkin' - =) - Donuts Near Me - Walnut Creek, California

I just have to add the manager here is super friendly. I often see him handing out free samples and interacting with patrons. I can't get enough of this place! read more

Dunkin' - Long line but worth it!! - Donuts Near Me - Walnut Creek, California

Good consistent donuts and friendly service! I can never make up my mind when I choose a donut flavor. I did try the pumpkin donut holes and they weren't very good. A bit dry/dense. But my chocolate old fashioned donut was delish. read more

Horrible place! The donuts are hard and not fresh AT ALL! Very dry! The workers at this specific DD are lazy and need more training! The cashiers are slow, and within an hour I'm still standing in line in the hot weather under the blazing sun. DON'T GO TO THIS DD! GO TO KRISPY KREME OR SOME OTHER PLACE! (Just face it. The donuts were made at night, and the next day the donuts are reheated and sold. Who would want 1 day old donuts?? Gross.) (I'm sure there are gonna be some butthurt fans who are gonna read this and be all angry with MY opinion with this store. But guess what, it's the truth, don't get scared over the truth.) read more

I started coming here for quick breakfasts on the weekends. Price is right. Hash browns are awesome. Breakfast sandwiches are as good or better than McDonald's or Burger King, and the staff is always super nice. In N Out is known for their pleasant people behind the counter, and this Dunkin is right up there with it. Thanks guys! read more

Pretty cool!!Great donuts. They even put the cream and sugar in your coffee for you. They even have on-the-go mobile orders. Wow! What more could you ask for. Besides great coffee and they do! read more

I love Dunkin Donuts. But their curbside pick up is lacking! I do this as I have twin infants so it is a pain to go inside as well as they fall asleep in the car. Each time it takes at least 7min until they bring my stuff out. People walk in and out quicker and they did not order ahead! Also got the pumpkin iced coffee today, it is HORRIBLE! read more

Good dougnuts though they don't have my favorite the butternut and choco butternut. The wait is fair for a newly openned store. One lady staff is so nice handing my orders to me. Only one concern I have and I bought the donuts yesterday. My wife was eating her favorite bavarian flavor and she finished it but no fillings at all. I tried another one and its empty. Some have fillings. read more

Dunkin' - Bought lots of em but some bavarians are empty. - Donuts Near Me - Walnut Creek, California

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DD is my fave. Back home (SoFla), I went TOO often & got the same thing each time, so I braved a 2 hour wait for my usual. I've actually been waiting for about a year when I heard the rumor of it opening, so a 2 hour wait was doable. Once inside, I realized why the wait was so long; although the staff was friendly, they seemed lost & inefficient, with no one in control. I placed my order of a 1/2 dozen donuts, some other eating goodies, & my sought after sweet iced tea that I die for. Donuts came quickly, the other food... not so quickly. The tea wasn't as sweet as I like it, but I asked for it to be sweetened a bit more & they did it with no problem. The donuts were perfection. Fluffy & the perfect doughiness. I thought I went to heaven. And once my tea was at the right sweetness, life was great! So happy they're in the bay! I'll be back! read more

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I have a friend who was born and raised in St. Louis and she swears by Dunkin' Donuts. Being born and raised in CA, I wanted to see what all of the hype was. So, I waited a few months for the crowds to die down and I went to DD this morning for the first time. I got there a little after 7am and I thought that there might be a line since it was Friday. Much to my surprise, there was only 2 people ahead of me. FYI, there was about 5-6 waiting after I left. I decided to get assorted donuts because I had no idea what was good or bad, or what were their most popular flavors. My friend from St. Louis loves the blueberry one. Luckily, they put one in each of the 3 boxes (3 dozen) that I ordered. After ordering, I walked out of there waiting about 4-5 minutes for them to box up the donuts. I started with a plain raised glazed donut. It was good. I had the blueberry cake glazed donut and it was good also. I then tried a lemon filled glazed donut and it was fine. I actually was surprised that the donuts were not a little warmer and fresher. They were a little dry but not "day old". I guess they mass produce so many donuts that the turnover is not great. Growing up on Allstar Donuts in WC, the donuts at DD are good, but not as good as Allstar. Since Allstar is a small family owned establishment, their donuts turnover really fast and they are still warm when I bring them to work. DD only has glazed and cake donuts. I also saw an apple fritter and a french curl donut. My favorite donuts are old fashioned and buttermilk bars but some don't consider them actual "donuts". In conclusion, DD has good donuts. I wish they had more variety. Their variety is the different glazes, sprinkles or cake flavors. The price is good, $12 per dozen. I did see a few people order some "mini" donuts that looked like donut holes, so maybe I'll try them next time. I would go back but I not going to bend over backwards to get donuts from DD. If I have to wait more than 15 minutes, I'll probably go somewhere else. Fyi, the service was excellent. She said hello at the beginning and thanked me at the end. She also asked if I wanted to order a drink with my order. I might try their coffee or other drinks next time. read more

The hour of business that they gave here in yelp is totally different from the store's. There was a police woman and a guy (I believe he was the manager) standing at the door telling people that they close at 6pm but there's a lot of people falling in line at 8pm. In yelp the store hour stated that they close @ 9pm. Nonsense. Traveled 30mins just to get some donuts but we were sent home. read more

Best donuts in town!!!!!!!! And I'm not much of a "sweets" person. The chocolate with sprinkles was always my favorite because it's a childhood memory, the service? Not do great. The wait time? Horrible!!!!! You guys need to find a way to get everyone out quicker.. it's on my way to work and I would love to drop by in the mornings but I just know that their line would make me late to work. Work on that guys. read more

Dunkin' - Donuts Near Me - Walnut Creek, California

Yeah! This is what good coffee tastes like! Dunkin' Donuts coffee was probably the reason those folks in Boston decided to throw those boxes of tea into the sea. John Hancock probably drank this very same coffee before signing his name on the Declaration of Independence. Yup, there is a reason the mermaid at the other chain is green; it's envy. She can't roast a coffee to save her fishtail so she disguises the taste of over-roasted coffee with flavors like pumpkin, vanilla, cinnamon spice crappachino. A little bit of chicory will do just fine. Café Du Monde concurs. You also don't need to learn a new language to order a small coffee. And a small coffee here is actually small - like 10 oz. The donuts are good too and come in all kinds of shapes, sizes and colors to satisfy your wildest fantasies. Now the bad. The marketing folks at Dunkin' get a few things wrong: - Dated logo. - Bad tag line. We all know that America runs on deficit spending and gasoline, not Dunkin'. - The service is intense. Can't tell if it's the sugar and caffeine or the permanent long lines. Bottom line: One of the best cups of chain coffee in 'Murrica. read more

I'm not sure I understand negative reviews here. It's a chain. Not a gourmet doughnut store. Being a New Englander it's a staple and a treat to finally have one less than an hour away. I've been to this one about 3 times. Twice when they first opened and another time. Yeah, lines are annoying. Yeah, those lines went by very fast. My last trip here the franchise owner I believe was walking around giving out free mint cocoa samples. Not just putting them down but offering and making eye contact. Nice touch. Also, every time I've been here the staff is SO nice. Seriously way nicer than any DD staff I've ever encountered back in Boston. Keep up the good work, guys! The food is great and exactly what one should expect from a Dunks. read more

I just love their coffee, it's made perfect to my taste buds. I read all these horrible reviews and I do agree with some. I'm rating it a 4 because I know it can do better with time. They have a long line still! They are rushing orders to try and make people happy fast I get it but if they only slowed it down for a bit orders would come out tastier and better. My husband ordered a ham and cheese and got a grilled cheese nothing on it... We didn't wanna wait in line to fix it again but the people were VERY nice working their so I'm sure they would have done it no problem. The tater tots were my favorite in Florida but there here were almost soggy and burnt at the same time like they had been sitting around for an hour instead of fresh and the donut (never liked them from any location) but the blueberry one was ultra dry i needed a lot of water to get it down... The double chocolate on the other hand was actually kinda good. I think the company needs to slow it down and focus on making quality not quanity read more

Dunkin' - Ham and cheese order... No ham :(. Moving too fast and not focusing on the orders as they come in - Donuts Near Me - Walnut Creek, California

Latte with no foam? That's no latte. I literally only went there to redeem my free donut coupon. They don't even have real old fashioned donuts. :/ Anyway, I definitely will be getting my donuts from Whole Foods across the way. read more

if you're like me and you grew up on the West coast Dunkin Donuts was something you heard about as a kid but never experienced. I thought we were in for something special last month when a DD opened in Walnut Creek. Every morning since it's been open there has been a line out the door. After a couple weeks I started reading the Yelp reviews and much to my surprise there are a fair amount of 4 & 5 star reviews. Don't be fooled! Giving Dunkin Donuts a 5 star review is like giving 7-11 a five star review because they're still serving the same Slurpee's or Big Gulp you drank as a kid. It's tough being critical about something when nostalgia is involved. Bacon, Egg and cheese bagel...2 bites was the most I could stomach. Why is the egg grainy? Glazed Old Fashion...after the bagel this donut tasted great! Unfortunately it doesn't look or taste like an Old Fashion donut. It looks and probably taste like all the other donuts minus the topping. Coffee...I'm surprised the folks at Dunkin Donuts HQ didn't take this more seriously considering there is a Starbucks and Peet's on every corner. If mediocre tasting coffee brings back some good memories, enjoy. On the positive. It's new so it's clean and the people working there were nice. 5 stars, please. read more

AWFUL! Donuts were stale, dry and tasteless. I was told you don't go there for the donuts, you go for the coffee, so why call it Dunkin DONUTS??? I'm sure the donuts were made offsite and shipped in, because the place didn't even smell like a donut shop. First and last time going there! read more

The Bay Area gets its first Dunkin' Donuts and what better city than Walnut Creek to be the host. This iconic East Coast emblem has trickled to the West Coast and has now found a home in the East Bay. Great and courteous staff with a nice selection of donuts and drinks. read more

Thanking the coffee gods that Dunkin is officially in the bay area after a long wait! As a east coaster growing up going to Dunkin, I was excited to hear of them popping up in this area. The space was super clean, great decor, excellent service, most importantantly fantastic coffee and donut selection. And the breakfast sandwiches and hashbrowns are great too! They even sell t-shirts, chapstick and more! I will be coming back frequently! read more

Dunkin' - Coffee!! - Donuts Near Me - Walnut Creek, California

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Don't let the wait alter your opinion of this place! I just spoke to the owner and I can wholeheartedly say that my opinion of Dunkin' Donuts at this location has changed. Not only are the drinks and the donuts the best, but the owner came outside and handed out free donut holes to everyone standing in line! He said that it was slow because most of the workers were high schoolers and they were just adapting to the fast pace work environment which I don't have a problem with at all. The owner was such a happy person! It was clear that he cared about his customers. He said he was up since 3:30 AM (I was at the store around 7:30 PM) and he still had a smile on his face. Thankfully, he said he wants to open 15 more in Contra Costa County! Awesome food, awesome place, awesome atmosphere. read more

Hi Dunkin' Donuts. I'm rating you a 5/5 because I'm going to come to your location tomorrow morning and walk out with a dozen donuts and a smile. Thank you and see you tomorrow! read more

First Bay Area Location! An hour wait to get inside on their opening day. Its Dunkin Donuts what else can I say?? read more

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Great Donuts and Coffee what more can you say. They also have an all day breakfast menu. read more

Dunkin' - Bavarian Creme is my favorite - Donuts Near Me - Walnut Creek, California

Disappointing that a year into the pandemic you don't allow your customers to use your restroom. Prior to ordering all I wanted to do was wash my hands(sanitizer wouldn't cut it)..and I was not allowed in -- long time regular customer including boxes of Joe multiple times- lost a customer for good as a result - heading to Starbucks to order and use their restroom read more

Always open when you need. Good selection and fresh test. Nor a coffee drinker but people seem to really like the coffee as well. Decent parking area as well which makes in and out east. read more

Worth the wait. Coolatta heaven. Donuts are fresher than normal, due to high volume.... read more

Dunkin' - #Coolattaheaven - Donuts Near Me - Walnut Creek, California

Nice Interior. Coffee is a good price although unless you want something super duper sweet, I would recommend going with less pumps of the flavoring that what they usually put in. Doughnuts taste ok and are kinda pricey. Overall, I will always be coming back when I'm in the area for a coffee. read more

Poor customer service and they have NO idea how to operate efficiently. I know they are new and its a novelty, so its bound to be busy. There are at least five things they can do to speed it up. If I had not promised someone Dunkin Donuts I wouldn't have wasted an hour and a half of my life in line. I could have drove to Tracy and got them there and drove back quicker. PLUS they were out of half of their donuts. read more

If you have ever been to a dunkin doughnuts before you are probably not one of the people waiting in line to go to this place. There is absolutely nothing special about dunkin doughnuts besides this is the only one open in the Bay Area. Service was slow and not really friendly. I told my friend in the Midwest about the line still happening at this location and he couldn't believe it. Dunkin doughnuts is on the same level of McDonald's. Save the calories and go to anything bundt cake located 2 minutes and enjoy something at least a little special. Side note. My 6yr old daughter bought 2 doughnuts. She ate one there and saved the other for dessert that night. She loves doughnuts. When asked her if she wanted her doughnut that night for dessert she said no that she would rather have a mini ice cream cone from trader joes. She also said krispee Kream is way better. read more

If you are craving a donuts you can't go wrong with the selection available at this location. They carry frosted, glazed, cream filled and jelly donuts. If you just want a taste munchkins (donut holes) represent a bite sized version of their selections. They also have seasonal offerings. Currently pumpkin donuts and munchkins are available and ready to be enjoyed. read more

What makes buying donuts a hassle? The boneheads who can't decide what they want!!! Who compares any donut to a Cripsy Creme? Boneheads! VW's are not Cadillacs, should we rate them as if they were? Here in California, we do things our way - most likely you have no clue why, so please do not compare us with your big cities. Because I know this is a limited customer specialty junk food business, I understand why they do not make donuts all day. No donut shop within 50 miles, except Crispy Creme, makes donuts all day. I'm extremely picky about what donuts I like, and I don't like these - and I don't like Crispy Creme either. I also don't like my donut shop to have sandwiches, bagels, or anything other than donuts and beverages on the menu - that means, the FOCUS is no longer on making awesome donuts - logical conclusion based on experience. I noticed that they are already hiring again, which probably means people already quit. Bad management, or nasty customers? I'll bet it's the customers. Either way, as DONUTS go, this place is not for me. read more

Tastes like New England! The whole family was in line when the doors opened for the first time at 5:00 today. They get 5 stars because I did not have to explain what a "Regular" coffee is without further explanation. read more

Dunkin' - Donuts Near Me - Walnut Creek, California

Nothing special a bunch of hype pretty displays giant flat screens with video colorful seats typical commercialized donuts the Starbucks of Donuts for people who want to feel special...lol I will stick with the mama papa locally owned usually Asian shops the donuts are bigger more flavor and just way way frigging more delicious ! Yes these donuts should be dunked, dunked down the garbage disposal they are nothing special . read more

I've been coming here almost everyday before starting my work day and the staff from top to bottom is A1. Julien, the manager in the afternoon, is a complete pleasure and makes sure that he always gives the same top quality customer service to each and every customer who comes in. Literally each employee here is a great asset to the company (just to name a few - Riley, Kevin, Amani, & Sunshine - and if I forgot any others I apologize). I can't say enough how great this team is, so if you want good donuts, better coffee all while having the best customer service look no further than this Dunkin location! read more

Today was the first time that I stopped in and the line wasn't all the way around the front of the building but the donuts & coffee were still awesome! The coffee is smoother than Starbucks and the donuts are more substantial than Krispy Kremes. The donut holes are always the best and seem to be a bit moister (is that even a word!) than the regular donuts. We'll definitely keep coming back for more - Dunkin's is always a great way to start a weekend! read more

Anyone who leaves a 1 or 2 star is bitter and doesn't understand that new establishments aren't perfect. The manager was awesome he was friendly to everyone even though he had to tell the line of 30 people they were closing soon and he was still nice even after pain in the ass customers were giving him a hard time he did his best to help them out. They were supposed to close at 8 but he stayed open till 9 and everyone in line got something. They didn't have a large selection but HELLO they were busy as hell. Let's all chill out and give these people who are working their asses off a break and enjoy the food. If you feel like giving them are hard time when you go try waiting till it dies down a little in a few weeks. read more

Dunkin' - Donuts Near Me - Walnut Creek, California

Friendly and helpful staff. Today they had samples of pumpkin donut bites and they were yummy. I came for a wild berry smoothie and a 1/2 dozen of donuts. There is a "Reese's pb cup" donut that is amazing. It tastes just like it. read more

Dunkin' - From top left and around: blueberry, Reese's pb x 2, cronut, pumpkin and chocolate - Donuts Near Me - Walnut Creek, California

Honestly I wouldn't have even thought of reviewing this place but the manager just gave me a free sample of mint hot chocolate and after tasting it and enjoying it he offered me another sample! You already know what you're getting at a dunkin donuts, average coffee and breakfast sandwiches. The management makes all the difference! read more

Dunkin' - Donuts Near Me - Walnut Creek, California

We came here from San Mateo when we learned it was their Grand Opening. We lined up for 2 hours under the sun but it was worth it, along w/ big/huge crowd also.. It was windy though but very hot.. When we reached the counter, we ordered 2 dozens of Classic Donuts and 50 pieces of Munchkins. It was very affordable for 10.99 a dozen and about $6+ for the munchkins.. I saw the receipt says $9.99 for 2 dozen + the munchkins so I was kinda confused why they charged us cheap when we ordered tons.. So i questioned the Manager there coz we wanted to pay for the difference. But upon talking to the nice lady manager and the Guy Manager also, they checked and told their crew that a mistake happened and it MIGHT happen again or might have happened prior our order and they could have loss a lot of profits on its opening day.. Due to our honesty, the Manager did not ask us to pay for the difference since it wasn't our fault and they acknowledged and were grateful to us for being honest, they gave the extra dozen donuts we ordered FREE... Now, when it comes to Donuts, it was delicious but the Old Dunkin Donuts Kick we had when we were young was not there.. Looks like every branch or franchise change their ingredients.. But Overall, experience was special, with all the crowd, the good service, it was worth sitting under the sun for 2 hours... Will definitely be back... read more

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